Service Now Architect

10 - 15 years

13 - 17 Lacs

Posted:2 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role Overview:

ServiceNow Architect

Key Responsibilities:

  • Lead the architectural design, development, and implementation of custom applications and workflows using the ServiceNow App Engine.
  • Translate complex business requirements into scalable, efficient, and secure technical solutions on the ServiceNow platform.
  • Provide expert guidance and best practices for leveraging ServiceNow App Engine Studio (AES), Flow Designer, Process Automation Designer, UI Builder, and other App Engine components.
  • Oversee and contribute to advanced ServiceNow scripting (Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, etc.) to extend platform functionality.
  • Design and implement integrations between ServiceNow and external systems using Integration Hub, REST, SOAP, and other relevant technologies.
  • Ensure adherence to ServiceNow best practices, architectural standards, security guidelines, and performance optimization principles.
  • Collaborate closely with business stakeholders, product owners, developers, and other IT teams to ensure successful project delivery.
  • Conduct technical reviews, provide mentorship to development teams, and foster a culture of innovation and continuous improvement.
  • Stay abreast of the latest ServiceNow features, releases, and industry trends, particularly concerning the App Engine and low-code/no-code development.

Technical Skills

Required Skills (Must to Have):

  • Overall Experience:

    12+ years of progressive experience in IT, with a strong focus on enterprise application development and architecture.
  • ServiceNow Architecture Experience:

    Proven experience (at least 3-5 years) specifically as a ServiceNow Architect, leading solution design and implementation.
  • ServiceNow App Engine Expertise:

    • Demonstrable, hands-on experience in

      implementing and architecting solutions using ServiceNow App Engine

      .
    • Expertise with

      App Engine Studio (AES)

      for custom application development.
    • Deep proficiency in

      Flow Designer

      for workflow automation.
    • Strong experience with

      UI Builder

      for creating engaging user experiences.
  • ServiceNow Development:

    Expert-level proficiency in ServiceNow scripting including Server-side (Business Rules, Script Includes, GlideRecord, Scripted REST APIs) and Client-side (Client Scripts, UI Policies, UI Actions).
  • Integrations:

    Solid experience designing and implementing integrations using ServiceNow Integration Hub, REST APIs, SOAP, and other integration patterns.
  • Platform Knowledge:

    In-depth understanding of the ServiceNow data model, security framework (ACLs, roles), and platform capabilities.
  • Problem-Solving:

    Exceptional analytical and problem-solving skills with the ability to troubleshoot complex technical issues.
  • Communication:

    Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders.
  • Location:

    Ability to work from our Gurugram office.

Nice-to-have skills

Preferred Skills (Good to Have):

  • Experience with

    Process Automation Designer

    for orchestrating multi-departmental workflows.
  • Familiarity with the

    ServiceNow Now Experience UI Framework

    and component development.
  • Experience with other core ServiceNow modules (e.g., ITSM, CSM, HRSD, ITOM, GRC) and how they integrate with custom applications.
  • Knowledge of

    Agile/Scrum methodologies

    and experience working in an Agile development environment.
  • Understanding of

    ServiceNow DevOps and CI/CD practices

    .
  • Additional ServiceNow certifications (e.g., Certified Implementation Specialist in relevant modules, or Certified Technical Architect - CTA).
  • Experience with cloud platforms (AWS, Azure, GCP) from an integration or hosting perspective.
  • Prior experience in a technical leadership or mentorship role, guiding junior developers.
  • Certifications:

    • ServiceNow Certified System Administrator (CSA).
    • ServiceNow Certified Application Developer (CAD).

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