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IOT_L2 support Engineer - Contract Hiring - GO/JC/482/2025

2 - 4 years

0 Lacs

Thane Maharashtra India

Posted:6 days ago| Platform: Linkedin logo

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Skills Required

support iot data integration aws jira service management analysis development devops logging monitoring software

Work Mode

On-site

Job Type

Contractual

Job Description

Job Title: IOT_L2 support Engineer - Contract HiringCandidate Specification: Minimum 2 to 4 Years of Experience.Provide

Level 2 support

for cloud-based IoT platforms and applications.Troubleshoot issues related to

device connectivity

,

data ingestion

, and

integration with AWS services

.Handle support tickets and incidents via

Jira Service Management (JSM)

.Perform

Root Cause Analysis (RCA)

for recurring incidents and implement corrective actions.Coordinate with L1, development, and DevOps teams for issue resolution.Monitor systems using

CloudWatch, NewRelic

, and other logging/monitoring tools.Document resolutions, SOPs, and RCA findings in

Confluence

.Ensure adherence to SLAs and maintain high customer satisfaction.

Skills Required

RoleIOT_L2 support Engineer - Contract HiringIndustry TypeIT/ Computers - SoftwareFunctional AreaRequired EducationBachelor DegreeEmployment TypeFull Time, PermanentKey Skills
  • AWS
  • IOT
  • JIRA
  • L2 SUPPORT
  • RCA
Other Information
Job CodeGO/JC/482/2025Recruiter NameChristopher

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