Operation Executive-Travel and Tourism(MBA Fresher)

An Operations Executive in the travel and tourism industry is responsible for planning, coordinating, and overseeing travel arrangements for clients, ensuring smooth and efficient operations throughout the travel process. This includes tasks like booking accommodations, transportation, and activities, as well as managing itineraries and providing customer support. Here's a more detailed breakdown of the responsibilities and required skills:Key Responsibilities:

• Travel Planning and Coordination:
• Making travel arrangements, including flights, hotels, transportation, and activities.
• Preparing and managing travel itineraries.
• Coordinating with vendors (hotels, transportation providers, etc.).
• Negotiating prices and booking services with suppliers.
• Customer Service and Support:
• Handling client inquiries and providing information about travel arrangements.
• Assisting clients with travel-related documentation (visas, passports, etc.).
• Resolving issues and providing support throughout the travel experience.
• Operational Management:
• Ensuring adherence to travel policies and budgets.
• Monitoring and managing travel expenses.
• Maintaining accurate records and documentation related to bookings.
• Managing and optimizing operational processes for efficiency.
• Relationship Management:
• Building and maintaining relationships with vendors and suppliers.
• Collaborating with sales teams to identify opportunities for upselling or cross-selling.
• Problem-Solving and Decision-Making:
• Addressing and resolving travel-related issues and conflicts.
• Making decisions to optimize operational efficiency and customer satisfaction.
• Handling unforeseen problems and complaints.

Required Skills:

• Strong Communication Skills:Excellent verbal and written communication skills are crucial for interacting with clients, vendors, and team members.
• Organizational and Multitasking Skills:The ability to manage multiple tasks, prioritize effectively, and maintain attention to detail is essential.
• Problem-Solving Abilities:The capacity to identify and resolve issues quickly and efficiently is important.
• Customer Service Skills:Providing excellent customer service and support is a key aspect of the role.
• Travel Industry Knowledge:Familiarity with travel booking systems, industry trends, and regulations is beneficial.
• Financial Management Skills:Understanding budgets, expenses, and payment processing is necessary.
• Geographic Knowledge:Good geographic knowledge of destinations, especially in the region of operation, is helpful.

In essence, an Operations Executive in travel and tourism is a critical role that ensures the seamless and efficient execution of travel plans, providing a positive experience for clients and contributing to the overall success of the business.

Job Type: Full-time

Pay: ₹10,402.75 - ₹36,136.38 per month

Benefits:

• Cell phone reimbursement

Schedule:

• Day shift

Work Location: In person