Get alerts for new jobs matching your selected skills, preferred locations, and experience range. Manage Job Alerts
3.0 - 7.0 years
0 Lacs
jaipur, rajasthan
On-site
Genpact is a global professional services and solutions firm with a workforce of over 125,000 individuals in more than 30 countries. The company is characterized by its profound curiosity, entrepreneurial agility, and commitment to delivering enduring value to its clients. Driven by the relentless pursuit of a world that functions better for people, Genpact serves and revolutionizes leading enterprises, including Fortune Global 500 companies, by leveraging its extensive business and industry expertise, digital operations services, and proficiency in data, technology, and AI. We are currently seeking applications for the position of Assistant Manager, Customer Service. As an Assistant Manager, your primary responsibilities will include driving continuous improvement and developing a strategy for your team to achieve organizational goals. You will be expected to monitor team members, offer guidance when necessary, oversee day-to-day operations, generate reports to update the company on the team's progress, build rapport with internal and external stakeholders, address any issues that may arise during shifts promptly and professionally, ensure the delivery of the highest levels of customer service at all times, assist the Manager in ensuring the business runs effectively and efficiently, and communicate clear instructions to team members. Minimum Qualifications: Qualifications we seek in you: - Graduation in any stream except B.Tech and Technical Graduation & Law - Substantial experience in Insurance Operations related to Customer Service backend operations for Group Disability, Employee Benefit, or Worker Compensation products, including Contract management and New Business and Proposal Support - Relevant experience in Team Handling or people-facing roles, with a proven track record of managing 15 to 20 resources and maintaining an engaged workforce - Proficiency in Insurance knowledge and the ability to comprehend and interpret Insurance terminology - Proficient in MS Excel, MS Word, and MS PowerPoint - Ability to conduct root-cause analysis for highlighted process gaps - Collaborative approach to resolving issues with stakeholders, peers, and sub-process areas - Ability to analyze data, adopt a data-driven and fact-based approach Preferred Qualifications: - Strong analytical and problem-solving skills - Effective verbal and written communication with businesses - Demonstrated ability to establish productive working relationships with clients and internal stakeholders Job Details: - Job Title: Assistant Manager - Location: India-Jaipur - Schedule: Full-time - Education Level: Bachelor's / Graduation / Equivalent - Job Posting Date: Apr 2, 2025, 7:05:22 PM - Unposting Date: Ongoing - Master Skills List: Operations - Job Category: Full Time,
Posted 3 weeks ago
5.0 - 9.0 years
0 Lacs
pune, maharashtra
On-site
As an Assistant Manager in Quality Assurance at Genpact, you will be responsible for overseeing the quality framework to ensure the delivery of high-quality services in the Insurance BPO environment. Your role will involve strategizing, implementing, and managing quality assurance processes, driving continuous improvement, and ensuring compliance with insurance industry standards. You will lead a team of QA analysts, collaborate with various departments, and work closely with clients to achieve and exceed quality benchmarks. Your key responsibilities will include developing, implementing, and maintaining a tailored Quality Assurance framework for insurance processes, ensuring compliance with client-specific guidelines and regulatory requirements, monitoring and managing quality metrics to meet service level agreements, and leading, mentoring, and managing the QA team to align their performance with organizational goals. You will also conduct regular performance reviews, provide training and development opportunities, and act as a point of escalation for complex quality or compliance issues. Moreover, your role will involve overseeing audits of customer interactions and policy servicing, identifying gaps in service delivery, recommending corrective actions, collaborating with operations to streamline processes, and reduce errors. You will design and implement quality improvement initiatives, leverage data-driven insights for decision-making, work closely with senior management to align QA strategies with organizational objectives, and develop comprehensive quality dashboards and reports for internal and client review. To be successful in this role, you are required to have a Bachelor's degree in Business Administration, Insurance, or a related field, along with experience in Quality Assurance, preferably in a managerial role within the Insurance or BPO sector. Strong knowledge of insurance operations, particularly in policy administration, is essential. Proficiency in QA tools, quality monitoring systems, data analytics, reporting tools, and familiarity with insurance regulations and compliance standards are preferred skills. In addition, you should possess strong leadership and team management abilities, excellent communication, stakeholder management skills, an analytical mindset with a focus on continuous improvement. Your performance will be measured based on KPIs such as improvement in quality scores across processes, reduction in error rates and compliance violations, timely delivery of quality reports, team performance, retention rates, and increased client satisfaction scores. If you are looking for a challenging opportunity to drive quality assurance initiatives, collaborate with cross-functional teams, and contribute to client satisfaction in a dynamic environment, this role as an Assistant Manager in Quality Assurance at Genpact might be the perfect fit for you.,
Posted 3 weeks ago
6.0 - 8.0 years
8 - 10 Lacs
Kochi
Work from Office
Roles and Responsibilities Manage daily operations of the team, ensuring efficient processing of life insurance claims, benefits, and pension administration. Oversee a team size of 20-25 members, providing guidance and support to ensure high-quality work output. Collaborate with internal stakeholders to resolve complex issues related to policy servicing, underwriting, and customer service. Develop and implement process improvements to increase productivity and reduce errors in insurance operations. Ensure compliance with regulatory requirements and company policies. Desired Candidate Profile 6-8 years of experience in US Insurance industry with expertise in Life Insurance & Annuities. Strong understanding of Benefits, Pension Administration, Policy Servicing, Underwriting concepts. Proven track record of managing teams effectively to achieve operational excellence.
Posted 3 weeks ago
5.0 - 10.0 years
1 - 5 Lacs
Chennai
Work from Office
Role - Subject Matter Expert - P&C Insurance Job Summary The SME-Policy Servicing role involves managing and optimizing policy servicing processes within the Property & Casualty Insurance domain. The candidate will utilize their expertise in MS Office and English communication to enhance operational efficiency. This role requires night shift availability and focuses on delivering high-quality service without travel obligations. ESSENTIAL QUALIFICATION: Graduate with 5 - 10 years of overall experience Flexible to work from office and in night shift timings Excellent Communication skills in English, both verbal and written Min 4 years of Mandatory work exp - P&C Commercial Insurance preferably in Underwriting/ Policy Servicing/Endorsements/ Claims/ Renewals Candidates who are Immediate joiners or with Notice Period of 30days are only preferred Candidates from in and around Chennai location are only preferred Responsibilities Manage policy servicing operations to ensure efficient and accurate processing of insurance policies. Collaborate with cross-functional teams to streamline policy servicing workflows and improve service delivery. Utilize MS Office tools to generate reports and analyze data for informed decision-making. Communicate effectively in English to liaise with stakeholders and resolve policy-related queries. Implement best practices in policy servicing to enhance customer satisfaction and operational excellence. Monitor policy servicing metrics to identify areas for improvement and drive continuous process enhancements. Provide training and support to team members to ensure adherence to policy servicing standards. Develop and maintain documentation for policy servicing processes to ensure compliance and consistency. Coordinate with IT teams to address system issues and optimize policy servicing software applications. Ensure timely and accurate updates to policy records and databases to maintain data integrity. Conduct regular audits of policy servicing activities to ensure compliance with industry regulations. Engage in problem-solving and troubleshooting to address policy servicing challenges effectively. Contribute to the development of strategic initiatives aimed at enhancing policy servicing capabilities. Qualifications Demonstrate proficiency in MS Office applications for efficient data management and reporting. Exhibit strong English communication skills to facilitate effective stakeholder interactions. Possess knowledge of Property & Casualty Insurance domain to understand industry-specific requirements. Show ability to work independently and collaboratively in a hybrid work model. Display adaptability to night shift schedules to meet business needs. Demonstrate attention to detail and accuracy in policy servicing tasks. Have experience in process improvement and optimization within insurance operations. Certifications Required Certification in MS Office applications is required. Certification in Property & Casualty Insurance is a plus.
Posted 3 weeks ago
2.0 - 5.0 years
0 - 3 Lacs
Chennai
Work from Office
Role - Senior Process Executive - P&C Insurance An Executive in the Data stream is responsible for transcribing information from a variety of sources into a standardized database system according to pre-defined rules. S/he has to ensure that all rules are followed in cleansing the data and the data is transferred accurately. When required, s/he will undergo supplemental or developmental training required on skills or processes. Although an individual contributor, s/he will be instrumental in ensuring harmonious working of the team. ESSENTIAL QUALIFICATION: Graduate with 2 - 5 years of overall processing experience preferably in P&C insurance Flexible to work in night shift timings Excellent Communication skills in English, both verbal and written Min 1 year of Mandatory work exp - P&C Commercial Insurance preferably in Underwriting/ Policy Servicing/Endorsements/ Renewals Candidates who are Immediate joiners or with Notice Period of 30days are only preferred Candidates from in and around Chennai location are only preferred ESSENTIAL SKILLS/PERSONALITY TRAITS: Mandatory work experience in property & casualty insurance Resources executing day to day activities of the engagement Prior experience of Back office, data management Strong analytical, logical and data management skills preferred Service Excellence orientation MS Office Skills Basic keyboarding skills and computer skills of data entry Personal effectiveness skills Prioritizes and tracks own activities Follows documented processes Documentation of own work on a daily basis Interpersonal skills Keeps own work aligned with teams requirements OPERATIONAL RESPONSIBILITY: Read shift preparatory notes, with specific reference to any process changes Timely Downloading of data files Check of data in files for correctness Enter data from files / images into the database system Rework data found to be inaccurate (either self check or other QC check) Record data relating to production statistics, end-user related notes, etc as appropriate Record attendance and time-sheet related data Compliant to Organizational Policy Validate own employment related records and update as necessary Undergo skill / process related training as required
Posted 3 weeks ago
3.0 - 8.0 years
4 - 7 Lacs
Noida
Work from Office
Basic Function Handle and administer Family & Medical Leave Act standalone (as well as other leave) claims and adhere to federal and state regulatory and/or company plan requirements and established FMLA workflow procedures Complete eligibility decisions and review for entitlement, gather pertinent data when necessary, from employee, physicians office or employer through outgoing calls, email, fax or other supporting systems. Promptly review new FMLA and other leave claims within regulatory timelines, evaluate against appropriate leave plans and make initial claim decision. Perform leave administration tasks as required, including recertification of health condition, intermittent claim tracking, RTW confirmation, return phone calls, etc. Update systems to accurately reflect leave status and ensure appropriate diary documentation exists Business recommended TAT to complete the activity is up to 5 business days to maintain compliance measures The position is expected to do absence management and adjudication on Federal, State and company leaves. Interact with claim specialist, claim support specialist, QA, Claims Unit Leader (stateside supervisors), employees, employers/customer and physicians office Essential Functions: Analyze, validate and process transactions as per Desktop procedures (L3 & L4) Analyze and research all discrepancies Research & Investigate and resolve outstanding items Determine eligibility, entitlement and applicable plan provisions while meeting timeliness goals Clear and accurate written and verbal communication (Mix of scripted/unscripted) with employee, employer & stateside resources by email and outgoing calls Establish action plans for each file to bring claims to resolution Utilize internal and external specialty resources to maximize impact on each claim file Use PC programs to increase productivity and performance Ensure that the assigned targets are met in accordance with SLA, Performance Guarantee and Internal standards Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence Work as a team member to meet office goals to obtain disabilitys vision while demonstrating core values and meeting key measures Ensure adherence to established attendance schedules Close visual activity - viewing a computer terminal and extensive reading To apply call Miss Jaspreet Kaur at 9667037957
Posted 3 weeks ago
0.0 - 2.0 years
4 - 6 Lacs
Guwahati, Jaipur, Raipur
Work from Office
Having Good Communication Skills, with Relevant Working Experience, must have min UG with 50% Final ScoreLead and manage day-to-day operations within the assigned department. Call HR -Priya Singh- +91 92342 37956
Posted 3 weeks ago
1.0 - 3.0 years
1 - 3 Lacs
Ludhiana, Andheri & Borivali, Delhi & Noida
Work from Office
Greetings from Probus Insurance Broker Pvt Ltd!! Urgent Hiring: Backend Sales Support / Insurance Executive We are looking for dynamic individuals proficient in handling partners, issuing policies, and well-versed with insurance product knowledge. The ideal candidate must have excellent communication skills, strong attention to detail, and the ability to multi-task. Experience: 1-3 years in the Insurance / Broking Industry Must have hands-on experience in policy issuance & agent handling Product Knowledge & Locations: Life Insurance: Mumbai (Andheri), Ludhiana, Delhi, Noida Motor Insurance: Mumbai (Borivali & Andheri), Ludhiana Apply at: hr1@probusinsurance.com Contact: 9892529780 Please apply only if you have relevant experience in the mentioned insurance products.
Posted 3 weeks ago
1.0 - 2.0 years
1 - 3 Lacs
Thane, Navi Mumbai
Work from Office
Hiring For Backend Insurance operations Job Location: Ghansoli Shift: Rotational Week off: 2 Rotational off Looking For immediate Joiner Who have Knowlege about Insurance
Posted 3 weeks ago
8.0 - 13.0 years
7 - 10 Lacs
Gurugram
Work from Office
Summary We are looking for a detail-oriented and proactive professional to lead audit, compliance, and risk initiatives within the renewals and customer retention domain. The role focuses on ensuring regulatory adherence, process improvements, and governance across customer communication, payments, and journey flows. It also includes cross-functional project execution, automation, and internal control development to enhance operational efficiency. Responsibilities – Audit & Compliance (40%) Conduct deep-dive audits and compliance reviews for payments, communication, and surrender processes. Present key findings and mitigation plans to senior stakeholders. Maintain the operational loss database and ensure adherence to IRDAI reporting and internal compliance systems. Monitor journey flows, identify operational gaps, and coordinate with teams for resolution. Ensure timely closure of compliance observations; escalate critical issues in governance forums. Customer Communication & Payments (40%) Design and track Standard Internal Controls (SICs) to strengthen intent-based communication and process accuracy. Lead process improvement initiatives using feedback from internal stakeholders and distribution partners. Drive automation and system enhancement initiatives in collaboration with IT and Risk functions. Analyze data for root cause identification and track efficacy of solutions implemented. Ensure seamless coordination with cross-functional teams for initiative execution. Project Management & Governance (20%) Drive re-engineering of processes based on customer/distributor feedback. Deploy targeted communications to improve customer and partner experience. Support regulatory compliance through ongoing reviews and governance mechanisms. Track project progress and report outcomes in management committees. Requirements – Graduate or Post-Graduate in Management preferred. 4–5 years of relevant experience, with at least 2 years in Operations or Customer Service. Exposure to operational audits, risk assessment, and regulatory compliance. Hands-on understanding of payments processes, automation, and system enhancements. Prior managerial experience with strong documentation and communication skills.
Posted 3 weeks ago
1.0 - 4.0 years
1 - 4 Lacs
Mumbai, Mumbai Suburban, Mumbai (All Areas)
Hybrid
We are seeking a talented individual to join our US C&C team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office. Senior Analyst - Insurance Operations An opportunity to understand end to end lifecycle for US Insurance Broking. A place to enhance your knowledge on work which is undergoing transition. In the first month, we expect you to understand the service or process. Learn about risk associated with service and deeper understanding of workflow by the end of second month of joining and within three months we would want you to become a process expert with knowledge on at least one of the Lines of Business. We have robust training around understanding insurance concepts and business knowledge. Learn about new system and process. Enhance your skills via various development programs offered in-house. Opportunity to build on your insurance knowledge through CII course All benefits as per the location HR policy will be applicable We will count on you to: - Manage own queue of work to ensure timely delivery on all cases as per SLA - Understand and process cases as per process guidelines and checklist - Deliver on KPIs as per company standards - Escalate delays and queries appropriately after due investigation - Responsible for creation of SOPs for new processes, update process manuals - Perform quality checks as per process requirement - Identify opportunities for process improvements with a view to provide better client services - Participate in process update sessions, Process Knowledge Tests, training and coaching sessions - Ensure adherence to policies & procedures as per organizations standards and SOPs - Ensure operational risks are highlighted on time and escalates the same to proper authorities for corrective action - Adhere to data and information security guidelines What you need to have: - Good verbal and written communication skills - Attention to detail - Ability to learn new processes and systems, ability to adapt to change - Ability to prioritize and organize tasks - Ability to work independently and as a part of a team - Graduate - 6months - 5 years of experience in insurance broking domain What makes you stand out? - Analytical ability - Good working knowledge of MS Office particularly Word & Excel Why join our team: - We help you be your best through professional development opportunities, interesting work and supportive leaders. - We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. - Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Marsh is the worlds leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with datadriven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the worlds leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person
Posted 3 weeks ago
5.0 - 7.0 years
2 - 7 Lacs
Thane
Work from Office
1. Renewal Process Coordination, Conversion & Persistency Oversee and manage the entire renewal process for insurance policies(LI, HI, motor), mutual funds, and other investment products. Ensure accurate and timely preparation of renewal paperwork, documentation, and premium/SIP payments. Implement strategies to enhance persistency rates by improving client retention and satisfaction. Collaborate with sales teams to identify and address factors affecting client retention. 2. Data Management & Record-Keeping, performance Tracking & Reporting Extract, maintain, and update records for renewal dates, premium/SIP payments, client preferences, and other relevant data. Ensure data accuracy and timely updates to assist in forecasting, reporting, and performance analysis Track and report renewal rates, persistency metrics, and digital adoption rates. Provide insights and recommendations based on data analysis to improve the renewal process and customer experience. 3. Communication & Client Engagement •Develop and manage a robust communication strategy for clients and sales teams to streamline the renewal notification process. Proactively engage clients to inform them of upcoming renewals, benefits of renewing, and available options. 4. Manage Tele Callers and drive renewal conversion. 5. Coordinate with Marketing for triggering regular communications 6. Coordinate with Sales Strategy for driving Targets
Posted 3 weeks ago
5.0 - 10.0 years
8 - 9 Lacs
Bengaluru
Work from Office
Greetings, We are looking for Assistant Managers for a leading Insurance Company in Bengaluru . Designation- Assistant Manager This is a operations management role with with a team Management of 50-100 resources and 2-3 TL's. This is a Us insurance Profile where candidate would be handeling end to end responsibility of the whole process. Profile Requirements 7+ years of experience in General Commercial Insurance Minimum 2 years of team Handling. Excellent Communication Skills. Experience in Process management. MIS Reports, and daily team operations, KPI's & similar metrics. Background in BPO\KPO Industry preferred. Comfortable working in US Shifts. Location Bangalore To know more on the role drop your cvs at the following number or call to discuss the details. *Prajit 7999557006 Warm Regards, Prajit Grover HR TEAM KVC CONSULTANTS LTD.
Posted 3 weeks ago
7.0 - 12.0 years
10 - 12 Lacs
Bengaluru
Work from Office
Greetings, We are looking for Assistant Managers for a leading Insurance Company in Bengaluru . Designation- Assistant Manager This is a operations management role with with a team Management of 50-100 resources and 2-3 TL's. This is a Us insurance Profile where candidate would be handeling end to end responsibility of the whole process. Profile Requirements 7+ years of experience in Property & Casualty Insurance. Minimum 2 years of team Handling. Excellent Communication Skills. Experience in Process management. MIS Reports, and daily team operations, KPI's & similar metrics. Background in BPO\KPO Industry preferred. Comfortable working in US Shifts. Location Bangalore To know more on the role drop your cvs at the following number or call to discuss the details. *Prajit 7999557006 Warm Regards, Prajit Grover HR TEAM KVC CONSULTANTS LTD.
Posted 3 weeks ago
8.0 - 12.0 years
15 - 18 Lacs
Chennai, Bengaluru
Work from Office
Job Responsibilities : A Insurance domain expert with good understanding of Industry Trends 10+Years of Experience in Managing A Insurance Operations for a Leading US based Insurer At least 8+ years of experience in US / EU / UK / ANZ - Life / Pensions / Annuities / Retirements domain operation. Manage Delivery of processes across A Value Chain across Multiple shores; Team size 100+In-depth knowledge understanding of Products Operations across any of the above domains Industry-recognised domain certifications in any one of the above listed domains Ability to identify opportunities to optimise / transform processes through Lean Green belt or Automation projects .Ability to understand Market/Industry trends and derive meaningful insights Experience of Transformation delivery in business operations and familiar with transformation tools / technology and Industry best-practices Led Major Transformation Projects Delivering Significant Benefits Handled RFPs/ Proactive Proposals Good experience in developing high impact presentations (PPTs) for internal and external customers. Identification of Additional Business Opportunities Identify New Offerings / Contribute to the A COE Flexible to work in shifts Contact Person Marilakshmi S Contact Number 8056644158 Email marilakshmi@gojobs.biz
Posted 3 weeks ago
10.0 - 14.0 years
22 - 25 Lacs
Pune
Work from Office
Candidate Specification: Candidate with minimum 12+ Years of experience in Insurance domain expert with good understanding of Industry Trends Candidate Must have managed Insurance Operations for a Leading US based Insurer especially in Underwriting (Personal Lines and/ or Commercial Lines)Managed a Team size of 200+Led Major Transformation Projects Delivering Significant Benefits Handled RFPs/ Proactive Proposals Good experience in developing high impact presentations (PPTs) for internal and external customers Candidate Preference: AINS / CPCU Certification Black Belt Certification/ Green Belt Certification Managed Blended Operations (Contact Center + Backoffice)Experience in Managing Licensed Functions in Insurance (Producer Adjuster TPA Underwriter) Job Description: Manage Delivery of processes across Value Chain across Multiple shores; Team size 200+Identification of Additional Business Opportunities Identify New Offerings / Contribute to the COE Focus on Building Niche skills in Domain within the organization Contact Person : Marilakshmi S Contact Number : 8056644158 Email : marilakshmi@gojobs.biz
Posted 3 weeks ago
18.0 - 20.0 years
35 - 37 Lacs
Chennai, Bengaluru
Work from Office
Job Roles and Responsibilities: Must have skills Insurance domain expert with good understanding of Industry Trends 18+Years of Experience in Managing Insurance Operations for a Leading US based Insurer At least 12+ years of experience in US / EU / UK / ANZ - Life / Pensions / Annuities / Retirements domain operation. Manage Delivery of processes across Value Chain across Multiple shores; Team size 200+ In-depth knowledge understanding of Products Operations across any of the above domains Industry-recognized domain certifications in any one of the above listed domains Ability to identify opportunities to optimise / transform processes through Lean Green belt or Automation projects . Ability to understand Market/Industry trends and derive meaningful insights Experience of Transformation delivery in business operations and familiar with transformation tools / technology and Industry best-practices Led Major Transformation Projects Delivering Significant Benefits Handled RFPs/ Proactive Proposals Good experience in developing high impact presentations (PPTs) for internal and external customers. Identification of Additional Business Opportunities Identify New Offerings / Contribute to the COE Contact Person : Marilakshmi S Contact Number : 8056644158 Email : marilakshmi@gojobs.biz
Posted 3 weeks ago
12.0 - 15.0 years
25 - 27 Lacs
Chennai, Bengaluru
Work from Office
Must have skills A Insurance domain expert with good understanding of Industry Trends 12+Years of Experience in Managing A Insurance Operations for a Leading US based Insurer especially in Underwriting (Personal Lines and/ or Commercial Lines) Managed a Team size of 100+ Led Major Transformation Projects Delivering Significant Benefits Handled RFPs/ Proactive Proposals Good experience in developing high impact presentations (PPTs) for internal and external customers Green Belt Certification Black Belt Certification Managed Blended Operations (Contact Center + Backoffice) Experience in Managing Licensed Functions in A (Producer Adjuster TPA Underwriter) Key responsibilities: Manage Delivery of processes across A Value Chain across Multiple shores; Team size 100+ Identification of Additional Business Opportunities Identify New Offerings / Contribute to the A COE Focus on Building Niche skills in A Domain within the organization Contact Person : Marilakshmi S Contact Number : 8056644158 Email : marilakshmi@gojobs.biz
Posted 3 weeks ago
0.0 - 2.0 years
2 - 2 Lacs
Thane, Pune, Mumbai (All Areas)
Work from Office
6month plus experience of working in a domestic/international contact center/ service.Making sales calls, upselling, and cross-selling insurance products.Responsible for out calling to existing customer for renewal retention, customer service skill Required Candidate profile to coordinate with channel partner for closure of renewal incase customer direct visit requirement and delivering the relevant KPI’s and Upsell and Crosssell as per the campaign at the Contact Centre.
Posted 3 weeks ago
1.0 - 3.0 years
3 - 4 Lacs
Mumbai Suburban
Work from Office
1 Vacancy for HR & Administration (Day Shift) - minimum 1-3 years of experience in the HR Operations role. Job Description: Lead end to end recruitment cycle including job posting, sourcing, screening, interviewing & hiring. Collaborate with department heads to forecast hiring needs and develop job descriptions. Maintain recruitment metrics and report to ensure efficiency & quality of hires. Negotiate offers, prepare employment letters and manage pre-joining processes. Maintain attendance & employee records properly. Manage payroll functions, , ensuring accurate & timely processing of employee salaries. Ensure compliance with labor laws and HR policies in all payroll & HR processes. Handle all office related compliance payments TDS , MLWF, PTEC, EPF etc. Conduct exit interviews & process Full & Final settlement of separated employees Handle insurance related matters of employees. Drive employee engagement activities & performance management. Act as a point of contact for employee grievances, conflict resolution & disciplinary actions. Manage proper &clear coordination with vendors. Handle all administrative tasks to streamline office operations. Ensure timely TDS return filing & form 16 generation process. Plan and ensure that the deadlines are met. Working on Saturday, in case to meet deadlines and pending work. Job Specification: Bachelor's / Master's degree in HR, Finance, or a related field. Proven experience in HR & payroll functions. In-depth knowledge of payroll regulations and practices. Strong organizational skills and attention detail. Excellent communication & interpersonal skills. Ability to manage confidential information with integrity. Proficiency in HR & Admin role & payroll software Must have Knowledge of Basic and Advance excel. Have good fluency in English. Office Timings : 09:30 am to 06:30 pm (day shift) Location: Near Andheri East (15 minutes walking distance from Andheri station & 1 minute minute walking from WEH Metro station ) Interested candidates may apply on the portal or get in touch via email at hr@cpaservices.biz
Posted 3 weeks ago
0.0 - 1.0 years
1 - 5 Lacs
Navi Mumbai
Work from Office
Skill required: Group Core Benefits- Claims Case Mgmt. Group Disability Insurance Designation: Claims Management New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 year About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.Team prepares a case studyGroup disability coverage is tied to employment. If change or loss of job, the coverage is not portable. The cost of group coverage can also change from year to year. It is a sort of insurance that pays out if a policyholder is unable to work and earn an income due to a disability. What are we looking for Problem-solving skills. Written and verbal communication. Collaboration and interpersonal skills. Ability to meet deadlines. Process-orientation Roles and Responsibilities: Your expected interactions are within your own team and direct supervisor. You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments. The decisions that you make would impact your own work. You will be an individual contributor as a part of a team, with a predetermined, focused scope of work. Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 3 weeks ago
1.0 - 3.0 years
2 - 4 Lacs
Navi Mumbai
Work from Office
Skill required: Group Core Benefits - Group Disability Insurance Designation: Insurance Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. What are we looking for Adaptable&flexible. Ability to work under pressure. Problem solving skills. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Qualification Any Graduation
Posted 3 weeks ago
5.0 - 8.0 years
3 - 6 Lacs
Navi Mumbai
Work from Office
Skill required: Group Core Benefits - Group Disability Insurance Designation: Insurance Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.The benefits of having a strong core include injury prevention, reduction of back pain, improved lifting mechanics, balance, stability, and posture, as well as improved athletic performance.Group disability coverage is tied to employment. If change or loss of job, the coverage is not portable. The cost of group coverage can also change from year to year. It is a sort of insurance that pays out if a policyholder is unable to work and earn an income due to a disability.FUW - Supporting underwriters in generating Quotes and Proposal by completing pre underwriting work. providing additional support to the underwriter in determining whether clients can qualify for insurance policies, products, or other financial services. Performing duties regarding new and renewal accounts, risk assessments, and loss runs and loss ratings, assisting underwriters with the computation of rates and premiums.Ability to establish strong client relationshipAbility to handle disputesAbility to manage multiple stakeholdersAbility to meet deadline What are we looking for Adaptable and flexibleAbility to perform under pressureProblem-solving skillsAbility to work well in a teamPrioritization of workload Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 3 weeks ago
1.0 - 3.0 years
2 - 6 Lacs
Navi Mumbai
Work from Office
Skill required: Group Core Benefits- Claims Case Mgmt. Group Disability Insurance Designation: Claims Management Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.Team prepares a case studyGroup disability coverage is tied to employment. If change or loss of job, the coverage is not portable. The cost of group coverage can also change from year to year. It is a sort of insurance that pays out if a policyholder is unable to work and earn an income due to a disability. What are we looking for Problem-solving skillsWritten and verbal communicationCollaboration and interpersonal skillsAbility to meet deadlinesProcess-orientation Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 3 weeks ago
7.0 - 11.0 years
4 - 8 Lacs
Navi Mumbai
Work from Office
Skill required: Group Core Benefits- Claims Case Mgmt. Group Disability Insurance Designation: Claims Management Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.Team prepares a case studyGroup disability coverage is tied to employment. If change or loss of job, the coverage is not portable. The cost of group coverage can also change from year to year. It is a sort of insurance that pays out if a policyholder is unable to work and earn an income due to a disability. What are we looking for Problem-solving skillsWritten and verbal communicationCollaboration and interpersonal skillsAbility to meet deadlinesProcess-orientation Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 3 weeks ago
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Accenture
39581 Jobs | Dublin
Wipro
19070 Jobs | Bengaluru
Accenture in India
14409 Jobs | Dublin 2
EY
14248 Jobs | London
Uplers
10536 Jobs | Ahmedabad
Amazon
10262 Jobs | Seattle,WA
IBM
9120 Jobs | Armonk
Oracle
8925 Jobs | Redwood City
Capgemini
7500 Jobs | Paris,France
Virtusa
7132 Jobs | Southborough