397 Insurance Operations Jobs - Page 4

1. Renewal Process Coordination, Conversion & Persistency Oversee and manage the entire renewal process for insurance policies(LI, HI, motor), mutual funds, and other investment products. Ensure accurate and timely preparation of renewal paperwork, documentation, and premium/SIP payments. Implement strategies to enhance persistency rates by improving client retention and satisfaction. Collaborate with sales teams to identify and address factors affecting client retention. 2. Data Management & Record-Keeping, performance Tracking & Reporting Extract, maintain, and update records for renewal dates, premium/SIP payments, client preferences, and other relevant data. Ensure data accuracy and timely updates to assist in forecasting, reporting, and performance analysis Track and report renewal rates, persistency metrics, and digital adoption rates. Provide insights and recommendations based on data analysis to improve the renewal process and customer experience. 3. Communication & Client Engagement •Develop and manage a robust communication strategy for clients and sales teams to streamline the renewal notification process. Proactively engage clients to inform them of upcoming renewals, benefits of renewing, and available options. 4. Manage Tele Callers and drive renewal conversion. 5. Coordinate with Marketing for triggering regular communications 6. Coordinate with Sales Strategy for driving Targets

Greetings, We are looking for Assistant Managers for a leading Insurance Company in Bengaluru . Designation- Assistant Manager This is a operations management role with with a team Management of 50-100 resources and 2-3 TL's. This is a Us insurance Profile where candidate would be handeling end to end responsibility of the whole process. Profile Requirements 7+ years of experience in General Commercial Insurance Minimum 2 years of team Handling. Excellent Communication Skills. Experience in Process management. MIS Reports, and daily team operations, KPI's & similar metrics. Background in BPO\KPO Industry preferred. Comfortable working in US Shifts. Location Bangalore To know more on the role drop your cvs at the following number or call to discuss the details. *Prajit 7999557006 Warm Regards, Prajit Grover HR TEAM KVC CONSULTANTS LTD.

Greetings, We are looking for Assistant Managers for a leading Insurance Company in Bengaluru . Designation- Assistant Manager This is a operations management role with with a team Management of 50-100 resources and 2-3 TL's. This is a Us insurance Profile where candidate would be handeling end to end responsibility of the whole process. Profile Requirements 7+ years of experience in Property & Casualty Insurance. Minimum 2 years of team Handling. Excellent Communication Skills. Experience in Process management. MIS Reports, and daily team operations, KPI's & similar metrics. Background in BPO\KPO Industry preferred. Comfortable working in US Shifts. Location Bangalore To know more on the role drop your cvs at the following number or call to discuss the details. *Prajit 7999557006 Warm Regards, Prajit Grover HR TEAM KVC CONSULTANTS LTD.

Job Responsibilities : A Insurance domain expert with good understanding of Industry Trends 10+Years of Experience in Managing A Insurance Operations for a Leading US based Insurer At least 8+ years of experience in US / EU / UK / ANZ - Life / Pensions / Annuities / Retirements domain operation. Manage Delivery of processes across A Value Chain across Multiple shores; Team size 100+In-depth knowledge understanding of Products Operations across any of the above domains Industry-recognised domain certifications in any one of the above listed domains Ability to identify opportunities to optimise / transform processes through Lean Green belt or Automation projects .Ability to understand Market/Industry trends and derive meaningful insights Experience of Transformation delivery in business operations and familiar with transformation tools / technology and Industry best-practices Led Major Transformation Projects Delivering Significant Benefits Handled RFPs/ Proactive Proposals Good experience in developing high impact presentations (PPTs) for internal and external customers. Identification of Additional Business Opportunities Identify New Offerings / Contribute to the A COE Flexible to work in shifts Contact Person Marilakshmi S Contact Number 8056644158 Email marilakshmi@gojobs.biz

Candidate Specification: Candidate with minimum 12+ Years of experience in Insurance domain expert with good understanding of Industry Trends Candidate Must have managed Insurance Operations for a Leading US based Insurer especially in Underwriting (Personal Lines and/ or Commercial Lines)Managed a Team size of 200+Led Major Transformation Projects Delivering Significant Benefits Handled RFPs/ Proactive Proposals Good experience in developing high impact presentations (PPTs) for internal and external customers Candidate Preference: AINS / CPCU Certification Black Belt Certification/ Green Belt Certification Managed Blended Operations (Contact Center + Backoffice)Experience in Managing Licensed Functions in Insurance (Producer Adjuster TPA Underwriter) Job Description: Manage Delivery of processes across Value Chain across Multiple shores; Team size 200+Identification of Additional Business Opportunities Identify New Offerings / Contribute to the COE Focus on Building Niche skills in Domain within the organization Contact Person : Marilakshmi S Contact Number : 8056644158 Email : marilakshmi@gojobs.biz

Job Roles and Responsibilities: Must have skills Insurance domain expert with good understanding of Industry Trends 18+Years of Experience in Managing Insurance Operations for a Leading US based Insurer At least 12+ years of experience in US / EU / UK / ANZ - Life / Pensions / Annuities / Retirements domain operation. Manage Delivery of processes across Value Chain across Multiple shores; Team size 200+ In-depth knowledge understanding of Products Operations across any of the above domains Industry-recognized domain certifications in any one of the above listed domains Ability to identify opportunities to optimise / transform processes through Lean Green belt or Automation projects . Ability to understand Market/Industry trends and derive meaningful insights Experience of Transformation delivery in business operations and familiar with transformation tools / technology and Industry best-practices Led Major Transformation Projects Delivering Significant Benefits Handled RFPs/ Proactive Proposals Good experience in developing high impact presentations (PPTs) for internal and external customers. Identification of Additional Business Opportunities Identify New Offerings / Contribute to the COE Contact Person : Marilakshmi S Contact Number : 8056644158 Email : marilakshmi@gojobs.biz

Must have skills A Insurance domain expert with good understanding of Industry Trends 12+Years of Experience in Managing A Insurance Operations for a Leading US based Insurer especially in Underwriting (Personal Lines and/ or Commercial Lines) Managed a Team size of 100+ Led Major Transformation Projects Delivering Significant Benefits Handled RFPs/ Proactive Proposals Good experience in developing high impact presentations (PPTs) for internal and external customers Green Belt Certification Black Belt Certification Managed Blended Operations (Contact Center + Backoffice) Experience in Managing Licensed Functions in A (Producer Adjuster TPA Underwriter) Key responsibilities: Manage Delivery of processes across A Value Chain across Multiple shores; Team size 100+ Identification of Additional Business Opportunities Identify New Offerings / Contribute to the A COE Focus on Building Niche skills in A Domain within the organization Contact Person : Marilakshmi S Contact Number : 8056644158 Email : marilakshmi@gojobs.biz

6month plus experience of working in a domestic/international contact center/ service.Making sales calls, upselling, and cross-selling insurance products.Responsible for out calling to existing customer for renewal retention, customer service skill Required Candidate profile to coordinate with channel partner for closure of renewal incase customer direct visit requirement and delivering the relevant KPI’s and Upsell and Crosssell as per the campaign at the Contact Centre.

1 Vacancy for HR & Administration (Day Shift) - minimum 1-3 years of experience in the HR Operations role. Job Description: Lead end to end recruitment cycle including job posting, sourcing, screening, interviewing & hiring. Collaborate with department heads to forecast hiring needs and develop job descriptions. Maintain recruitment metrics and report to ensure efficiency & quality of hires. Negotiate offers, prepare employment letters and manage pre-joining processes. Maintain attendance & employee records properly. Manage payroll functions, , ensuring accurate & timely processing of employee salaries. Ensure compliance with labor laws and HR policies in all payroll & HR processes. Handle all office related compliance payments TDS , MLWF, PTEC, EPF etc. Conduct exit interviews & process Full & Final settlement of separated employees Handle insurance related matters of employees. Drive employee engagement activities & performance management. Act as a point of contact for employee grievances, conflict resolution & disciplinary actions. Manage proper &clear coordination with vendors. Handle all administrative tasks to streamline office operations. Ensure timely TDS return filing & form 16 generation process. Plan and ensure that the deadlines are met. Working on Saturday, in case to meet deadlines and pending work. Job Specification: Bachelor's / Master's degree in HR, Finance, or a related field. Proven experience in HR & payroll functions. In-depth knowledge of payroll regulations and practices. Strong organizational skills and attention detail. Excellent communication & interpersonal skills. Ability to manage confidential information with integrity. Proficiency in HR & Admin role & payroll software Must have Knowledge of Basic and Advance excel. Have good fluency in English. Office Timings : 09:30 am to 06:30 pm (day shift) Location: Near Andheri East (15 minutes walking distance from Andheri station & 1 minute minute walking from WEH Metro station ) Interested candidates may apply on the portal or get in touch via email at hr@cpaservices.biz

Skill required: Group Core Benefits- Claims Case Mgmt. Group Disability Insurance Designation: Claims Management New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 year About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.Team prepares a case studyGroup disability coverage is tied to employment. If change or loss of job, the coverage is not portable. The cost of group coverage can also change from year to year. It is a sort of insurance that pays out if a policyholder is unable to work and earn an income due to a disability. What are we looking for Problem-solving skills. Written and verbal communication. Collaboration and interpersonal skills. Ability to meet deadlines. Process-orientation Roles and Responsibilities: Your expected interactions are within your own team and direct supervisor. You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments. The decisions that you make would impact your own work. You will be an individual contributor as a part of a team, with a predetermined, focused scope of work. Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Group Core Benefits - Group Disability Insurance Designation: Insurance Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. What are we looking for Adaptable&flexible. Ability to work under pressure. Problem solving skills. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Qualification Any Graduation

Skill required: Group Core Benefits - Group Disability Insurance Designation: Insurance Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.The benefits of having a strong core include injury prevention, reduction of back pain, improved lifting mechanics, balance, stability, and posture, as well as improved athletic performance.Group disability coverage is tied to employment. If change or loss of job, the coverage is not portable. The cost of group coverage can also change from year to year. It is a sort of insurance that pays out if a policyholder is unable to work and earn an income due to a disability.FUW - Supporting underwriters in generating Quotes and Proposal by completing pre underwriting work. providing additional support to the underwriter in determining whether clients can qualify for insurance policies, products, or other financial services. Performing duties regarding new and renewal accounts, risk assessments, and loss runs and loss ratings, assisting underwriters with the computation of rates and premiums.Ability to establish strong client relationshipAbility to handle disputesAbility to manage multiple stakeholdersAbility to meet deadline What are we looking for Adaptable and flexibleAbility to perform under pressureProblem-solving skillsAbility to work well in a teamPrioritization of workload Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Group Core Benefits- Claims Case Mgmt. Group Disability Insurance Designation: Claims Management Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.Team prepares a case studyGroup disability coverage is tied to employment. If change or loss of job, the coverage is not portable. The cost of group coverage can also change from year to year. It is a sort of insurance that pays out if a policyholder is unable to work and earn an income due to a disability. What are we looking for Problem-solving skillsWritten and verbal communicationCollaboration and interpersonal skillsAbility to meet deadlinesProcess-orientation Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Group Core Benefits- Claims Case Mgmt. Group Disability Insurance Designation: Claims Management Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.Team prepares a case studyGroup disability coverage is tied to employment. If change or loss of job, the coverage is not portable. The cost of group coverage can also change from year to year. It is a sort of insurance that pays out if a policyholder is unable to work and earn an income due to a disability. What are we looking for Problem-solving skillsWritten and verbal communicationCollaboration and interpersonal skillsAbility to meet deadlinesProcess-orientation Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Property & Casualty- Underwriting Support - Underwriting Designation: Underwriting Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Intermediate About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.Define Insurance policy and calucating premium including terms and condition for P*CA process by which investment bankers raise investment capital from investors on behalf of corporations and governments that are issuing either equity or debt securities. Underwriting services are provided by some large specialist financial institutions, such as banks, insurance or investment houses, whereby they guarantee payment in case of damage or financial loss and accept the financial risk for liability arising from such guarantee. What are we looking for We looking for for Financial graduate with at least +3 year of experience in Finance and US P&C. Preference will be given to resources with core Finance specialization. Research and Financial Analysis.Good hold on Excel and work Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Company: Mercer Description: Assesses and submits client and/or reinsurer presentation materials and communications to resolve questions and secure reinsurer agreements and payments of claims and account balances. Serves alongside Market Fiduciary and/or Excess of Loss Collections (US) to facilitate with collection of funds. Checks in that assigned tasks are actioned accurately and in a timely manner in order to ensure Client measurement Service Level Agreements (SLAs) are adhered to. Analyses and utilizes Key Performance Indicators (KPIs) and other system tools to manage all brokerage receivables, funding, retention, e-trading (UK), post booking receipt (UK), ad hoc reporting requests, payment of funds and all management and transactional process steps to provide services in an efficient, effective and regulatory compliant manner. Analyses inputs for the evolution of the operational model at all levels of the organization in order to promote new process improvement ideas that leverage technology solutions. Initiates and handles relationships with Brokers, Clients and Markets to understand issues in order resolve problems and queries and review working practices. Administers team meetings and activities in order to share opinions, ideas, knowledge and solutions and seeks opportunities to increase own understanding and improve the services provided. 8.Participate in team meetings and activities to share opinions, ideas, knowledge and solutions; maintain strong working relationships and participate in initiatives and/or contribute where required to deliver outcomes.Seek opportunities to increase own understanding and improve the services provided.

Primary Responsibilities: • Responsible for Quotes generation, Policy Issuance, Policy Cancellation / Endorsement issuance / Refunds etc. for all channels / products of respective branch within defined TATs. • Providing support for faster claim settlement in coordination with the respective stakeholders. • Ensuring 100% Policy Issuance through Policy Issuance Portal for respective branch as per defined TAT. • Supporting customers / PoSPs of respective branch in terms of timely resolution of their issues / concerns in coordination with respective stakeholders. • Following up with ICs / IT / HO Operations Team for timely resolution of raised tickets / issues of respective branch. • Establishing strong connect with insurance companies / hospital network / Garages / Mahindra eco system & other respective stakeholders.

Designation: Policy Admin -Senior Associate Insurance Operations Experience: 3 to 7 years Location: Trivandrum (Work from Office ) Qualification: Graduate Skill Required: Policy Administration, Policy Issuance, P&C insurance. Job Description: Relevant work experience in Insurance Policy admin, Property and Casualty Insurance Experience in Issuing policies as per instructions provided by UWs. Must have worked in work types such as New Business, Renewal, Endorsement, Cancelations etc. Experience Interacting with UW /Clients Handling mails and queries Good communication skills verbal & written Practical knowledge on usage of MS Office tool Interested candidates please share your CV to aparna.k-s@allianz.com Disclaimer : At Allianz, we believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We, the Allianz Services India family, welcome all applications from all regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life

Responsibilities: Meet sales targets through effective communication and relationship building Maintain client satisfaction by providing exceptional service Sell life insurance policies to clients Retired person Small businessman Housewife Work from home Health insurance Life insurance Sales incentives Annual bonus Joining bonus Marriage & childbirth gifts

Be thoroughly familiar with the day-to-day activities of the Billing process. Show the zeal and drive to learn, take initiative in equipping one-self through induction & client specific training. Actively participate in all educational & training activities like Refresher training on billing and compliance. Should know and understand patient enrollment & insurance selection / charge posting / cash posting / denials and refunds. Should know and understand the field specifics of Practice Management application. Follow processing and client related protocols. Should be able to analyze and understand information given in the source documents (Patient registration sheets, charge sheets, EOBs etc.) prior to keying data into the specified fields in the software application. Should focus and achieve on the set targets and cooperate with the respective team in achieving the set Turn around Time keeping a high accuracy level. Should have indepth knowledge in the process and work towards taking decision that will have positive impact in RCM. Maintaining patient confidentiality.

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a BPO HC & Insurance Operations Senior Representative to join our team in "Chennai or Coimbatore " Positions General Duties and Tasks Required. In this Role you will be Responsible For : - Read and understand the process documents provided by the customer - Analyze the insurance claims and process as per standard operating procedures - To understand and calculate (COB - Coordination of Benefit) the patients responsibility and perform insurance calculations - Familiarize, navigate multiple client applications and capture the necessary information to process insurance claims Requirements for this role include: - 0 -1 Year of experience in any Healthcare BPO - University degree or equivalent that required 3+ years of formal studies - Candidates with good typing skills with 25 WPM or completed typewriting lower preferred or good to have - 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. - Ability to work scheduled shifts from Monday-Friday 06:00 PM to 04:00 AM and to be flexible to accommodate business requirements - Ability to communicate (oral/written) effectively in English to exchange information with our client.In this Role you will be Responsible For : - Read and understand the process documents provided by the customer - Analyze the insurance claims and process as per standard operating procedures - To understand and calculate (COB - Coordination of Benefit) the patients responsibility and perform insurance calculations - Familiarize, navigate multiple client applications and capture the necessary information to process insurance claims Requirements for this role include: - 0 -1 Year of experience in any Healthcare BPO - University degree or equivalent that required 3+ years of formal studies - Candidates with good typing skills with 25 WPM or completed typewriting lower preferred or good to have - 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. - Ability to work scheduled shifts from Monday-Friday 06:00 PM to 04:00 AM and to be flexible to accommodate business requirements - Ability to communicate (oral/written) effectively in English to exchange information with our client.

In this Role you will be Responsible For : - Read and understand the process documents provided by the customer - Analyze the insurance claims and process as per standard operating procedures - To understand and calculate (COB - Coordination of Benefit) the patients responsibility and perform insurance calculations - Familiarize, navigate multiple client applications and capture the necessary information to process insurance claims. Requirements for this role include: - 0 -1 Year of experience in any Healthcare BPO - University degree or equivalent that required 3+ years of formal studies - Candidates with good typing skills with 25 WPM or completed typewriting lower preferred or good to have - 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. - Ability to work scheduled shifts from Monday-Friday 06:00 PM to 04:00 AM and to be flexible to accommodate business requirements - Ability to communicate (oral/written) effectively in English to exchange information with our client.

Positions General Duties and Tasks In this Role you will be Responsible For : Read and understand the process documents provided by the customer. Entry-level administrative operations support performing various basic tasks (mail, file services, reporting, project support, and general account support activities). Analyze the insurance request received from the customer and process as per standard operating procedures. Familiarize, navigate multiple client applications and capture the necessary information to process customer request. Provides basic-level of support on programs, projects, reporting, filing (electronic and hard-copy), confidential materials handling, and issue resolution. Scope of work is routine and decision making is tightly defined by outsourced activity agreement or manager s direction. Required schedule availability for this position is Monday-Friday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend s basis business requirement.

Positions General Duties and Tasks: Process Insurance Claims timely and qualitatively Meet & Exceed Production, Productivity and Quality goals Review medical documents, policy documents, policy history, Claims history, system notes and apply the trained client level business rules to make appropriate Claims decisions, call out claims trends and flag fraud activities Stay up to date on new policies, processes, and procedures impacting the outcome of Claims processing Be a team player and work seamlessly with other team members on meeting customer goals Requirements for this role include: Both Under Graduates and Post Graduates can apply. Excellent communication (verbal and written) and customer service skills. Able to work independently; strong analytic skills. Detail-oriented; ability to organize and multi-task. Ability to make decisions. Required computer skills: must have experience with data entry and word processing, possess a working knowledge of MS Office applications, and understand how to navigate through web-based applications. Demonstrate strong reading comprehension and writing skills. Cognitive Skills include language, basic math skills, reasoning ability and verbal communication skills. Ability to work in a team environment. Handling different Reports - IGO/NIGO and Production/Quality. To be in a position to handle training for new hires Work together with the team to come up with process improvements Strictly monitor the performance of all team members and ensure to report in case of any defaulters. Encourage the team to exceed their assigned targets. **Required schedule availability for this position is Monday-Friday 6PM/4AM IST. The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend s basis business requirement. Requirements for this role include: Candidate should be flexible & support team during crisis period Should be confident, highly committed and result oriented Experience on working in an office environment set up utilizing Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools Experience in a professional/office related role that required you to communicate (oral/written) effectively with internal team members and external customers Experience in a role that required a focus on quality including attention to detail, accuracy, and accountability for your work product Candidate should be flexible to work from home and office environment. Broadband connection is must while working from home. Preferences for this role include: 3+ years of experience processing insurance claims in the health, life, or disability disciplines that required knowledge of CPT, HCPCS, ICD9/10, CDT. 2+ year(s) of experience in role that required understanding and interpreting complex documents such as medical records and legal contracts.

Key Responsibilities: Operations: Coordinate end-to-end policy issuance processes, including proposal form verification, documentation, and underwriting follow-ups. Maintain and update policy records in the system accurately and timely. Track renewal and endorsement schedules and ensure timely action. Handle premium reconciliation, payment follow-ups, and coordination with finance. Assist in the claim intimation process and documentation coordination. Client Servicing Support: Act as a support point for queries from clients related to policy coverage, endorsements, and claims. Prepare and share policy summaries, MIS reports, and renewal notices with clients. Follow up with internal teams and insurance companies for pending deliverables. Support in client onboarding, policy comparisons, and proposal presentations. Maintain service trackers, client folders, and communication logs. Required Skills & Competencies: Good knowledge of general / health/life insurance products & processes Strong communication and coordination skills Detail-oriented with good documentation handling MS Office proficiency (Excel, Word, PowerPoint) Customer-focused mindset with the ability to manage timelines Educational & Experience Requirements: Graduate / Postgraduate in any stream (Commerce or Insurance preferred) 13 years of experience in insurance operations or client servicing (brokerage or insurance company preferred) Only those candidates who are based in Ranchi can apply. Only female candidates are preferred. Looking for a candidate who can join immediately . Interested candidates can share their resume at susweta@salasarservices.com for instant application.