538 Itom Jobs - Page 7

Educational MCA,MSc,MTech,Master Of Engineering,BCA,BSc,BTech,Bachelor of Engineering Service Line Application Development and Maintenance Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization’s financial guidelines Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability Good knowledge on software configuration management systems Awareness of latest technologies and Industry trends Logical thinking and problem solving skills along with an ability to collaborate Understanding of the financial processes for various types of projects and the various pricing models available Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Client Interfacing skills Project and Team management Technical and Professional : Primary skills:Tools-Service Now-ServiceNow-ITOM Preferred Skills: Tools-Service Now-ServiceNow-ITOM

Educational Bachelor Of Comp. Applications,BTech,Bachelor of Engineering,MTech,MCA,MBA Service Line Cloud & Infrastructure Services Responsibilities Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center. Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACL’s, Notifications, UI Pages, UI Macros, and SLAs/OLAs. Integrations knowledge using REST, SOAP Hands-on Experience on Service Portal Hands-on Experience on Performance Analytics Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements Provide technical support assistance to diagnose and resolve issues and troubleshoot complex ‘how to’ questions. Define complex application development administration and programming standards. Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups. Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents. Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: 3 to 5 years of experience as ServiceNow Developer (implementation role). Good knowledge of ServiceNow and ITIL. Understanding Scrum Methodology. Strong engagement, communication and facilitation skills. ServiceNow Certified System Administration Technical and Professional : Primary skills:Technology-Infra_ToolAdministration-ITSM-ServiceNow,Technology-Infra_ToolAdministration-ITSM-ServiceNow-CSM,Technology-Infra_ToolAdministration-ITSM-ServiceNow-HRSD,Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITAM,Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITBM,Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITOM Preferred Skills: Technology-Infra_ToolAdministration-ITSM-ServiceNow Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITBM Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITOM Technology-Infra_ToolAdministration-ITSM-ServiceNow-HRSD Technology-Infra_ToolAdministration-ITSM-ServiceNow-CSM Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITAM

Educational Bachelor Of Comp. Applications,Bachelor of Engineering,BTech,MCA,MTech,MBA Service Line Cloud & Infrastructure Services Responsibilities Work with clients to understand their IT operations requirements and recommend ITOM solutions that meet their business needs.Design, configure, and customize ServiceNow ITOM modules, including Discovery, Event Management, Service Mapping, and Configuration Management.Develop and maintain ServiceNow workflows, business rules, client scripts, UI pages, UI actions, and other ServiceNow customization features as needed.Collaborate with other IT teams to ensure the smooth integration of ServiceNow ITOM with other systems and applications.Provide ongoing support and maintenance for ServiceNow ITOM solutions.Document technical specifications, processes, and procedures for ServiceNow ITOM solutions.Serve as primary technical point-of-contact ServiceNow ITOM for business users and internal teamsDefine technical solutions for architecture and design that are aligned with business problems and ServiceNow ITOM/ Automation/ CMDB implementation best practicesMaintain expert knowledge of the ServiceNow ITOM / CMDB Products; Discovery, Service Mapping, Event Management, HLA, AIOps, Orchestration, Integration Hub, Cloud Management, including ServiceNow Common Service Data Model, CSDM.Co-lead requirements gathering workshops with internal business stakeholders to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solutionCollaborate with internal business stakeholders to write/estimate storiesOversee developers’ work, and own overall quality and delivery of developmentCapable of executing hands-on development for stories that cannot be delegatedResponsible for sprint demos internally, delivery of additional development artifacts and documentation, and knowledge transfer activities as requiredWork collaboratively with ServiceNow team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challengesProvide mentorship to developers and platform engineers on technical design standards and best practices. Additional Responsibilities: Required Knowledge of ServiceNow CMDB Architecture5+ years working on the ServiceNow platform preferably in global implementation projectsWorking knowledge of IT Operations Management and CMDB Processes (Event Management, Discovery Service Mapping, CMDB/CSDM, AIOps, Cloud Management, Orchestration)Strong knowledge of JavaScript, HTML, CSS, and other web development technologies.Experience with WMI, SSH, SNMP, PowerShell, REST, SOAP, and JavaScriptExperience integrating with tools to federate data into the CMDBExpert in IT Asset Management Lifecycle processes (including hardware and software)Good interpersonal skills, including collaboration, communication, relationship building, and negotiationIntermediate Windows and Unix administration skillsExpert in IT Asset Management process & operational deliveryFamiliarity with network concepts (routers, switches, firewalls, NAT, load balancing) and storage.Familiarity with the following conceptsXML, JSON/script language, database.Ability to discuss credentials, install a product, troubleshoot permission issues, discuss and trouble shoot network connectivity with network engineersFamiliar with Cloud environment like AWS, Azure etc.Ability to work independently and as part of a team.Excellent problem-solving, analytical, and communication skills.ServiceNow Certified Implementation Specialist Event ManagementServiceNow Certified Implementation Specialist Service MappingServiceNow Certified Implementation Specialist Discovery.ServiceNow Certified Implementation Specialist Cloud Provisioning and Governance.Up-to date knowledge of ServiceNow Versions, product features, its release & end of life details.Scripting capabilities such as JavaScript, jelly, SQLAcquaintance with Web and Application Servers, Load Balancers, Databases, Cloud (AWS, Azure etc.) and Virtualization (WebSphere, MQ, IIS, Apache, VMware) Technical and Professional : Primary skills:Technology-Infra_ToolAdministration-ITSM-ServiceNow,Technology-Infra_ToolAdministration-ITSM-ServiceNow-CSM,Technology-Infra_ToolAdministration-ITSM-ServiceNow-HRSD,Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITAM,Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITBM,Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITOM Preferred Skills: Technology-Infra_ToolAdministration-ITSM-ServiceNow Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITBM Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITOM Technology-Infra_ToolAdministration-ITSM-ServiceNow-HRSD Technology-Infra_ToolAdministration-ITSM-ServiceNow-CSM Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITAM

Educational Bachelor Of Comp. Applications,Bachelor of Engineering,MTech,MBA,BTech,Bachelor Of Science (Tech),Master of Science (Technology) Service Line Cloud & Infrastructure Services Responsibilities Interface with key stakeholders and apply your technical proficiency across different stages of the ServiceNow Implementation Methodology including requirements elicitation, architecture definition and design, solution implementation and roll out. Evaluate multiple products for compliance across Enterprise Service Management and suggest best solution, products, architectures meeting the guiding principles of Greenfield, Cloud based, mobile first and zero customization. define, plan and develop solutions, frameworks, IPs etc. around ServiceNow and Service Management Domain. Evangelize the usage of reusable frameworks and artifacts; create knowledge /certification artifacts and evaluation criteria guide. Guide the team technically and work closely with offshore team acting as a communication medium between the client and offshore. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. Review architectural decisions, architecture solution, re-engineering architectures to meet project requirements. Ability & Experience to define at an architectural ( in consultation with Architects ) and design level of detail, technical solutions aligned with business problems. Experience designing and implementing client facing solutions leveraging involving ServiceNow. Experience of performance compliant design, sustainable solution architecture Experience implementing and integrating enterprise software applications. Analyse and Evaluate alternative solutions and recommends cost effective and efficient solutions Propose data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment. Design and develop ServiceNow data model to support process integrations Ability to understand ServiceNow lifecycle, multitask, time management skills Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments. Business analysis and requirements gathering abilities. Ability to learn technology quickly through instruction and self-training Practical experience with agile methodologies/tools Additional Responsibilities: ServiceNow ITSM, ITOM, ITAM (HAM/SAM), ITBM, eBonding/ Integrations, Open-Source solutions Minimum 2 ServiceNow Certified Implementation Specialist Certifications, ITIL v3/v4 foundation certified Expert Proficiency of working with ServiceNow platform for Global Customers Design Frameworks and Methodologies; Non-Functional Architecture definition, design and development tools Scripting, COTS, TMF standards like SID, eTOM, TAM Technical and Professional : Primary skills:Technology-Infra_ToolAdministration-ITSM-ServiceNow,Technology-Infra_ToolAdministration-ITSM-ServiceNow-HRSD,Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITBM,Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITOM Preferred Skills: Technology-Infra_ToolAdministration-ITSM-ServiceNow Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITBM Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITOM Technology-Infra_ToolAdministration-ITSM-ServiceNow-HRSD

We are looking for 7-8 years experienced ServiceNow Specialist to join our team. The ideal candidate will possess expertise in the following areas: Key Responsibilities: AdministrationManage and maintain ServiceNow instances and configurations. ScriptingDevelop and implement scripts to automate workflows and processes. IntegrationIntegrate ServiceNow with other systems and applications. CMDBOversee Configuration Management Database (CMDB) activities and ensure data accuracy. Application DevelopmentDesign, develop, and customize ServiceNow applications to meet business requirements. ITSMImplement and manage IT Service Management (ITSM) processes within ServiceNow. Service ProviderCollaborate with service providers to ensure seamless service delivery. Qualifications: Proven experience in ServiceNow administration and development. Strong scripting skills (e.g., JavaScript, PowerShell). Experience with system integrations and CMDB management. Proficiency in ITSM processes and application development. Excellent communication and collaboration skills.

Responsibilities: Oversee and manage system administration tasks. Develop and maintain scripts for automation and process improvement. Integrate various systems and applications to ensure seamless operations. Manage and maintain the Configuration Management Database (CMDB). Lead application development projects from conception to deployment. Implement and support IT Service Management (ITSM) processes. Required Skills: Experince in ServiceNow Discovery Strong experience in system administration. Proficiency in scripting languages Expertise in system and application integration. In-depth knowledge of CMDB management. Proven track record in application development. Solid understanding of ITSM frameworks and practices. Experience with IT asset discovery tools and techniques.

GOOGLE SecOps Platform Engineer (INDIA, Mumbai) Job Title SecOps Platform Engineer, Google Cloud Professional Services Role Description (About the job) As a Google SecOps Platform Engineer, you will be responsible for strategic delivery helping our customers securely adopt Google SecOps. You will provide best practices on secure build of Google SecOps platform, foundational cloud implementation for Google SecOps, tackle difficult problems that businesses are facing when building Google SecOps, and more. You will provide prescriptive guidance in ensuring customers receive the best of what Google SecOps can offer and you will ensure that customers have the best experience in migrating, building, modernising, and maintaining Google SecOps. Additionally, you will work closely with Product Management and Product Engineering to drive excellence of Google SecOps and features. Responsibilities Spearhead the architecture and implementation of Google SecOps environment on Google Cloud Platform for large scale deployments and migration. Strategic design and implementation of data pipelines & effective data storage mechanisms to meet functional and nonfunctional requirements of Google SecOps customers. Design, plan and implement data migrations from existing SIEM/SOAR platforms of customers to Google SecOps. Hardening of critical infrastructures and platform services leveraged by Google SecOps. Integration of Google SecOps with other security capabilities and tools such as SOAR, EDR, NDR, threat intelligence platform, and ticketing systems. Write custom actions, scripts and/or integrations to extend Google SecOps platform functionality. Monitor performance and perform timely actions to scale Google SecOps deployment, especially in a very high-volume security environment. Guide on building or maturing cloud security programs and the implementation of tools and approaches used for improving cloud security. Minimum Qualifications (MQs) Bachelors degree in Computer Science, Engineering or related technical field or equivalent practical experience. Implementation experience of YARA-L 2.0 and at least one more general purpose language. Experience managing customer projects to completion, working with engineering teams, sales and partners. Experience in architecting, developing, or maintaining secure Cloud solutions. Strong verbal and written communication skills and the ability to develop high-quality 10+ years experience in leading projects and delivering technical solutions related to security Demonstrated experience on consulting or ownership of Security during high-speed environment migration for large-scale businesses with regulatory requirements Strong verbal and written communication skills (English), and the ability to develop high-quality technical documentation and presentation materials. Google SecOps experience in the areas of responsibility for at least 1 year. Ability to be located in Mumbai, India for at least 1 year. Hands on and deep knowledge of security principles. Demonstrated experience in Cloud Security delivered within the context of customer facing roles.

TCS is looking for experienced ServiceNow developers! Are you ready for a new opportunity? **Walk-in Interviews Details:** - **Job Role:** ServiceNow Developer - **Skilled Modules:** ITSM, HRSD, CMDB, ITOM, CSM - **Experience:** 4+ years - **Location:** Hyderabad, Pune, Chennai (Precise venue details will be send through Call Letters) - **Date:** Saturday, July 5th, 2025 **Job Description:** - Strong expertise in IT Service Management, IT Operations Management, CMDB, and more. - Hands-on experience in ServiceNow tool implementation, administration, and configuration. - Proficiency in scripting, tool configuration, and technical deployment. - Ability to develop on the ServiceNow platform and customize core applications. - Experience in system/process automation and integration using web services. **Skills Required:** - Independent solution creation based on customer requirements. - Effective communication and analytical skills. - Proficient problem-solving abilities and collaborative mindset. **Documents Required:** - TCS Application Form (online) - Original & Copy of Government ID Proof - Multiple copies of Updated Resume **Important Notes:** - Only experienced candidates, no freshers. - Walk-in interviews only, no virtual sessions. Ready to take your IT career to the next level? Join us at the venue and seize this opportunity!

Immediate Openings on ServiceNow Developer PAN INDIA - Contract Working Mode : Hybrid : 6+ Years :ServiceNow Developer : PAN INDIA Period :Immediate Employment Mode : Contract Description CMDB Administrator:Responsible for managing and maintaining the CMDB.Ensures data quality and integrity within the CMDB.Manages CI (Configuration Item) classes and updates CI records.Creates and maintains CI queries, CMDB groups, and Dynamic CI groups using CMDB Query Builder.Ensures the CMDB is updated upon successful change implementation.Collects and retains risk assessment and impact analysis information CI Analyst or Class Owner:Responsible for updating and managing CI classes.Assures automated data sources are populating discoverable attributes.Helps resolve Discovery errors in computing, networks, applications, databases, and cloud resources.May also be considered a Service or Product Owner ServiceNow Role Requirements:The [itil] role is required in ServiceNow and includes the [cmdb_query_builder] role.Additional roles such as [asset] may be required to view the CMDB Data Foundations and the CMDB Health dashboard CMDB Process Lead:Administers the CMDB process within the organization.Works closely with other process leads to ensure that asset-specific information can be gathered and disseminated using efficient and consistently followed processes.Ensures data yielded from this process is of high quality and provides management with the right level of business intelligence and reporting

Period :Immediate Employment Mode Contract to Hire Description Developer with experience in GRC/IRM and BCM ServiceNow applciations 3-4 years experience developing scripts Implement ServiceNow modules, Work on the ServiceNow core platform modules and applications. Build workflows for newly created catalog items. Install Mid Server and Configure discovery application for help in integrations (using REST, SOAP). Responsible for Complete routine system administration and requirements enhancement including, group and user changes, catalog item revisions, reporting requests, problem solving / vendor escalation and menu changes.

Essential Duties and Responsibilities: Configure and customize ServiceNow modules. Troubleshoot production and test issues, recommend corrective actions, and perform resolution. Managing development deliverables using an Agile Framework Support customers across various time zones. Qualifications : Must have 2 to 4 years of total IT experience 1-2 years of ServiceNow Support and Development experience BE/BTech degree in Computer Science, Information Systems or equivalent field ServiceNow Certifications - CSA Knowledge, Skills and Abilities: Must have Experience with ServiceNow modules - ITSM Experience with application support and development activities. Experience creating and configuring ServiceNow Business Rules, UI Policies, UI Actions, Client Scripts, Flows and ACLs. Write code adhering to coding best practices. Understanding or experience with technical aspects of ServiceNow such as JavaScript, XML, HTML, AngularJS, CSS Ability to work in shifts or out of standard working hours. Ability to work independently and as a team member. Good to have Experience with ServiceNow modules SPM, CMDB, ITOM, ITAM Experience with resolving issues within SLA timelines Experience with Upgrade and Cloning activities Knowledge of Service Portal, UI Builder, Workspaces, Now Assist, Performance Analytics, Scoped applications, Experience with working in a client-facing environment. Professional Requirements : Strong written and oral communication skills including presentation skills. Strong problem solving and troubleshooting skills. Proven success in contributing to a team-oriented environment. Organizational, multi-tasking, and time-management skills

Responsibilities: Design, develop, test & maintain ITSM & ITOM solutions on ServiceNow platform Ensure compliance with HRSD policies & procedures using CIS standards

Customize, implement, and manage ServiceNow applications to streamline IT service management processes. Focus on configuring workflows, incident management, and creating custom apps to meet business needs.

Design, develop, and configure ServiceNow applications and workflows. Implement ITSM, ITOM, and automation solutions. Customize ServiceNow modules to optimize IT service management and enhance user experience. Integrate with third-party systems to streamline business operations.

Design, develop, and customize solutions on the ServiceNow platform. You will work with business analysts to implement and enhance ServiceNow applications. Strong expertise in JavaScript, ServiceNow scripting, and platform customization is essential for this role.

Develops and customizes ServiceNow applications, automating IT service management and workflow automation.

Design and implement ServiceNow Virtual Agent solutions to automate and streamline IT service management. Focus on developing AI-powered chatbots to assist end-users with common tasks, enhancing user experience and efficiency.

Design and develop custom applications and integrations on the ServiceNow platform. Focus on automating workflows, building modules, and improving IT service management functionality within ServiceNow.

Develop and customize ServiceNow applications to automate IT service management processes. Focus on creating efficient workflows, integrations, and user interfaces to streamline business operations.

Responsibilities: * Collaborate with IT team on project delivery. * Ensure compliance with industry standards. * Test ITSM, Itom, HRSd processes using ServiceNow platform. * Document test results and provide recommendations. Provident fund

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Infrastructure Service Management, Functional Testing Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :To manage infrastructure service delivery and operations for large scale system integration projects such as data lake or digital platforms Roles & Responsibilities:Primary contact for infrastructure design, deployment, and operations Managing infrastructure and service delivery operations in terms of processes and tools (ITIL processes and ITSM/ITOM tools)Take full accountability of delivering agreed service levels related to infrastructure domainTake ownership of infrastructure related incidents and drive for solutions working with various internal teams and third party solution providers such as OEMs and technology partners of the clientDefine and develop operating procedures for seamless operations of the projectManage transitioning of projects from deployment to operationsAnalyze and provide reports on service delivery performance to clients leadership and Accentures leadership Contribute to design and implementation of on prem and cloud infrastructure in terms of compute, storage, network, and security componentsBe a SPOC for all infrastructure initiatives in existing project and able to navigate through the clients landscape to upsell new initiatives in infrastructure space or able to pave ways for upselling value-driven initiatives for the client in other related domains such as application modernization, network transformation, and information security.Lead the teams across various infrastructure towers such as compute, virtualization, storage, hyper-converged infrastructure, public cloud infrastructure, network, and security, and thrive for upskilling and cross skilling to rationalize the resources across the towers and across the clients.Introduce innovative solutions such as automation to increase productivity and improve service delivery quality Participate in architecture and design review and approval forums to ensure the infrastructure design principles are adhered to for any changes in the existing landscape or any new initiatives being rolled out in the existing landscapeParticipate in client account planning and discussions to ensure infrastructure level initiatives are accounted for and issues are escalated to the right leaders for resolutionBuild strong relationships with all client stakeholders and Accenture project teams for effective collaboration and outcomes Professional & Technical Skills: Must have:oIT Infrastructure Service Delivery ManagementoITIL Expert or Master LeveloStrong Communication skillsoProblem solvingoAbility to drive discussions and ideas with clients senior leadership forumsGood to haveoArchitecture and Design skills for infrastructure solution in cloud and on-premise such as virtualized infrastructure, hyper-converged infrastructure, storage area network, IaaS and PaaS from AWS, Azure, GCP, etc. Additional Information:Total IT experience of minimum 15 yearsMinimum 8 years of experience in Infrastructure Service Delivery Management Minimum BE / BTech from a reputed university Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Infrastructure Service Management, Functional Testing Good to have skills : NAMinimum 18 year(s) of experience is required Educational Qualification : 15 years full time education Summary :To manage infrastructure service delivery and operations for large scale system integration projects such as data lake or digital platforms Roles & Responsibilities:Primary contact for infrastructure design, deployment, and operations Managing infrastructure and service delivery operations in terms of processes and tools (ITIL processes and ITSM/ITOM tools)Take full accountability of delivering agreed service levels related to infrastructure domainTake ownership of infrastructure related incidents and drive for solutions working with various internal teams and third party solution providers such as OEMs and technology partners of the clientDefine and develop operating procedures for seamless operations of the projectManage transitioning of projects from deployment to operationsAnalyze and provide reports on service delivery performance to clients leadership and Accentures leadership Contribute to design and implementation of on prem and cloud infrastructure in terms of compute, storage, network, and security componentsBe a SPOC for all infrastructure initiatives in existing project and able to navigate through the clients landscape to upsell new initiatives in infrastructure space or able to pave ways for upselling value-driven initiatives for the client in other related domains such as application modernization, network transformation, and information security.Lead the teams across various infrastructure towers such as compute, virtualization, storage, hyper-converged infrastructure, public cloud infrastructure, network, and security, and thrive for upskilling and cross skilling to rationalize the resources across the towers and across the clients.Introduce innovative solutions such as automation to increase productivity and improve service delivery quality Participate in architecture and design review and approval forums to ensure the infrastructure design principles are adhered to for any changes in the existing landscape or any new initiatives being rolled out in the existing landscapeParticipate in client account planning and discussions to ensure infrastructure level initiatives are accounted for and issues are escalated to the right leaders for resolutionBuild strong relationships with all client stakeholders and Accenture project teams for effective collaboration and outcomes Professional & Technical Skills: Must have:oMaster level in IT Infrastructure Service Delivery ManagementoITIL Expert or Master LeveloStrong Leadership skillsoStrong Communication skillsoProject Financial ManagementoProblem solvingoAbility to drive discussions and ideas with clients senior leadership forumsGood to haveoArchitecture and Design skills for infrastructure solution in cloud and on-premise such as virtualized infrastructure, hyper-converged infrastructure, storage area network, IaaS and PaaS from AWS, Azure, GCP, etc. Additional Information:Total IT experience of minimum 20 years Minimum 12 years of experience in Infrastructure Service Delivery Management Minimum BE / BTech from a reputed university Qualification 15 years full time education

Must have a bachelors degree in computer science or a related field (or equivalent degree and experience) 2+ years providing customer-facing technical support (ITOM applications) Good Communication Skills In order to be successful in this role, we need someone who has: Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting and Powershell. Ability in server administration across OS platforms (Windows/Unix). Including understanding of user permission levels, domain configuration, group policy objects and execution of SUDO Policies. Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST, Experience with troubleshooting tools such as Wireshark, Traceroute. Strong troubleshooting/root cause isolation skills Demonstrated creative problem-solving approach and strong analytical skills Must be proficient with analyzing log files and standard debugging concepts. Familiarity with tools & practices of the trade such as incident management, knowledge base, defect & escalation management. Excellent communication skills (verbal and written). Preferred: Solid understanding of object-oriented programming skills (Java strongly preferred) A fundamental understanding of ITOM, CMDB and ITIL business process Experience providing web development support is highly desirable. Previous experience working with the ServiceNow platform (Asset Management, Orchestration, Discovery, Mid Server, BSM Map & Service Mapping) Understanding of JavaScript or any other scripting language with logical approach for given problem statement. Previous experience in software development(or) software consulting. Experience supporting and troubleshooting infrastructure level issue Role & responsibilities Preferred candidate profile

Responsibilities: * Implement ITSM processes using ServiceNow platform. * Develop CMDB, ITOM, Asset Mgmt., Service Catalog & Business Rules. * Analyze workflows, create Client Scripts & UI Policies. Work from home

About the Role: OSTTRA IndiaThe RoleMQ Administrator The TeamThe OSTTRA Technology team is composed of Capital Markets Technology professionals, who build, support and protect the applications that operate our network. The technology landscape includes high-performance, high-volume applications as well as compute intensive applications, leveraging contemporary microservices, cloud-based architectures. The Impact: Together, we build, support, protect and manage high-performance, resilientplatforms that process more than 100 million messages a day. Our services are vital to automated trade processing around the globe, managing peak volumes and working with our customers and regulators to ensure the efficient settlement of trades and effective operation of global capital markets Whats in it for you : We are looking for highly motivated technology professionals who willstrengthen our specialisms and champion our uniqueness to create a company that is collaborative, respectful, and inclusive to all.ResponsibilitiesStrong Experience administering, migrating, installing, upgrading, and configuring IBM MQ(Latest version MQ 9.3, MQ 9.4) Support for IBM MQ on Linux servers/Windows OS. Provide build support including troubleshooting, timely resolution, and root cause analysis. Support Incident, problem and change management tasks. Implement change requests basedon CM processes. Support Client related MQ requests efficiently Operational Support Flexible to provide on-call support when required on weekends and holidays What Were Looking For: Degree in Computer Science, IT, or equivalent area of technical study. Minimum 5+ years of Industry experience in IBM MQ Administration and Build. Design, Install, configure, and maintain IBM MQ infrastructure in collaboration withDevelopments teams Good Experience in MQ troubleshooting (Prod Support. Hands-on experience with creating and setting up MQ Qmgrs in the AWS environment. Plan, test, and implement MQ version updates as well as patching activities in the underlyingoperating system. Experience with management of SSL, TLS, data encryption, and certificates. Experience in setting up Multi-Instance/RDQM/Native HA set up in MQ. Knowledge of integration protocols and standards, including Message Queuing (MQ, JMS),and File Transfer (FTP/SFTP} Queue manager cluster setup for workload management Experience in web Methods security management such as certificate management,authentication, and authorization Experience in cloud technologies (Azure, AWS, GCP) would be an added advantage. Experience in Windows Server Clusters/Linux OS. Knowledge of Configuring MQ Monitoring Tools - like Grafana/ITAM will be an addedadvantage. The Location Gurgaon, India About Company Statement: OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise ,processes and networks together to solve the post-trade challenges of global financial markets.OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of CreditRisk, Trade Workflow and Optimisation services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimise processing to drive post-trade efficiencies.OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ yearsMarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and supporting critical market infrastructure and bring together an established community of market participants comprising all trading relationships and paradigms, connected using powerfulintegration and transformation capabilities. About OSTTRA Candidates should note that OSTTRAis an independentfirm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global providesrecruitmentservices to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joiningour global team of more than 1,200 posttrade experts. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ yearsMarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group. Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.Learn more atwww.osttra.com. Whats In It For You Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Recruitment Fraud Alert If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf -----------------------------------------------------------