Kowtha&Co

Providing technical assistance to users, troubleshooting hardware and software issues, and maintaining computer systems. This can include installing and configuring hardware and software, resolving user issues, and ensuring the smooth operation of IT infrastructure. Key Responsibilities: Troubleshooting: Diagnosing and resolving hardware, software, and network problems for users. Installation and Configuration: Setting up new computer systems, software, and peripherals, and ensuring they are properly configured. User Support: Providing technical assistance to users via phone, email, or in person, including answering questions and guiding them through problem-solving steps. System Maintenance: Monitoring system performance, performing regular maintenance tasks, and ensuring the security and stability of IT systems. Documentation: Creating and maintaining documentation for IT procedures, troubleshooting steps, and user guides. Hardware and Software Management: Managing hardware and software inventory, ensuring proper licensing, and coordinating repairs or replacements as needed. Training: Training users on new software or hardware and providing ongoing support to ensure they can effectively utilize IT resources. Skills and Qualifications: Technical Proficiency: Strong understanding of computer hardware, software, networks, and operating systems. Problem-Solving: Ability to analyze technical issues, identify root causes, and develop effective solutions. Communication Skills: Excellent written and verbal communication skills to effectively interact with users and other IT professionals. Customer Service: Ability to provide helpful and patient support to users, even those with limited technical knowledge. Organization and Time Management: Ability to prioritize tasks, manage multiple support requests, and meet deadlines. Adaptability: Ability to learn new technologies and adapt to changing IT environments. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Work Location: In person Application Deadline: 30/07/2025 Expected Start Date: 04/08/2025

As a Technical Support Specialist, your primary responsibility will involve providing technical assistance to users, troubleshooting hardware and software issues, and maintaining computer systems. This includes tasks such as installing and configuring hardware and software, resolving user issues promptly, and ensuring the smooth operation of the IT infrastructure. Your key responsibilities will include diagnosing and resolving hardware, software, and network problems for users, setting up new computer systems, software, and peripherals, providing technical assistance to users through various channels such as phone, email, or in person, monitoring system performance, performing regular maintenance tasks, and ensuring the security and stability of IT systems. Additionally, you will be required to create and maintain documentation for IT procedures, troubleshooting steps, and user guides, manage hardware and software inventory, ensure proper licensing, and coordinate repairs or replacements as needed. Training users on new software or hardware and providing ongoing support to ensure effective utilization of IT resources will also be part of your responsibilities. To excel in this role, you should have a strong understanding of computer hardware, software, networks, and operating systems. Your problem-solving skills will be crucial in analyzing technical issues, identifying root causes, and developing effective solutions. Excellent written and verbal communication skills are essential to effectively interact with users and other IT professionals. You should be able to provide helpful and patient support to users, including those with limited technical knowledge. Effective organization and time management skills will help you prioritize tasks, manage multiple support requests, and meet deadlines. Moreover, your ability to learn new technologies and adapt to changing IT environments will be valuable in this position. This is a full-time, permanent position that requires you to work in person. The application deadline is 30/07/2025, and the expected start date is 04/08/2025.,