AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
YOUR IMPACT:
Lead Consultant (Managed Services)
The resource will be part of a managed services team providing application management and maintenance for OpenText customers spread across the globe. Wide breadth of skills enabling one to solve complex problems in the areas of application availability, performance, and capacity, both in terms of incidents and problems. Experience in production operations (or support) plus software maintenance (bug fixing, code maintenance) is a must.
WHAT THE ROLE OFFERS:
- Install, configure, maintain, and monitor one or more OpenText (OT) products/solutions in the cloud, customer premises, or 3rd party IaaS, especially the OpenText Media Manager product.
- Troubleshoot and find resolutions/workarounds to incidents.
- Design, develop, and test fixes for problems arising on top of customizations to OT products.
- Strong DB skills are required.
- Research and fix problems in configuration mainly at Application Level, also demonstrating adequate knowledge of OS and Network as applications work in that context. Problems can be related to availability, performance, or capacity.
- Assist the project team in the development of customizations.
- Work on performance tuning is good.
- Performing deployments and applying product patches. Perform upgrades and migrations.
- Work in shifts: Morning, Regular, Afternoon and Night on rotation basis.
- Providing the easy solutions for complex problems is mandatory.
- Quick resolutions of production issues or Quick work arounds are mandatory for production issues.
- Technically guide the team and assist the team on issue resolutions and providing the solution.
- Interacting with multiple customers and onsite counterparts.
- Ready to take the complete technical responsibilities for multiple customers.
- Understand the complete Business use case dedicated to each customer which involves multiple integrations.
WHAT YOU NEED TO SUCCEED:
Skill set required: Between 8 to 12 years of experience supporting OpenText Media Manager including development and maintenance of customizations. Exposure to remote administration services, or cloud operations environment.
Technical skills:
- You are strong on OpenText Media Manager 16.5.X versions and 20.X versions or higher.
- You are strong at Programming and scripting: Core Java, J2EE (Certification preferred).
- You are very good to have knowledge in Web Design – HTMS 5 and CS.
- You are strong on Server-side programming.
- You are very good on Operating Systems: Linux and/or Windows.
- You are good on Containerization and Kubernetes.
- You are very good on Web and application servers (any one or more of): Tomcat, Apache, IIS, Wildfly.
- You are good at load balancer level configurations.
- You are strong on problem solving skills.
- You are very good at Directory Services: Open-LDAP, Active Directory, OTDS
- You are very good at Database: MSSQL,Oracle (DML and routine maintenance tasks)
- You are very good at Troubleshooting and debugging.
- Excellent communication / presentation / verbal and written communication skills.
Definite Plus:
- Prior experience working in an ISO27001 certified work environment.
- ITIL Foundation certification
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket atAsk HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
