568 Itom Jobs

Role Description Develop custom applications, business rules, client scripts, UI policies, UI actions, and other ServiceNow components. Configure and customize ServiceNow workflows, modules (e.g., ITSM, HR, ITOM, CSM), and other functionalities. Integrate ServiceNow with other enterprise systems and applications using REST, SOAP, and other integration methods. Develop and maintain integrations with third-party tools and services. Enhance the user experience by developing dashboards, reports, and portals. Troubleshoot and resolve technical issues, ensuring the platform's stability and performance. Automate business processes and workflows using ServiceNow's scripting and automation tools. Work closely with business analysts, project managers, and other stakeholders to gather and analyze requirements. Create and maintain comprehensive documentation for ServiceNow configurations, customizations, and development work. Document best practices and standard operating procedures. Technical Skills Strong understanding of ServiceNow platform capabilities, including ITSM, HR, ITOM, CSM, and custom applications. Proficiency in ServiceNow scripting languages such as JavaScript, GlideScript, and GlideAjax. Experience with web technologies (HTML, CSS, AJAX, JSON, XML). Knowledge of ServiceNow integration technologies (REST, SOAP, JDBC, etc.). Excellent teamwork skills. Nice-to-have skills Must have good written and verbal communication skills. Strong conceptual and analytical skills Ability of adapt any new technical environment with minimal knowledge transfer efforts Qualifications Engineering or equivalent Graduate Degree

Role Overview: We are seeking a highly experienced and visionary ServiceNow Architect with a strong focus on ServiceNow App Engine implementation . The ideal candidate will possess over 10 years of progressive experience in IT, with a significant portion dedicated to architecting and delivering robust solutions on the ServiceNow platform. This role requires deep technical expertise, strategic thinking, and the ability to lead the design and implementation of custom applications using ServiceNow's low-code/no-code capabilities, particularly within the App Engine ecosystem. Key Responsibilities: Lead the architectural design, development, and implementation of custom applications and workflows using the ServiceNow App Engine. Translate complex business requirements into scalable, efficient, and secure technical solutions on the ServiceNow platform. Provide expert guidance and best practices for leveraging ServiceNow App Engine Studio (AES), Flow Designer, Process Automation Designer, UI Builder, and other App Engine components. Oversee and contribute to advanced ServiceNow scripting (Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, etc.) to extend platform functionality. Design and implement integrations between ServiceNow and external systems using Integration Hub, REST, SOAP, and other relevant technologies. Ensure adherence to ServiceNow best practices, architectural standards, security guidelines, and performance optimization principles. Collaborate closely with business stakeholders, product owners, developers, and other IT teams to ensure successful project delivery. Conduct technical reviews, provide mentorship to development teams, and foster a culture of innovation and continuous improvement. Stay abreast of the latest ServiceNow features, releases, and industry trends, particularly concerning the App Engine and low-code/no-code development. Technical Skills Required Skills (Must to Have): Overall Experience: 12+ years of progressive experience in IT, with a strong focus on enterprise application development and architecture. ServiceNow Architecture Experience: Proven experience (at least 3-5 years) specifically as a ServiceNow Architect, leading solution design and implementation. ServiceNow App Engine Expertise: Demonstrable, hands-on experience in implementing and architecting solutions using ServiceNow App Engine . Expertise with App Engine Studio (AES) for custom application development. Deep proficiency in Flow Designer for workflow automation. Strong experience with UI Builder for creating engaging user experiences. ServiceNow Development: Expert-level proficiency in ServiceNow scripting including Server-side (Business Rules, Script Includes, GlideRecord, Scripted REST APIs) and Client-side (Client Scripts, UI Policies, UI Actions). Integrations: Solid experience designing and implementing integrations using ServiceNow Integration Hub, REST APIs, SOAP, and other integration patterns. Platform Knowledge: In-depth understanding of the ServiceNow data model, security framework (ACLs, roles), and platform capabilities. Problem-Solving: Exceptional analytical and problem-solving skills with the ability to troubleshoot complex technical issues. Communication: Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders. Location: Ability to work from our Gurugram office. Nice-to-have skills Preferred Skills (Good to Have): Experience with Process Automation Designer for orchestrating multi-departmental workflows. Familiarity with the ServiceNow Now Experience UI Framework and component development. Experience with other core ServiceNow modules (e.g., ITSM, CSM, HRSD, ITOM, GRC) and how they integrate with custom applications. Knowledge of Agile/Scrum methodologies and experience working in an Agile development environment. Understanding of ServiceNow DevOps and CI/CD practices . Additional ServiceNow certifications (e.g., Certified Implementation Specialist in relevant modules, or Certified Technical Architect - CTA). Experience with cloud platforms (AWS, Azure, GCP) from an integration or hosting perspective. Prior experience in a technical leadership or mentorship role, guiding junior developers. Certifications: ServiceNow Certified System Administrator (CSA). ServiceNow Certified Application Developer (CAD).

NTT DATA is looking for a ServiceNow Technical Architect with at least 8 years of experience in ServiceNow development and solutioning. In this role, you will be responsible for designing and implementing complex ServiceNow solutions focusing on scalability, best practices, and architecture. Your duties will include leading technical design discussions, guiding junior developers, and ensuring adherence to ServiceNow development standards. Key Responsibilities: - Architect, develop, and implement end-to-end ServiceNow solutions across ITSM, ITOM, ITAM. - Lead complex scripting, automation, and custom application development. - Define and enforce coding standards, security best practices, and governance frameworks. - Implement advanced scripting using Glide APIs, JavaScript, AngularJS, and Jelly scripting. - Design and optimize Flow Designer, Orchestration, and business process automation. - Ensure optimal instance performance, security, and compliance. - Lead integrations using IntegrationHub, REST/SOAP APIs, Service Graph Connector. - Design enterprise-wide ServiceNow architecture, including data flows and integrations. - Provide technical leadership, mentoring junior developers, and conducting code reviews. - Define best practices for CI/CD pipelines, automated testing, and instance maintenance. Required Skills & Qualifications: - 8+ years of hands-on ServiceNow experience, with expertise in ITSM, ITOM, ITAM. - Strong understanding of ServiceNow architecture, scalability, and security best practices. - Deep expertise in JavaScript, Glide APIs, Flow Designer, and Orchestration. - Experience in ServiceNow integrations, including API security, OAuth, and third-party connectors. - Experience with ServiceNow performance tuning, upgrade strategies, and DevOps pipelines. - Strong leadership, mentoring, and stakeholder communication skills. Preferred Qualifications: - ServiceNow CIS (Certified Implementation Specialist) in ITSM, ITOM, ITAM. - ServiceNow CAD (Certified Application Developer) certification is a plus. - Experience in ServiceNow CMDB health, data governance, and Service Mapping. If you are an innovative and passionate individual with the desire to grow in a forward-thinking organization, apply now to be a part of NTT DATA's team in Bangalore, Karnataka, India.,

As a Specialist Design Engineer focused on ServiceNow, you will play a crucial role in contributing to BT Group's digital transformation by rapidly bringing innovative ideas to market. Your primary responsibility will be to drive service innovation and deliver products and services that meet the needs of customers in a fast-paced and scalable manner. You will be responsible for owning and delivering strategic investment choices that support Service management's transformation. This includes assessing requirements within BT Business, identifying optimal design patterns for scalable system components, and making informed decisions based on thorough analysis of different scenarios. Your focus on risk management, business case development, and benefit realization will be essential in unblocking obstacles and ensuring timely project delivery. Collaboration and relationship-building will be key aspects of your role, as you will need to develop strong connections with internal and external customers and suppliers to facilitate program deliverables. Additionally, you will lead the platform design team, overseeing the work of other designers and ensuring governance across various deliveries within BT Business. To excel in this role, you should possess expertise in technologies such as ServiceNow CMDB data model, GEN AI, Agentic AI, ITOM, Service Bridge, CSM, ITSM, Risk Management, and TMF compliant ServiceNow integration framework. Your ability to develop solutions aligned with enterprise architecture, solve complex problems, and drive continuous improvement through agile practices will be critical. Furthermore, your communication skills, project management abilities, and commercial acumen will be essential in executing priorities that add value to customers and the business. By embodying BT Group's leadership standards, you will contribute to the company's growth mindset and future readiness, building diverse teams that drive innovation and excellence. BT Group, as a pioneer in the telecom sector, is undergoing a significant transformation to enhance connectivity and revolutionize customer experiences. By joining the organization, you will be part of a dynamic team that is shaping the future of telecommunications in the UK. If you are passionate about driving change, embracing diversity, and contributing to a forward-thinking company, this role presents an exciting opportunity to make a meaningful impact. Please note that BT Group is committed to creating an inclusive workplace where individuals from diverse backgrounds and experiences are encouraged to apply. If you believe you have the skills and drive to excel in this role, we welcome your application, even if you do not meet every single requirement outlined in the job description.,

As a Senior Associate at PwC, you will be part of a team of problem solvers, assisting in solving complex business issues from strategy to execution through the utilization of Data, Analytics & Insights skills. Your responsibilities at this level include: - Using feedback and reflection to enhance self-awareness, capitalize on personal strengths, and address areas for development. - Demonstrating critical thinking and the capability to bring structure to unstructured problems. - Reviewing ticket quality and deliverables, providing status reports for projects. - Ensuring adherence to SLAs, with experience in incident management, change management, and problem management. - Reviewing your work and that of others for quality, accuracy, and relevance. - Knowing when and how to utilize available tools for various situations and being able to explain the rationale behind those choices. - Seeking and embracing opportunities that expose you to different situations, environments, and perspectives. - Being flexible to engage in stretch opportunities and assignments. - Communicating straightforwardly and structuredly to influence and connect with others effectively. - Reading situations adeptly and adjusting behavior to cultivate quality relationships. - Upholding the firm's code of ethics and business conduct. - Collaborating in a team environment involving client interactions, workstream management, and cross-team collaboration. - Being a good team player, taking on cross-competency work and contributing to COE activities. - Managing escalations and risks effectively. In this role, the primary skill required is expertise in ServiceNow ITSM, HRSD, ITOM, ITBM, CMDB, ATF, and Javascript. Secondary skills include proficiency in Reporting, Selenium, Java, Cucumber, Azure DevOps, and Git. As a Data Analyst, you are expected to have: - Minimum 5 years of hands-on experience with ServiceNow applications like GRC/IRM, ITSM, ITBM. - Minimum 5 years of practical experience with ITIL and ITSM modules. - Ability to comprehend complex business and functional requirements. - Superior analytical skills to analyze user, functional, and technical requirements. - Proficiency in deriving test scenarios from business requirements and writing detailed test cases based on user scenarios. - Understanding of analyzing test execution results and creating appropriate test metrics. - Familiarity with the defect management process and ServiceNow Test Management. - Knowledge of automation testing concepts and hands-on experience with ServiceNow ATF. - Capability to enhance automation scripts for building a regression suite. - Understanding of software testing techniques and strategies, including Mobile Testing. - Knowledge of various Test Management and Defect Management tools. - Excellent analytical skills and problem-solving abilities. Certifications in ServiceNow (CSA, ITIL, ATF) and ISTQB Certification are considered nice-to-have qualifications. Soft skills required include exceptional written and verbal communication skills, strong problem-solving abilities, autonomy and effective collaboration within diverse teams, proactive mindset focused on continuous improvement in quality assurance processes, and adaptability to manage multiple priorities in dynamic, fast-paced environments.,

Job Summary: We are looking for a highly skilled and experienced ServiceNow Developer with over 7 years of hands-on expertise in developing and customizing solutions on the ServiceNow platform, with a strong focus on IT Service Management (ITSM) and IT Operations Management (ITOM) modules. The ideal candidate will work closely with architects, product owners, and cross-functional teams to deliver high-quality ServiceNow solutions aligned with business needs. Key Responsibilities: Design, develop, and customize ServiceNow applications and modules, with a primary focus on ITSM (Incident, Change, Problem, Request, Knowledge) and ITOM (Discovery, CMDB, Event Management, Orchestration). Create and configure Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and Workflows. Implement and manage ServiceNow Discovery, MID Servers, and CMDB health. Develop integrations between ServiceNow and external systems using REST/SOAP APIs, IntegrationHub, and custom integrations. Participate in gathering requirements, translating them into functional/technical specifications, and delivering robust solutions. Optimize performance and scalability of ServiceNow instances. Participate in testing, QA, and production deployment activities. Create and maintain technical documentation for implementations and customizations. Collaborate with platform architects and business stakeholders to ensure alignment with the overall ServiceNow roadmap. Required Skills & Experience: 7+ years of hands-on experience in ServiceNow development and administration. Strong experience in core ITSM modules and ITOM components like Discovery, CMDB, Event Management, Orchestration, and Service Mapping. Proficient in JavaScript, Glide API, and Flow Designer. Deep understanding of CMDB structure, data models, and dependency mapping. Experience working with MID Servers, credentials management, and probes/sensors. Expertise in building custom applications and configuring portal widgets (Service Portal). Solid knowledge of Access Control Rules (ACLs), UI Policies, and Data Policies. Experience with version upgrades, clone management, and patching activities. Familiarity with Agile/Scrum development practices. Preferred Qualifications: ServiceNow Certified System Administrator (CSA) Mandatory Certified Implementation Specialist (CIS) in ITSM or ITOM Preferred Exposure to DevOps, App Engine, or SecOps is a plus Experience working in large enterprise environments is desirable Soft Skills: Strong analytical and problem-solving skills Excellent communication and interpersonal abilities Ability to work both independently and as part of a team Self-motivated with a passion for learning and growing in the ServiceNow ecosystem Do: Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: ServiceNow - IT Service Management. Experience: 5-8 Years.

ServiceNow Administrator ((Digital Workplace)2 Platform Administration & Configuration Administer and configure the ServiceNow platform, covering modules like ITSM, ITOM, ITAM, HRSD. This includes developing Business Rules, Client Scripts, Workflows, Service Portal, ESC, Workspaces, NowAssist, and managing user access (ACLs, roles). Perform regular system maintenance, health checks, and performance tuning. Support & Troubleshooting Provide expert ServiceNow support, diagnosing and resolving technical issues, and performing root cause analysis. Collaborate with users and IT teams to troubleshoot integration challenges and guide users on platform functionalities. Upgrades & Enhancements Plan and execute ServiceNow upgrades, patches, and hotfixes, including testing new functionalities. Gather requirements and develop custom applications and modules as needed. Data Management & Reporting Ensure data integrity, manage imports/exports, and create reports, dashboards, and performance analytics to monitor platform usage and identify improvements.

Key Responsibilities: 1. ServiceNow IVA (Chat Bot) Implementation: o Design, develop, and deploy ServiceNow Intelligent Virtual Agents (IVA) to enhance user interaction and support. o Customize and configure IVA to meet specific business requirements. o Monitor and optimize IVA performance to ensure high levels of user satisfaction. 2. Self Help Cases Deployment: o Develop and implement self-help cases within the ServiceNow platform. o Ensure that self-help cases are user-friendly and provide effective solutions to common issues. o Continuously update and improve self-help cases based on user feedback and evolving business needs. 3. Service Request Automation: o Automate service request processes using ServiceNow to improve efficiency and reduce manual intervention. o Collaborate with stakeholders to identify automation opportunities and implement solutions. o Maintain and troubleshoot automated workflows to ensure seamless operation. 4. Generative AI Integration (Good to Have): o Explore and integrate Generative AI capabilities within the ServiceNow platform to enhance IVA and other functionalities. o Stay updated with the latest advancements in AI and recommend innovative solutions to improve service delivery. Preferred Skills: Certification in ServiceNow Administration or Development. Experience with scripting languages such as JavaScript. Familiarity with ITIL processes and best practices. Ability to work independently and as part of a team. Proven experience with ServiceNow, specifically in IVA (Chat Bot) development and deployment. Strong understanding of ServiceNow Self Help Cases and Service Request Automation. Experience with Generative AI technologies related to ServiceNow is a plus. Excellent problem-solving skills and attention to detail. Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally

Solution design and architecture in the fields of Digital IT Service Management, Service Assurance, and AIOps, including infrastructure and application monitoring, event management, analytics, machine learning, automation, orchestration, and server and network automation tools across Data Centre, Cloud, Network, and EUC domains. The portfolio encompasses BSM tools solutions and pre-sales activities necessary to build IT services for end customers. This includes solution architecting, consulting, tools portfolio optimization, process gap analysis, solution defense, OEM alliances, delivery interface, and service level management. The role involves ensuring proactive engagement with customers to understand their tools estate and proposing next-generation solution areas that deliver business value. Responsibilities also include completing the technical response of proposals, including compliance with requirements, and incorporating Wipro's proprietary solutions and IPs, such as HOLMES. The individual will be responsible for reviewing, enhancing, and improving tools-specific solutions, value propositions, and pricing based on experience and expertise in BSM solutions at large strategic outsourcing engagements for Wipro. Additionally, this role involves managing interactions with partners such as Splunk, AppDynamics, Dynatrace, Moogsoft, HP, Microfocus, BMC, Microsoft, and ServiceNow Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market references and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Qualifications: 10+ Years of experience in IT industry in infrastructure support and management area Experience in Enterprise tools solutioning covering ITSM, ITOM, ITAM tools. Demonstrated ability to communicate both laterally and up to influence decisions and actions. Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc Applications from people with disabilities are explicitly welcome.

Key Responsibilities: Implement platform applications and features that transform and optimize the waysupport teamsoperatein their day-to-day lives. Develop and implement new ServiceNow Integrations with 3rdparty appsfor data sync and automation. Develop flows and scripts to personalize existing ServiceNow applicationsto improvebusinessprocesses and remove manual intervention from support teams. Constantly think about innovating and improving teams way of working, setting up best practices, bringing up innovative and out of the box solutions. Take complete ownership of the projects assigned until delivery and provide support, if needed, post deployment. Solving complex problems in a highly dynamic and agile environment. Having a strong focus on code quality, reusability and scalability of the implemented solution. Lead and participate in design/architectural, technical reviews and UAT demos for the various projects undertaken. Create design/technical documentations for new components/integrations built. Skills Required: Good verbal and written communication . Min 2 years of experience into People Management . Good understanding of ServiceNow Development Platform including (but not limited to) ITSM, ITOM, ITAM, Employee Lifecycle/HR . Understanding on ServiceNow Client-side and Server-side scripting, REST APIs, Flow Designers, MID Servers , Service Portal Good understanding of programming languages HTML, JavaScript, SQL , Angular JS , Python or expertise in any other programming language SQL Server or other database technology experience Convincing problem solving and analytical skills with the ability to handle and address complexity under pressure Detailed oriented nature to seek and understand all the details of the problem before beginning to solve it. Ability to drive your projects from inception to completion and overcome challenges along the way.

> Role Summary: This role is responsible for building and executing automated tests using ServiceNow Automated Test Framework (ATF). The tester ensures application stability, regression testing for ServiceNow upgrades and customizations. Required Certifications: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) Optional ATF Micro-Certification (Automated Test Framework) Key Responsibilities: 1. Configure and customize GRC or TPRM module components and workflows. 2. Design and implement automated tests using ATF. 3. Develop reusable ATF templates for core modules. 4. Validate form configurations, catalog items, and workflows. 5. Integrate ATF tests in CI/CD pipelines. 6. Maintain test suites for regression and upgrade testing. 7. Document test plans, scenarios, and results. 8. Coordinate with developers for defect resolution. 9. Support testing for major upgrades and patch releases. 10. Collaborate with QA and Dev teams in Agile sprints. 11. Monitor test execution logs and performance metrics. Mandatory Skills: ServiceNow SecOps. Experience: 3-5 Years. >

Looking for 6+ Years of exp in Service Now The role would be for configuring and setting up Service-now ITSM application and maintain and support the implementation. This person will work very closely with ITSM Process Architect, customer personnel, Business Analyst(s), IT Architect, IT support teams and other technical teams to ensure that business needs around implementation of ITSM processes and ServiceNow in a controlled and predictive manner. The general scope of the work for this position is as follows: Understands technical and functional design requirements for ServiceNow Understands the workflow engines Creates workflow and web prototypes for client engagements Designs, codes, and tests technical solutions for ServiceNow implementations Uses Mid server, webservices, email and other relevant technology to integrate tools with ServiceNow. Administer and troubleshoot the deployed instance of ServiceNow. Qualifications 1. Education in IT is preferred 2. The candidate should be trained in ITILv4 foundation certified 3. Service-now trained with prior experience in implementation/support of ServiceNow. 4. Should have 5+ years of experience managing ServiceNow 5. Experience with JavaScript, XML and XSL stylesheets 6. Should have prior experience in integrating tools in ServiceNow or other similar tools using MidServer, webservices, emails. 7. Will to work in a collaborative manner with clients and team, abiding to critical timelines and deliverables 3.Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc Applications from people with disabilities are explicitly welcome.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there’s a good chance you will love being a part of our Software Engineering – Development team at Kyndryl, where you will be able to see the immediate value of your work. As a Software Engineering - Developer at Kyndryl, you will be at the forefront of designing, developing, and implementing cutting-edge software solutions. Your work will play a critical role in our business offering, your code will deliver value to our customers faster than ever before, and your attention to detail and commitment to quality will be critical in ensuring the success of our products. Roles and responsibilities Discovery and Service Mapping - Implement and maintain ServiceNow Discovery across on-prem, hybrid, and cloud environments (AWS, Azure, GCP). Configure/Customize credentials, MID Servers, and probes/sensors to enable complete and accurate infrastructure discovery. Implement best practices for Discovery schedules, data reconciliation, and CMDB data hygiene. Design, develop, and maintain Service Mapping patterns for custom and out-of-the-box applications.. Event Management - Implement and configure ServiceNow Event Management (ITOM) capabilities, including Event Rules, Alert Management, and Correlation Rules. Integrate monitoring tools (e.g., Solar-winds, SCOM, Dynatrace, Zabbix, Nagios, App Dynamics, Splunk, etc.) with ServiceNow using MID Servers or APIs. Collaborate with CMDB, Discovery, and Service Mapping teams to ensure data integrity and effective alert-to-CI mapping. Integration - Build and optimize integrations with external systems using REST, SOAP, and APIs for tools like Active Directory (AD), MID Servers, and cloud environments and Develop custom discovery patterns, workflows, and solutions tailored to specific business needs. ServiceNow ITOM - CMDB, Event management to allow ServiceNow to receive, correlate, and manage alerts or events from monitoring tools like Grafana, Solve, Control M, OEM. Your Future at Kyndryl The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and border less – naturally inclusive in how you work with others. Required Technical and Professional Experience Graduation/Post-Graduation in Computer Science, Engineering, or a related field is necessary. With 6 to 8 years of experience in ServiceNow development with specific focus on Discovery, Service mapping and event management, Experience with Configuring Discovery Module for On Prem, Cloud (AWS, GCP). Experience with configuring various authentication mechanism, customizing the OOTB discovery pattern based on the need and good understanding on the OOTB Patterns. Able to analyze discovery related issues ( Including MID Server related issues). Good with Shell Scripting and Unix/Linux commands) Experience with Integrating External Sources (Dynatrace, Solar winds) with Event Management, Configuring Event Rules, Alert Rules, Flow Designer, Incident Management. Good understanding on Event Correlation and Alert Grouping. Experience with Configuring Service Maps based on Top-down approach, Dynamic CI Approach. Good knowledge on Service Operating Workspace and Service Dashboard. Configuration of Impact Rules in Service Maps. Good understanding of MID Server architecture and able to troubleshoot Discovery related issues. Preferred Technical and Professional Experience: Certification CIS – Discovery, CIS – Event Management or CIS – Service Mapping , CIS – AiOps Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Programming experience with COBOL LE, DB2, JCL, CICS, VSAM, and Online/Batch programming.Programming experience with MQ using CICS/Cobol and Batch/Cobol.Strong background on IBM MQ / IBM WBEExperience with DB2 Stored Procedure a PlusStrong skills in using File Manager and IBM Debug Tool. Knowledge to use change management tool like ENDEVOR is desirable.Knowledge to use CICS analysis and performance tool like TMON is desirable.Knowledge to use DB2 performance tool like BMC MAINVIEW is desirable.Soft skills required are: excellent oral and written communication skills.Experience in the financial sector is desirable but not essential. Mandatory Skills: Application Modernization - Mainframe. Experience: 5-8 Years.

Programming experience with COBOL LE, DB2, JCL, CICS, VSAM, and Online/Batch programming.Programming experience with MQ using CICS/Cobol and Batch/Cobol.Strong background on IBM MQ / IBM WBEExperience with DB2 Stored Procedure a PlusStrong skills in using File Manager and IBM Debug Tool. Knowledge to use change management tool like ENDEVOR is desirable.Knowledge to use CICS analysis and performance tool like TMON is desirable.Knowledge to use DB2 performance tool like BMC MAINVIEW is desirable.Soft skills required are: excellent oral and written communication skills.Experience in the financial sector is desirable but not essential. Mandatory Skills: Application Modernization - Mainframe. Experience: 5-8 Years.

1) System Administrator certification Nice to Have , CAD certification 2) Hands-On experience on out of the box applications like ITSM, CSM and custom application development 3) Service portal development experience will be an advantage 4) Good exposer on ServiceNow platform, having good knowledge on ServiceNow components like client scripts, business rules, ACL, Script includes, UI pages, Ui actions, work flows, flow designer.. 5) Good experience on ServiceNow integration is mandatory. 6) Overall 5+ years of experience

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will play a crucial role in the development and enhancement of software solutions. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Collaborate with cross-functional teams to define, design, and ship new features.- Develop high-quality software design and architecture.- Identify, prioritize, and execute tasks in the software development life cycle.- Conduct software analysis, programming, testing, and debugging.- Create technical documentation for reference and reporting. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Operations Management.- Strong understanding of IT operations management processes.- Experience in designing and implementing ITOM solutions.- Knowledge of ServiceNow platform capabilities and best practices.- Hands-on experience in configuring ServiceNow ITOM modules. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Operations Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : ServiceNow Good to have skills : ServiceNow IT Service ManagementMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time educationJob Summary :The Senior Manager - ServiceNow Developer will be responsible for leading the development, implementation, and management of ServiceNow solutions. This position involves overseeing complex projects, driving strategic initiatives, and managing a team of developers to ensure high-quality solutions that align with business goals. Roles & Responsibilities:Leadership and Strategy:oLead the development and implementation of ServiceNow solutions aligned with organizational objectives.oCollaborate with stakeholders to gather and prioritize business requirements, converting them into actionable ServiceNow solutions.oCreate and drive the roadmap for ServiceNow capabilities, focusing on continuous improvement and innovation.Development and Customization:oDesign, develop, and implement ServiceNow applications, modules, and workflows.oCustomize ServiceNow to meet business requirements using scripting, configuration, and integrations.oEnsure scalability, reliability, and security of the ServiceNow solutions.Team Management:oLead and mentor a team of ServiceNow developers, promoting a collaborative and innovative work environment.oOversee project timelines, resource allocation, and deliverables for successful project execution.oProvide technical guidance and best practices to the team.Process Optimization:oIdentify and implement process improvements and automation using ServiceNow features.oIntegrate ServiceNow with other enterprise systems to streamline workflows.oMaintain thorough documentation of configurations, customizations, and workflows.Governance and Compliance:oEnsure compliance with organizational policies and industry standards.oImplement governance practices for ServiceNow development and use. Professional & Technical Skills: Bachelors degree in computer science, IT, or related field; advanced degree preferred.9+ years of experience in ServiceNow development and administration, including at least 3+ years in a leadership role.Expertise in ServiceNow modules like ITSM, ITOM, HRSD, or SecOps.Proficiency in JavaScript, Glide API, AngularJS, and other scripting languages used in ServiceNow.Experience with ServiceNow integrations using REST/SOAP APIs, MID servers, and third-party tools.ServiceNow certifications (Certified System Administrator, Certified Application Developer) are highly desirable.Strong knowledge of ITIL/ITSM frameworks and Agile methodologies. Additional Information:15 years of full-time education required.Strong leadership, problem-solving, and communication skills.Ability to manage multiple projects and priorities in a fast-paced environment. Qualification 15 years full time education

As an Associate at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

As a ServiceNow Architect within our IT/Enterprise Applications department based in Hyderabad, India, you will play a crucial role in designing, developing, and leading scalable and secure ServiceNow solutions that are aligned with our business goals. Your responsibilities will encompass application development, system integration, automation, and mentoring development teams while ensuring the platform's performance, reliability, and compliance. You will be tasked with designing scalable and high-performance ServiceNow solutions that are tailored to our business needs. This includes developing and customizing applications, workflows, modules, and user interfaces on the ServiceNow platform. Additionally, you will analyze existing business processes to implement automation that enhances efficiency and reduces manual efforts. Managing integrations with both cloud-based and on-premise legacy systems using SOAP/REST protocols will be a key aspect of your role. Ensuring high-quality solution delivery through rigorous testing, performance tuning, and collaboration with stakeholders across the business will also be vital. To excel in this role, you should have a Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field. You should possess at least 5 years of hands-on experience in ServiceNow development and hold certifications such as ServiceNow Certified Application Developer (CAD) and ServiceNow Certified Implementation Specialist (CIS). A strong command of JavaScript, HTML, and CSS, along with experience in web services such as SOAP and REST, is essential. Familiarity with Agile/Scrum development methodologies, problem-solving skills, effective leadership abilities, and excellent communication and interpersonal capabilities are also required. Your adaptability to fast-paced, evolving environments and your stakeholder engagement skills will be critical in this role. Experience with ITSM, ITOM, HRSD, or other ServiceNow modules, exposure to ServiceNow Governance, Risk, and Compliance (GRC) or Security Operations, and familiarity with integration tools like MuleSoft and Dell Boomi will be advantageous in fulfilling your responsibilities effectively.,

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. As a Service Now Manager at EY, your role will involve leading a group in the Service Now Practice, providing directions and strategies to grow the firm's Service Now footprint, managing large and complex Service Now implementations, product development, and sales enablement. This is a global role that requires experience in working with large global teams spread across multiple geographies. Your responsibilities will include leading sales and pre-sales work in Service Now, responding to client proposals, participating in orals, and helping grow the Service Now business. You should have in-depth knowledge and understanding of the Service Now Partner ecosystem, licensing model, and platform management models. Additionally, you will be responsible for designing and developing large solutions combining the Service Now platform, automation, and workflow capabilities for EY customers. In this role, you will lead an offshore team in all Service Now modules like ITSM, ITOM, ITBM, HRSD, and Sec Ops, covering blueprint, design, configuration, build, and roll-out phases. You will need to have knowledge and experience of both the functional and technical aspects for successful implementation, working closely with various stakeholders such as business, process leads, and the offshore team. To be successful in this role, you should have 10 to 15 years of relevant experience, preferably from a top-tier Global System Integrator. Additionally, you should hold at least two Service Now Implementation Certifications, ITIL Intermediate, COBIT, and/or TOGAF certifications, Agile and Scrum Master certifications, as well as a PMP certification. Your role will also involve contributing to people-related initiatives, including recruiting, retaining, and training staff, as well as maintaining an educational program to continually develop the personal skills of all staff. You will be expected to perform an appropriate role in business development, such as pre-sales, internal engagement, and knowledge management. Join EY in building a better working world, where diverse teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across various areas including assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.,

As a ServiceNow Architect at Mizuho Global Services Pvt Ltd (MGS), a subsidiary of Mizuho Bank, Ltd, you will play a crucial role in leading the design, development, and governance of the ServiceNow platform across enterprise initiatives. MGS was established in 2020 as part of Mizuho's strategy to create a global processing center for handling banking and IT operations remotely for Mizuho Banks domestic and overseas offices and group companies worldwide. At Mizuho, we prioritize a culture that upholds ethical values and embraces diversity in all forms within our talented pool. The development direction of MGS is guided by three key pillars - Mutual Respect, Discipline, and Transparency, which form the basis of all processes and operations within MGS. In this role, you will have the opportunity for immense exposure and learning, excellent career growth, and the chance to work alongside highly passionate leaders and mentors. You will also have the ability to build things from scratch and be part of a supportive and progressive work environment. Key Responsibilities: **Platform Architecture & Governance**: - Define and maintain the ServiceNow architecture in alignment with enterprise IT strategy and best practices. - Design scalable, high-performing solutions across various ServiceNow modules. - Establish platform design standards, development guidelines, and governance controls. **Solution Design & Delivery**: - Translate business requirements into functional and technical architecture using ServiceNow capabilities. - Lead end-to-end implementation of workflows, integrations, and automation. - Guide module implementations, customizations, and enhancements. **Stakeholder Management**: - Collaborate with cross-functional teams to assess current usage, identify gaps, and design improvements. - Present architecture decisions and roadmaps to executives and stakeholders. - Serve as a subject matter expert on the ServiceNow platform. **Performance, Security & Compliance**: - Ensure platform health, performance tuning, security design, and compliance with standards. - Conduct platform audits and participate in risk assessments and disaster recovery planning. **Mentorship & Leadership**: - Provide technical leadership and mentorship to the ServiceNow team. - Contribute to hiring, onboarding, and training activities. Required Skills & Experience: - 10-14 years of IT experience, with a minimum of 6 years in ServiceNow architecture and platform ownership. - Deep expertise in core ServiceNow modules and integrations. - Strong knowledge of data modeling, APIs, business rules, and performance analytics. - Experience with Agile/Scrum methodology and excellent communication skills. - ServiceNow certifications are required. Preferred Qualifications: - Experience in a global enterprise environment and familiarity with IT service frameworks. - Hands-on experience with DevOps, CI/CD pipelines, and scripting languages. - Strategic thinking, problem-solving skills, and strong leadership abilities. Location: 16th Floor, Tower-B Brigade, World Trade Centre, 142, Rajiv Gandhi Salai, OMR, Perungudi, Chennai, Tamil Nadu 600096. For more information about Mizuho Global Services, visit: [Mizuho Global Services](https://www.mizuhogroup.com/asia-pacific/mizuho-global-services),

The ServiceNow Engineer/Consultant role based in Gurgaon, India is a senior position with diverse responsibilities within the ServiceNow organization. As a key point of escalation on site, you will be tasked with owning specific modules within the ServiceNow platform and serving as a Subject Matter Expert for various tools such as ITSM, Discovery, Event Management, SPM, IntegrationHub, Midservers, and other coding languages and security protocols. Your primary duties will include building platform capabilities using Flow Designer, custom code, and integrating with external systems. You will be required to actively work on platform tickets and incidents as they arise, ensuring the stability and security of the Instance. Additionally, part of your role will involve brainstorming and implementing new capabilities while providing training to existing staff for continuous learning and development. To excel in this position, you should possess a solid understanding of ServiceNow functionalities related to ITSM, ITOM, SPM, ServiceWatch, Midserver, and security architecture for SaaS platforms. Your expertise should extend to configuring base capabilities and demonstrating platform integration models effectively. Furthermore, you should have strong collaboration skills to work effectively within the team and manage multiple workstreams efficiently. Clear communication of expectations and project status is essential, along with the ability to mentor junior team members globally. Your success in this role will also be measured by your capability to deliver comprehensive documentation and training materials on various aspects of ServiceNow capabilities, ensuring knowledge transfer and skill enhancement across the team.,

You will be joining our team as a QA Automation Manual (Individual contributor) with 5-10 years of experience. This position is based in Hyderabad, and you will be working onsite. Your annual budget will be in the range of 18-20 LPA. As a QA Automation Manual, you must possess expertise in Application Testing, both Manual and Automation. It is essential to have hands-on experience in API Validation, particularly in Saas cloud expertise, virtualization, or storage domain. Additionally, familiarity with Itom (IT Operations Management) experience is required. The key skills required for this role include manual testing, automation, API, cloud, Itom experience, storage domain knowledge, application testing (manual + automation), Saas, API validation, virtualization, and Saas cloud expertise. Your responsibilities will revolve around ensuring the quality and functionality of our applications through rigorous testing methodologies and automation tools. Join us in this challenging yet rewarding opportunity where you can leverage your skills and experience to contribute to our team's success.,

As a ServiceNow Developer, you will be responsible for developing and implementing configurations and customizations in the ServiceNow platform. You will work on various modules including ITSM, CMDB, ITOM, HRSD, or others based on project requirements. Your key tasks will involve designing and managing workflows, business rules, UI actions, and client/server scripts to meet business needs effectively. Collaboration with business analysts and stakeholders is crucial to comprehend requirements and offer appropriate technical solutions. Regular platform maintenance, upgrades, and performance tuning will be part of your routine tasks to ensure the platform's optimal functioning. Adhering to best practices in development and platform governance is essential to maintain the quality and efficiency of the solutions provided. Additionally, you will be responsible for maintaining clear documentation for processes and codebase to facilitate seamless understanding and future enhancements. Your role as a ServiceNow Developer is pivotal in driving successful outcomes by leveraging your technical expertise and problem-solving skills in alignment with business objectives.,