Key Account Manager

Job Title: Key Accounts

Company: FuelBuddy

Job Description:

FuelBuddy is seeking a dynamic and client-focused Senior Executive - Key Accounts to join our team.

This role is critical in ensuring that our extended client base receives exceptional service, leading to

high levels of satisfaction and customer loyalty. As the Key Account Manager, you will be responsible

for coordinating post-sales service activities, maintaining strong relationships with key clients, and

supporting sales operations.

Key Responsibilities:

 Post-Sales Coordination: Serve as the primary point of contact for key accounts, addressing

any post-sales inquiries, service-related issues, and ensuring prompt resolution of concerns.

 Client Relationship Management: Develop and nurture long-term relationships with key

clients. Understand their specific needs and provide customized solutions that enhance

client satisfaction and strengthen loyalty.

 Sales Operations Support: Collaborate closely with the sales team to ensure smooth

transitions from sales to service, ensuring that client expectations are met and that all

requests are fulfilled efficiently.

 Data Management: Maintain up-to-date and accurate records of client interactions, service

requests, and feedback within our CRM system. Use MS Excel to analyze data, generate

reports, and track performance metrics.

 Feedback and Improvement: Actively collect feedback from clients to understand their

needs and pain points, and communicate valuable insights to the product and sales teams to

drive continuous improvement in service delivery.

 Reporting: Prepare and present regular reports on client status, service issues, opportunities

for improvement, and overall client satisfaction.

 Training and Support: Provide training and support to clients to maximize the value they

derive from Fuel Buddy's products/services. Ensure clients are well-equipped to use the

product and receive ongoing assistance as needed.

Required Skills & Qualifications:

 Experience: 3-5 years of experience in key account management, sales support, or customer

service roles, preferably in the B2B sector.

 Skills:

o Strong communication skills (both verbal and written) to engage with clients and

internal teams.

o Advanced proficiency in MS Excel for data analysis, reporting, and metric tracking.

o Ability to handle multiple client accounts and manage competing priorities.

o Strong problem-solving abilities to address service-related issues and client

concerns.

 Education: A bachelor’s degree in Business Administration, Sales, Marketing, or a related

field.

 Additional Skills: Knowledge of CRM systems and sales operations tools is a plus.

What We Offer:

 A dynamic and fast-paced work environment with opportunities for growth and career

advancement.

 Competitive salary and performance-based incentives.

 Exposure to a diverse client base across multiple industries.

 A collaborative team culture focused on innovation and customer satisfaction.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Work Location: In person

Application Deadline: 10/07/2025