3971 Kaizen Jobs - Page 34

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Sharepoint Admin. Experience: 3-5 Years.

Roles and Responsibilities Manage SMRs/ Global/Domestic projects for Sanand operations with end-to-end responsibilities including engineering, procurement & manufacturing, execution, customer management. Co-ordination with internal stakeholders like Project management, Quality, Sourcing, Finance, Production, Planning, Tendering, Site team etc. as well as Customer for Smooth Execution of the Project. Actively participating in kick off meeting to define the coordination and actions between all stake holders within Arabelle Solutions & at supplier's place. Build project schedule and project budgeting. Control and Monitor project schedule and budget throughout project lifecycle. Analyze schedule and cost trends and provide forecasted cost and schedules to project team. Identify potential schedule and cost risks & Opportunity as well as drive/support risk mitigation. Provides internal and external project reporting of Procurement & Manufacturing status. Providing 100% material visibility and tracking across the organization. Drives KPIs like OTD, Inventory Turn, Cost etc. Identify areas of opportunity for standardization / optimization and where possible participate in a Kaizen or similar lean event to implement any identified improvements. Ensure compliance to Global Standards for planning and cost control. Ensure Alignment to established standards (WBS, process, procedures, tools usage) Adhere to all safe working procedures in accordance with instructions Required Qualifications This role requires 10 to 12 years of experience in the Project Management, Order Management, Materials Planning and Execution. Knowledge level is comparable to a bachelor's degree from an accredited university or college. Background in Heavy manufacturing industry (Experience in Turbine manufacturing preferable) and Project industry is preferable. Knowledge of cost control for large complex turnkey projects. Experience of working in ERP / SAP - MM module, MS Project/Primavera. Knowledge of best practices Lean, Kaizen is preferred. Desired Characteristics Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.

Role Description Role Title Quality Assurance Engineer (Offroll) Role Purpose Managing quality control and assurance in Production line, Required in Shift operations.(3 shifts) What the role entails (Key Responsibilities) (Indicative –The role is bigger) In-process Inspection and quality control in fiber optic Patch-cord manufacturing line. Execute the test and / or inspection of the product based on drawing, BOM, Cosmetic specification. Carry out the inspections, measurements, tests that are required to determine the conformity of the material or product manufactured or assembled by the production areas. Ensure that inspection results are timely and reliable. At the time you have audited the sample, you must audit the process such as updated and correct process according to the process that is being carried out. Maintain the equipment is with Up-to-date calibration, material identification, good material handling. Constant improvement or reinvestment incorporating best practices for a new systems and current system enhancements. Retraining and providing support in the different areas according to the needs of the company Records statistical test and / or inspection data to help determine and maintain product quality and reliability using Quality Control procedures. You can prepare the Product Discrepancy report. Notify your immediate superior of any deviation from the established quality standards. Train personnel from other areas in inspection tasks when these are required. It ensures that all those materials of doubtful quality are routed to inspection as well as those that meet the specifications are removed. Production people are assisted to coordinate small segregations and parts inspection. Performs other tasks as needed. What we are looking for in you (Skills, Knowledge, Special Attributes, Mobility) Should have to manage Quality control and assurance in Fiber Optic connectorization Production line Knowledge on Fiber patch-cord manufacturing process. Knowledge of the use of Basic Measurement Equipment and Tools (Vernier, micro-meters, Multi-meters, calliper) Knowledge of the use of Patch Cord inspection tools (IL/RL Meter, Visual Scope, and Interferometer etc.) Intimate familiarity with ISO9000/TL9000 Quality Systems with implementation or other applicable professional experience. Working knowledge of basic and/or advanced Quality tools such as; 7QC, FMEA, SPC, FMEA, Control Plans, Root Cause Analysis, Poke Yoke, Kaizen Lean Manufacturing etc Experience with developing/documenting procedures. Use of Quality Engineering methods in inspection. Ability to coordinate with teams across departments and/or cross functional personnel. Ability to articulate (verbally & in writing), defend and negotiate Quality expectations with internal and external customers. Ability to drive technical and cultural changes where required. Preference to green belt certified. Location Dadra and Nagar Haveli

Role Purpose The purpose of this role is to conduct audits to ensure quality compliance within the account. Do Conduct process quality audits as per plan Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes. Mandatory Skills: L&P Policy Acquisition & Servicing. Experience: 1-3 Years.

Job Title: Senior Manufacturing & System Engineer – Planning & IED (Electric Tipper Truck Division – Propel Industries) Location: Coimbatore Experience Required: 5 Years in Vehicle Assembly / Industrial Engineering (preferably EV or Commercial Vehicles) Job Overview: Propel Industries is seeking an experienced Senior Manufacturing & System Engineer to support the electric tipper truck division. This role focuses on optimizing vehicle assembly through process planning , facility & layout design , tooling procurement , line balancing , and manpower studies —ensuring efficient, safe, and scalable production of EV tippers. Key Responsibilities: Develop and optimize assembly processes for electric tipper trucks Create standard operating procedures (SOPs) and work instructions Ensure compliance with quality and safety standards across the production line Design layouts for assembly lines, material movement, and workstations using lean principles Drive layout modifications for new model launches and productivity improvements Identify jigs, fixtures, and tool requirements; coordinate with purchase & suppliers Conduct technical trials and validate equipment for smooth production integration Perform time and motion studies (using MODAPTS/MOST or manual stopwatch) Define standard time data and eliminate non-value-added activities Implement effective line balancing for optimized cycle time and manpower distribution Prepare shift-wise and model-wise manpower allocation and balancing reports Initiate kaizen projects and drive lean manufacturing improvements Contribute to productivity enhancement, space utilization, and ergonomic safety Qualifications: B.E. / B.Tech in Mechanical / Automobile / Industrial Engineering 5+ years of experience in vehicle assembly, preferably in electric or heavy commercial vehicles Proficient in AutoCAD / layout design tools Hands-on with time study, work study, lean tools (5S, Kaizen, SMED, Poka-Yoke) Preferred Skills: Exposure to electric vehicle (EV) powertrain integration in assembly lines Strong communication and coordination across cross-functional teams (R&D, Purchase, Quality, Production) Analytical mindset with a focus on problem-solving and process excellence

Job Title: Production Manager – Electronics Manufacturing Location: Talawade, Pune Experience: 11 – 15+ Years of experience in relevant industry Compensation: Company Standard Job Description: We are seeking an experienced and results-driven Production Manager to oversee and optimize our electronic manufacturing operations. The ideal candidate will have a strong background in electronics production, lean manufacturing principles, and team leadership. You will be responsible for planning, coordinating, and controlling manufacturing processes to ensure products are produced efficiently, on time, and within quality standards. Key Responsibilities: Production Planning & Execution o Develop and execute daily, weekly, and monthly production plans. o Ensure efficient utilization of resources including manpower, materials, and equipment. o Monitor production metrics (OEE, yield, downtime) and drive continuous improvement. Team Management o Lead, train, and supervise production staff and shift leaders. o Foster a culture of accountability, teamwork, and high performance. o Ensure proper staffing and manage labor productivity. Quality & Compliance o Maintain quality control standards in accordance with ISO 9001, IPC-A-610, or other applicable standards. o Collaborate with the QA/QC department to minimize defects and ensure compliance with specifications. o Ensure adherence to ESD, RoHS, and other regulatory requirements. Process Improvement o Drive lean manufacturing initiatives (5S, Kaizen, Six Sigma). o Identify bottlenecks and implement corrective actions to improve throughput. o Implement and maintain standard operating procedures (SOPs). Equipment & Maintenance o Coordinate with maintenance teams to ensure timely repair and preventive maintenance of SMT lines, wave soldering, and other equipment. o Evaluate equipment performance and recommend upgrades or replacements as needed. Inventory & Material Management o Collaborate with the supply chain team to manage inventory levels. o Ensure timely availability of components for production runs. Health, Safety, and Environment (HSE) o Promote and enforce a safe working environment in compliance with occupational health and safety regulations. Requirements: Bachelor's degree in Electronics Engineering, Industrial Engineering, or related field. 11–15 years of experience in electronics manufacturing, including 3+ years in a managerial role. Strong knowledge of SMT, THT, PCB assembly, and testing processes. Proficiency in using ERP systems Familiarity with ISO 9001, ISO 14001, IPC standards. Excellent leadership, problem-solving, and communication skills. Ability to work under pressure and handle multiple priorities. Job Types: Full-time, Permanent Pay: ₹350,000.00 - ₹500,000.00 per year Benefits: Health insurance Provident Fund Ability to commute/relocate: Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Required) Experience: Electronics : 7 years (Required) Manufacturing: 7 years (Required) ISO 9001, ISO 14001, IPC standards. : 7 years (Required) Location: Pune, Maharashtra (Required) Work Location: In person

Job Title: Production Manager – Ophthalmology Medical Devices Location: Okhla Phase-1, New Delhi 110022 Department: Manufacturing / Operations Reports To: Plant Head / Director – Operations Employment Type: Full-Time Job Summary: We are looking for an experienced Production Supervisor to oversee the manufacturing operations of ophthalmic medical devices, with a specialization in CNC lathe machining, precision milling, and trabecular shunt (trabulsutting) production. The ideal candidate will be hands-on with machine shop operations, highly quality-driven, and able to lead teams while ensuring regulatory compliance and process efficiency. Key Responsibilities: Manage and supervise daily production activities of ophthalmic medical devices (e.g., IOLs, glaucoma shunts). Lead CNC lathe and milling operations for high-precision components used in eye surgeries. Plan production schedules based on customer demand, inventory levels, and capacity. Ensure optimal machine utilization, tooling, and fixture setup for trabecular shunt components. Maintain GMP compliance and documentation as per ISO 13485, CE, and FDA regulations. Train and supervise machine operators, setters, and production technicians. Collaborate with the Quality, Design, and Regulatory teams to ensure product compliance and continuous improvement. Implement lean manufacturing, 5S, and Kaizen principles on the shop floor. Monitor production KPIs, machine downtime, scrap rates, and production yield. Conduct root cause analysis for deviations and non-conformities and implement corrective actions. Required Skills & Qualifications: Diploma/Bachelor’s degree in Mechanical Engineering, Production, or related field. 5–10 years of experience in medical device manufacturing, preferably ophthalmology. In-depth hands-on knowledge of CNC lathe and milling machines. Experience with trabecular shunt (glaucoma) device or micro-surgical component manufacturing is a strong plus. Sound knowledge of ISO 13485, FDA 21 CFR Part 820, and CE marking requirements. Strong leadership, team management, and problem-solving skills. Proficient in production planning tools, MS Excel, and ERP systems. Preferred Experience: Exposure to cleanroom manufacturing. Toolpath programming or CAM software knowledge. Experience in validation protocols (IQ, OQ, PQ) and device history records (DHR). Responsibilities Manage and evaluate entire production process Contribute to production planning and budgeting Lead and monitor quality assessments to ensure customer satisfaction Maintain a safe production environment Coordinate with key internal and external production stakeholders Qualifications Bachelor's degree or equivalent experience 2+ years of production experience Strong organizational and managerial skills Job Types: Full-time, Permanent Pay: ₹11,385.24 - ₹34,847.45 per month Benefits: Paid sick time Schedule: Day shift Morning shift Shift availability: Day Shift (Required) Work Location: In person

Key Responsibilities Process Monitoring & Control: Monitor the entire sweet line production process, from raw material intake and mixing to cooking, forming, cooling, packaging, and dispatch. Ensure all process parameters are maintained within specified limits. Identify deviations or bottlenecks in the production flow and initiate corrective actions promptly. Efficiency & Productivity Enhancement: Analyze production data to identify areas for improvement in efficiency and productivity. Implement and support lean manufacturing principles and continuous improvement initiatives e.g., Kaizen, 5S on the production line. Optimize resource utilization, including manpower, machinery, and materials, to meet production targets. Quality Assurance & Compliance: Ensure strict adherence to all product quality specifications and standards throughout the production process. Coordinate with the Quality Control (QC) team for in-process checks and final product inspections. Ensure compliance with food safety regulations e.g., FSSAI, HACCP, GMP and internal hygiene protocols. Help in implementing and maintaining food safety management systems (FSMS). Coordination & Communication: Act as a central liaison between different departments involved in the sweet line, including Production, Quality Control, Maintenance, Warehousing, and R&D. Communicate production schedules, changes, and issues clearly and promptly to relevant teams and management. Facilitate daily production meetings to discuss targets, challenges, and solutions. Troubleshooting & Problem Solving: Quickly identify and troubleshoot operational issues on the production line . Work with Maintenance and Production teams to resolve problems efficiently, minimizing downtime. Conduct root cause analysis for recurring issues and implement preventive measures. Documentation & Reporting: Maintain accurate production records, process parameters, quality logs, and deviation reports. Prepare daily, weekly, and monthly production performance reports for management. Document and update Standard Operating Procedures (SOPs) for various processes. Safety & Environment: Ensure all safety protocols and guidelines are strictly followed by the production team. Promote a safety-first culture and identify potential hazards on the sweet line. Ensure proper waste management and adherence to environmental regulations. Qualifications Education: Bachelor's degree or Diploma in Food Technology, Food Engineering, Production Management, Mechanical Engineering, or a related field. Experience: 2-5 years of experience in a production coordination, supervisory, or process improvement role within the food manufacturing industry, preferably in confectionery or a "sweet line." Technical Skills: Strong understanding of food processing operations, particularly sweet line machinery and processes. Knowledge of Good Manufacturing Practices (GMP) and food safety standards (HACCP, FSSAI). Proficiency in MS Office Suite, especially Excel, for data analysis and reporting. Familiarity with production planning software or ERP systems is a plus. Soft Skills: Excellent communication and interpersonal skills for effective coordination. Strong analytical and problem-solving abilities. Attention to detail and a commitment to quality. Ability to work under pressure and manage multiple tasks. Leadership potential and ability to motivate teams. Job Type: Full-time Pay: ₹13,000.00 - ₹17,000.00 per month Benefits: Food provided Provident Fund Schedule: Morning shift Supplemental Pay: Yearly bonus Work Location: In person Speak with the employer +91 8288812102

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Order Management(Comms). Experience: 3-5 Years.

Role Purpose The purpose o central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by central quality team, supporting the project teams in ensuring higher client satisfaction Do 1. Conduct process quality audits as per plan Conduct various process audits as per guidelines and SPOs defined in QMS Prepare findings from the report and share it with the account/ project leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes 2. Conduct analysis, report generation and process compliance in different areas like metrics office, CAG, Process Definition Ensure processes to be followed in Wipro in terms of all quality norms in the areas of project management and highlight potential risks Provide insights and process guidance to the projects as per the need Prepare timely dashboards, reports, insights and share with the central quality and delivery teams to ensure minimum client escalation From time to time highlight any critical escalations where the central quality teams intervention is required in any BU project team Automate the report generations etc to ensure minimization of non-value added tasks, ensuring maximum utilization of existing platforms and their increased adoption Mandatory Skills: Data Centric testing.: Experience: 5-8 Years.

Dear All, Greetings from Arvi Hitech Private Limited !!!! Department: Production Location: Avadi Job Type: Full-Time Experience: 0–2 years Education: Diploma in Mechanical, Production, Industrial, or related engineering field About Company : Arvi Hitech is a leading provider of motion and control solutions, serving as a major authorized distributor of Parker Hannifin Founded in 2004, the company provides pneumatic, hydraulic, filtration, and compressed-air systems, with value‑added assemblies and customized system integration for diverse industries including automotive, oil & gas, packaging, and life sciences. Position Summary: As a Junior Production Engineer, you’ll support the manufacturing and assembly of hoses. Job Summary: We are looking for a highly motivated and detail-oriented Junior Production Engineer to support our manufacturing operations. The ideal candidate will assist in optimizing production processes, maintaining equipment efficiency, improving quality, and ensuring that production goals are met in a safe and timely manner. Key Responsibilities: Assist in planning and organizing production schedules Monitor production processes and identify opportunities for improvement Support senior engineers in resolving technical and process-related issues Ensure proper maintenance and calibration of machinery and tools Participate in root cause analysis and corrective actions for production issues Maintain documentation for production processes, quality reports, and equipment logs Collaborate with quality assurance and maintenance teams to ensure product quality and minimal downtime Ensure compliance with health, safety, and environmental regulations Provide daily production updates and reports to supervisors and managers Required Skills and Qualifications: Diploma / Bachelor’s degree in Mechanical, Production, or Industrial Engineering Strong analytical and problem-solving skills Basic knowledge of manufacturing processes and production machinery Familiarity with lean manufacturing and continuous improvement principles is a plus Good communication and teamwork skills Proficient in MS Office; knowledge of AutoCAD or SolidWorks is a plus Willingness to work in shifts, if required Preferred Qualifications: Internship or project experience in a manufacturing/industrial setting Understanding of Six Sigma, 5S, or Kaizen methodologies Experience with ERP or production tracking systems Interested Candidates can share your updated CV to hr@arvihitech.co.in or contact Divya HR at 9500691393. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person

Dear All, We are Hiring for our Sri Ranganathar Industries Unit - 1 Job Description Designation: Manager - NDE Qualification: Dip / B.E. / M.E - Mechanical Exp : 10 + ( In Steel Valve Industry ) Salary : Best in the Industry Technical Skill: Qualified with ASNT or EN ISO 9712 LEVEL 3 – RT, MT, PT, VT. Good Knowledge on NDE practices followed in Steel Foundry Radiation safety Roles & Responsibilities Oversee all NDE methods (RT, MT, PT, VT) to ensure efficient operations. Analyze incoming orders, review customer specs/codes, and ensure resources (personnel, equipment, materials) are allocated to meet targets. Guide preparation of RT quotations aligned with customer requirements and standards. Plan and deliver continuous training to maintain Level I & II certifications for NDE technicians. Approve all NDE procedures and RT shooting sketches to ensure compliance with current international codes and customer specifications. Monitor welding inspections and RT results to minimize re-repairs. Reduce customer NCRs and complaints by implementing corrective actions and process optimization. Foster a culture of Kaizen, 5S, and productivity improvements. Introduce and integrate new NDE technologies. Oversee daily/monthly work schedules. Conduct periodic checks on incoming materials to verify quality against specifications. Ensure radiation safety protocols are followed in coordination with the RSO and as per AERB regulations. Maintain RT facility compliance, including equipment, sources, premises, and requisite MSDS documentation. Maintain and improve NDE documentation systems. Engage in technical discussions with customers and third-party entities. Job Location: Sri Ranganathar Industries Unit - 1 12/45, Thadagam Road, Edayarpalayam, Coimbatore. Interested candidates can share profile to given below mail id M : sri2_hr_head@sriindia.net Job Types: Full-time, Permanent Pay: ₹120,000.00 - ₹125,000.00 per month Benefits: Commuter assistance Food provided Leave encashment Provident Fund Work Location: In person

It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us. Mission Key missions of the position: Ensure all Electrical / Electronics + Mechanical products and components meet highest quality standards Managing Product Quality Activities Managing Customer Requirements & Deliverables Achieving Departmental & Company KPIs Responsibilities Main responsibilities: Perform inspections of Electromechanical products, components, and assemblies to identify failure modes and root causes Strong electrical/ electronic hardware technical skills, Hands on experience in PCBs/Relays, setting up test cases, developing scenarios and diagnosing technical problems Having good knowledge in Electronics/Mechanical Engineering Concepts Having good knowledge in Product Management concepts Understanding the needs of Customers on Quality Perspective Maintaining Product Deliverables with internal & external teams Communications with Internal & External stakeholders Well versed with Quality assurance processes & systems Having good analytical skills Managing Internal & External Non-Conformities Experience in handling Measuring Instruments Implementing New systems / processes as improvement (Poka-Yoke/Kaizens, etc…) Involvement in Continuous Improvement plans. Actively participate in customer complaints handling for reducing the zero km and within warranty failures. Motivating and involving subordinates in Quality Improvement plans like Kaizen, Suggestion Scheme, QRQC and other improvement activities People Management: YES ¨ NO ¨ If People Management, how many employees are managed? Number of people : Budget Management: YES ¨ NO ¨ Candidate Profile Education/Training What education and education level are necessary for the position? B.E / B.Tech Electrical & Electronics Engineering / Mechatronics / Mechanical Engineering Professional Experience How many years of professional experience in a specific professional area are required for the position? 10-12 years in Quality Assurance Key Competences (Transversal/Professional) Competence Level Computer Knowledge Operational / Autonomous Product Knowledge & manufacturing Processes Operational / Autonomous Customer specificationOperational / Autonomous PDI and Customer inspection moduleOperational / Autonomous Languages English Tamil Hindi Who are we? Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com Our Commitment to Embrace Diversity: Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated. To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better. We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Job Summary: The PPC Engineer will be responsible for planning, scheduling, and coordinating production activities to ensure optimal utilization of resources, on-time delivery, and alignment with customer demand. This role acts as a bridge between sales, production, and inventory teams. Key Responsibilities: Develop daily, weekly, and monthly production plans based on sales forecasts and inventory targets. Monitor shop floor progress and ensure timely execution of production schedules. Coordinate with the stores, purchase, and production departments to ensure material and manpower availability. Track and control WIP (Work in Progress) and finished goods inventory. Analyze production data to identify delays, deviations, and suggest corrective actions. Maintain planning records and documentation (MRP, BOM, route cards, etc.). Assist in capacity planning and resource optimization. Support lean manufacturing and continuous improvement initiatives. Communicate proactively with internal teams to manage priorities and urgent requirements. Skills Required: Strong knowledge of production planning tools, MRP systems, and ERP software (SAP / Tally / Oracle / etc.) Good understanding of manufacturing processes and capacity planning Proficiency in MS Excel, PowerPoint, and reporting tools Excellent coordination and communication skills Analytical thinking and problem-solving ability Time management and organizational skills Preferred Experience: Experience in automotive / electronics / engineering / plastic molding industries Familiarity with ISO / IATF documentation and quality control processes Knowledge of lean tools like 5S, Kaizen, and Kanban Job Types: Full-time, Permanent Pay: From ₹30,000.00 per year Benefits: Cell phone reimbursement Food provided Paid time off Work from home Work Location: In person

1. Quality Control & Assurance: Manage incoming raw material (yarn, chemicals, water) quality checks. Supervise in-process and final dyed yarn quality testing as per customer specifications. Implement AQL and other statistical quality tools to monitor product quality. Coordinate shade matching, shade approval, and reproducibility testing. Ensure 100% adherence to SOPs in quality inspections and testing protocols. 2. Lab Management: Oversee day-to-day operations of the dye lab (lab dip preparation, matching, bulk dye selection). Validate and maintain lab-to-bulk reproducibility. Ensure calibration and maintenance of lab equipment (spectrophotometers, pH meters, GSM cutters, etc.). Train and supervise lab technicians for proper test methods and documentation. 3. Compliance & IMS Integration: Ensure compliance with ISO 9001 (Quality), ISO 14001 (Environment), and ISO 45001 (Occupational Health & Safety). Maintain quality records, test reports, and audit documents in line with IMS documentation. Participate in internal and external audits (buyer, ISO, environmental, etc.). Support ETP/STP quality sampling and documentation as required. 4. Customer Interaction & Complaint Handling: Communicate with marketing and production teams for resolving customer quality complaints. Lead root cause analysis (RCA) and corrective/preventive action (CAPA) for rejections or non-conformances. Coordinate third-party testing and certifications as needed. 5. Continuous Improvement: Implement 5S, Kaizen, and Lean practices in the quality lab. Drive initiatives for reducing reprocessing and shade rejections. Support automation and digital reporting initiatives using SAP or ERP. Skills & Competencies: In-depth knowledge of yarn dyeing processes and common defects. Proficiency in lab instruments and textile testing standards (ISO, AATCC, BIS). Strong analytical and decision-making skills. Familiar with SAP-QM or other ERP-based quality modules. Excellent leadership, team management, and communication skills. Job Types: Full-time, Permanent Pay: ₹37,882.90 - ₹54,718.52 per month Benefits: Health insurance Leave encashment Life insurance Paid sick time Provident Fund Work Location: In person Application Deadline: 17/07/2025 Expected Start Date: 15/07/2025

DESCRIPTION Do you pioneer? Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base, focusing first on our customer and working backwards? If so, Amazon INGSF ACES is looking for an experienced leader with a strong record of achieving results. We are looking to hire an ACES Program Manager to join the team that redefines DG Hubs & Pantry operation and help us build robust, efficient and sustainable processes & mechanisms for fulfilling UFF & Amazon Now spoke FCs . This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. ACES managers are focused on building & continuously refining processes & mechanisms made on behalf of Amazon customers, to drive into standardization efforts, act as liaisons with other departments, provide process skills & build capacity of UTR pers, provide SME support to UTR, Kaizen Events in their areas of expertise, and to run and coordinate cross-functional projects for successful implementation across INGSF DG Hubs & Pantry. Key job responsibilities You will help drive innovation, test new ideas and ensure that best practices are being followed safely. Six key areas that you’ll always focus on include Safety, People, Quality, Customer Experience, Productivity, Costs and Environment. Supporting project execution working accross multiple function in the org. Should be able to amicably resolve issues during passionate discussions between various functions. Should be able to hold respective functions accountable for their deliverables. Maintaining Health and Safety standards within your remit area, while promoting an inspiring Health and Safety culture on-site, Be accountable for operational leadership by measuring performance, offering feedback, and providing development support. Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact. Strategic planning for the next three, six and twelve months, with a particular focus on peak-season planning. Write and articulate leadership updates, MBRs and QBRs. Establishes objectives and metrics for safety, quality, productivity, and customer experience Provide you team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. BASIC QUALIFICATIONS 3+ years of program or project management experience 3+ years of working cross functionally with tech and non-tech teams experience 3+ years of defining and implementing process improvement initiatives using data and metrics experience Bachelor's degree Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL Experience defining program requirements and using data and metrics to determine improvements 3+ years of data analysis experience PREFERRED QUALIFICATIONS Master's degree 3+ years of driving end to end delivery, and communicating results to senior leadership experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience building processes, project management, and schedules Experience of Six Sigma/ Lean analytical techniques Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Job details IND, KA, Bangalore IND, MH, Mumbai Last Mile Delivery Project/Program/Product Management-Non-Tech

- 5+ years of increasing responsibilities in WHS or environmental programs in manufacturing, production, or service operations experience - Bachelor's degree - Knowledge of Microsoft Office products and applications and the use of pivot tables and the development of charts and graphics The WHS Manager will be responsible for partnering with site operations teams at ATS stations to execute company safety policies and ensure compliance with all applicable local and regional regulations. By leveraging lean principles and kaizen methodologies, this individual will lead continuous improvement initiatives to reduce conditional and ergonomic risks in our processes, ensuring a safe and healthful working environment for our Associates. The WHS Manager must demonstrate the ability to build trust and confidence with the Operations Team and influence change through comprehensive risk assessments and safety data analysis. The WHS Manager must be an effective communicator, delivering clear, concise, and consistent messages, both verbally and in writing. This individual will instruct and train Operations Leaders in company safety policies and assist operations site teams in incorporating our safety standards at their sites. The WHS Manager will be required to identify best practices and incorporate them into our standards to continuously improve company safety policies. They must possess excellent knowledge of safety programs, relevant safety regulations, environmental standards, and ergonomic principles, demonstrating this expertise when working with Operations. The WHS Manager will be responsible for leading a WHS & Safety team comprising Safety Specialists, Safety Coordinators, and Onsite First Aid Associates. This individual must create and execute leadership development plans for the Safety Associates on their team. They must communicate safety team expectations, provide frequent and appropriate feedback to their safety teams, and ensure they are executing the core competencies of an Amazon safety professional. Key job responsibilities The Workplace Health and Safety (WHS) Manager is responsible for partnering with senior Cluster Operations Managers for WHS and environmental compliance in their clusters. This role facilitates safe operations for 12 stations with a capacity of 65K to 1lac unit shipments in BAU and up to 1.8lac units during peak. The role has to work closely with multiple Cluster Operations Managers, 12 Station Managers, and Support Partners from SLP, PXT, and RME. This is a people manager role responsible for three blue-badge officers, five yellow-badge supervisors, and 10 contingents yard marshal employees. This manager will need to maintain building and process path level Risk assessments in order to recommend control measures to pre-empt injury to associates. This position maintains audit records and Austin entries for the cluster, according to global safety standards and local regulations. This position requires the confidence, Subject Matter expertise and communication skills along with and cross-business coordination abilities to be able identify, scope and roll out safety improvement projects in their cluster. The WHS Manager will need to analyse data of injuries, Near Misses and Dragonfly inputs to identify trends to help the Region in decision-making to drive improvements. Effective communication, both verbal and written, is crucial for this role. This manager is responsible to educate and drive awareness on WHSMS procedures and drive standardization through identification and correction of Non-compliance to standards. The cluster manager will drive the Site Self-Audits on these WHSMS procedures at a high bar to ensure zero non-compliance in legal audits. The manager will need to build effective partnerships across functions such as HR, Facilities, Operations, and WHS Peers to be able to support their team to raise the bar on safety reporting and CAPA closures. During peak periods, they anticipate and mitigate potential safety hazards and scale up safety awareness of new hires in the cluster. Making informed decisions in ambiguous situations and knowing when to escalate issues is crucial to operate in the fast-paced Last Mile business. WHS manager will lead a team of WHS employees will communicate team expectations and goals, providing regular and actionable feedback. Reducing team attrition rates and developing employees for promotion are key objectives. They will conduct consistent one-on-one meetings and support career growth plans for their team. Assigning stretch assignments based on skill sets and developmental needs is part of their role. This manager will recognize and reward individual and collective successes frequently and balance daily routines with coaching, development, and continuous improvement initiatives for their team. Experience in Distribution Center or Manufacturing EHS with mix of exempt and non-exempt employees at a site of at least 250 people Experience implementing lean principles and process improvement in an operational environment Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION At Amazon, we're working to be the most customer-centric company on earth. To get there, we need talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. We are seeking an Operations Manager for our Transportation team. In this role, you will be responsible for setting up sortation centers in the region which includes identifying & setting up sites to ensure expansion & growth in the region. We have provided the expectations from an ideal candidate in the job description below. However, at Amazon, we look for people who can join our organization, learn and grow with us. You need not meet every single expectation listed below on your Day 1. If the role mentioned below interests you, is aligned with the career path you would want to follow and you exhibit the Amazon leadership principle of ‘Learn and be curious’, we would like to talk to you. Well-rounded leadership capabilities and people management skills. Ability to adapt to evolving situations Ability to work in ambiguous situations. Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be done to achieve objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part. Ability to set and achieve timelines for tasks: Set realistic and stretching performance expectations for self and others. Regularly reviews progress and acts to ensure optimal results for the business. Orientation for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects. High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs. Analytical Skills: Effectively analyses and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks. Key job responsibilities Key job responsibilities Defining, building and responsible for the execution of transportation processes, right from Fulfillment centers to sortation hubs and further to the last mile Delivery center network. Responsible for Hiring, training and building up a highly motivated workforce for sort hubs with support from HR and training team, to meet the operational requirements for the city , continuously meeting the Amazon bar on quality and productivity. Ensure enough bandwidth in these sites for peak time volume management. Conduct the performance appraisals of team members and mentor them for handling efficient operations. Continuously improve the defined processes and attain a sustained performance standard. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work. Analysis of the data reports to identify performance bottlenecks and improve the performance. A day in the life Drive key initiatives across the region related to safety, engagement, network speed, cost optimization etc. Support the site lead during daily operations, WBRs, MBRs and peak preparedness. Additionally, lead site operations in the absence of Site Lead (SL) & Change Ops Analyze data to identify performance bottlenecks. Implement process improvement mechanisms such as Kaizen and Continuous Improvement. Review and finalize the labor plan for the site to optimize cost while ensuring high bar on performance standards and associate experience. Coach and provide guidance to the Ops managers to challenge the status quo and drive the culture of continuous improvement to reduce waste in conjunction with central ACES team. Additionally, liaise with other SLs/Regional leaders, central teams to benchmark best practices that can be deployed on the floor. BASIC QUALIFICATIONS 2+ years of employee and performance management experience Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays PREFERRED QUALIFICATIONS 1+ years of performance metrics, process improvement or lean techniques experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Job details IND, RJ, Jaipur Fulfillment Center Management Fulfillment & Operations Management

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Prod Quality &Complaint Mgt.(Med Device).

It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us. Mission Key missions of the position: Ensure all Electrical / Electronics + Mechanical products and components meet highest quality standards Managing Product Quality Activities Managing Customer Requirements & Deliverables Achieving Departmental & Company KPIs Responsibilities Main responsibilities: Perform inspections of Electromechanical products, components, and assemblies to identify failure modes and root causes Strong electrical/ electronic hardware technical skills, Hands on experience in PCBs/Relays, setting up test cases, developing scenarios and diagnosing technical problems Having good knowledge in Electronics/Mechanical Engineering Concepts Having good knowledge in Product Management concepts Understanding the needs of Customers on Quality Perspective Maintaining Product Deliverables with internal & external teams Communications with Internal & External stakeholders Well versed with Quality assurance processes & systems Having good analytical skills Managing Internal & External Non-Conformities Experience in handling Measuring Instruments Implementing New systems / processes as improvement (Poka-Yoke/Kaizens, etc…) Involvement in Continuous Improvement plans. Actively participate in customer complaints handling for reducing the zero km and within warranty failures. Motivating and involving subordinates in Quality Improvement plans like Kaizen, Suggestion Scheme, QRQC and other improvement activities People Management: YES ¨ NO ¨ If People Management, how many employees are managed? Number of people : Budget Management: YES ¨ NO ¨ Candidate Profile Education/Training What education and education level are necessary for the position? B.E / B.Tech Electrical & Electronics Engineering / Mechatronics / Mechanical Engineering Professional Experience How many years of professional experience in a specific professional area are required for the position? 10-12 years in Quality Assurance Key Competences (Transversal/Professional) Competence Level Computer Knowledge Operational / Autonomous Product Knowledge & manufacturing Processes Operational / Autonomous Customer specificationOperational / Autonomous PDI and Customer inspection moduleOperational / Autonomous Languages English Tamil Hindi Who are we? Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com Our Commitment to Embrace Diversity: Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated. To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better. We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Investment Banking(Middle & Back Office). Experience: 3-5 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Investment Banking(Middle & Back Office). Experience: 3-5 Years.

Description The WHS Manager will be responsible for partnering with site operations teams at ATS stations to execute company safety policies and ensure compliance with all applicable local and regional regulations. By leveraging lean principles and kaizen methodologies, this individual will lead continuous improvement initiatives to reduce conditional and ergonomic risks in our processes, ensuring a safe and healthful working environment for our Associates. The WHS Manager must demonstrate the ability to build trust and confidence with the Operations Team and influence change through comprehensive risk assessments and safety data analysis. The WHS Manager must be an effective communicator, delivering clear, concise, and consistent messages, both verbally and in writing. This individual will instruct and train Operations Leaders in company safety policies and assist operations site teams in incorporating our safety standards at their sites. The WHS Manager will be required to identify best practices and incorporate them into our standards to continuously improve company safety policies. They must possess excellent knowledge of safety programs, relevant safety regulations, environmental standards, and ergonomic principles, demonstrating this expertise when working with Operations. The WHS Manager will be responsible for leading a WHS & Safety team comprising Safety Specialists, Safety Coordinators, and Onsite First Aid Associates. This individual must create and execute leadership development plans for the Safety Associates on their team. They must communicate safety team expectations, provide frequent and appropriate feedback to their safety teams, and ensure they are executing the core competencies of an Amazon safety professional. Key job responsibilities The Workplace Health and Safety (WHS) Manager is responsible for partnering with senior Cluster Operations Managers for WHS and environmental compliance in their clusters. This role facilitates safe operations for 12 stations with a capacity of 65K to 1lac unit shipments in BAU and up to 1.8lac units during peak. The role has to work closely with multiple Cluster Operations Managers, 12 Station Managers, and Support Partners from SLP, PXT, and RME. This is a people manager role responsible for three blue-badge officers, five yellow-badge supervisors, and 10 contingents yard marshal employees. This manager will need to maintain building and process path level Risk assessments in order to recommend control measures to pre-empt injury to associates. This position maintains audit records and Austin entries for the cluster, according to global safety standards and local regulations. This position requires the confidence, Subject Matter expertise and communication skills along with and cross-business coordination abilities to be able identify, scope and roll out safety improvement projects in their cluster. The WHS Manager will need to analyse data of injuries, Near Misses and Dragonfly inputs to identify trends to help the Region in decision-making to drive improvements. Effective communication, both verbal and written, is crucial for this role. This manager is responsible to educate and drive awareness on WHSMS procedures and drive standardization through identification and correction of Non-compliance to standards. The cluster manager will drive the Site Self-Audits on these WHSMS procedures at a high bar to ensure zero non-compliance in legal audits. The manager will need to build effective partnerships across functions such as HR, Facilities, Operations, and WHS Peers to be able to support their team to raise the bar on safety reporting and CAPA closures. During peak periods, they anticipate and mitigate potential safety hazards and scale up safety awareness of new hires in the cluster. Making informed decisions in ambiguous situations and knowing when to escalate issues is crucial to operate in the fast-paced Last Mile business. WHS manager will lead a team of WHS employees will communicate team expectations and goals, providing regular and actionable feedback. Reducing team attrition rates and developing employees for promotion are key objectives. They will conduct consistent one-on-one meetings and support career growth plans for their team. Assigning stretch assignments based on skill sets and developmental needs is part of their role. This manager will recognize and reward individual and collective successes frequently and balance daily routines with coaching, development, and continuous improvement initiatives for their team. Basic Qualifications 5+ years of increasing responsibilities in WHS or environmental programs in manufacturing, production, or service operations experience Bachelor's degree Knowledge of Microsoft Office products and applications and the use of pivot tables and the development of charts and graphics Preferred Qualifications Experience in Distribution Center or Manufacturing EHS with mix of exempt and non-exempt employees at a site of at least 250 people Experience implementing lean principles and process improvement in an operational environment Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ATSPL - Gujarat Job ID: A3032429

About Frido: Frido is dedicated to enhancing daily living through innovative, ergonomic solutions that promote comfort and well-being. Our mission is to design the next generation of products to empower people to walk, sit, and sleep better. Each product we create is fueled by the same passion that drove us to innovate from day one: to give people the freedom to do more. Join us in our mission to transform everyday struggles into freedom and joy. Discover Frido, and experience the freedom to live life your way. As Process Excellence Manager , you will be the driving force behind designing and optimizing business processes across Frido’s operations. From manufacturing to retail to D2C/eCommerce operations , your focus will be on enabling consistent, efficient, and agile processes by leveraging data analytics, lean methodologies, risk assessment , and automation tools . Key Responsibilities ✅ Process Design & Optimization Map, design, and reengineer processes across all operational verticals: manufacturing, supply chain, warehousing, retail operations, order fulfillment, returns, and customer support. Identify inefficiencies, delays, redundancies, and risks; propose solutions with measurable impact. Standardize SOPs and define SLAs across teams for improved consistency and accountability. 📊 Data-Driven Improvements Lead root cause analysis using data from various sources (ERP, CRM, warehouse systems, eCommerce platforms). Establish and monitor operational KPIs and dashboards to track performance and identify improvement areas. Design and run A/B tests and controlled trials to validate the effectiveness of process changes. Create business cases with projected ROI, cost savings, and productivity benchmarks for each improvement initiative. ⚙️ Lean, Six Sigma & Continuous Improvement Champion Lean Six Sigma projects across the company—minimizing waste, defects, and cycle time. Conduct DMAIC (Define, Measure, Analyze, Improve, Control) projects and statistical process control. Mentor internal teams on continuous improvement principles and build a Kaizen culture. 🔍 Risk Management & Compliance Perform risk assessments for critical processes and recommend controls to mitigate operational risks. Ensure processes align with industry regulations, safety standards, and quality guidelines. Anticipate process breakdowns or scalability limitations and propose preventive actions. 🤝 Cross-Functional Collaboration Partner with functional heads in manufacturing, logistics, customer experience, retail operations, and tech to design cross-departmental workflows. Work closely with product and engineering teams to develop tech-enabled process automation or tool integrations. Preferred Tools & Technical Expertise Analytics & BI Tools: Advanced Excel, Power BI, Tableau, Google Data Studio Statistical Analysis Tools: Minitab, JMP, R, Python (for data modeling or automation) Process Mapping & Documentation: Lucidchart, Microsoft Visio, Draw.io Project Management & Collaboration: Jira, Asana, Trello, Notion ERP/WMS/CRM Familiarity: Zoho, SAP, NetSuite, Unicommerce, Shopify, Salesforce (as applicable)

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Investment Banking(Loans). Experience: 1-3 Years.