Knowledge Hub Associate (Banking & Financial Institution)

The Knowledge Hub (KH) team plays a pivotal role in driving standardization, ensuring audit and report quality, enabling business diversification, and facilitating operational excellence across the firm. As a KH Associate/Executive, you will work on quality control, documentation, team training, brand amplification, and business development support. Key Responsibilities: 1. Standardization & Quality Control Review audit and assurance reports for compliance and consistency. Develop and update KH Notes (Process Notes + Additional Frameworks). Conduct and document surprise visits and internal audits. Create and manage test materials for training and internal assessments. 2. Brand Building & Team Upliftment Organize and facilitate internal tests, debates, and training programs. Publish KH notes and knowledge content on internal and external platforms (e.g., website, LinkedIn). Support replication readiness for diversification initiatives. Contribute to frameworks that improve operational efficiency and profitability. 3. Business Development – Indian & Overseas Assist in market research and development of pitch decks/materials. Participate in BD meetings and provide backend research or documentation support. Coordinate with overseas business teams and assist with localization/customization of offerings. Maintain a live repository of service offerings (SKUs) and continuously update it. 4. Process Note Repository & Update Management Own the version control and repository management for all KH and process notes. Lead structured training management for new and existing processes and frameworks.