Manager, Customer Success

About The Role

Key Responsibilities

• Champion the Freight Tiger platform across your customer base to grow the account and help achieve its full potential.
• Build and establish exceptional relations with top manufacturing multi-billion dollar brands.
• Help streamline and improve logistics needs across various industry verticals.
• Brainstorm with product & tech teams to continuously improve product offerings.
• As Freight Tiger expands its product portfolio, you shall be responsible for cross-selling and upselling enhanced products/features to clients.
• Repeatedly strive to deliver value to the client. Maintain a regular cadence of analytical reviews with the client to identify metrics critical for clients.
• Ensure expectations are being met and the client sees ROI on their investment.
• Analyze all customer health metrics (NPS, logons, etc.) to use data to identify any potential at-risk customers.
• Ensure optimal financial health of the account.
  

Preferred qualifications:

• MBA/Equivalent Degree along with 8+ years of experience.
• Relevant experience in customer service management/customer success would be preferred but not mandatory.
• Mandatory experience in logistics or transportation companies
• Experience navigating and steering customer engagements to completion with a high level of customer happiness.
• Strong analytical skills, with the ability to translate data into insights.
• Results-driven mentality, with a bias for speed and action.
• Exceptional communication, presentation and interpersonal skills.
• Ability to manage and mentor a team of young professionals.
• Ability to thrive in a multi-tasking environment and adjust priorities on-the-fly while still focusing on details and being analytical.