261 Ivr Jobs - Page 9

Hi, We are hiring for the Leading ITES Company for CEM Transformation Profile. Job Description: Atleast 10 to 15 Years with at least 8 to 9 years in managing contact centers, Customer Life Cycle journey; leading transformation solutions across Customer touch points Responsibilities Understand client digital transformation needs and consult / provide customized solutions. Create compelling transformation pitches to promote value based selling specific to verticals. Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions. Develop and manage digital offerings across verticals including ENU, Retail, Telecom, Healthcare, etc. Work on the transformation solution commercials, create business for the opportunity and handle client presentations, solution defense and visits. Create crisp and appealing report outs (based on assessment), client presentations, solution defense deck, capabilities deck and marketing content. Create industry specific white papers, point of view and case studies. Perform analytics on operations data to build financially visible solutions. Skills Excellent written and oral communication skills (ability to articulate key messages) Experience with leading contact centre technologies i.e., have extensively worked on technology solutions which includes IVR, Chat/Chatbots, GenAI based solutions, CCaaS, Augmented Reality, RMs, etc. Operations and customer experience data analytics (should be good with excel. Experience in any other analytical tool will be an added advantage). Excellent with MS Office (must have good PowerPoint skills) Key Asks Continuously upgrade in the customer experience transformation space (specific to technologies). Ability to learn fast and deliver against stringent timelines. Readiness to travel as and when required on short notice. Required to work long hours on need-basis (especially during large deals submission). Should be able to work independently with minimum inputs and in ambiguous scenarios. Key Skills: a) 10+ Years with at least 5 years in managing contact centers, customer Life cycle journey b) Worked on technology solutions which includes IVR, Chat/Chatbots, GenAI based solutions, CCaaS, Augmented Reality, CRMs c) Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions. d) Any Graduate To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Kolkata Search : Job Code # 541 b) For Position in Bangalore Search : Job Code # 542

Hi, We are hiring for the Leading ITES Company for CEM Transformation Profile. Job Description: Atleast 10 to 15 Years with at least 8 to 9 years in managing contact centers, Customer Life Cycle journey; leading transformation solutions across Customer touch points Responsibilities Understand client digital transformation needs and consult / provide customized solutions. Create compelling transformation pitches to promote value based selling specific to verticals. Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions. Develop and manage digital offerings across verticals including ENU, Retail, Telecom, Healthcare, etc. Work on the transformation solution commercials, create business for the opportunity and handle client presentations, solution defense and visits. Create crisp and appealing report outs (based on assessment), client presentations, solution defense deck, capabilities deck and marketing content. Create industry specific white papers, point of view and case studies. Perform analytics on operations data to build financially visible solutions. Skills Excellent written and oral communication skills (ability to articulate key messages) Experience with leading contact centre technologies i.e., have extensively worked on technology solutions which includes IVR, Chat/Chatbots, GenAI based solutions, CCaaS, Augmented Reality, RMs, etc. Operations and customer experience data analytics (should be good with excel. Experience in any other analytical tool will be an added advantage). Excellent with MS Office (must have good PowerPoint skills) Key Asks Continuously upgrade in the customer experience transformation space (specific to technologies). Ability to learn fast and deliver against stringent timelines. Readiness to travel as and when required on short notice. Required to work long hours on need-basis (especially during large deals submission). Should be able to work independently with minimum inputs and in ambiguous scenarios. Key Skills: a) 10+ Years with at least 5 years in managing contact centers, customer Life cycle journey b) Worked on technology solutions which includes IVR, Chat/Chatbots, GenAI based solutions, CCaaS, Augmented Reality, CRMs c) Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions. d) Any Graduate To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Mumbai Search : Job Code # 539

Job Area: Information Technology Group, Information Technology Group > IT Engineering General Summary: The responsibilities of this individual will have a focus on managing VoIP, Web-Ex Contact Center solutions ensuring the smooth and efficient operations. Duties will also include service monitoring and maintenance, infrastructure and client support, and project/upgrade work for the supported services and technologies.Key Responsibilities:- Deployment, support, and troubleshootingDeploy, support, and troubleshoot various versions of TEAMS Phone System.- Strategic thinking and ability to take technical decisions and drive nitiatives -Communication across organizational levelsDiscuss Teams and Office 365 Platform Services with technical staff, project managers, and management.- Ability to lead complex projects and initiatives by demonstrating technical and strategic skills - PowerShell expertiseUtilize strong knowledge of PowerShell commands and scripting for system management.- Ribbon SBCs integrationExperience with Ribbon SBCs integrated with MS Teams Direct Routing, including deployment methodologies, best practices, and troubleshooting.- Poly (HP) Devices managementDeploy and troubleshoot Teams Phone System and Poly (HP) Devices, following best practices.- Unified Messaging integrationConfigure Teams audio, video, and telephony solutions, integrating them with M365- Manage Field Requests Handle requests from various resources, including creating and modifying agent profiles and IVR call flows.- Build/configure/implement call flowsDesign and implement call flow structures to enhance customer experience and operational efficiency.- TIER 3 operations and maintenance:Focus on day-to-day operations, preventive maintenance, and upgrade responsibilities in the call center environment.- Expertise in WxCCE componentsDemonstrate TIER 3 expertise in configuration and troubleshooting of WxCCE components.- Troubleshooting and log analysisCapture and interpret debug level logs for WxCCE and other UC environments to diagnose and resolve issues.- Support and stakeholder engagementProvide support to contact center stakeholders and ensure smooth operations through effective configuration and testing in WxCCE environments. Minimum Qualifications: 3+ years of IT-related work experience with a Bachelor's degree. OR 5+ years of IT-related work experience without a Bachelors degree. Physical Requirements: Frequently transports and installs equipment up to 20 lbs. Bachelor's/Masters in Information Technology or equivalentOverall 8+ Years of Experience with SBCs, Unified Communications and Contact Center technology.Any certifications in relevent Microsoft Technologies like MS-721, Webex Contact Center, etc. 8+ Years of Experience with SBCs, Unified Communications and Contact Center technology.Any certifications in relevent Microsoft Technologies like MS-721, Webex Contact Center, etc. Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

Looking for any Certified/Non-Certified Medical coder Radiology Coder/QA IVR Coder/QA/SME Surgery Coder/QA/SME Both Work From Home and Work From Office is available. Preferably Immediate Joinees or 15 days Flexible in Relieving letters & Gaps. Required Candidate profile Looking for Certified/Non Certified Medical coder with any specialty like Radiology CODER/SR.CODER/QA Anesthesia Coder/QA Surgery Coder/QA

Technical Project Manager - Dhwani Rural Information Systems Full Time - Gurugram - Experience (3-5 Years) About Dhwani: Dhwani Rural Information Systems is a social/development sector-focused advisory and consulting firm that develops IT applications for NGOs, government functionaries, CSRs, and international funding organizations to manage their projects and programs in India and abroad. We are seeking a Technical Project Manager to manage the delivery of multiple custom IT software projects and act as a point of contact with our partner NGO, CSR, and government clients, as well as the internal tech team at Dhwani. Job Overview: - As a Technical Project Manager at Dhwani Rural Information Systems, you will play a crucial role in the development and delivery of custom IT software projects for our clients in the social/development sector. - You will be responsible for managing the technical aspects of these projects, including preparation of technical specification documents, training manual, testing, mock-ups, log framework design, dashboard and reporting framework design, M&E framework design, legacy data upload, field training, and technical proposals/AMC contracts. You will also act as a point of contact with our partner NGO, CSR, and government clients and the internal tech team at Dhwani. - In this role, you will have the opportunity to use your technical expertise and passion for leveraging data and technology for social good to make a meaningful impact in the lives of people and communities. You will work with a team of experienced professionals and have the opportunity to learn and grow in your career. Key Responsibilities: - Preparation of technical specification documents (BRD, SRS, FRS), training manual, testing, mockups, log framework design, dashboard and reporting framework design, M&E framework design, legacy data upload, field training, and technical proposals/AMC contracts - Guiding the IT team for software development - Project documentation (proposal, process documentation, technical requirements, training manual) - Data collection, storage, processing, and reporting - Bug tracking using tools such as ZOHO and JIRA - Exposure to off the shelf solutions such as ZOHO, QuickBooks, Greythr, Google Suite, Microsoft Suite, Zapier, SurveyMonkey, IVR, and SMS - Handling multiple projects and project tracking - Team handling, including developers, designers, and QA team - Requirement gathering for software - DB schema preparation, API documentation, wireframes - Participation in the entire software development lifecycle (design, develop, UAT, rollout) - BRD and FRD preparation, tool evaluation Essential Requirements: - Knowledge of the software development lifecycle, preferably from a CS/IT background - Basic understanding of how software works (frontend, backend, API, database schema, etc.) - Experience with project documentation and data handling - Experience with bug tracking tools - Experience with off the shelf solutions - Past experience of handling multiple projects and project tracking - Strong written and presentation skills - Accountable and ownership-taking attitude, action/task-oriented - Strong sense of purpose to work in the tech for good, ICT4D, or social impact space Education: - Bachelor's degree in Computer Science, Information Technology, or a related field - Preference given to candidates with a software engineering degree and PGD in Rural Management of Public Policy from IRMA, APU, IIFM, XIMB, TISS, IIHMR or fellowship from YIF, Anubhav Lecture Series, India Fellow, Indian School of Public Policy, Gandhi, Teach for India, Genpact Fellowship - Preference also given to candidates with experience in a Project Manager, Product Manager, Technical Support, Tech Consulting, or social purpose organizations (NGO, CSR, government, think tank, research organization). Apply Save Save Pro Insights

Sales Advisor (Inbound) About The Role :Sales advisors will be responsible for providing excellent customer service and driving sales for our company. You will serve as a point of contact for customers, assisting them in selecting and purchasing products or services that best meet their needs. Your goal will be to build and maintain strong relationships with customers and achieve sales targets.Sales Advisor Job Responsibilities :- Actively engage with customers to understand their requirements and provide personalized recommendations.- Effectively communicate product features, benefits, and pricing to customers.- Demonstrate in-depth knowledge of our products or services and answer any questions customers may have.- Assist customers in making purchasing decisions by offering comparisons, upselling, and cross-selling.- Meet and exceed sales targets by consistently achieving individual sales goals.- Build and maintain customer relationships by proactively following up on purchases, providing after-sales support, and addressing any issues or concerns.- Stay updated on industry trends, product knowledge, and competitor offerings to position our products and services in the market.- Maintain accurate and up-to-date records of customer interactions, sales activities, and inventory levels.- Collaborate with team members and other departments to ensure a seamless customer experience and meet overall company objectives.Required Skills :- Strong interpersonal and communication skills, with the ability to build rapport and connect with customers.- Excellent customer service skills, with a focus on providing a positive customer experience.- Proven track record of achieving sales targets and driving revenue growth.- Ability to listen to customer needs actively and recommend appropriate solutions.- Strong negotiation and persuasion skills to close sales effectively.- Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously.- Proficient in using sales systems and software to manage customer data and track sales performance.- Ability to work independently and as part of a team, demonstrating a collaborative and cooperative mindset.- Strong problem-solving skills to address customer inquiries and resolve any issues or conflicts.- Flexible and adaptable, with the ability to learn about new products quickly, industry trends, and sales techniques.Required Qualifications :- Graduate or equivalent.- Proven experience of 2-3 years in the C-PaaS (IVR/Cloud Telephony) sales roles is a plus.- Knowledge of sales techniques and principles.- Familiarity with CRM software and sales systems is a plus.- Excellent verbal and written communication skills in English.- Ability to work flexible hours, including weekends and holidays, based on business needs.- A positive and proactive attitude towards achieving sales targets and providing exceptional customer service.- Ability to work well under pressure and handle challenging customer situations with professionalism and empathy.- Knowledge of the products or services offered by the company is preferred. This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Join us to elevate customer satisfaction through impactful data projects. As a Data Domain Architect Associate Senior at JPMorgan Chase within the Data Analytics team, you will support the Customer Satisfaction survey process. You will create customer data sample files across all lines of business to generate insights that enhance customer experiences. Collaborate to develop solutions for obtaining and extracting large customer data sets, ensuring integrity through extensive auditing and validation. Job Responsibilities Leverage analytical and statistical applications (SAS, SQL, Snowflake, Alteryx) to analyze complex data sets. Identify customer interactions across various channels (calls, branch, online, emails, IVR) for survey targeting. Prepare and validate data from diverse sources for file creation. Deliver recurring data files in accordance with client SLAs. Facilitate requirement definitions, design, testing, and code implementation for customer satisfaction surveys. Collaborate with data management, strategy teams, and analytics resources across functions. Construct process documentation and workflow capture. Required Qualifications, Capabilities, and Skills 3+ years of related experience. Bachelors degree in Operations Research, Market Research, or related field. Proficient with SAS Viya, SAS Macro, SQL, VBA, JavaScript, and MS Office tools. Experience with relational database systems (Teradata, Snowflake, Oracle). Knowledge of Putty, Control-M, and Power Shell. Strong communication skills; ability to engage with all management levels and partners. Strong analytical skills with attention to detail and accuracy. Preferred Qualifications, Capabilities, and Skills Hands on experience in Alteryx

Position: Process Coach Coding Specialty: IVR Medical Coding Location: Chennai Work Mode: Work From Office (WFO) Shift: Day Shift Experience: Minimum 3.5+ years total, with at least 2+ years as Sr. Coder / SME / Team Coach / QA / Process Coach Job Description: We are seeking a detail-oriented and experienced Process Coach Coding with a strong background in Medical Coding , specifically in IVR (Interactive Voice Response) . The ideal candidate will play a key role in coaching and guiding a team of coders, ensuring coding accuracy, quality, and compliance with established standards. Key Responsibilities: Act as a subject matter expert and mentor for a team of medical coders specializing in IVR coding Provide ongoing coaching, training, and feedback to improve individual and team performance Conduct quality audits , root cause analysis, and support performance improvement initiatives Ensure accurate application of CPT, ICD-10, and HCPCS codes for IVR-related procedures, diagnoses, and services Monitor daily coding operations and ensure delivery timelines and compliance standards are met Assist in onboarding and upskilling new team members to maintain consistency and accuracy in coding Required Skills: Minimum 3.5+ years of total experience in Medical Coding At least 2+ years in a senior role such as Sr. Coder, SME, QA, Team Coach, or Process Coach In-depth understanding of IVR-related coding using CPT, ICD-10, and HCPCS Strong grasp of medical terminology, documentation guidelines, and payer-specific policies Proven ability to coach and support coders in meeting quality and productivity goals Excellent communication, feedback delivery, and documentation skills Good to Have: CPC or equivalent AAPC/AHIMA certification Experience in coding quality assurance and audit processes Knowledge of EHR/EMR systems and coding platforms Job Type: Full-Time Location: Chennai (On-site) Shift: Day Shift Interested candidates can share their updated CVs at: Shrikant.khochare@omegahms.com WhatsApp: 9004744373

Position: Lead Delivery Quality Specialty: IVR – Medical Coding Location: Chennai Work Mode: Work From Office (WFO) Shift: Day Shift Experience: Minimum 5+ years total, with at least 1–2 years as QA Lead / Lead – Quality (on paper) including team handling Job Description: We are looking for a quality-focused and process-driven Lead – Delivery Quality with a strong background in Medical Coding Quality Assurance , specifically in IVR coding . The ideal candidate will have proven experience in leading QA teams , driving quality performance , conducting audits, and ensuring compliance with coding standards and client expectations. Key Responsibilities: Lead the Quality Assurance function for a team of medical coders focused on IVR procedures Drive quality improvement initiatives across the delivery process Perform regular audits , identify quality gaps, and implement corrective actions Monitor quality performance metrics and ensure adherence to client-specific quality benchmarks Guide and mentor QA team members and coders in best practices and compliance standards Participate in calibration sessions, client audits, and feedback reviews Collaborate with Delivery and Operations teams to align quality with productivity Analyze trends in coding errors and provide structured feedback and training recommendations Required Skills: Minimum 5+ years of total experience in Medical Coding, with 1–2 years in a QA Lead or Lead – Delivery Quality role (on paper) Strong exposure to IVR Medical Coding and its quality requirements Proficient in auditing CPT, ICD-10, and HCPCS coding accuracy Proven experience in leading QA teams or managing quality processes in a delivery setup Strong analytical and problem-solving skills, with attention to detail Excellent communication, leadership, and stakeholder management abilities Good to Have: CPC or other AAPC/AHIMA certifications Experience in working with EMR/EHR platforms and QA tools Exposure to client interaction and escalation handling Knowledge of Six Sigma or other quality frameworks (preferred but not mandatory) Job Type: Full-Time Location: Chennai (On-site) Shift: Day Shift Interested candidates can share their updated CVs at: Shrikant.khochare@omegahms.com WhatsApp: 9004744373

Position: LEAD DELIVERY (Coding) Specialty: IVR Medical Coding Location: Chennai Work Mode: Work From Office (WFO) Shift: Day Shift Experience: Minimum 5+ years total, with at least 12 years as a Team Lead (on paper) Job Description: We are actively hiring a LEAD DELIVERY (Coding) professional with a strong background in Medical Coding , specifically in IVR coding. The ideal candidate should have hands-on experience in coding IVR-related procedures, diagnoses, and services using standardized coding systems like CPT, ICD-10, and HCPCS . Key Responsibilities: Lead and manage a team of medical coders focusing on IVR-related services Ensure accurate translation of IVR procedures, services, and diagnoses into standardized codes for billing and record-keeping Review and audit coded data for accuracy, compliance, and quality Train and mentor team members to ensure adherence to industry standards and internal guidelines Collaborate with QA, compliance, and billing teams to ensure end-to-end accuracy in coding and documentation Drive continuous improvements in coding workflows and delivery timelines Required Skills: Minimum 5+ years of total experience in Medical Coding, with 1–2 years of experience as a Team Lead (on paper) Strong expertise in IVR Medical Coding – translating IVR procedures into CPT, ICD-10, and HCPCS codes Proficient in coding standards, payer-specific guidelines, and compliance regulations Excellent team management, leadership, and communication skills Strong analytical and decision-making abilities Good to Have: CPC or other AAPC/AHIMA certifications Experience with audit and quality control in coding Familiarity with EHR/EMR platforms and medical billing systems Job Type: Full-Time Location: Chennai (On-site) Shift: Day Shift Interested candidates can share their updated CVs at: Shrikant.khochare@omegahms.com WhatsApp: 9004744373

Dear Job Aspirants, Greetings from Global Healthcare Billing Partners Pvt. Ltd.! We are currently hiring for Radiology Coding.. Basic Requirements: Experience: 1 Years to 4 Years Specialties : Radiology Salary: Best in Industry Work Mode: WFO Notice Period: Immediate Joiners Shift: Day Location: Velachery/ Vepery Preferably candidates with experience in Radiology Coding. Mode of interview: Video call Interview Interested candidate contact or share your updated resume to 9003239650 / 8925808598 - MALINI HR Regards, GLOBAL MALINI HR 90032 39650

Required 6+ years of Java , JavaScript, JSP, JSF, J2EE, Grammar, EJB, MDB, VXML, XML, REST/SOAP Integration Required 3+ years of working experience in Voice XML Required a minimum of 1 year experience in Agile methodology with preferred experience in SAFe methodology Required strong communication and collaborative skills Required experience working in onshore/offshore support model collaborating work with offshore teams. Preferred Viecore Framework Preferred ETL, JCL, COBOL Preferred experience working with DevSecOps, GitHub, RTC, automation tools. Preferred experience in Call Center Technologies like AVAYA, CISCO, Chatbot etc. Preferred knowledge and/or experience working in SalesForce.

Required 6+ years of Java , JavaScript, JSP, JSF, J2EE, Grammar, EJB, MDB, VXML, XML, REST/SOAP Integration Required 3+ years of working experience in Voice XML Required a minimum of 1 year experience in Agile methodology with preferred experience in SAFe methodology Required strong communication and collaborative skills Required experience working in onshore/offshore support model collaborating work with offshore teams. Preferred Viecore Framework Preferred ETL, JCL, COBOL Preferred experience working with DevSecOps, GitHub, RTC, automation tools. Preferred experience in Call Center Technologies like AVAYA, CISCO, Chatbot etc. Preferred knowledge and/or experience working in SalesForce.

About PhonePe Group: PhonePe is Indias leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! PhonePe Workforce Manager job description mentioned below: Forecasting, Planning & Scheduling Develop full scale capacity plans, associate communication documents, define key variables and create strategies for risk mitigation and contingency planning. Identify and analyse Inter-Day & Intra-Day Volume trends, anomalies and developing various statistical models to effectively plan for similar trend . Administer the usage of various WFM tool and models (such as Erlang) to create fully optimized schedules to enhance business efficiency. Access Management Design and implement support channel solutions like Call routing, ACD, IVR, Ubona workflow etc. as per operational requirements and attain the most eminent productivity. Periodic audits report on the access levels for the users active and deactivated on the systems, identify deviations and drive remediation activities for any noncompliance. Understanding the gaps with the current Technology/System/Tools and work with product team to improve technology and processes based on industry best practices. Execution Driving real time operational performance through centralized command centre by ensuring apt Break/Schedule Adherence & Reduction of Wrap/Hold thereby leading to reduction in AHT Develop and deploy effective load balancing workflow assignments to ensure parity and prioritization across sites, processes are well managed for their respective BUs. Initiate alarm / red flag through systems and proactive communications to all stakeholders highlighting any anomalies on the volume inflow which would adversely impact the business metrics. Reporting Create & Manage BI Dashboards for the operational teams, identify improvement opportunities, mitigate with action plans, review and track daily for the progress with operations team. Prepare, analyze and review the key business metrics in a periodic manner, surface the right insights to the operational leadership team for high-quality decision making. Commercials Daily billing trackers to be published to all stakeholders (internal and external) thereby keeping a close tab on the projections vs actual delivery. Initiating payments to service providers in accordance with pre-agreed terms after validation of billing files. People Practices Hiring the right staff, provide them with adequate support, motivate them to go extra mile, create a high-performance culture and retain the workforce talent pool by rewarding them for their work. Responsible for coaching, mentoring, evaluating and developing next line leaders in the WFM team. Setting up realistic, measurable goals for the team, monitor teams performance against these goals, providing documented feedback on the performance and track for the progress on the feedbacks. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe .

* Understand team and department service level agreements and follow team guidelines and procedures to manage open issues in an efficient manner to help ensure these service levels are achieved These service levels include such topics as issue resolution duration, call answer times, dropped call rates, first contact resolution rate and customer satisfaction ratings * Monitor system alerts, dashboards, and reporting tools to proactively identify issues and trends * Escalate complex issues to Level 3 support, vendors, or engineering teams as necessary, providing detailed documentation * Assist in user management: provisioning, de-provisioning, and role/profile updates * Work closely with telecom, IT, and business operations teams to ensure the CCaaS platform aligns with evolving business needs * Enter call data into Medline s tracking system with enough detail that other I/S Technicians can pick-up the issue and proceed toward resolution without the need for additional communication regarding criticality, symptoms, and actions taken to date * Support operational requests such as updating call flows, IVR prompts, agent skills, or routing rules under supervision Maintain knowledge base articles, user guides, and quick reference materials for end users * Participate in system testing and validation for platform updates, patches, and configuration changes Ensure compliance with internal security, privacy, and quality standards Work Experience & Skills: * 2+ years of experience supporting cloud-based contact center platforms (Genesys Cloud, Avaya, 8x8, etc ) with demonstrated working knowledge of basic to moderately complex software products and problem solving/troubleshooting skills * Understanding of contact center operations, terminology, and metrics (e g , ACD, IVR, call routing, queues, agent states) Basic knowledge of VoIP and networking fundamentals (VPNs, firewalls, QoS, etc ) * Strong troubleshooting skills and a customer-first mindset * Experience with ticketing systems (e g , ServiceNow, Jira, Zendesk) and CRM platforms (e g , Salesforce, Dynamics 365) * Ability to document, communicate, and escalate issues appropriately * Flexibility to work in a fast-paced, evolving environment, sometimes after hours for critical changes or incidents Good to have: Experience working in a CCaaS migration or deployment project environment Basic scripting or configuration experience with IVR workflows or APIs is a plus Genesys Cloud (GCX) Certification or equivalent CCaaS platform certification Educational Qualification Bachelor s degree in computer science or related

Roles and Responsibilities 1. Proficiency in NICE InContact Studio, Central, or CXone tools 2. Knowledge of VoIP,SIP, and telephony systems. 3. Proven experience implementing NIVE InContact or similar cloud -based contact center solutions. 4.Strong understanding of contact center technologies ,including IVR,ACD(Automatic Call Distribution ) and call routing. 5. Experience with integrations involving CRM systems (E.g., Salesforce, Zendesk) 6.Proficiency in languages like Java,Python,or C# for backend development. 7. Good Customer Communication Key Responsibilities 1. Plan, design and execute the implementation of the NICE InContact platform to meet organizational needs. 2.Configure contact routing, IVR (Interactive Voice Response), scripting, and other system components. 3.Integrate NICE InContact with CRM systems, workforce management tools and other business applications. 4. Conduct training sessions for end-users and administrators. 5. Develop and maintain training materials and system documentation. 6. coordinate project timelines, deliverables and milestones with internal stakeholders and external vendors. Interested can share resume @ Srishankari.m@whitepapersol.com Contact: 8300145827

Dear Job Aspirants, Greetings from Global Healthcare Billing Partners Pvt. Ltd.! We are currently hiring for Radiology Coding.. Basic Requirements: Experience: 1 Years to 4 Years Specialties : Radiology Salary: Best in Industry Work Mode: WFO Notice Period: Immediate Joiners Shift: Day Location: Velachery/ Vepery Preferably candidates with experience in Radiology Coding. Mode of interview: Video call Interview Interested candidate contact or share your updated resume to 9952075752 - POOJA PATHAK

Dear Job Aspirants, Greetings from Global Healthcare Billing Partners Pvt. Ltd.! We are currently hiring for IVR Coding.. Basic Requirements: Experience: 1 Years to 4 Years Specialties : IVR Salary: Best in Industry Work Mode: WFO Notice Period: Immediate Joiners Shift: Day Location: Velachery/ Vepery Preferably candidates with experience in IVR Coding. Mode of interview: Video call Interview Interested candidate contact or share your updated resume to 9952075752 - POOJA PATHAK

At Verint, we believe customer engagement is the core of every global brand. Our mission is thelp organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive tanswer constantly shifting market challenges and deliver impactful results for our customers. Our commitment tattracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com . Overview of Job Function: Position will serve as a Revenue Accountant within the Finance Function and will be responsible for performing assigned tasks as part of the regional revenue compliance team, specifically focused on accumulation and processing of SaaS usage transactions within the IVR business line in a timely and accurate manner. The Revenue Accountant will work with various internal departments tmaintain adherence taccounting guidelines, particularly in the area of revenue recognition. An undergraduate degree in Accounting/Finance/Information Technology from an accredited university or equivalent years of experience A minimum of 4 years of experience in accounting or finance with a demonstrated ability tperform high volume account reconciliations and monthly preparation of journal entries, variance analysis and supporting GL schedules Understanding of US GAAP and SaaS business model Familiarity with software and telecom industry Utilize established data sources tcompile customer, transaction, and usage information in an organized and efficient manner, and then transform this data intmonthly billing amounts by customer and application. Work with internal stakeholders tensure transaction source system remains up tdate with accurate and complete customer and billing information. Review, reconcile, and analyze telecom billings on a monthly basis. Facilitate accurate and timely booking and billing of IVR SaaS usage transactions. Analyze monthly usage fluctuations. Investigate and respond tusage and billing questions from both internal stakeholders and customers. Recommend changes timprove the efficiency and accuracy of various procedures. Assist with monthly, quarterly, and annual closing procedures. Complete ad hoc analyses as required

Who we are? Founded in 2015, SmartPing is a specialized Enterprise & Tele Communications service provider that connects businesses with their consumers over telecom and internet channels. ONE-STOP-SHOP for integrated communication backed up by innovative and intelligent technical platforms for SMEs, MNCs, large enterprises & Government entities Job description We are seeking a dynamic Channel Sales Manager to drive growth and expand our market presence in CCaaS/Voice solutions. The ideal candidate will be responsible for developing and managing channel partnerships, fostering relationships with System integrators , Technology companies, and Channel partners to achieve sales targets in the designated region. Role: Channel Partner Manager/ Head (IC Role) Vertical: Voice/CCaaS Department: Sales Experience: 10+ years Employment Type: Full Time, Permanent Location: Gurgaon ( PAN India coverage) Roles and Responsibilities a)Partner Acquisition & Business Development: Identify, recruit and onboard new resellers, VARs, system integrators and telecom channel partners across India. Develop regional partnership strategies to drive business expansion in key markets. Ensure continuous pipeline growth through channel-driven lead generation and joint GTM initiatives. b)Partner Enablement & Sales Support: Conduct partner training sessions, workshops and sales enablement programs to enhance product knowledge. Provide partners with sales toolkits, pitch decks, pricing models and competitive positioning strategies. Work closely with partners to co-develop sales opportunities and close high-value enterprise deals. c)Revenue Growth & Partner Performance Management: Set and track partner sales targets, revenue goals and market expansion KPIs. Develop and implement incentive programs, commission structures and joint marketing plans to drive partner engagement. Monitor partner sales performance, identify gaps and take corrective actions to enhance productivity. d)Collaboration & Cross-Functional Coordination: Work closely with Sales, Marketing, Product and Customer Success teams to align channel strategies. Collaborate with Marketing to execute joint GTM campaigns, webinars and co-branded events. Ensure seamless coordination between technical support teams and partners for smooth service delivery. Required Skills & Experience: 10+ years of experience in Channel Sales, Partner Management, or Business Development in CPaaS, UCaaS, SaaS, or Telecom industries. Proven track record of building and scaling channel partner programs across multiple regions. Strong understanding of partner ecosystem dynamics, including resellers, system integrators and technology alliances. Experience in driving partner-led revenue growth and executing joint GTM strategies. Excellent relationship-building, negotiation and stakeholder management skills. Strong analytical skills to track partner performance and optimize channel sales strategies. Ability to work in a fast-paced, high-growth environment and manage multiple partner engagements simultaneously. Educational Qualifications: Bachelors/ Masters degree or equivalent.

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning Services Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and Gen AI models as part of the solution, utilizing deep learning, neural networks and chatbots. Should have hands-on experience in creating, deploying, and optimizing chatbots and voice applications using Google Conversational Agents and other tools. Roles & Responsibilities:I.Solutioning and designing CCAI applications and systems utilizing Google Cloud Machine Learning Services, dialogue flow CX, agent assist, conversational AI.II.Design, develop, and maintain intelligent chatbots and voice applications using Google Dialogflow CX.III.Integrate Dialogflow agents with various platforms, such as Google Assistant, Facebook Messenger, Slack, and websites. Hands-on experience with IVR integration and telephony systems such as Twilio, Genesys, AvayaIV.Integrate with IVR systems and Proficiency in webhook setup and API integration.V.Develop Dialogflow CX - flows, pages, webhook as well as playbook and integration of tool into playbooks.VI.Creation of agents in Agent builder and integrating them into end end to pipeline using python.VII.Apply GenAI-Vertex AI models as part of the solution, utilizing deep learning, neural networks, chatbots, and image processing.VIII.Work with Google Vertex AI for building, training and deploying custom AI models to enhance chatbot capabilitiesIX.Implement and integrate backend services (using Google Cloud Functions or other APIs) to fulfill user queries and actions.X.Document technical designs, processes, and setup for various integrations.XI.Experience with programming languages such as Python/Node.js Professional & Technical Skills: Must To Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding. Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, Strong understanding of AI/ML algorithms, NLP and techniques. Experience with chatbot , generative AI models, prompt Engineering. Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information:1 The candidate should have a minimum of 10 years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI.2 The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions. Qualification 15 years full time education

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning Services Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an AI/ML lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and Gen AI models as part of the solution, utilizing deep learning, neural networks and chatbots. Should have hands-on experience in creating, deploying, and optimizing chatbots and voice applications using Google Conversational Agents and other tools. Roles & Responsibilities:I.Solutioning and designing CCAI applications and systems utilizing Google Cloud Machine Learning Services, dialogue flow CX, agent assist, conversational AI.II.Design, develop, and maintain intelligent chatbots and voice applications using Google Dialogflow CX.III.Integrate Dialogflow agents with various platforms, such as Google Assistant, Facebook Messenger, Slack, and websites. Hands-on experience with IVR integration and telephony systems such as Twilio, Genesys, AvayaIV.Integrate with IVR systems and Proficiency in webhook setup and API integration.V.Develop Dialogflow CX - flows, pages, webhook as well as playbook and integration of tool into playbooks.VI.Creation of agents in Agent builder and integrating them into end end to pipeline using python.VII.Apply GenAI-Vertex AI models as part of the solution, utilizing deep learning, neural networks, chatbots, and image processing.VIII.Work with Google Vertex AI for building, training and deploying custom AI models to enhance chatbot capabilitiesIX.Implement and integrate backend services (using Google Cloud Functions or other APIs) to fulfill user queries and actions.X.Document technical designs, processes, and setup for various integrations.XI.Experience with programming languages such as Python/Node.js Professional & Technical Skills: Must To Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding. Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, Strong understanding of AI/ML algorithms, NLP and techniques. Experience with chatbot , generative AI models, prompt Engineering. Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information:I.The candidate should have a minimum of 10 years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI.II.The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions. Qualification 15 years full time education

PRIMARY RESONSIBILITIES Provide first-level technical support for IP telephony systems (Genesys and Cisco Cloud) Troubleshoot and resolve issues related to Genesys and Cisco Cloud platforms. Assist end-users with configuring and utilizing telephony features. Document and escalate complex issues to higher-level support as necessary. Collaborate with L2/L3 teams to ensure timely support and issue resolution. Stay informed about industry trends and updates related to IP telephony technologies. Collaborate with vendors for issue resolution and system enhancements. Conduct training sessions for end-users on telephony features. Team works on 24x5 basis. Team members are required to work in rotational shifts and observe a 5-day working week. SKILLS AND UALIFICATIONS Technical Skills: Hands-on experience with Genesys and Cisco Cloud platforms. Strong understanding of IP telephony protocols and technologies. Familiarity with VoIP, SIP, and other telephony protocols. Effective communication and interpersonal skills. Ability to work in a fast-paced and dynamic environment. Detail-oriented with a commitment to delivering high-quality support . Educational Background: IT Graduates preferred, Minimum requirement 10+2 will be considered if they have additional certifications/diploma in IP Telephony/Genesys/Cisco Cloud Certifications CompTIA Network+ Cisco Certified Entry Networking Technician (CCENT) /CCNA Experience: Minimum 1 year experience in L1 IP telephony Support role Soft Skills: Strong work ethics and ability to thrive in a fast-paced environment. Good email communication skills. Willingness to participate in ongoing training and professional development.

Roles and Responsibilities: * Candidates should have minimum 1 year of experience into medical coding. * Any certification is mandatory. * If candidate is having any training exposure its added advantage. * Looking strong domain knowledge in Medical coding. * Salary is not a constraint. * Good communication . * Location : Chennai / Coimbatore /Pune *Day Shift. OPENING ED Facility Certified ( CHN / CBE & PUNE) EM Certified ( CHN / CBE & PUNE) Surgery Certified ( CHN / CBE & PUNE) Denial Certified ( CHN / CBE & PUNE) Pathology Certified ( CHN / CBE ) IVR Certified (CHN) Interested candidates reach @ 6382577539

Greetings from Global Healthcare Billing Partners Pvt. Ltd.!!! Hiring for ED Coders @ Velachery Location !!! JOB DETAILS : Experience : 3+ Years of experience in ED PRO Auditor Coding Notice : Immediate Work Mode : Office Location : Velachery COMPETENCIES / SKILL SET : *Minimum 3+ years of ED coding experience *Analytical and problem-solving skills *Team working *Organization, time management, prioritizing and the ability to handle a complex, varied workload *Certification is Must & Active. QUALIFICATIONS & WORK EXPERIENCE : *Human science with bachelor or Master Degree / Life science graduates / Paramedical. *Knowledge in Anatomy and Physiology *3+ Years of experience in ED Coding. *Knowledge of MS Office (especially Excel and Word) Interested candidate contact to 8925808597- KAYAL HR. Regards KAYAL HR Global HR Team 8925808597