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Operational Excellence SME

2 - 6 years

0 Lacs

pune maharashtra

Posted:4 days ago| Platform: Shine logo

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Skills Required

collaboration communication data management global perspective information security management reporting stakeholder engagement agility core practices analytical thinking creativity innovation customer service delivery excellence customer service design decision making developing implementing strategy discovered resource estimation assurance employee labour relations extract transform load leading transformation managing change managing strategic partnerships measurement metrics organizational knowledge performance planning project programme management

Work Mode

On-site

Job Type

Full Time

Job Description

You will be responsible for supporting the global community of practice within the Finance entity. This includes establishing and managing the backlog of service improvements, collaborating with the Global Experience Owner to propose measurement standards, and developing capacity reporting for service throughput. You will coordinate plans to measure and enhance service levels at various levels and track global standard operating procedures. Additionally, you will serve as the point of contact for improving or aligning local operating procedures. In terms of projects, you will work with the Service Delivery Manager to determine the best approach and management structures for service-enhancing projects. This will involve tracking and monitoring projects, managing the change plan within the service area, and overseeing internal and external resources as needed. You will need to demonstrate a collaborative and performance-driven mindset, identify project risks and issues, and present project status reports. To be successful in this role, you should have a degree or professional qualification in a relevant field, or equivalent experience. You should have at least 4 years of experience in P&C services and systems, business analysis, process development/documentation, and supporting P&C business. Additionally, you should have 2+ years of project management experience in both agile and waterfall methodologies. Proficiency in Microsoft Office, particularly Excel, is required. You should actively work towards developing capabilities aligned with the P&C Capability Framework. This role does not require significant travel and is eligible for relocation within the country. It is a hybrid position, allowing for a combination of office and remote work. Key skills for this role include agility core practices, analytical thinking, collaboration, communication, creativity, customer service excellence, data management, decision making, strategic implementation, and project management. Additionally, you should be adept at managing change, engaging stakeholders, and utilizing measurement and metrics effectively.,

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