Operations & Executive Manager

✅ Job Title:

Operations & Executive Manager

(Full-time | High-Ownership Role | Mumbai, can be made Hybrid later)

✅ Job Description:

We are looking for a sharp, reliable, and growth-oriented Operations & Executive Manager to join our fast-paced yoga and nutrition training company. This role is at the intersection of operations, executive support, client success, and team coordination — ideal for someone who thrives in a dynamic startup environment, is passionate about wellness, and is looking to grow rapidly in their career.

This person will act as the founder's right hand, managing internal and external schedules, leading backend ops, resolving client concerns, coordinating with yoga trainers, and ensuring smooth day-to-day execution.

Key Responsibilities:

✅ Executive Assistance:

Manage the Founder’s calendar, meetings, inbox, and task follow-ups

Organize high-priority items, prepare briefs, and ensure timely decision-making

Draft professional emails, create polished presentations, and prep for meetings

✅ Calendar & Team Coordination:

Manage end-to-end scheduling for the founder and all yoga/nutrition trainers

Ensure real-time calendar accuracy, block conflicts, and coordinate leaves/session swaps

Be the go-to person for trainer availability, onboarding, and session delivery tracking

✅ Operations Management:

Own and manage daily backend operations (Zoom, WhatsApp groups, Google Sheets, etc.)

Track live programs, ensure SOPs are followed, and proactively resolve bottlenecks

Act as a backup resource when team members are unavailable – flexibility is key

✅ Client Success & Communication:

Handle client queries, feedback, complaints – ensuring clarity, care, and quick action

Be the face of the brand in terms of customer interaction

Keep updated trackers of sessions, payments, and attendance

✅ Reporting & Admin:

Create weekly reports for the founder covering trainer output, session stats, and red flags

Assist with invoicing, session tracking, and client reminders/payments

Maintain a structured, system-driven backend with up-to-date data

✅ What We’re Looking For:

A BBA + MBA (preferably in Ops) with 

a relevant work experience 

OR

A B.E./B.Tech who has worked in early-stage startups and is good with people and tools

3–5 years of experience in operations/executive assistance/client-facing roles

Experience working in fast-moving startups or founder-led companies

Strong communication skills – verbal and written (must draft professional emails & decks)

Ability to manage high-pressure situations, shifting priorities, and tight timelines

Proficiency in Google Workspace (Docs, Sheets, Calendar), Gmeet, WhatsApp Business

Highly organized, reliable, and solutions-oriented – “nothing slips through the cracks”

✅ Bonus If You Have:

Background or interest in yoga, wellness, fitness, or education

Experience managing remote/online service delivery teams

Ability to streamline operations and suggest workflow improvements

✅ Work Ethic & Culture Fit:

Ready to dedicate extended hours if needed during launches or high-impact phases

Willingness to stretch beyond JD when required – high ownership mindset

Hungry to grow professionally, take on more responsibility, and grow with the business

Integrity, loyalty, ownership, respectful & clear communication are non-negotiable

📌 Reporting To: Founder