446 Insurance Operations Jobs - Page 10

We are hiring for a Senior Process Associate in Insurance Claims with 37 years of relevant experience. This is an excellent opportunity to join a reputed financial services firm and play a key role in managing claims, ensuring operational accuracy, and supporting risk management initiatives. Your Future Employer - A globally respected organization in the financial services space, known for its strong commitment to process excellence, innovation, and employee growth. Responsibilities - Manage end-to-end claims processes within the insurance domain Demonstrate strong understanding of banking and insurance services Communicate clearly and effectively with internal and external stakeholders Perform risk management activities and support insurance programs Execute reconciliation tasks and ensure accurate documentation Prioritize tasks and meet deadlines in a fast-paced environment Collaborate with product and process experts to stay updated on workflows Requirements - 3-7 years of relevant experience in insurance claims Any graduate (Finance qualification preferred) Excellent written and verbal communication skills Proficiency in Microsoft Excel Comfortable working in a 6 PM - 3 AM shift (Hybrid work model, Pune) What is in it for you - A hybrid work environment providing flexibility and structure Opportunity to be a part of a high-performing, growth-focused team Exposure to end-to-end insurance operations with a global client base Continuous learning and career advancement in a leading firm Reach us: If you think this role aligns with your career aspirations, kindly send your updated CV to vasu.joshi@crescendogroup.in for a confidential discussion on the opportunity. Disclaimer: Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging, memorable job search and leadership hiring experience. Crescendo Global does not discriminate based on race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Note: Due to the high volume of applications, if you do not hear back within 1 week, please assume your profile was not shortlisted. Your patience is appreciated. Scam Alert: Crescendo Global never asks for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report any fraud immediately. Stay alert! Profile Keywords - Claims Management Jobs, Insurance Jobs, Finance Operations, Reconciliation, Claims Analyst, Risk Management, Hybrid Jobs Pune, Excel Insurance Jobs, SPA Jobs Pune, Insurance Claims Processing, Banking and Insurance Careers.

Walk-in Drive North America Insurance Claims Role: North America Insurance Claims Walk-in Time: 12:00 PM to 1:00 PM Work Mode: Hybrid Work Location: Vikhroli Experience Required: 1 to 4 Years Qualification: Graduation (Any Stream) Shift Timing: 6:30 AM to 3:30 PM Interview Venue: WTW iThink Techno Campus, 7th Floor, A & B Wing, Off Pokhran Road No. 2, Close to Eastern Express Highway, Thane West 400607 Roles & Responsibilities Notify Claims to the insurer on behalf of the Client Maintaining and updating the centralized inbox and tracking database regularly Liaising with team members and US peers to ensure all aspects of Claims are addressed Extreme focus on quality with the understanding of financial implications Ensuring Claims operational reports are reviewed daily and followed up with Carriers Escalate errors and breaches to the Lead Work as per compliance requirements of the organization Revert to emails in a professional manner Active participation in all interactions (Team huddles, Stakeholder discussions, etc.) Qualification Graduation Skills:- Excellent command over written and spoken English Attention to detail, quality and accuracy Ability to prioritise and organise tasks, work within stiff timelines Ability to learn new processes and systems Flexible and adaptable to changing demands Ability to work under pressure and meet tight deadlines Should be a quick learner and team player Ability to work independently and as part of a team Extreme competence in comprehension Insurance experience preferred

About Client Hiring for One of the Most Prestigious Multinational Corporations!! Job Title : Property and Casualty insurance Qualification : Any Graduate and Above Relevant Experience : 3 to 8 years Must Have Skills : 1.Problem solving skills: Investigative, analytical, detail-oriented nature. 2.Organizational skills: Able to multi-task, establish priorities, complete tasks/assignment in a timely manner and comply with process requirements 3.Exceptional commitment to customer service. 4.Interpersonal Skills: Demonstrates solid relationship building skills by being approachable, responsive and proactive 5.Should demonstrate collaborative working 6.Communication: Communicates orally and in writing clearly, concisely and professionally. No MTI, able to articulate while on call. 7.Attitude: Positive Mindset, maturity and friendly behavior. 8.Flexibility: Should be flexible with shifts. Good Have Skills : Experience into International commercial insurance for Property and Casualty. Roles and Responsibilities : 1.Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. 2.Meets and exceeds client performance standards. 3.Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner 4.Takes initiative to find solutions and works effectively as a member of the team 5.Develops and implements procedures to meet quality, quantity, and timeliness standards. 6.Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative. 7.Coaches less-experienced staff in learning procedures and insurance knowledge. 8.Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions. Location : Kochi CTC Range : 5LPA -10 LPA (Lakhs Per Annum) Notice Period : Immediate -30 Days Mode of Interview : Virtual Shift Timing : US shift Mode of Work : Hybrid -- Thanks & Regards, Niveditha HR Senior Analyst- TA-Delivery Black and White Business Solutions Pvt Ltd Bangalore,Karnataka,INDIA. Direct Number: 080-67432432/Whatsapp @9901039852| niveditha.b@blackwhite.in | www.blackwhite.in ***************** Refer your Friends and Family *******************

We are looking for a motivated and detail-oriented Customer Service Associate to support client servicing operations for group health insurance. This is a junior-level position suitable for candidates with prior experience handling TPA operations and servicing large corporate accounts (50+ clients). The role involves supporting claims, endorsements, and other service tasks as assigned, while also contributing to business development through referrals and account references. Key Responsibilities: Handle client service tasks including: Claims coordination and follow-ups with TPA/insurer. Policy endorsements (additions/deletions/changes). Documentation and query resolution. Maintain strong working relationships with assigned clients under the guidance of the reporting manager. Coordinate with internal teams and TPAs to ensure smooth and timely servicing. Meet performance targets related to service quality and client satisfaction. Generate references and account leads from previously serviced clients to support B2B sales efforts. Maintain accurate records and prepare reports as required. Undertake any additional responsibility as assigned by the reporting manager. Required Skills & Experience: 1-3 years of experience in a TPA, insurance company, or insurance broker firm handling group health insurance. Prior exposure to servicing 50+ corporate clients is preferred. Familiarity with claims process and endorsement documentation. Strong communication and interpersonal skills. Knowledge of the local language is essential. Basic MS Office skills (Excel, Word, Outlook). Ability to manage multiple tasks and work independently under supervision. Education: Graduate in any stream. Additional certification in insurance (preferred but not mandatory). What We Offer: Opportunity to grow within the client servicing domain. Exposure to B2B insurance operations and structured career progression. A performance-driven culture with mentorship and team support.

Job Purpose / Role. The main purpose of this role is to underwrite profitable new and renewal business to meet. Negotiate, participate and pricing and terms and conditions. Have ownership of accounts and clients. To develop and maintain strong relationships with brokers and clients.. Key Responsibilities?. Underwrite new and renewal accounts to meet top and bottom line targets (local and/or regional). Negotiate participation, pricing and terms and conditions with brokers. Proactively manage capacity.. Underwrite in line with LoB governance framework e.g. Underwriting Authorities, global MSU, Underwriting Guidelines, Rules and Principles. Ensure contract certainty is achieved on all accounts at time of inception.. Ensure accurate policy documentation issued to broker (where AGCS responsibility to do so) or broker has issued documentation (where broker responsibility).. File maintenance – ensure file is established (whether electronic or paper) and maintained for each risk and transaction handled.. Proactively support acqusition of new business and retention of existing business (including client and broker negotiations where necessary).. Proactively liaise with Distribution Management team on market management initiatives.. Positively represent AGCS externally to the market.. Proactively drive involvement of functional areas in Underwriting process, including e.g. MMC, ARC, Claims, Operations.. Develop and maintain strong relationships with key brokers and clients and other relevant stakeholders (e.g. risk managers.. Key Experience / Requirements / Skills?. Proven track record in Underwriting profitable business in Property, Engineering Domain. Good understanding of LoB products and portfolio.. Demonstrable, established relationships with brokers at peer group level and established within market.. Understanding of legal and regulatory framework. Required Education/ Experience?. Engineering Degree/Graduate Degree.. Completion of professional insurance qualifcation (e.g. CII). Required General Skills?. Fluent in English. Written and verbal communication skills.. Presentation skills in a various internal and external settings. Organisational and interpersonal skills. Business knowledge and professional disposition. 75173 | Underwriting | Professional | Allianz Commercial | Full-Time | Permanent. What’s in it for you?. Let’s Care About Everything That Makes You, You. We are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working. Please feel free to discuss flexible working arrangements with us.. Let’s care for your financial wellbeing. We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension.. Let’s care for your opportunities to progress. From career development and digital learning programmes to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.. Let’s care for life’s twists and turns. From our support for flexible working, health, and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We’ve got your back.. Let’s care for our society and our planet. With opportunities to be engaged in shaping a future that is safe, inclusive, and sustainable, we care for the tomorrows of our people, our industry, and our clients.. Care to join us?. Allianz Commercial is a global corporate insurance carrier and part of Allianz Group. We provide risk consultancy, Property-Casualty insurance solutions and alternative risk transfer for a wide spectrum of commercial, corporate and specialty risks across 10 dedicated lines of business.. Learn more about us by clicking?here.. Allianz is an equal opportunity employer, and therefore welcomes applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, sexual orientation, or any other protected characteristic. Diversity of thinking is an important part of our company culture.. Show more Show less

Dear Candidates !! Greetings from Muthoot Fincorp Ltd !! We have urgent Requirement of Operations Manager - Insurance (Claims ) Offered CTC As per market Standards Job Location s:- Kochi Age Bar : 21- 35 year Minimum Qualifications and Experience: Graduate in any stream. 4 to 8 years experience in BFSI/NBFC sector in Operations in insurance industry . Key Responsibilities Devise comprehensive strategies for the insurance vertical aligned with MFLs objectives. Lead, mentor, and manage a team to achieve sales targets, operational efficiency, and customer satisfaction. Monitor and analyze market trends, customer needs and competitor activities. Lead the development and implementation of the national insurance strategy (Life & non-Life) and business plan. Expand the insurance business by exploring new markets, products, and partnerships. Collaborate with teams to innovate and develop insurance products that cater to customer needs. Cultivate and maintain relationships with insurance partners, regulators, and other stakeholders. Develop and deliver training and coaching programs to enhance the skills and capabilities of the insurance staff. Provide guidance and support to the regional heads and product managers on insurance-related matters. Manage and oversee the performance of the insurance team across all regions and products. Implement performance metrics, analyze data, and initiate corrective measures to optimize results. Oversee budgeting, forecasting, and financial performance of the insurance vertical. Ensure adherence to regulatory guidelines, mitigate risks, and maintain compliance within the insurance operations. Interested Candidates can share me CV at - eshaa.g@muthoot.com Thanks and Regards, ____________ Eshaa Junior Manager- HR Muthoot FinCorp Ltd.

About the Team Join Meeshos dynamic Controllership vertical, where our dedicated insurance operations team plays a crucial role in managing and optimizing the companys insurance portfolio. We collaborate closely across functions and with external partners to ensure seamless policy renewals, efficient claims management, and strategic risk mitigation. As part of a high-performing team, youll contribute to driving operational excellence, compliance, and continuous improvement, supporting Meeshos growth with robust insurance frameworks and proactive management. If you thrive in a fast-paced environment and are passionate about delivering impactful insurance solutions, this is the team for you. About the role We are seeking an Assistant Manager- Insurance to lead and manage the insurance operations at Meesho. This role involves overseeing both day to day insurance task and handling more complex insurance operations, including policy renewals, claims closure and overall insurance management. You will work closely with internal teams and external insurance consultant/ Brokers, ensuring smooth operations and driving efficiency at entry level. What will you do Manage the renewal process for both small and large insurance companies to ensure timely completion and accurate documentation. Oversee the closure of both small and large claims, ensuring all the claims are processed in accordance with policy terms and within agreed timelines. Coordinate with internal teams, external vendors and insurance consultants to ensure effective claim resolution and policy management, Regularly connect with insurance consultants to review and discuss ongoing insurance matter taking feedback, insights and ensuring alignment on strategic initiative. Assist with insurance declaration and ensure accurate documentation is submitted on time. Collaborate with different stakeholders to manage and resolve complex insurance related issues, providing regular update to leadership. Monitor Key performance indicators for insurance operations and provide insights for continuous improvement. Support the development and implementation of strategy to improve insurance policies and optimize efficiency. Ensure all insurance operations comply with legal, regulatory and company specific requirements. Identify and access risks in insurance policies and claims, recommendations for risk mitigation strategies. Support in conducting regular audits and assessments to ensure adequate insurance coverage and compliance with relevant laws. What will you need MBA or similar advance degree in related fields. Proven experience in managing insurance operations, particularly in corporate or large scale environment. Strong understanding of insurance policies, claim management and renewals. Experience working closely with insurance consultants and managing external partnerships. Proficient in MS excel and experience with insurance management system is a plus, Excellent communications and interpersonal abilities. Strong bias for speed execution Ability to multitask, Think critically and execute tactically. Have a proven record of finding innovative solutions to the problems.

Responsibilities: * Lead claims settlements and operations on-site * Ensure compliance with HIPAA & insurance ops standards * Manage health claims of our patients from start to finish * Collaborate with stakeholders on claim resolution

Desired Qualification: Graduate, preferably with a professional qualification in any discipline. Insurance qualification/ IRDA certification preferred Key Responsibilities: To be responsible for settlement of Motor claims. Efficient operations by maintaining Unit SLA on TAT and accuracy. Adherence to processes and controls and re-engineer control mechanism Handling PAN India operations. Liaison with the Insurance Companies and brokers for all purposes. PAN India control on Cover note Management. PAN India control with maker checker concept. End to End Renewal Process Management. Reconciliation with Accounts and Insurance Company. Policy Issuance Management and coordinating with unit locations, brokers, surveyors and insurance agencies. Documentation and data Management. Payment Instrument Control Management. Liaison with respective insurance companies for issuance, customer complaints, claims settlement, etc. Ensure implementation of Standard Operating Procedures Ensure fast claim settlement and no loss to the company on claim reimbursement. Identify and control key risks associated with Insurance Operations Create and publish insurance MIS to relevant stakeholders Track all insurance claim and ensure early settlement Co- ordinate with cross functional teams for ensuring seamless operations Identify training needs and ensure that trainings are adequately imparted at user end Identify and implement industry wide best practices Ensure deep understanding of insurance product program and take necessary proactive steps to reduce pain areas of customers Desired Skillset: Excellent MS Excel skills, MIS, analytics Good working knowledge of the Microsoft office is essential, particularly Excel Good interpersonal skills. Excellent written and verbal communication skill Ability to analyse and suggest solutions to improve metrics and client service Ability to effectively deliver results under pressure Possess a keen eye for detail Compensation band: Up to 3 LPA

Insurance officer is a part time on-roll employee of PMLI deployed for rendering administrative support forthe sale of PNB MetLifes life insurance products and thereby enabling the new business sourcing under Bancassurance Channel (PNB). These employees are eligible for all benefits as made available by the organization.

Insurance officer is a part time on-roll employee of PMLI deployed for rendering administrative support forthe sale of PNB MetLifes life insurance products and thereby enabling the new business sourcing under Bancassurance Channel (PNB). These employees are eligible for all benefits as made available by the organization.

Greetings from ReSource Pro!!! . Job Description Job Title: Assistant Manager, Service Delivery, India Working Experience: Minimum 8 years experience, 1 + years of experience as an Assistant Manager (on paper). Department: Service Delivery Unit Minimum Qualifications: Graduation Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met. Identify and lead the department, division or company level projects to realize corporate goals and strategies. Principal Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Competencies, Skills and Behaviors: Manages for effective performance and develop staff Build effective team relationships Communicates effectively Demonstrates functional excellence Customer centric Shift Timings: Regular Shift - 7:00 AM to 4:00 PM | 7:30 AM to 4:30 PM | 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM Contact Scope: Contact - HR Sakshi | 8904593038 | Call | Email sakshi_gupta@resourcepro.in

Job Description Designation: Expert-Insurance Operations Experience: 4 to 8 years Location: Pune Shift Time: Night Shift Notice Period: Immediate Joiners or 30 days Skills Required: Workers Compensation, Underwriting, Insurance claims, Policy Administration Relevant work experience in Insurance domain Review and process Workers Compensation policies, including new business, renewals, and endorsements, Review policy applications and submissions for accuracy, completeness, and compliance Analyze underwriter critiques (Crits) and provide timely responses or corrections as needed, Process and issue endorsements and policy changes as per client and underwriter instructions, Validate payroll and classification data to ensure proper rating and premium calculations, Communicate with brokers/agents to gather or clarify required information, Monitor claims-related updates and adjust coverage information accordingly, Ensure adherence to regulatory and internal standards during endorsement processing, Practical knowledge on usage of MS Office tool, Must hold a graduation in any streams, 74248 | Underwriting | Professional | PG07 | Allianz Technology | Full-Time | Permanent Allianz Group is one of the most trusted insurance and asset management companies in the world Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us, We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in, We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation, Join us Let's care for tomorrow,

About The Role : -Understanding of insurance processes, operations standards, industry regulations. -Oversee daily operational activities and ensure smooth workflow across departments with a strong focus on excellence, quality management and audit compliance -Develop and drive continuous improvement initiatives to enhance operational performance in coordination with cross-functional teams – Like Projects, Underwriting, compliance, IT, sales to align operational goals -Conduct regular quality audits and implement corrective actions to address gaps -Lead internal and external audit activities, maintain detailed data, documentation and records. Ensure all operational processes are compliant with company policies and regulatory requirements -Implement and monitor best practices to optimize workflow efficiency and service quality. -To manage, mentor, motivate and lead team. -Ability to priorities and manage multiple task efficiently. -Excellent Verbal and written communication Qualifications: Bachelor’s degree in Business Administration, Insurance, Finance, or a related field, (Master’s degree preferred). Minimum 4-5 years of experience in insurance operations, with at least 2 years in a managerial role.

Role & responsibilities Ensure team members are visiting the customers place as per the schedule Monitor the team members activity in terms of volumes (documents collected) Review the queries received from the customer and the responses from the team members Help team members in resolving escalationsfrom customers Review the reports sent by the team members and take necessary actions (issues with respect to claim registrations) based on the report. Coordinate with front end team and help in getting the claims registered Conduct weekly/monthly one on one review with the team membersto understand their concerns and help simplify the process Review the claims dump along with front end team and take necessary action for IR raised, reopening the claims, dummy claims as appropriate Review the feedback received from the customers. Rework on the low ratings and identify the areas of improvement and implement process improvements Team management Review on the low C-SAT/D-SAT to improve the communication quality or process gap if any as per the clients understanding/requirement. Coordinate with internal/external stakeholders and other regions on the support needed for the client requirements, like helpdesk , wellness-related activity and more. Preferred candidate profile 3-5 years of experience in people management and customer service & 7-8 years of overall experience in service industry

Job Overview - As an Insurance Operation Representative specially from corporate agent industry, your primary responsibility will be addressing inquiries, resolving issues, and providing accurate information regarding insurance policies, claims registration, Insurance Data entry and etc., you will serve as a liaison between the insurance company and our team. Roles & Responsibilities - 1. Accurate data entry of Insurance business by collecting and coordinate with Branches across India. 2. Work closely with Insurance companies and branches for day-to-day work like, quotation and claims registrations (as per the requirements) 3. Send monthly insurance renewal reminders to existing clients from the database and take report from Branches CS. 4. Reconciliation of commission received from various Insurance Partners. 5. Coordinating with partners for Monthly MIS. 6. Sharing timely & accurate MIS data with Finance department for generating tax invoices. 7. Follow up with clients/partner for payments against generated invoices. 8. Act as mediator between company and clients/partner. 9. Ensure all operational activities comply with internal policies, industry regulations (IRDAI guidelines), and legal requirements. Qualifications and Criteria: Bachelor's degree preferred with Advance Excel Knowledge. Previous experience in customer service, preferably in the insurance industry. Proficiency in using customer service software and Microsoft Office applications. IRDA certification will be the added advantage. Compensation & Benefits Fixed: Depends on experience, qualifications. Variable: Annual Performance Based Incentive. Group Health Insurance Benefits as per company policy.

Responsibilities: * Sell insurance products * Manage client relationships * Process claims & policies * Provide advisory services * Market insurance solutions

The role involves setting up of Back office operations in Mutual Funds and Insurance (Life and General) 1. Typical day to day operational part: a. Follow-ups, Enquiries, quote generations, status reporting, MIS & reports, Customer care and query resolution b. Inward and Outward management, couriers, etc. c. Petty Cash Management d. Staff Conveyance/Travel allowances payments e. Qandle HRMS module Full implementation f. GST Coordination with CA g. TDS, ESIC, PF, PT, Rent and Utility Payments, Insurance payments h. Bank Transactions reconciliation i. Asset management & AMC j. Agreements, Renewals k. Support to Pune & Ratnagiri branches for Operations business l. New Employee on-boarding and Exit formalities for outgoing employees m. Vendor & stakeholder management n. Insurance claim handling/management 2. What is expected a. Handle above activities through employee engagement b. Streamline processes c. Handle operational queries efficiently for its logical conclusion. d. Handle Salary and Staff conveyance payments e. Create Weekly/Fortnightly/Monthly reporting structure for all key business and operational aspects f. Monitor, Train and Improve communication by employees to external stakeholders and clients g. Regulatory Compliances h. Ad-hoc tasks

Role & responsibilities Review First Notice of Loss (FNOL) entries and confirm document completeness Collect supporting documents (e.g., police reports, invoices, photos) from brokers and insureds as required Maintain and update digital records of claim files in internal platforms (FIS, CMS, etc.) Identify missing documents or data inconsistencies and flag them for the onshore team Maintain up-to-date claim checklists and logs Categorize claims based on pre-defined triage criteria (Low, Medium, High exposure) Perform quality checks on document uploads, file naming conventions, and tagging Communicate professionally with brokers and insureds via email only for the purpose of gathering documents. Preferred candidate profile Prior experience in administrative support for an offshore company, preferably in insurance or claims (35 years) Strong attention to detail and ability to follow structured workflows Excellent organizational and time management skills Familiarity with document management systems is a plus Proficient in Excel, Outlook, and internal claim platforms (training provided) Strong written communication skills Ability to work within a team and under supervision

Role & responsibilities Timely process business enquiries Pre-underwiring, Data analysis, develop quotation sheet Perform web search and review info through various sources Perform risk assessment based on financial and non-financial information Timely and accurate prepare underwriting referral for senior underwriters Proactive engagement with underwriting to ensure for new and renewed accounts an efficient and smooth account hand over, to ensure information received is understood and complete in order to process / instruct policies on system(s). Ensures timely and complete documentation of files handled by role holder in UW file (on document management system). Keeps track of implementation progress and liaises with local staff to resolve queries etc. of an account globally (per defined KPI) and proactively take appropriate action. At request of Underwriting, ensure timely and high-quality implementation of mid-term endorsements, issuance of certificates of insurance. Ensure appropriate communication flow between Underwriting and EO and network for mid-term endorsements. Foster positive relationship with internal/external counterparts to get a mutual understanding of their needs. Preferred candidate profile Educated to at least Graduation or similar like BCom, BBA, CA Intermediary etc. Any insurance related qualification is a plus Experience: Minimum 3 years of experience post-graduation in any type of business/financial analysis Strong communication: Excellent verbal and written communication, collaboration, presentation and influencing skills. Able to communicate effectively with internal and external stakeholders at all levels of sophistication. Ability to work in a fast-paced environment and efficiently juggle numerous concurrent responsibilities. Attention to detail Time Management Continuous Improvement Focused Results Oriented

Human Resources – Insurance Division No. of Positions: 01 Location: CHEMBUR Mumbai Preferred candidates with relevant experience in the insurance industry. Required Candidate profile THE DESIRED CANDIDATE WILL BE HAVING HR RELATED EXPERIENCE IN THE INSURANCE SECTOR ,JOB LOCATION IS CHEMBUR IN MUMBAI RESIDING CLOSEBY OR WILLING TO TRAVEL EARLY JOINING IS NEEDED FOR THE SAME . Perks and benefits PERKS & BENEFITS AS PER INDUSTRY STANDARDS

Company: Marsh Description: Marsh is seeking candidates for the following position based in Mumbai office: Senior Analyst - Insurance Operations What can you expect? An opportunity to understand services which are integral part of Insurance broking lifecycle A place to enhance your knowledge on work which is recently transitioned or to be transitioned In the first month, we expect you to understand the service or process. Learn about risk associated with service and deeper understanding of workflow by the end of second month of joining and within three months we would want you to become a process expert with knowledge on at least one of the Lines of Business Our team is new but growing at fast pace and most of our colleagues have an average experience of 4 years. We are one big family who takes pride in exceeding end customer expectations with focus on insurance and business knowledge. We have robust training around understanding insurance concepts and business knowledge. All the team members will support you during this journey. What is in it for you? Solid platform to demonstrate your leadership skills Build strong network across our organization Enhance your skills via various development programs offered in-house All benefits as per the location HR policy will be applicable We will count on you to: Contributes to achievement of Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives Adheres to Company policies and is in compliance at all times Maintains performance standards Updates reports based on predefined templates on a regular basis to ensure accurate entry Maintains a basic understanding of the core aspects of relevant Insurance and related legislation Completing all training related activities when assigned Cognizant of completing all assigned activities within the stipulated time Ensuring all production targets are met in training Ensuring all production targets are met in BAU (Post training) Ensuring all Quality targets are met in training Ensuring all quality targets are met in BAU (Post training) Communicate status of work, any issues with team managers and manager on time Schedule adherence is a must No unplanned leaves What you need to have: Minimum graduation required Having Insurance background will be an added advantage Good communication skills Willingness to learn and adapt to changes Basic knowledge of MS Office Ready to work in 6:30PM -3:30AM Shift What makes you stand out? Communication Analytical ability Planning and Organizing Prioritization with Client Focus Marsh is the world s leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world s leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh , Guy Carpenter , Mercer , and Oliver Wyman . For more information, visit marshmclennan.com , follow us on LinkedIn and X. Marsh, a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Company: Marsh Description: We are seeking a talented individual to join our Operational Risk and Governance team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office Senior Manager - Insurance Operations (Grade E) We are looking for a highly skilled Operational Risk and Governance Manager to join our team. This role will be pivotal in ensuring that our operational risk management framework is robust and effective, while also overseeing governance processes to ensure compliance with regulatory requirements and internal policies. The ideal candidate will possess a strong background in risk management, governance, and compliance, along with excellent leadership and communication skills. We will count on you to: Operational Risk Management: Develop, implement, and maintain the operational risk management framework, policies, and procedures. Conduct regular risk assessments to identify, evaluate, and prioritize operational risks across the organization. Collaborate with business units to design and implement effective risk mitigation strategies. Governance Oversight: Establish and maintain governance structures to ensure compliance with regulatory requirements and internal policies. Monitor and report on governance-related activities, ensuring alignment with organizational objectives and risk appetite. Facilitate governance meetings and ensure that action items are tracked and addressed. Monitoring and Reporting: Develop and maintain key risk indicators (KRIs) and metrics to monitor operational risk exposure. Prepare and present comprehensive reports on operational risk and governance status to senior management and the board. Ensure timely reporting of incidents and breaches, along with appropriate follow-up actions. Policy Development and Compliance: Create and update operational risk and governance policies to reflect changes in regulations and best practices. Ensure that all employees are aware of and adhere to risk management and governance policies. Training and Awareness: Develop and deliver training programs to enhance awareness of operational risk and governance across the organization. Foster a culture of risk awareness and compliance among employees at all levels. Collaboration: Work closely with internal audit, compliance, and other risk management functions to ensure a cohesive approach to risk governance. Engage with external stakeholders, including regulators and industry groups, to stay informed of emerging trends and regulatory changes. Incident Management: Oversee the investigation and resolution of operational risk incidents, ensuring that lessons learned are documented and communicated. Analyze incidents to identify root causes and recommend improvements to processes and controls. What you need to have: Graduate with 8 -10 years of experience in the insurance broking domain Knowledge of UK London market risks/ FCA regulations is preferred What makes you stand out? Should possess a strong background in risk management, governance, and compliance, along with excellent leadership and communication skills. Certification Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Marsh , a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh , Guy Carpenter , Mercer and Oliver Wyman . With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com , or follow on LinkedIn and X . Marsh McLennan is committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person. Marsh, a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

About the Role We're looking for an experienced and dynamic professional to join our Insurance Business Operations team as Manager – Business Operations, Motor & OGI . This role is ideal for someone with strong operational expertise, a tech-first mindset, and the ability to lead large teams. You’ll work closely with internal stakeholders and external partners to streamline processes, drive automation, and ensure seamless issuance of insurance products with high service standards. Key Responsibilities Partner Management & Collaboration Act as the key interface with external insurance partners for Motor and Other General Insurance (OGI) products. Lead negotiations to improve underwriting guidelines and ensure inclusive offerings for all customer segments. Regularly visit partner locations to strengthen relationships and streamline partner-led processes. Business Operations & Process Excellence Manage day-to-day operations and drive initiatives to reduce friction in issuance, claims, and servicing workflows. Ensure regulatory compliance, partner SLAs, and internal process adherence. Drive structural improvements to enhance customer journeys across touchpoints. Automation & Tech Enablement Collaborate with product and tech teams to drive API-led integrations and automation across issuance and servicing. Champion the adoption of tools and MIS systems to improve visibility, accuracy, and turnaround times. Team Leadership Lead a team of ~15 members, setting clear objectives and driving high performance. Foster a service-oriented culture, enabling the team to manage high-impact, high-volume ops environments. Data-Driven Decision Making Analyze operational data to identify process bottlenecks and propose solutions. Monitor key metrics to evaluate performance and identify improvement areas. What We’re Looking For Experience: 5–8 years in insurance operations, business operations, or relevant functions in insurance, e-commerce, or fintech. Technical Fluency: Understanding of API-driven processes, automation tools, and system-level thinking. People Leadership: Proven ability to manage teams, drive performance, and lead change. Stakeholder Management: Strong communication and negotiation skills to manage both internal and external partners. Mindset: Customer-first attitude, strong ownership, and a problem-solving approach. Location: Must be based out of or open to relocating to Pune. Willingness to travel to partner locations regularly. Good to Have Experience in managing Motor/OGI verticals. Exposure to tech-driven process transformations. Prior experience in scaling service operations. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

About PhonePe Insurance PhonePe is India's leading digital payments platform, spearheading the revolution in financial services. Within PhonePe Insurance, our mission is to make insurance accessible, affordable, and easy for millions across the country. We are building innovative products and scaling operations rapidly to serve our vast user base. About the TeamControl Tower The Control Tower team sits at the heart of our Insurance Business Operations, acting as the critical layer responsible for maintaining operational excellence. We are the 'watch tower' that diligently monitors daily production issues, ensuring seamless transaction flows and prompt resolution. Our team works proactively and reactively, liaising closely with internal and external stakeholders, particularly our insurer partners, to address and resolve challenges in real-time. As an Associate Manager in the Control Tower, you will be a key individual contributor driving operational stability and efficiency for PhonePe Insurance. This is a dynamic role where you will be extremely close to impact, offering high learning opportunities for individuals with a strong hunger for problem-solving and process improvement. Key Responsibilities Production Issue Management & Resolution: Act as the primary point of contact and owner for all daily production issues impacting insurance operations. Drive swift and effective "here and now" resolution of critical incidents and transaction recovery efforts. Lead and actively participate in daily huddles, demonstrating a knack for quick problem identification and action planning, ensuring high availability for critical operational needs. Stakeholder Management & Communication: Effectively manage relationships with a diverse set of internal stakeholders (e.g., Product, Engineering, Business teams) and external insurer partners. Maintain clear, concise, and timely communication regarding issue status, resolution paths, and preventative measures. Act as a crucial liaison, ensuring smooth information flow and coordinated efforts between PhonePe and insurer teams. Technical Acumen & Process Excellence: Develop a deep understanding of our tech integration points and how various systems work together in the insurance ecosystem. Leverage strong program management skills to orchestrate troubleshooting efforts and drive solutions across multiple teams. Proactively analyze recurring or repeating issues, providing detailed feedback and insights to relevant teams for long-term fixes and process enhancements. Continuous Improvement: Contribute to the refinement of L2 watch tower processes and protocols to enhance efficiency and reduce resolution times. Champion initiatives that prevent future production issues and improve overall operational resilience. What We're Looking For Experience: 3-5 years of experience in operations, program management, or a similar role, ideally within the insurance, fintech, or e-commerce sector. Problem-Solving: Proven ability to troubleshoot complex issues, think critically under pressure, and deliver rapid resolutions. Technical Aptitude: A strong understanding of system integrations and data flows, with the ability to quickly grasp technical concepts. Communication: Excellent verbal and written communication skills, capable of articulating complex information clearly to technical and non-technical audiences. Stakeholder Management: Demonstrated experience in successfully managing and influencing diverse internal and external stakeholders. Initiative & Drive: A highly motivated individual contributor with a high sense of ownership, hunger for learning, and a passion for making a tangible impact. Availability: Willingness to be available for critical issues as needed, recognizing the important nature of some operational challenges. Why Join PhonePe Insurance Joining PhonePe Insurance means being part of a high-growth environment where your contributions directly shape the future of insurance in India. You will be at the forefront of tackling real-time challenges, working alongside talented professionals, and constantly learning. If you thrive on immediate impact, complex problem-solving, and continuous growth, this is the role for you. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news