2 years
3 - 6 Lacs
Posted:2 weeks ago|
Platform:
On-site
Full Time
Job description
Job Title: NOC Engineer – Level 2 (L2) / Level 3 (L3)
Department: Network Operations
Location: [Coimbatore]
Reporting To: NOC Manager / Network Lead
Type: Full-time, Shift-based (24x7 support)
About the Organization
We are a leading Class A Internet Service Provider (ISP) delivering Broadband,
Dedicated Leased Line, and IPTV services to residential and enterprise customers
across [region/country]. Our network is powered by MPLS, VPLS, GPON, and Metro
Ethernet technologies to ensure high-availability, low-latency connectivity.
Role Overview
As a NOC L2/L3 Technician, you will be responsible for the monitoring, troubleshooting,
escalation, and resolution of network issues related to IP/MPLS core, VPLS circuits,
customer broadband issues, IPTV streaming, and leased line performance. You will
work closely with the L1 team, field engineers, and network architects to ensure uptime
and SLA compliance.
Key Responsibilities
L2 Technician Responsibilities:
Monitor NMS/EMS platforms for alarms (Zabbix, SolarWinds, PRTG, etc.).
Perform first-line diagnosis of MPLS/VPLS circuits, broadband DSL/GPON issues, and
IPTV streaming problems.
Coordinate with L1 and Field Support teams for onsite troubleshooting.
Escalate unresolved issues to L3/NPE/engineering as per SLA timelines.
Execute routine maintenance activities (port flaps, device reloads, etc.).
Raise and manage tickets via tools like Remedy, Freshdesk, or ServiceNow.
Perform basic router/switch checks using CLI.
Maintain SLA and KPI, KRA
Document and update SOPs for recurring issues.
Technical Skills & Experience
2–4 years of NOC/ISP experience
CCNA / JNCIA or equivalent in Networking/Telecom/CS
Bachelor's degree in Computer Science, Information Technology, or a related field.
NOC or IT infrastructure environment, including 2+ years in a senior or L2 role.
Job Types: Full-time, Permanent, Fresher
Pay: ₹300,000.00 - ₹600,000.00 per year
Benefits:
Schedule:
Education:
Experience:
Language:
Work Location: In person
SKYLINK FIBERNET PRIVATE LIMITED
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