Onsite Application Support Executive

• provides technical assistance and troubleshooting for software applications directly to users at a physical location
• Troubleshooting and Issue Resolution:Diagnosing and resolving application-related problems, often escalated from Level 1 support, ensuring minimal downtime and optimal application performance.
• User Support and Training:Providing guidance on software features, functionality, and best practices to end-users, including training and onboarding.
• Collaboration and Communication:Working closely with development teams, other support teams, and stakeholders to identify and resolve application issues, share knowledge, and improve application usability.
• Documentation and Knowledge Management:Creating and maintaining documentation for support processes, troubleshooting steps, and user guides, contributing to a knowledge base for future reference.
• System Monitoring and Maintenance:Monitoring application performance, identifying potential issues, and implementing solutions to ensure system stability and availability.
• Proactive Problem Solving:Analyzing application logs and usage patterns to identify and address potential issues before they impact users.
• Software Updates and Releases:Assisting with the deployment of software updates, patches, and new releases, ensuring a smooth transition for users.
• Customer Relationship Management:Building and maintaining positive relationships with users by providing excellent support and addressing their concerns.

Technical Skills:

• Strong understanding of application support processes and best practices .
• Proficiency in relevant operating systems, databases, and software .
• Experience with troubleshooting and resolving application and system issues .
• Knowledge of ITIL processes and best practices .
• Excellent communication and interpersonal skills .
• Problem-solving and analytical skills .

Examples of Specific Tasks:

• Troubleshooting application errors by analyzing logs and system data.
• Guiding users through new software features and functionalities.
• Working with development teams to resolve bugs and improve application performance.
• Monitoring application performance metrics to identify potential issues.
• Creating and maintaining documentation for support processes and procedures.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person

Application Deadline: 30/07/2025
Expected Start Date: 21/07/2025