IT Support Specialist

(Qualification : BCA/BTECH/MCA/BSC COMPUTER SCIENCE) Install, configure, and maintain computer hardware, software, and networks Troubleshoot system, hardware, and software issues Monitor system performance and ensure reliability and security Provide technical support to hospital staff and end-users Implement system policies and best practices Maintain backups and disaster recovery protocols Stay up to date with emerging technologies and security standards Provide first-line support for hospital software applications, including electronic health records (EHR), laboratory information systems (LIS), pharmacy and billing systems. Troubleshoot and resolve software issues reported by end-users in a timely manner. Assist in the implementation and upgrades of hospital software systems. Monitor system performance and recommend improvements or changes as needed. Work closely with clinical and administrative teams to understand their software needs and provide solutions. Collaborate with IT team members to ensure integrated support across different systems. Maintain accurate records of support requests, resolutions, and software documentation. Prepare reports on software usage and support trends. Ensure all software use complies with hospital policies and regulatory requirements. Assist in maintaining the security and integrity of sensitive patient information. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Shift: Day shift Night shift Ability to commute/relocate: Trichur, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Computer networking: 1 year (Preferred) Hardware support: 1 year (Preferred)