IT Support Specialist

As a Technical Support Specialist, your primary responsibility will involve providing technical assistance to users, troubleshooting hardware and software issues, and maintaining computer systems. This includes tasks such as installing and configuring hardware and software, resolving user issues promptly, and ensuring the smooth operation of the IT infrastructure. Your key responsibilities will include diagnosing and resolving hardware, software, and network problems for users, setting up new computer systems, software, and peripherals, providing technical assistance to users through various channels such as phone, email, or in person, monitoring system performance, performing regular maintenance tasks, and ensuring the security and stability of IT systems. Additionally, you will be required to create and maintain documentation for IT procedures, troubleshooting steps, and user guides, manage hardware and software inventory, ensure proper licensing, and coordinate repairs or replacements as needed. Training users on new software or hardware and providing ongoing support to ensure effective utilization of IT resources will also be part of your responsibilities. To excel in this role, you should have a strong understanding of computer hardware, software, networks, and operating systems. Your problem-solving skills will be crucial in analyzing technical issues, identifying root causes, and developing effective solutions. Excellent written and verbal communication skills are essential to effectively interact with users and other IT professionals. You should be able to provide helpful and patient support to users, including those with limited technical knowledge. Effective organization and time management skills will help you prioritize tasks, manage multiple support requests, and meet deadlines. Moreover, your ability to learn new technologies and adapt to changing IT environments will be valuable in this position. This is a full-time, permanent position that requires you to work in person. The application deadline is 30/07/2025, and the expected start date is 04/08/2025.,