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Jade Global
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ServiceNow Administrator ((Digital Workplace)

ServiceNow Administrator ((Digital Workplace)

Jade Global

4 - 9 years

11 - 15 Lacs

Kolkata Hyderabad Pune

Posted:5 days ago| Platform:

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Skills Required

itam hrsd servicenow itsm itom css performance analytics cmdb ui policy service catalog problem management javascript change management service request management workflow analysis incident management html servicenow development client scripts itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

ServiceNow Administrator ((Digital Workplace)2
Platform Administration & Configuration
Administer and configure the ServiceNow platform, covering modules like ITSM, ITOM, ITAM, HRSD. This includes developing Business Rules, Client Scripts, Workflows, Service Portal, ESC, Workspaces, NowAssist, and managing user access (ACLs, roles). Perform regular system maintenance, health checks, and performance tuning. Support & Troubleshooting
Provide expert ServiceNow support, diagnosing and resolving technical issues, and performing root cause analysis. Collaborate with users and IT teams to troubleshoot integration challenges and guide users on platform functionalities. Upgrades & Enhancements
Plan and execute ServiceNow upgrades, patches, and hotfixes, including testing new functionalities. Gather requirements and develop custom applications and modules as needed. Data Management & Reporting
Ensure data integrity, manage imports/exports, and create reports, dashboards, and performance analytics to monitor platform usage and identify improvements.

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ServiceNow Administrator ((Digital Workplace)