Lead Operations Coordinator

You are organized, proactive and enjoy juggling multiple priorities? PolyWorks India is looking for a new member to join our team as Lead Operations Coordinator at our offices in Pune.

Reporting to the Technical Director, you’ll be responsible for coordinating training, sales support, and administrative operations. You will play a key part in ensuring the smooth delivery of our services while supporting a dynamic team and driving process improvements.

Responsabilities

Training & Demonstration

• Plan and coordinate all training and demo activities for customers and partners across India
• Manage the training and demo calendar using the company’s CRM system
• Organize sessions delivered on-site at customer locations, in training centers (classroom format) and online (virtual format)
• Assign Application Specialists based on availability, expertise and location
• Communicate schedules and logistics to Application Specialists and ensure alignment with team leaders
• Coordinate shipment of training materials when needed
• Collect and distribute training certificates to participants
• Respond to customer and partner inquiries regarding training offers
• Document and improve internal processes, including procedure mapping and revision tracking, cross-departmental collaboration and maintenance of planning documentation and tools

Administration

• Manage employee items such as ID cards and parking passes
• Prepare the annual holiday list, share it with the HRBP and update it in SalesForce
• Act as liaison between accounting firm and various departments at InnovMetric (HQ)
• Coordinate administrative processes related to purchase orders, shipping and logistics, accounting, legal documentation, key management and sales operations

Team management:

• Supervise daily tasks and ensure quality of work delivered by the administration team
• Distribute workloads effectively and support team members in their roles
• Conduct regular performance reviews and provide constructive feedback
• Coach, assist and motivate team members as needed
• Ensure proper use of available tools and systems

Qualifications

• Have relevant administrative experience in a professional setting
• Demonstrate advanced proficiency in written and spoken English and Hindi
• Communicate clearly and in a structured manner, both verbally and in writing
• Manage multiple tasks simultaneously in a fast-paced environment
• Show strong attention to detail and a high level of organizational skills
• Collaborate effectively as part of a team
• Have experience supervising or coordinating the work of a small team
• Use Microsoft Office tools (Outlook, Excel, Word) with ease and efficiency
• Bring experience working with CRM platforms such as Salesforce (will be considered an asset)
• Display well-developed skills in the coordination of events and related logistics

We thank you for your interest in this position. Please note that we will only contact shortlisted candidates.