Operations Head

Operation Head – Role & Responsibilities

Position: Operation Head
Reports To: Director / CEO

Core Objective:

Key Responsibilities

A. Strategic Planning & Execution

• Develop and implement operational strategies aligned with company objectives.
• Work closely with top management on business planning, resource allocation, and process development.
• Monitor key performance indicators (KPIs) and drive operational improvements.

B. Team Leadership & Coordination

• Lead and manage cross-functional teams (Production, Logistics, Sales Ops, Customer Service, etc.).
• Define goals, allocate tasks, and evaluate team performance.
• Build a culture of accountability, continuous improvement, and operational discipline.

C. Process & Efficiency Management

• Design, implement, and optimize standard operating procedures (SOPs) across departments.
• Identify process gaps and develop action plans to enhance productivity and reduce inefficiencies.
• Oversee vendor management, procurement coordination, and resource utilization.

D. Logistics, Inventory & Supply Chain Oversight

• Ensure smooth coordination between warehouse, logistics, production, and sales teams.
• Monitor inventory levels, stock planning, and movement of goods to avoid shortages or overstocking.
• Ensure timely inward/outward movement, dispatches, and supply chain flow.

E. Customer & Sales Operations Support

• Coordinate with the sales and marketing teams to ensure timely execution of sales orders and deliveries.
• Oversee service levels, lead times, and customer experience-related operational processes.
• Manage escalations and implement corrective actions for operational challenges affecting customers.

F. Reporting

• Prepare regular reports on operations, team performance, and project updates for management.

G. Technology & Automation

• Identify opportunities for automation and digitization of operational processes.
• Coordinate with IT and relevant teams to implement systems such as ERP, CRM, and dashboards for better control.

Preferred Skills & Competencies

• Strong leadership and organizational abilities.
• Analytical mindset with attention to detail and process orientation.
• Effective communication, problem-solving, and decision-making skills.
• Proficiency in Excel, ERP systems, and project management tools.

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹50,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Ability to commute/relocate:

• Sigra, Varanasi, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

• Master's (Required)

Experience:

• Operations management: 10 years (Required)

Language:

• English (Required)

Work Location: In person