Service Now Architect

Role Overview:

ServiceNow Architect

Key Responsibilities:

• Lead the architectural design, development, and implementation of custom applications and workflows using the ServiceNow App Engine.
• Translate complex business requirements into scalable, efficient, and secure technical solutions on the ServiceNow platform.
• Provide expert guidance and best practices for leveraging ServiceNow App Engine Studio (AES), Flow Designer, Process Automation Designer, UI Builder, and other App Engine components.
• Oversee and contribute to advanced ServiceNow scripting (Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, etc.) to extend platform functionality.
• Design and implement integrations between ServiceNow and external systems using Integration Hub, REST, SOAP, and other relevant technologies.
• Ensure adherence to ServiceNow best practices, architectural standards, security guidelines, and performance optimization principles.
• Collaborate closely with business stakeholders, product owners, developers, and other IT teams to ensure successful project delivery.
• Conduct technical reviews, provide mentorship to development teams, and foster a culture of innovation and continuous improvement.
• Stay abreast of the latest ServiceNow features, releases, and industry trends, particularly concerning the App Engine and low-code/no-code development.

Required Skills (Must to Have):

• Overall Experience:

  12+ years of progressive experience in IT, with a strong focus on enterprise application development and architecture.

• ServiceNow Architecture Experience:

  Proven experience (at least 3-5 years) specifically as a ServiceNow Architect, leading solution design and implementation.

• ServiceNow App Engine Expertise:

• Demonstrable, hands-on experience in

  implementing and architecting solutions using ServiceNow App Engine

  .
• Expertise with

  App Engine Studio (AES)

  for custom application development.
• Deep proficiency in

  Flow Designer

  for workflow automation.
• Strong experience with

  UI Builder

  for creating engaging user experiences.

• ServiceNow Development:

  Expert-level proficiency in ServiceNow scripting including Server-side (Business Rules, Script Includes, GlideRecord, Scripted REST APIs) and Client-side (Client Scripts, UI Policies, UI Actions).

• Integrations:

  Solid experience designing and implementing integrations using ServiceNow Integration Hub, REST APIs, SOAP, and other integration patterns.

• Platform Knowledge:

  In-depth understanding of the ServiceNow data model, security framework (ACLs, roles), and platform capabilities.

• Problem-Solving:

  Exceptional analytical and problem-solving skills with the ability to troubleshoot complex technical issues.

• Communication:

  Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders.

• Location:

  Ability to work from our Gurugram office.

Preferred Skills (Good to Have):

• Experience with

  Process Automation Designer

  for orchestrating multi-departmental workflows.
• Familiarity with the

  ServiceNow Now Experience UI Framework

  and component development.
• Experience with other core ServiceNow modules (e.g., ITSM, CSM, HRSD, ITOM, GRC) and how they integrate with custom applications.
• Knowledge of

  Agile/Scrum methodologies

  and experience working in an Agile development environment.
• Understanding of

  ServiceNow DevOps and CI/CD practices

  .
• Additional ServiceNow certifications (e.g., Certified Implementation Specialist in relevant modules, or Certified Technical Architect - CTA).
• Experience with cloud platforms (AWS, Azure, GCP) from an integration or hosting perspective.
• Prior experience in a technical leadership or mentorship role, guiding junior developers.

• Certifications:

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).