Developer - L4

7 - 12 years

3 - 7 Lacs

Posted:5 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

1. ServiceNow IVA (Chat Bot) Implementation:

o Design, develop, and deploy ServiceNow Intelligent Virtual Agents (IVA) to enhance user interaction and support.

o Customize and configure IVA to meet specific business requirements.

o Monitor and optimize IVA performance to ensure high levels of user satisfaction.

2. Self Help Cases Deployment:

o Develop and implement self-help cases within the ServiceNow platform.

o Ensure that self-help cases are user-friendly and provide effective solutions to common issues.

o Continuously update and improve self-help cases based on user feedback and evolving business needs.

3. Service Request Automation:

o Automate service request processes using ServiceNow to improve efficiency and reduce manual intervention.

o Collaborate with stakeholders to identify automation opportunities and implement solutions.

o Maintain and troubleshoot automated workflows to ensure seamless operation.

4. Generative AI Integration (Good to Have):

o Explore and integrate Generative AI capabilities within the ServiceNow platform to enhance IVA and other functionalities.

o Stay updated with the latest advancements in AI and recommend innovative solutions to improve service delivery.

Preferred Skills:

Certification in ServiceNow Administration or Development.

Experience with scripting languages such as JavaScript.

Familiarity with ITIL processes and best practices.

Ability to work independently and as part of a team.

Proven experience with ServiceNow, specifically in IVA (Chat Bot) development and deployment.

Strong understanding of ServiceNow Self Help Cases and Service Request Automation.

Experience with Generative AI technologies related to ServiceNow is a plus.

Excellent problem-solving skills and attention to detail.



Do

1. Instrumental in understanding the requirements and design of the product/ software

  • Develop software solutions by studying information needs, studying systems flow, data usage and work processes
  • Investigating problem areas followed by the software development life cycle
  • Facilitate root cause analysis of the system issues and problem statement
  • Identify ideas to improve system performance and impact availability
  • Analyze client requirements and convert requirements to feasible design
  • Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements
  • Conferring with project managers to obtain information on software capabilities

2. Perform coding and ensure optimal software/ module development
  • Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software
  • Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
  • Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
  • Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
  • Ensuring that code is error free or has no bugs and test failure
  • Preparing reports on programming project specifications, activities and status
  • Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns
  • Compile timely, comprehensive and accurate documentation and reports as requested
  • Coordinating with the team on daily project status and progress and documenting it
  • Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders

3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution
  • Capturing all the requirements and clarifications from the client for better quality work
  • Taking feedback on the regular basis to ensure smooth and on time delivery
  • Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
  • Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
  • Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
  • Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
  • Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
  • Timely Response to customer requests and no instances of complaints either internally or externally

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Wipro

Information Technology & Services

Bengaluru

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