568 Itom Jobs - Page 5

Responsibilities - Must have 4+ Years relevant experience in ITOM Administration 1.Lead end-to-end ServiceNow ITOM implementations, including CMDB design, Discovery configuration, and Service Mapping. Hands-on experience with ServiceNow ITOM suite 2.Strong knowledge of MID Server deployment, configuration, and troubleshooting. 3.Expertise in CI identification, classification, and relationship mapping. 4.Experience with scripting and automation within ServiceNow for CMDB data management. 5.Solid understanding of network, server (Windows/Linux), storage,NW and virtualization technologies relevant to discovery processes. 6.Troubleshoot and resolve discovery and service map issues in collaboration with vendors and technical SMEs. 7.Monitor CMDB health, deduplicate CI data, and implement data transformation scripts to maintain data accuracy and integrity. 8.Develop and maintain service maps for infrastructure applications by capturing application blueprints and app-to-app dependencies. 9.Produce and maintain comprehensive technical and process documentation, conduct training sessions for business and technical stakeholders. 10.Drive continuous improvement initiatives to optimize ITOM processes and ensure CMDB data standards KPI > 99%. Note*** Relevant 4 Years in ITOM Administration is a must***

We are seeking an experienced ServiceNow Developer with a minimum of 5 years of experience in designing, developing, and maintaining ServiceNow solutions. The candidate should have expertise in ITSM, ITOM, and HRSD modules, along with hands-on experience in scripting (JavaScript/GlideScript), developing workflows, integrations, and customizing ServiceNow applications to meet business requirements. The ideal candidate should demonstrate proficiency in implementing ServiceNow best practices, adhering to ITIL standards, and collaborating with cross-functional teams to enhance platform performance and user experience. The candidate will also be responsible for automating business processes, troubleshooting issues, and managing platform upgrades. Locations : Mumbai, Delhi NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote

Job Title: ServiceNow ITAM (HAM/SAM) Implementation Specialist Job Summary: We are seeking a skilled ServiceNow HAM/SAM Implementation Specialist to manage and optimize our IT asset lifecycle using the ServiceNow platform. The ideal candidate will have experience implementing and maintaining ServiceNow Hardware Asset Management and Software Asset Management modules, ensuring compliance, cost optimization, and efficient asset tracking. Key Responsibilities: Hardware Asset Management (HAM): • Implement and maintain the ServiceNow HAM module. • Manage asset lifecycle from procurement to disposal, ensuring accurate tracking of hardware assets. • Establish workflows for asset requests, approvals, deployments, and returns. • Maintain an accurate Configuration Management Database (CMDB) for hardware assets. • Develop asset audit processes to ensure data accuracy and compliance. Software Asset Management (SAM): • Configure and maintain the ServiceNow SAM module. • Track and manage software licenses, subscriptions, and usage across the organization. • Ensure compliance with software licensing agreements and avoid audit risks. • Optimize software spending by identifying unused licenses and ensuring efficient allocation. • Generate compliance and usage reports for stakeholders and audits. General Responsibilities: • Competent in creating and managing ITAM/ITOM dashboards, KPIs, and reporting. • Contribute and advocate Process design for Global Asset Management aligned with industry framework and best practices. • Collaborate with cross-functional teams to gather requirements and implement asset management process & solutions. • Monitor and resolve integration issues with other IT systems. • Design and maintain dashboards and reports for hardware and software assets. • Provide training and support to end-users on HAM/SAM processes and tools. • Stay updated on ServiceNow features and best practices for HAM and SAM. Qualifications: Education: • Bachelors degree in Computer Science, Information Technology, or related field (or equivalent work experience). Experience: • 5-7 years of experience in IT Asset Management. • Hands-on experience with ServiceNow HAM and SAM processes & modules • Knowledge of ITIL processes, especially asset and configuration management. • Experience with CMDB configuration and management. Skills and Competencies: • Create and manage custom scripts, workflows, and integrations using JavaScript and other relevant languages. • Implement and configure SAM and HAM modules to meet organizational needs. • Integrate ServiceNow with external systems via REST, SOAP, JDBC, and other technologies • Strong understanding of software licensing models (e.g., perpetual, subscription, SaaS). • Proficiency in ServiceNow administration, including workflow configuration and customizations. • Analytical mindset with strong problem-solving skills. • Excellent communication and stakeholder management abilities. • Ability to prioritize tasks and manage time effectively. Certifications (Preferred): • ServiceNow Certified Implementation Specialist – HAM or SAM. • ITIL Foundation Certification. • Certified Asset Management Professional (CAMP) or similar.

We are seeking a highly skilled and experienced Senior ServiceNow Developer to join our dynamic team. This role requires a seasoned professional capable of leading the development and implementation of solutions on the ServiceNow platform. The ideal candidate will be a team player, possess a customer-centric attitude, and have a proven track record of completing complex projects on time. Responsibilities Develop and maintain ServiceNow custom applications with a focus on UI/portal development, leveraging ServiceNow’s UI Builder and Seismic framework to enhance the user experience, as well as build reusable components for long-term scalability Design, build, and implement REST API integrations and advanced scripting configurations using ServiceNow’s Flow Designer, ensuring seamless back-end integration and process automation to meet business requirements Collaborate with cross-functional teams to analyze, design, and implement solutions, communicating effectively with team members and stakeholders, and ensuring a smooth development lifecycle Utilize modern UI frameworks and JavaScript expertise (including AngularJS and React) to build responsive, scalable web applications, ensuring high performance and adherence to componentization best-practice standards on the ServiceNow platform Maintain a high standard of code quality through the use of software development tools (e.g., IDEs, debuggers, build tools, and source control) while following the best practices of object-oriented design, data structure optimization, and design pattern implementation Requirements 4+ years of direct experience as a ServiceNow Application Developer Any module – ITSM/ITOM/ITAM/SecOps/CSM/SPM/HRSD/GRC Developing, configuring, and customizing the ServiceNow platform to fit business requirements Working knowledge of the ServiceNow App Engine, ServiceNow Studio, UI Builder, Workspaces, Integration Hub Proficiency with ServiceNow development, such as scripting, workflows, and integrations Experience with JavaScript scripting Writing clean, efficient, and maintainable code requires expertise to achieve Ability to work effectively in a team environment with aggressive deadlines and multiple priorities as well as the ability to work independently with minimal supervision while delivering results Excellent written and verbal communication skills

Job Summary : Seeking an experienced ServiceNow ITOM Developer to design, implement, and optimize IT Operations Management (ITOM) solutions. Key focus areas include Discovery, Service Mapping, Event Management, and Orchestration. Responsibilities: Configure and customize ITOM modules and workflows. Develop integrations using APIs, MID servers, and other tools. Optimize CMDB for accurate asset and service data. Troubleshoot ITOM configurations and ensure system performance. Collaborate with stakeholders to align ITOM solutions with business needs. Qualifications: Bachelor's degree in IT or related field. 3+ years of ServiceNow ITOM experience (Discovery, Service Mapping, Event Management). Proficient in scripting (JavaScript, PowerShell, Python). Strong knowledge of ITIL, APIs (REST/SOAP), and IT infrastructure. Preferred Skills: ServiceNow ITOM certification. Experience with cloud platforms (AWS, Azure, GCP). Familiarity with DevOps tools. Key Skills: ITOM module configuration and CMDB optimization. Integration development and API usage. Troubleshooting and performance tuning.

ServiceNow ITOM Implementation Specialist Job Summary: The candidate should be an engineering graduate/postgraduate from reputed institute and worked in IT software development related streams. This role will be responsible for working with business stakeholders to analyse and review detailed business and technical requirements and develop, implement technical solutions using the Service Now platform - IT Operations Management & IT Asset Management (ITOM/ITAM) related modules such as – CMDB, CSDM, Discovery, Service Map, Event/Alert Management, Software Asset Management, Hardware Asset Management, Integration Hub. The ideal candidate has strong technical, analytical skills, thinks "outside the box", and is naturally curious, highly collaborative, and has a passion for tackling complex problems. Job Description: • Design, Develop, Test, Configure business requirement on ServiceNow platform with a focus on ITOM and ITAM modules, CMDB, CSDM, Discovery, Service Maps , Event/Alert Management Asset Management, Performance Analytics, AIOps, Predictive Intelligence, Integration Hub. Also, added advantage if well versed with design & development of ITSM modules – Incident, Request, Change Management. • Capture requirements from Business stakeholders & SMEs through demonstrations and workshops. • Co-ordinate with internal/external stakeholders for development of user stories, configurations and get it delivered on agreed timeline • Configure modules, develop custom solutions as required through scripting and software development • Prepare HLD/LLD, architecture design, technical documentations as specified and as internally required • Work with platform team to update technology direction and strategy, Manage BAU tasks. • Provide value-based assessments and workshops to help the maximize business results from ServiceNow software Profile Description: • At least 5+ years of experience in IT software, custom app development, with minimum 5 years in ServiceNow implementations, system integrations and development of ITOM, ITAM, modules. • Hands-on developer experience in scripting, unit testing of NOW platform features, System Integrations (REST/SOAP) • Expert knowledge on configuring CMDB, CSDM model, configure Discovery, Service Mappings with Impact, Root Cause Analysis. • Expert knowledge on Event, Alert, Incident Management rules. Event, Alert mapping with monitoring sources, Know-how of Alert Intelligence, Predictive AIOps, Manual, Automated Service Mappings. • Experience in configuring and managing ITAM - Software Asset Management, Hardware Asset Management and asset workflow and lifecycle management. • Develop custom flows and applications using Integration Hub, Flow Designer, ServiceNow App Engine. • Deep understanding of REST, WSDL, JSON and ability to integrate with third-party applications, data sources. • Manages CMDB & Asset foundation data tables, CMDB, Import Sets, and Update Sets. • Expertise in configuring UI Actions/ UI Policy ACL, etc. Hands-on with Angular based Client-side & Server-side scripts, Business Rules, Glide Scripting, JavaScript, AJAX, HTML, CSS, JSON Web technologies. • Experience with Performance Analytics, Predictive Intelligence and designing KPI driven Reporting & Dashboards. • Develop & manage application code, user interfaces, and integration components. • Create and maintain necessary development documentation-project plan, technical design, developer notes, user manual etc. Desired Credentials / Knowledge: [Type here] • CIS-ITOM, CIS-Discovery, CIS-CMDB, CIS-Event / CSA • CIS – HAM, CIS-SAM (Optional) • NOW Platform Development & Implementation • ITIL Certified

Job Summary : We are looking for a skilled and experienced ServiceNow ITOM Application Designer to join our team in Bengaluru. You will play a pivotal role in designing and implementing scalable IT Operations Management applications on the ServiceNow platform. Your expertise will ensure that business needs are accurately translated into technical solutions that optimize IT operations, improve service delivery, and align with organizational goals. Key Responsibilities : - Serve as the Subject Matter Expert (SME) for ServiceNow IT Operations Management (ITOM) modules including Discovery, Event Management, Service Mapping, Orchestration, and Cloud Management. - Engage with stakeholders and cross-functional teams to gather, analyze, and document detailed business requirements. - Design, architect, and implement scalable, secure, and user-friendly ITOM applications and workflows on the ServiceNow platform. - Lead technical design sessions, drive architectural decisions, and ensure alignment with enterprise standards and best practices. - Create detailed technical design documentation, including process flows, data models, and integration blueprints. - Develop and maintain integration strategies using ServiceNow IntegrationHub, REST/SOAP APIs, MID Servers, and other tools. - Collaborate with developers, testers, and administrators to ensure seamless delivery and deployment of ITOM solutions. - Mentor junior team members and conduct knowledge-sharing sessions to build team capabilities. - Troubleshoot complex issues, perform root cause analysis, and implement corrective actions to ensure solution stability and performance. - Participate in testing activities including unit testing, integration testing, and user acceptance testing (UAT). - Continuously evaluate emerging ServiceNow ITOM capabilities and industry best practices to recommend improvements. Professional & Technical Skills : - Extensive hands-on experience with ServiceNow ITOM suite : Discovery, Event Management, Service Mapping, Orchestration, and Cloud Management. - Proven track record in application design and implementation on the ServiceNow platform. - Strong understanding of ITSM and ITOM processes and best practices. - Proficiency in business process modeling and translating business requirements into technical designs. - Experience with ServiceNow integration methods (Integration Hub, REST/SOAP APIs, MID Server configuration). - Ability to design intuitive, user-centric interfaces using Service Portal and UI/UX best practices. - Solid knowledge of scripting languages such as JavaScript used within the ServiceNow platform. - Familiarity with configuration management databases (CMDB) and IT infrastructure concepts. - Strong analytical, problem-solving, and communication skills. - Ability to work independently and within cross-functional teams in a dynamic environment.

Lead the design, development, and implementation of ServiceNow solutions. Strong HRSD SN experience (OOTB and processes) Expertise with ServiceNow Human Resource Service Delivery application in HR Case management, HR lifecycle events (On-boarding, offboarding etc.), Content Management, Employee Centre Pro. Experience with a full HRSD suite implementation Good to have if experienced with OOTB Workday Spoke integration Experience with GRC Module implementation is preferred Extensive experience creating custom Widget using html, CSS, bootstrap, AngularJS etc Understands the security posture of platform and work towards strengthening the compliance level Collaborate with Business Analysts to translate business requirements into technical solutions. Will be involved in developing and maintaining Processes on the ServiceNow platform and will need excellent knowledge of Service Portal setup Will also be responsible to develop, implement and manage ServiceNow solutions on GRC module Should have knowledge of Agile methodologies. Good to have knowledge on Workspaces. Ensure that quality reviews are complete, and coding standards are met contributing to continual improvement initiatives. Provide technical leadership in the integration of ServiceNow with other enterprise systems. Maintain up-to-date knowledge of ServiceNow features, with a focus on GRC and HRSD capabilities Design and implement ITSM Modules in ServiceNow, including but not limited to Incident Management, Problem Management, Request Management, Change Management, Configuration Management, Service Portal. Experience in Service Now SOAP and REST Integration Ability to recognize potential and actual issues and identify opportunities for improvement in the implementation. Ability to find defects and effectively report them. REQUIRED QUALIFICATIONS: Bachelors degree in computer science, engineering, business, or comparable studies 10-14 years of experience in Software Development. HRSD implementation certificate is must ServiceNow Administrator Certification ServiceNow Developer Certification GRC: Integrated Risk Management (IRM) Implementation certificate (Good to have) 4+ years in a technical leadership role Awareness of software quality, strong analytical and conceptual skills Excellent documentation and communication skills and strong attention to detail required. Demonstrate strong ability to evaluate constraints, risks, and dependencies.

Role Summary: The ServiceNow TPRM Architect leads the design and implementation of complex ThirdParty Risk Management (TPRM) and Integrated Risk Management (IRM) solutions on the ServiceNow platform. This senior-level role involves deep architectural design, integration planning, performance tuning, and guidingdevelopment teams. Ideal for professionals with extensive technical and functional experience in risk domains. Required Certifications: ServiceNow Certified Third-Party Risk Management Implementer ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) Key Responsibilities: 1. Architect end-to-end TPRM and IRM solutions on the ServiceNow platform. 2. Lead discovery sessions and requirements workshops with stakeholders. 3. Design scalable TPRM data models, workflows, and integrations. 4. Oversee custom scoped application development and configurations. 5. Create and manage business rules, script includes, client scripts, and UI policies. 6. Provide platform governance and enforce design best practices. 7. Review performance impacts and conduct architecture reviews. 8. Mentor and lead developer teams in technical execution. 9. Integrate TPRM with external vendor systems and data feeds. 10. Support audits, compliance reviews, and reporting requirements. Mandatory Skills: ServiceNow SecOps. Experience8-10 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: ServiceNow ITOM Service Mapping. Experience8-10 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: ServiceNow ITOM Service Mapping. Experience3-5 Years.

Role & responsibilities Remote Position We are seeking a highly experienced and strategic Senior ServiceNow Architect with over 12 years of hands-on experience to lead and drive our enterprise ServiceNow implementations. The ideal candidate must have deep expertise in HAM (Hardware Asset Management) , SAM (Software Asset Management) , SAM Pro , and CMDB (Configuration Management Database) modules, and the ability to architect and articulate end-to-end enterprise-level solutions across the platform. This role demands a strong mix of technical expertise, strategic vision, and consultative leadership to design scalable, secure, and optimized ServiceNow solutions that align with our business objectives. Lead the architectural design, development, and deployment of end-to-end ServiceNow solutions across HAM, SAM, SAM Pro, and CMDB modules. Serve as the technical authority and subject matter expert for all things ServiceNow, providing strategic input to roadmap planning and enterprise architecture discussions. Translate complex business requirements into ServiceNow solutions, ensuring alignment with industry best practices and business goals. Define and maintain the architectural blueprint for the ServiceNow platform, driving design consistency and reuse. Collaborate with stakeholders, business analysts, developers, and IT operations teams to ensure solutions are aligned with overall enterprise architecture. Design and implement integration strategies between ServiceNow and other enterprise systems (e.g., ERP, ITSM, discovery tools). Preferred candidate profile 1 Week Joiners Only Remote Position Ready for contractual role Drop your updated resume on suman.kumari@thehrsolutions.in

Role Summary: The ServiceNow Business Analyst for TPRM acts as the bridge between stakeholders and technical teams. This role involves gathering requirements, mapping processes, preparing user stories, and ensuring successful configuration of TPRM workflows on the ServiceNow platform. Strong communication and domain knowledge in third-party risk are essential. Required Certifications: ServiceNow Certified System Administrator (CSA) Key Responsibilities: 1. Gather and document functional requirements for ServiceNow TPRM implementations. 2. Translate business processes into user stories and technical specs. 3. Coordinate with stakeholders for TPRM use cases and workflows. 4. Conduct stakeholder interviews, gap analysis, and system demos. 5. Create process maps and documentation for existing/new features. 6. Validate TPRM workflows, scoring logic, and vendor lifecycle steps. 7. Support user acceptance testing (UAT) and defect management. 8. Provide end-user training and system walkthroughs. 9. Collaborate with developers for sprint planning and backlog grooming. 10. Act as liaison between governance, risk, procurement, and IT teams. Mandatory Skills: ServiceNow SecOps. Experience5-8 Years.

Role Summary: A mid-level ServiceNow developer focusing on implementing and customizing the TPRM module. Responsibilities include developing custom scripts, configuring forms, workflows, and integrating the TPRM application with risk scoring mechanisms, all while supporting agile delivery. Required Certifications: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) Optional ServiceNow Certified Third-Party Risk Management Implementer Preferred Key Responsibilities: 1. Configure and customize TPRM module components and workflows. 2. Develop client/server scripts (Business Rules, Script Includes, GlideAjax). 3. Implement and maintain forms, UI Policies, Data Policies, and ACLs. 4. Design risk assessment templates, lifecycle flows, and risk indicators. 5. Use Flow Designer to build approvals and escalation flows. 6. Create dashboards and reports for risk scoring and assessments. 7. Participate in Agile development activities (scrum, planning, retrospectives). 8. Integrate TPRM with vendor databases, ERP, and procurement systems. 9. Conduct unit testing and assist with UAT support. 10. Perform data migration, cleanup, and import activities as needed. Mandatory Skills: ServiceNow SecOps. Experience3-5 Years.

Service Now Job Description Basic Qualifications: Minimum 5 years experience supporting the implementation, administration, configuration, and/or development of the ServiceNow tool. Minimum total experience in ITSM space of 8-10 years is desired. Must have worked on Web Services Integration (SOAP, REST) Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment. Specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and ESM applications as well. Must have worked on multiple integrations / eBonding with other ITSM / Non ITSM tools using iPaas solutions. System/Process Automation (Orchestration) experience Experience with working or developing in any one of the following programming languages: JavaScript, Angular JS, Java, Python, HTML, XML Excellent communication skills Understanding of ITIL framework. Job Description: Adapts existing methods and procedures to create possible solutions to complex requirements. Lead and enrich the teamof 5-7 or more technical resources. Uses considerable judgment to determine solution on complex problems. Must be able to manage multiple small to large scale projects on Service Now Duties may include: Perform software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third-party software integrations Obtain and analyze business requirements and document technical solutions Develop, design and rollout new application modules, workflows and catalog requests Research new functionality and recommend solutions that deliver customer value Provide escalated support on technical issues to team members who are working service now implementations Candidates should demonstrate experience in the following areas: Design and delivery of complex technical solutions based on the ServiceNow platform Leadership skills in technical initiatives Generating detailed documentation Communications that clearly articulate solutions and the ability to perform demonstrations. Preferred Skills: Experience implementing systems using the Agile/Scrum methodology Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design ITIL certification is a plus ServiceNow certifications such asCSA, CIS and CAD are must. Understanding of RDBMS, Infrastructure components, Cloud Management (Azure, AWS) etc is desired

Senior ServiceNow Developer (4+ YOE) - ITSM, ITOM Location: Bangalore / Pune (Hybrid) Experience: 4+ Years (Min. 1 Year in ITSM & ITOM) Certifications (Mandatory): CSA, CAD, CIS Role Summary: We're seeking a highly skilled Senior ServiceNow Developer to design, develop, and implement robust ServiceNow solutions, with a strong focus on ITSM and ITOM modules. You'll be a key player in our hybrid team, driving cutting-edge projects for global clients. Key Responsibilities: Design, develop, and implement complex ServiceNow solutions across ITSM (Incident, Problem, Change, Service Catalog, CMDB) and ITOM (Discovery, Event Management, Service Mapping). Develop custom applications, workflows, UI Policies, Business Rules, Client Scripts, Script Includes, and UI Actions. Perform advanced scripting using JavaScript, Glide Scripting, HTML, CSS . Design and implement integrations with third-party systems using REST/SOAP APIs and Integration Hub . Conduct thorough testing, debugging, and performance optimization. Provide technical leadership and mentorship to junior developers. Collaborate with stakeholders to translate business requirements into technical solutions. Participate in all SDLC phases within an Agile/Scrum framework. Ensure adherence to ServiceNow best practices and security guidelines. Required Skills & Qualifications: Bachelor's degree in CS, IT, or related field. 4+ years hands-on ServiceNow development experience. 1+ year hands-on experience with ServiceNow ITSM and ITOM modules. Mandatory Certifications: CSA, CAD, CIS (in at least one key module). Strong proficiency in JavaScript, HTML, CSS, and Glide Scripting. Extensive experience with ServiceNow APIs and integration. In-depth knowledge of ITIL processes. Excellent problem-solving and communication skills. Ability to work independently and collaboratively in a dynamic environment. Why Join ? Work on challenging, impactful projects. Collaborative and supportive team. Continuous learning and growth. Competitive salary and benefits. Flexible hybrid work model. Preferred Candidates : Immediate Joiner to 30 Days ( Serving Notice Period) Apply Now: send it to sandeep@nexusprofessionals.in

Responsibilities Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. • Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center. • Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACLs, Notifications, UI Pages, UI Macros, and SLAs/OLAs. • Integrations knowledge using REST, SOAP • Hands-on Experience on Service Portal • Hands-on Experience on Performance Analytics • Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements • Provide technical support assistance to diagnose and resolve issues and troubleshoot complex how to questions. • Define complex application development administration and programming standards. • Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups. • Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents. • Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage • You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs • You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. • You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives • You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional Requirements Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNoaw-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Preferred Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow

Roles and Responsibilities Must have strong technical skills to understand client requirements and effectively translate them into user stories and tasks for the development team Customize and configure core ServiceNow applications including ITSM, Service Portal, and ITOM modules (Discovery, CMDB). Conduct workshops and demos for stakeholders and end users. Collaborate with internal teams and clients to ensure high-quality delivery. Lead in crafting/creating, enhancing, and delivering scalable ServiceNow solutions. Actively participate in client meetings or discussions to capture their needs and convert them to clear development activities. Perform integration work and build custom Service Portals, support/create REST, SOAP, and MID Server integrations. Perform ongoing Discovery and CMDB maintenance Develop, review, and optimize scripts Business Rules, Script Includes, UI Policies, Client Scripts, etc. Collaborate with cross-functional teams, providing guidance and mentoring junior developers when needed. Comfortable working in Agile environments with active sprint participation and backlog grooming. Qualifications 7+ years of experience working with ServiceNow, including hands-on development and implementation. Strong expertise in ITSM, Service Portal, Integrations, ITOM (Discovery, CMDB), and HAM. Excellent communication skills with the ability to clearly articulate technical concepts to both technical and non-technical audiences. Customize ServiceNow applications by using scripting, workflows, business rules, and UI policies to meet client requirements. ServiceNow Certified System Administrator ,Certified Application Developeror Certified Implementation Specialist certifications preferred. Experience with additional ServiceNow modules like HRSD, or GRC. Role & responsibilities Preferred candidate profile

Minimum 5 years in ServiceNow Development Must have hands-on experience on ServiceNow Integration Good experience on ServiceNow CMDB, SecOps, AIOPS, Change Management, Event Management, Now Assist, Catalog Management Should know ServiceNow Core concepts, client and server-side concepts ServiceNow CAD or CSA certified. Excellent communication Skills Must have Knowledge in ServiceNow ITIL module. Must know ServiceNow platform fundamentals like instance cloning, upgrade, transactions, plugins etc. Fine to work during US overlapping hours, (12PM IST to 10PM IST) Incident, Problem, Change, and Knowledge Management: Demonstrated expertise in handling incidents, problem, change, and knowledge management processes within the ServiceNow framework. Service Level Agreements (SLA): In-depth understanding of SLA concepts, types, and the ability to configure them effectively. Import Sets and Transform Map Scripts: Proficiency in utilizing import sets and transform map scripts for efficient data import and transformation. Client Scripts, UI Policy, UI Actions, and Data Policy: Well-versed in the implementation of client scripts, UI policies, UI actions, and data policies to enhance user interface functionality. Server-side Scripts: Experience with server-side scripts such as business rules and script include optimizing system performance and functionality. Service Catalogs, Workflows, and Flow Designer: Proven ability to design and implement service catalogs, workflows, and utilize the flow designer for process automation. Creation of reports and Dashboards. Rest and Soap Integration: Extensive knowledge of Rest and Soap integrations to connect ServiceNow with external systems seamlessly.

Role & responsibilities Ensure the accuracy, integrity, and relevance of CMDB data through regular audits and data cleansing exercises. Develop and implement data validation rules and workflows to maintain data quality. Design, document, and continuously improve operational processes related to CMDB, aligning with ITIL best practices and organizational requirements. Collaborate with various IT teams to integrate CMDB into their operational workflows. Monitor daily discovery schedules, resolve/remediate discovery errors and look for the opportunity to automate similar issues Configure and customize ServiceNow CMDB and related modules (e.g., Discovery, Service Mapping) to meet business needs. Develop and maintain technical documentation for CMDB configurations and customizations. Manage integrations with other ServiceNow modules and external tools/services to enhance CMDBs data richness and automate data updates. Design and implement workflows and automation scripts to streamline CMDB-related processes. Analyze CMDB metrics and user feedback to identify areas for improvement. Propose and implement enhancements to CMDB processes and the ServiceNow platform, focusing on user experience, efficiency, and data reliability. Ensure CMDB operations comply with organizational security, data privacy, and regulatory requirements. Participate in audits and provide necessary documentation to demonstrate compliance. Provide information to end-users on CMDB best practices, its effective use, and new functionalities. Work on discovery errors produced in the recent discovery scans Troubleshoot the complex issues related to Port probes Implement best practices for the optimal performance of discovery scan

We are hiring for ITOM Specialist (Discovery Admin) With 4-6 years of experience. Job location- Bangalore Immediate joiners/ 15 days Responsibilities: Configuration of Discovery and Troubleshooting Discovery Day to day administration of Discovery. Experience in ServiceNow Service Mapping and able to troubleshoot. Build Discovery configurations for deeper network penetration. Able to develop and maintain technical design of CMDB (Configuration Management Database) for further use in ITSM processes. Identification rules and configuration of multiple discovery sources. Experience in optimizing discovery and tailoring patterns Able to integrate ServiceNow with third party Application. Basic knowledge on scripting using JavaScript Qualifications: 5+ years overall experience in IT 3+ years of experience in ServiceNow Discovery. ServiceNow Administrator & Discovery Implementation Specialist certifications preferred Experience implementing ServiceNow Service Mapping desired.

Essential Requirements: BE/B. Tech (minimum), MBA (IT/Operations) is preferred Minimum IT experience required is 8 – 10 years out of which at least 5 – 7 years in ServiceNow functional consulting domain Hands-on work experience as Functional Consultant on ServiceNow ServiceNow Certified System Administrator (CSA) and/or ServiceNow CIS (any) Strong oral and written communication skills with the ability to communicate technical information in non-technical language Proven people management skills for 8 – 10 people team Excellent English communication skills, both written and verbal, including business writing skills Experience of performance data analysis of ITIL® processes Ability to work with all levels of client and internal resources Ability to organize, delegate, and leverage resources to accomplish objectives Supervisory skills and the ability to leverage support from other parts of the organization Organizational and time management skills Roles and Responsibilities Role Overview ServiceNow Functional Consultant, a self-driven individual who would be responsible for providing functional consulting for various applications, suites or platforms utilizing tools like ServiceNow® while analyzing current operational business/IT processes; assessment & designing or redesigning of these processes & functionalities to drive significant improvements in productivity, quality & service while working closely with business stakeholders and technical teams to specify and deliver new/enhanced processes. Job Description: Implement/Standardize/Optimize various business or IT (Service Management) processes and functions for a large customer environment where IT services may get offered by multiple service providers Plan end-to-end Enterprise Service Management or ServiceNow CoE function implementation considering various business and strategic scenarios Reengineer existing processes and design new processes to dramatically improve productivity, quality and service, ensuring appropriate stakeholder input and buy-in Lead functional enterprise service management processes implementations for designed/re-designed processes using tools like ServiceNow Work on Business Requirements Documents (BRDs), High/Low Level Design Documents (HLDs/LLDs), Functional Requirements Specifications (FRS), User Stories, Test Scripts, Training Guides, HOTS etc. Work closely with ServiceNow® technical team to implement the desired processes using Agile approach Support process and tool implementation through appropriate documentation for processes, functionalities, test scripts and training material etc. Conduct operational training and follow organizational change management process Implement KPI measurement & reporting Desired Skills: ServiceNow Functional Consulting experience for either of ServiceNow suites as ITSM, SPM, HRSD, ITOM, ITAM, SecOps, IRM, Custom Apps etc. ITIL® Intermediate or Expert certified Strong customer service orientation Passion for analyzing problems & designing creative solutions in the form of process design and automation, driving continuous performance improvement Comfortable with and effective using MS Office applications including Visio Close attention to detail and accuracy Deadline driven and results oriented Flexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind change management

ServiceNow ITSM,ServiceNow HRSD,ITSM,Integration, Service Portal, Virtual Agent,HRSD Module,Asset Management,Python,ITSM,Integration, Service Portal, Virtual Agent

Role & responsibilities Create ServiceNow solutions for an organisation using JavaScript, Web Services, MYSQL, and CSS Identify any deficiencies within the HRSD applications and create the custom flows Integrate ServiceNow applications with other programs, Analyse technical development requirements and MID servers/ REST API/ ODBC Need to have deep understanding in decision table in ServiceNow for the creation of tickets and routing Develop and troubleshoot the AD/ Ldap integration in ServiceNow applications Provide documentation and deep knowledge in creation of reports and Dashboard Develop and troubleshoot Service/ ESC portals ServiceNow applications Knowledge in configuring the workspaces (Agent, HRSD and Service operations workspaces) Able to troubleshoot the ServiceNow ITOM Auto discovery Experience in implementing ServiceNow SAM Pro module independently. Championing the SAM lifecycle process and procedures to ensure data integrity of software rights and usage to support SAM compliance. Register new Software Assets/Configuration Items (CIs) while maintaining proper relationships as defined in the agreed SAM-Pro Models Serve as the technical subject-matter-expert for ServiceNow IT Hardware and Software Asset Management Take ownership and collaborate with IT Asset Management process/function owners and SMEs across IT to implement and enhance capabilities. Lead the requirements and design workshops, and implementation. Design, develop, implement and test ServiceNow IT Asset Management capabilities.

Job Title: ServiceNow Architect Location: Pune Experience: 12+ Years Industry: Technology, Media & Telecommunications (TMT) Domain Focus: Sales and Order Management (SOM) About the Role: We are seeking a seasoned ServiceNow Architect to lead the design and implementation of scalable solutions, with a focus on Sales and Order Management (SOM) and TMT industry modules. You will collaborate with business and technical teams to deliver impactful, enterprise-grade ServiceNow solutions. Key Responsibilities: Architect and implement end-to-end ServiceNow solutions aligned with business goals. Leverage deep TMT industry knowledge to drive adoption of SOM and related applications. Collaborate with stakeholders to gather requirements and translate them into technical designs. Guide development teams, ensure best practices, and conduct architecture reviews. Stay current with ServiceNow releases , especially SOM and TMT suites. Ensure effective use of modules: ITSM, ITOM, CSM, FSM, and Service Portal . Define governance frameworks and ensure compliance with architecture standards. Key Qualifications: 12+ years of hands-on ServiceNow experience with expertise in architecture, integrations (REST/SOAP), and platform configuration. Strong command over CMDB , CSDM , data modeling , and DevOps strategies . Experience working in or with telecom clients is highly desirable. Proven leadership in client-facing roles with excellent communication and stakeholder management skills.