5732 Incident Management Jobs - Page 13

Job Purpose To serve as the primary liaison for departmental operations and business development initiatives, ensuring seamless stakeholder communication, driving revenue growth, maintaining data accuracy, enforcing compliance, and elevating departmental visibility through strategic engagement. Key Responsibilities Stakeholder Engagement & Relationship Management - Act as the units single point of contact, managing all internal and external stakeholder queries. - Build and nurture relationships to support both operational coordination and business expansion goals. Operations & Data Management - Generate and share daily and monthly reports on calls and cases with 100% accuracy. - Reconcile unit revenue using MARS; identify trends, highlight gaps, and share actionable, data-driven insights. - Lead initiatives to optimize resource allocation and uncover opportunities for service growth. Business Development - Identify and pursue new partnership and revenue opportunities within the ambulance services vertical. - Collaborate with the business development team to prepare proposals, pricing strategies, and client pitches. - Track and maintain the lead pipeline in CRM; support follow-up actions to convert prospects into partners. - Conduct market research to benchmark competitor services and recommend strategic growth initiatives. Compliance & Quality Assurance - Audit all ambulances linked to the unit to ensure compliance with internal standards and regulatory requirements. - Perform patient follow-up within four days of emergency admissions to collect feedback and drive continuous service improvements. Marketing & Department Visibility - Plan and execute marketing campaigns, awareness events, and community workshops to enhance departmental presence. - Partner with marketing to develop collateral, social media content, and outreach strategies targeting key stakeholder groups. Knowledge Enhancement & Training - Complete 30 hours of annual training, including BLS, safety protocols, and soft-skills, to remain current on industry best practices. Desired Qualification - Bachelors degree in healthcare administration, Business Management, or a related field. - Certifications in BLS, healthcare safety, or quality assurance preferred. Required Skills & Competencies - Strong verbal and written communication, with the ability to distill complex data into clear executive summaries. - Strategic relationship and stakeholder management focused on both service excellence and growth. - Advanced data reporting and analysis skills, preferably with MARS or similar healthcare systems. - Business acumen, market research capability, and negotiation skills to drive business development efforts. - Familiarity with audit and compliance processes in healthcare operations. - Campaign planning, event coordination, and community-outreach expertise. - Proactive learning mindset and passion for continuous improvement. Other: Requires the ability to travel in the service area on a regular basis. Knowledge of key industry business drivers, emerging medical trends, and performance metrics, and ability to leverage that knowledge to inform strategy. Independently motivated and driven to achieve high goals and seek continuous improvement in knowledge and skills. Competencies for sales efficiency and effectiveness; discipline in goal setting, prospecting, networking, territory management, and time management. Skills in account management, needs assessment, value propositioning, handling objections and gaining agreement. Proficiency in MS Office - Word, Excel, Power Point. - Aspirants are requested to E-mail resume in MS word format only along with photograph scanned and placed on resume and also with details on current and expected salary. - Please super scribe as " Application for the post of Operations Coordinator - Ambulance Vertical at Manipal Hospital, Mysore " in Subject column when writing / sending / forwarding E-mail. Work Location - Mysore - Karnataka - India. Note* You can also send / text message through WhatsApp to 9886300305 if we do not respond to your call or email.

To be responsible for the management of both proactive and reactive incidents ensuring a professional and consistent delivery of quality services to our Customers Ensuring correct execution of Incident management process, accountable for the general procedure management, taking care that the required resources for incident resolution are engaged and the customer is informed appropriately about the progress To be responsible to take decisions on the best course of actions in the restoration of the service and direct customer expectations in agreement with CSMs and or Partner support teams Act as a point of contact for coordinating with other internal and external teams to resolve the key/complex operational issues that are impacting customer satisfaction (technical escalation) and for all problem records Effectively control the incident queue to ensure that all incidents are actioned in a timely and efficient manner Monitor the number and age of pending incidents to ensure timely incident resolution Review the daily dashboard report and initiate corrective action to resolve long pending incidents (more than 24, 48 hours) Strictly follow the escalation process for both internal functional and hierarchical and external management to ensure speedy restoration of the services Provide technical support to Service Desk specialist to help them solve complex issues, thereby helping them increase their knowledge levels To be available 24X7 in handling complex major and mission critical site incidents and BCP situation 24X7X365 (includes public holidays, off hours, weekends) on call basis if required as per roster To own and to prepare summary incident reports on critical/ complex/Major incidents suitable for internal and external management review Leading the "end-to-end" change management activities within a structured process framework Prioritizating & filtering the changes, basis on the urgency & impact of the change Gathering appropriate information based on the type of change Engaging the implementation entities for the execution of change Timely & Effectively updating the internal & external change tools Conduct post change implementation reviews to assess the performance of the change request Engage with implementation teams to instantly resolve failed/incorrectly implemented changes Ensuring correct execution of Incident management process, accountable for the general procedure management, taking care that the required resources for incident resolution are engaged and the customer is informed appropriately about the progress To be responsible to take decisions on the best course of actions in the restoration of the service and direct customer expectations in agreement with CSMs and or Partner support teams Act as a point of contact for coordinating with other internal and external teams to resolve the key/complex operational issues that are impacting customer satisfaction (technical escalation) and for all problem records Effectively control the incident queue to ensure that all incidents are actioned in a timely and efficient manner Monitor the number and age of pending incidents to ensure timely incident resolution Review the daily dashboard report and initiate corrective action to resolve long pending incidents (more than 24, 48 hours) Strictly follow the escalation process for both internal functional and hierarchical and external management to ensure speedy restoration of the services Provide technical support to Service Desk specialist to help them solve complex issues, thereby helping them increase their knowledge levels To be available 24X7 in handling complex major and mission critical site incidents and BCP situation 24X7X365 (includes public holidays, off hours, weekends) on call basis if required as per roster To own and to prepare summary incident reports on critical/ complex/Major incidents suitable for internal and external management review Leading the "end-to-end" change management activities within a structured process framework Prioritizating & filtering the changes, basis on the urgency & impact of the change Gathering appropriate information based on the type of change Engaging the implementation entities for the execution of change Timely & Effectively updating the internal & external change tools Conduct post change implementation reviews to assess the performance of the change request Engage with implementation teams to instantly resolve failed/incorrectly implemented changes To ensure the incident management practices are followed diligently , leading to excellent reviews and feedback from the customer ( CSAT) To ensure that customer SLAs are always met Service oriented with good customer service skills Good interpersonal, analytical and communication skills Good time management, and organisational skills Ability to carefully plan and co-ordinate work according to a demanding time schedule Flexibility in terms of working hours Willingness to work in shiftsand on call support 24/7 Ability to lead crisis bridge, bring all required entities in call, share meeting minutes, track actions and own incidents and changes end to end Ability to build relationships with peer and management levels both with clients and the company management Excellent matrix management and Team Player Good understanding of Cisco routing and switching technology, SDx solutions, Security platforms and wireless technologies Multitasking and able to perform under pressure Proactive, self-motivated, and determined attitude Good understanding of incident and change process and ITIL best practices Ability to clearly articulate messages to a variety of audience Show knw Service Now Global Delivery & Operations

Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Additional Information: Location: Work from Office - 7th Floor, Divyasree Building, Lanco Hills, Manikonda, Hyderabad 500089 Shift: Rotational shifts-includes both day and night 5 days of work,2 day-rotational off High School Diploma or equivalent and above

This role is responsible for providing technical support for all computer systems and associated equipment at the Client Location. The role will also provide end user support and troubleshooting to permanent staff as well as visitors. The role will ensure that all incidents are analysed, resolved, and reported back within the promised timeframes. The role will involve: Develop service strategy to mitigate software, hardware, and networking issues. Evaluate trade-offs between issues using value, impact, and risk criteria. Accept assigned issues and requests via tracking tool and other methods to ensure all incidents are resolved against SLAs. Ensure logging of all requests via ITSM tool Identify and troubleshoot all issues within the customer desktop computing environment (incl VPN, AD, email, hardware issues) by working with the end user to help them understand the issue and avoid similar issues in future. Use Remote Access Tools to assist with the resolution of issues (troubleshooting, applying patches, installing drivers etc) Co-ordinate in-warranty desktop repairs with vendors as well as perform best effort fix of out-of-warranty equipment. Follow company incident management, request management, problem management and change management procedures. Assess the need to implement performance upgrades for all computing equipment. Collaborate with LAN Technicians and Network Administrators to resolve networking issues. Provide verbal and written support to customers as well as keeping them abreast of issue status. Accept and manage computing stock as well as configuration before being loaned out to users. Installation of all Head Office hardware, software and peripherals Perform all PC equipment moves, additions and changes. Create and modify Active Directory and email accounts. Follow escalation procedures for issues where appropriate. Provide support for afterhours on-call and critical issue handling. Maintain knowledge of Business Continuity /Disaster Recovery plans and respond accordingly. Undertake ad-hoc project work. Keep abreast of technological change and current events. Proactively learn and train other staff members on new product and service technologies Demonstrate out of box thinking to resolve issues and escalate approval to ensure that VIP issues are resolved asap not caught up in process / red tape. Required skills and experience. Exceptional customer service mindset Exceptional written and verbal communication skills Exceptional interpersonal skills with the ability to change approach and communication style depending on various seniority levels and cultures. Ability to communicate complex issues in a very simple way. Ability to analyse, prioritise and problem solve in a highly pressurized environment. Flexible approach to working hours and travel. Experience using helpdesk ticketing software. Keen eye for detail Exceptional IT literacy skills Active Directory experience Hands-on trouble shooting experience. Personal qualities Analytical Promotes company values to others and supports values in daily activities and decisions. Results driven to focus contribution on activities which meet company goals and deliver the greatest value. Ability to critique and improve activities through continuous improvement and innovation. Ability to demonstrate exceptional customer service. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive.

Department Service Operations Employment Type Permanent - Full Time Location Pune, India Workplace type Onsite Key Responsibilities About ParentPay Group ParentPay Group brings together eleven brands that drive development in EdTech. As Europes largest EdTech provider, we help primary and secondary schools streamline their cashless payments, improve their parent engagement, safely manage meals and securely store their data. Fundamentally, we create time for learning.

We are seeking a highly skilled Lead Business Analyst with knowledge of telecom domain and proficiency in ServiceNow The ideal candidate will have a deep understanding of ServiceNow platform capabilities, business processes, and telecom services As a Lead Business Analyst, you will play a pivotal role in driving the design, implementation, and optimization of ServiceNow solutions to support our telecom service offerings The mission of Senior Business Analyst is to: - Requirement Elicitation and Analysis: o Collaborate with stakeholders to gather and analyze business requirements o Elicit, document, and analyze business requirements, processes, and workflows o Translate business requirements into clear and concise functional specifications for technical teams - ServiceNow Configuration and Customization: o Utilize your knowledge in ServiceNow to suggest configuration and customization of the platform to meet the business requirements o Coordinate with Business stakeholders and ServiceNow dev team to deliver solutions for incident management, change management, service request fulfillment, and other IT service management processes - Co-manage the backlog with the Product Owner o Breakown epic into detailed features and user stories o Document and prioritize backlog - Solution Design: o Collaborate with System Architect to design solutions that meet business needs o Propose innovative and practical solutions to address business challenges o Ensure that proposed solutions align with the organizations strategic goals and technological capabilities - Stakeholder Communication: o Serve as the primary point of contact for stakeholders, providing regular updates on project status, risks, and issues o Manage stakeholder expectations and ensure alignment between business requirements and ServiceNow solutions o Communicate complex technical concepts to non-technical stakeholders o Present findings, recommendations, and project updates to various audiences - Documentation: o Create detailed documentation including business requirements, process flows, use cases, and user stories o Maintain accurate and up-to-date project documentation throughout the project lifecycle - Testing: o Participate in system testing, user acceptance testing, and validation of implemented solutions o Ensure that delivered solutions meet the specified requirements and are of high quality - Process Improvement & Support: o Identify areas for process optimization and efficiency enhancement o Recommend process improvements and assist in their implementation o Support Business on bug and anomalies fixing 9+ years experience in business analysis with minimum 5 years experience in ServiceNow implementation specially focusing on customer migration to CSM module Good level of practiced technical knowledge Completion of at least one of the following: Certified System Administrator, Certified Implementation Specialist CSM, Certified Implementation Specialist - Software Asset Management Agile methodology or SAFe is must (Scrum implementation) ServiceNow ITSM & CSM certification required & ITIL certification prefarable Telecom background with interaction of customer over self-service portal Strong troubleshooting skills on ServiceNow platform and capability to propose new solutions to business problem Ability to build up good intimacy and partnership with the business Digital Technology

We are seeking a highly skilled Lead Business Analyst with knowledge of telecom domain and proficiency in ServiceNow The ideal candidate will have a deep understanding of ServiceNow platform capabilities, business processes, and telecom services As a Lead Business Analyst, you will play a pivotal role in driving the design, implementation, and optimization of ServiceNow solutions to support our telecom service offerings The mission of Senior Business Analyst is to: - Requirement Elicitation and Analysis: o Collaborate with stakeholders to gather and analyze business requirements o Elicit, document, and analyze business requirements, processes, and workflows o Translate business requirements into clear and concise functional specifications for technical teams - ServiceNow Configuration and Customization: o Utilize your knowledge in ServiceNow to suggest configuration and customization of the platform to meet the business requirements o Coordinate with Business stakeholders and ServiceNow dev team to deliver solutions for incident management, change management, service request fulfillment, and other IT service management processes - Co-manage the backlog with the Product Owner o Breakown epic into detailed features and user stories o Document and prioritize backlog - Solution Design: o Collaborate with System Architect to design solutions that meet business needs o Propose innovative and practical solutions to address business challenges o Ensure that proposed solutions align with the organizations strategic goals and technological capabilities - Stakeholder Communication: o Serve as the primary point of contact for stakeholders, providing regular updates on project status, risks, and issues o Manage stakeholder expectations and ensure alignment between business requirements and ServiceNow solutions o Communicate complex technical concepts to non-technical stakeholders o Present findings, recommendations, and project updates to various audiences - Documentation: o Create detailed documentation including business requirements, process flows, use cases, and user stories o Maintain accurate and up-to-date project documentation throughout the project lifecycle - Testing: o Participate in system testing, user acceptance testing, and validation of implemented solutions o Ensure that delivered solutions meet the specified requirements and are of high quality - Process Improvement & Support: o Identify areas for process optimization and efficiency enhancement o Recommend process improvements and assist in their implementation o Support Business on bug and anomalies fixing 9+ years experience in business analysis with minimum 5 years experience in ServiceNow implementation specially focusing on customer migration to CSM module Good level of practiced technical knowledge Completion of at least one of the following: Certified System Administrator, Certified Implementation Specialist CSM, Certified Implementation Specialist - Software Asset Management Agile methodology or SAFe is must (Scrum implementation) ServiceNow ITSM & CSM certification required & ITIL certification prefarable Telecom background with interaction of customer over self-service portal Strong troubleshooting skills on ServiceNow platform and capability to propose new solutions to business problem Ability to build up good intimacy and partnership with the business Digital Technology

About Oracle Managed Cloud Services Oracle Managed Cloud Services plays a critical role in delivering and supporting best-of-breed cloud solutions to Oracle customers. Oracle Managed Cloud Services (MCS) are designed, developed and supported on Oracle Cloud Infrastructure. Oracle Cloud Infrastructure is the industry s broadest and most integrated public cloud. It offers best-in-class services across Software as a Service (SaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS), and even lets you put Oracle Cloud in your own Data Center. Oracle Cloud helps organizations drive innovation and business transformation by increasing business agility, lowering costs, and reducing IT complexity. The Oracle Cloud has shown strong adoption, supporting 70+ million users and more than 30+ billion transactions each day. OCI is currently live on 50+ regions and growing strongly. About Service Engineering team Service Engineering team is an engineering arm that creates significant impact on the success of Managed Cloud Services LOB, responsible for design, development and building of software solutions to effectively manage MCS customers. We also build new services to drive OCI consumption and works on enhancing customer s experience. Service engineering constantly improves operations by conducting system analysis and recommending changes in policies and procedures for MCS customers. About The Job A unique opportunity to join a rapidly growing world-class team to engineer cutting edge Oracle Cloud technologies, and infrastructure that make up the Oracle Cloud solutions. As part of the Service Engineering team, you will be continually challenged and have an opportunity to contribute to the Oracle Cloud success every day, working closely with the development partners. We are looking for an experienced project manager with leadership skills and proven track record in managing Oracle Service Cloud B2C implementation & engineering projects. This position is for Bengaluru, India. Needs to be self-driven, highly motivated, ability to lead/collaborate cross teams across globe and will be working hands on federal customer environments in collaboration with operations. Skill set and Clearance Roadmap Planning. Defining processes for implementation, development, testing and releases. Ability to adopt processes for fast evolving technologies like AI & ML. Project tracking and reporting. Risk Management. Understanding FedRAMP Compliance & Security Frameworks. Troubleshooting & Incident Management Tracking of troubleshooting and resolving technical issues related to software systems. Experience in complete life cycle of software development including development, testing, installation, configuration, and deployment. Good to Have Knowledge of Oracle Cloud Infrastructure services. OCI Foundations certification. Basic knowledge of scripting, PL/SQL Development. Experience 10+ years of hands-on project and program management. 2+ years in managing Oracle Service Cloud B2C implementation. Should have experience in guiding and managing small team. Work in global development model. Ability to take work from defining scope to successful delivery of solutions. Working on implementing solutions public cloud services Education: Bachelor s degree in computer science or related field. About Oracle Managed Cloud Services Oracle Managed Cloud Services plays a critical role in delivering and supporting best-of-breed cloud solutions to Oracle customers. Oracle Managed Cloud Services (MCS) are designed, developed and supported on Oracle Cloud Infrastructure. Oracle Cloud Infrastructure is the industry s broadest and most integrated public cloud. It offers best-in-class services across Software as a Service (SaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS), and even lets you put Oracle Cloud in your own Data Center. Oracle Cloud helps organizations drive innovation and business transformation by increasing business agility, lowering costs, and reducing IT complexity. The Oracle Cloud has shown strong adoption, supporting 70+ million users and more than 30+ billion transactions each day. OCI is currently live on 50+ regions and growing strongly. About Service Engineering team Service Engineering team is an engineering arm that creates significant impact on the success of Managed Cloud Services LOB, responsible for design, development and building of software solutions to effectively manage MCS customers. We also build new services to drive OCI consumption and works on enhancing customer s experience. Service engineering constantly improves operations by conducting system analysis and recommending changes in policies and procedures for MCS customers. About The Job A unique opportunity to join a rapidly growing world-class team to engineer cutting edge Oracle Cloud technologies, and infrastructure that make up the Oracle Cloud solutions. As part of the Service Engineering team, you will be continually challenged and have an opportunity to contribute to the Oracle Cloud success every day, working closely with the development partners. We are looking for an experienced project manager with leadership skills and proven track record in managing Oracle Service Cloud B2C implementation & engineering projects. This position is for Bengaluru, India. Needs to be self-driven, highly motivated, ability to lead/collaborate cross teams across globe and will be working hands on federal customer environments in collaboration with operations. Skill set and Clearance Roadmap Planning. Defining processes for implementation, development, testing and releases. Ability to adopt processes for fast evolving technologies like AI & ML. Project tracking and reporting. Risk Management. Understanding FedRAMP Compliance & Security Frameworks. Troubleshooting & Incident Management Tracking of troubleshooting and resolving technical issues related to software systems. Experience in complete life cycle of software development including development, testing, installation, configuration, and deployment. Good to Have Knowledge of Oracle Cloud Infrastructure services. OCI Foundations certification. Basic knowledge of scripting, PL/SQL Development. Experience 10+ years of hands-on project and program management. 2+ years in managing Oracle Service Cloud B2C implementation. Should have experience in guiding and managing small team. Work in global development model. Ability to take work from defining scope to successful delivery of solutions. Working on implementing solutions public cloud services Education: Bachelor s degree in computer science or related field.

At American Express, our culture is built on a 175-year history of inno vation, sh ared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunitie s to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Key Responsibilities: SRE Strategy and Leadership: Develop and implement a comprehensive SRE strategy aligned with the companys goals and objectives. Lead junior members of the team to drive the reliability, performance, and scalability of technology solutions. Observability and Monitoring: Establish observability practices to ensure real-time insights into system performance, availability, and customer experience. Implement monitoring tools, metrics, and dashboards to proactively identify and address potential issues. Reliability Engineering Best Practices: Promote and implement standard methodologies, including error budgeting, chaos engineering, and disaster recovery planning. Cultivate a culture of resilience and reliability within technology. Automation and Efficiency: Champion automation initiatives to streamline operational workflows, deployment processes, and incident response tasks. Leverage automation tools and orchestration to improve reliability and reduce manual intervention. Production Support Optimization: Lead all aspects of end-to-end production support process, including incident management, problem resolution, and service-level agreement (SLA) compliance. Drive continuous improvement initiatives to enhance operational effectiveness and reduce mean time to resolution (MTTR). Colleague Journeys: Collaborate with multi-functional teams to enhance colleague journeys through seamless and reliable technology experiences. Qualifications: 8-13 years of experience and degree or equivalent experience in Computer Science, Information Technology, or related field. Advanced certifications in SRE or related are a plus. Leadership and people management skills, with the ability to inspire and empower successful SRE teams. Required Skills: Hands-on coding of highly available distributed systems in any of the programming languages: Java/Python/JavaScript Knowledge on modern observability stack splunk, elastic search, Prometheus, Grafana Knowledge of cloud-based SRE practices and experience with public cloud platforms such as AWS, Azure, or Google Cloud. Familiarity with microservices architecture and design. Demonstrated expertise in driving culture change, DevOps practices, and continuous improvement in SRE and production support functions. Deep understanding of observability tools and methodologies, including experience with logging, monitoring, tracing, and performance analysis platforms. Knowledge of ServiceNow or any other ticketing tools, ITIL experience. Join our innovative team and be at the forefront of advancing Site Reliability Engineering and production support in the Global Risk and Compliance Technology space. If you are passionate about driving reliability, observability, and excellence in customer experiences, we invite you to apply and join our mission to redefine the future of risk and compliance technology. Apply now and join us in shaping the reliability and performance of solutions for a secure and compliant world. : Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to application.

Country: India Work Location: GNBGRD Work Location: , Haryana, India Openings: 1 Department: Work Mode: On Site Shift: 8 hours Job Type: (Unknown) Experience Range: 3 - 5 Yrs. Preferred Industry: Security Qualification Required: 12th Salary: INR 21000 Key Skills: Functional Area: Security Services Job Title: CCTV Operator Location: South India Zone Bengaluru, Chennai, Hyderabad, Kochi, Coimbatore, Visakhapatnam, Mysuru, Mangalore, Madurai, Vijayawada, etc. (Deployment based on client/site requirement) Department: Security Operations / Technical Surveillance Reports To: Control Room In-charge / Security Supervisor / Assignment Manager Company: G4S Secure Solutions (India) Pvt. Ltd. Position Summary: The CCTV Operator is responsible for operating and monitoring surveillance systems to safeguard people, property, and infrastructure at client locations across South India. This role involves real-time monitoring, incident detection, reporting, and supporting emergency response through CCTV systems, access control integration, and event logging. Key Responsibilities: 1. CCTV Surveillance Monitoring: Monitor multiple live camera feeds in real-time from control rooms across various zones. Ensure continuous surveillance of critical and sensitive zones such as entry/exit points, lobbies, warehouses, data centers, etc. Immediately alert on-site security supervisors in case of suspicious activity, safety violations, or emergencies. 2. Incident Management: Respond swiftly to unusual or abnormal activity, including intrusion, fire alarms, loitering, or unauthorized access. Maintain video evidence and submit incident clips to relevant teams following chain-of-custody protocols. Assist site teams during live incidents by guiding them using visual monitoring. 3. Access Control Support: Monitor and verify access control events if CCTV is integrated with turnstiles, boom barriers, or biometric systems. Cross-check identity and authorization of personnel or vehicles as per client SOPs. Flag tailgating, force entries, or violation of visitor movement policy. 4. Video Archiving & Retrieval: Ensure timely recording and safe storage of CCTV footage as per the site s retention policy. Retrieve historical footage upon request from the client or internal G4S supervisors. Maintain accurate logbooks of footage access and storage transfers. 5. Equipment Maintenance Support: Conduct regular checks on all CCTV equipment including cameras, DVR/NVRs, monitors, switches, and power backups. Coordinate with the technical support team or client vendor for maintenance, servicing, or repairs. Report any malfunctioning cameras or broken connections immediately. 6. Reporting & Documentation: Maintain daily control room logs, shift handover notes, and incident records. Submit daily/weekly security reports including observations, alerts raised, and footage reviewed. Follow confidentiality protocols and restrict sharing of sensitive visual data. Eligibility Criteria: Education: Minimum 12th Pass. Diploma in Electronics, IT, or Computer Applications preferred. Experience: 1 3 years of experience in CCTV operation/control room roles Experience in malls, tech parks, industrial plants, hospitals, or logistics hubs preferred Age: 21 45 years Language Proficiency: Working knowledge of English + regional language (Kannada, Tamil, Telugu, Malayalam) is mandatory based on location. Typing & Computer Skills: Basic computer operation skills required (MS Word, Excel, CCTV software usage) Key Skills & Competencies: Alertness and high situational awareness Familiarity with analog/IP cameras, DVRs/NVRs, VMS platforms Calmness under pressure and strong incident judgment Team coordination and communication Ethical conduct, confidentiality, and integrity Ability to work in 12-hour rotational shifts (day/night) Work Conditions: 8 12 hour shifts, rotating day/night schedules Indoor, air-conditioned control room environment Uniform and ID card will be issued as per client or site requirements May be required to work on holidays/weekends depending on duty roster Salary & Benefits: Salary in line with Minimum Wages (Skilled category) for the state Karnataka, Tamil Nadu, Telangana, Andhra Pradesh, Kerala ESI, PF, Bonus, Gratuity, and Leave benefits as per statutory compliance Accommodation and food may be provided for remote locations or 24x7 duty sites Night duty allowance applicable where relevant Growth Opportunities within G4S: CCTV Operator Control Room In-Charge Site Security Supervisor Technical Security Supervisor Operations Executive Contact details: Mr. . . . . .

OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do powering innovation, transforming work, and empowering digital knowledge workers. Were hiring talent that AI cant replace to help us shape the future of information management. Join us. Your Impact Sr. Technical Support Specialists are responsible for delivering highest quality technical support on OpenText products, addressing the customer s concerns not just at a technical level but also from a customer service perspective. Our Sr. Technical Support Specialist position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking as you ll work on unique customer issues to provide resolutions. What the role offers Represent OpenText acting as first point of contact for all technical support inquiries Incident management and collaboration with other teams while adhering to SLA s and KPI s Utilize exceptional written and verbal communication skills while supporting customers while demonstrating a high level of customer focus and empathy Meet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys Collaborate with various stakeholders to act as a trusted customer advocate Manage Escalations and work with Escalation Manager as a point of contact What you need to succeed 5 - 8 years of prior experience working on relevant technologies Technical Support experience handling Enterprise Products a must Strong Problem Solving and Troubleshooting experience University/College degree within a related discipline Willingness to work in shifts during weekdays and on-call during weekends Experience in Installation, Configuration and Maintenance of Mainstream OS (Windows, Linux) Experience in Installation & Configuration of DB (SQL Server or Oracle) Knowledge of Tomcat Understanding of Infrastructure and Cloud Technologies including Storage, Backup & Restore, Networking, Load Balancer, Proxy, Firewalls, Containerization Experience in troubleshooting issues in a N-Tier Software Architecture Environment Demonstrated Problem Solving and Analysis of Product Trace / Logging information Knowledge on MS SQL and Scripting a value addition OpenTexts efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenTexts vibrant workplace.

OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do powering innovation, transforming work, and empowering digital knowledge workers. Were hiring talent that AI cant replace to help us shape the future of information management. Join us. Your Impact Sr. Technical Support Specialists are responsible for delivering highest quality technical support on OpenText products, addressing the customer s concerns not just at a technical level but also from a customer service perspective. Our Sr. Technical Support Specialist position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking as you ll work on unique customer issues to provide resolutions. What the role offers Represent OpenText acting as first point of contact for all technical support inquiries Incident management and collaboration with other teams while adhering to SLA s and KPI s Utilize exceptional written and verbal communication skills while supporting customers while demonstrating a high level of customer focus and empathy Meet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys Collaborate with various stakeholders to act as a trusted customer advocate Manage Escalations and work with Escalation Manager as a point of contact What you need to succeed 5 - 8 years of prior experience working on relevant technologies Technical Support experience handling Enterprise Products a must Strong Problem Solving and Troubleshooting experience University/College degree within a related discipline Willingness to work in shifts during weekdays and on-call during weekends Microsoft Windows (OS and Networking), UNIX/Linux (OS and Scripting) Internet Expertise (including knowledge of browsers, Web servers, proxy servers, JavaScript, and firewalls) Knowledge of relational databases and data modelling. Proficient in data manipulation (Excel, SQL) Familiarity with integrated development environments such as Eclipse Experience with BIRT (Business Intelligence Reporting Tools) and other Actuate technologies a plus Experience with HTTP/REST and TCP/IP Knowledge on Directory Services (LDAP, Active Directory) Knowledge of object-oriented methodologies and approaches (Java is a plus). OpenTexts efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenTexts vibrant workplace.

We are looking for an Application Analyst with strong experience in application support, incident management, and vendor coordination. Key Responsibilities: Manage business applications ensuring uninterrupted services Handle incident, problem, and change management (SIT, UAT & Production movement) Coordinate with vendors for issue resolution and SLA adherence Prepare technical documentation and manage audits/compliance Work on Oracle/SQL databases, LOS/LMS systems , and support new IT projects Key Skills Required: 3+ years experience in application support/IT operations (financial services preferred) Hands-on experience in Oracle, SQL or other databases Exposure to cloud computing is a plus Strong problem-solving and stakeholder management skills Location: Kengeri Education: Graduate in IT / Computer Science 8383087401

You are an L1 Engineer - Technical Operations located in Indore, MP, required to work from the office. You will be responsible for providing 24/7 support with an experience range of 1-3 years. Your main responsibilities include Linux proficiency, production support, deployment, and incident management. As an L1 Engineer at our Indore location, you should have a strong background in a 24/7 support environment, particularly as a Production Support Engineer. You must possess basic/intermediate knowledge of IT infrastructure, such as networks, servers, and databases, and be adept at troubleshooting hardware and software issues. Certification in relevant technologies like ITIL, Microsoft, Linux admin, or Cisco would be advantageous. Excellent communication and interpersonal skills are crucial for interacting with end-users, obtaining additional information on reported issues, and providing comprehensive technical solutions. Your role requires expertise in Linux operating systems, experience in offering production support for end customers, and proficiency in deploying applications in production environments. Additionally, you must have worked at customer locations, utilized monitoring tools, and practices to ensure system performance and reliability. Primary Skills: - Basic Linux Knowledge: Familiarity with Linux OS, including basic commands and file system navigation. - Production Support: Troubleshoot and resolve production issues promptly. - Deployment: Skilled in deploying applications in production and other environments. - 24/7 Support: Comfortable with providing 24/7 support. - Monitoring: Proficient in monitoring tools to ensure system performance. - Customer Support: Strong communication skills for interacting with end customers. - Documentation: Maintain accurate records of issues, resolutions, and procedures. - Ticketing Systems: Manage and resolve tickets efficiently using systems like JIRA or ServiceNow. - Problem-Solving Skills: Basic troubleshooting skills to address common issues. - Server Management: Experience in managing physical servers, including setup and troubleshooting. - On-Site Experience: Provide on-site support to enhance customer satisfaction. Secondary Skills: - Time Management: Prioritize tasks effectively to meet deadlines and SLAs. - Customer Service Orientation: Focus on providing excellent support and maintaining positive relationships. - Basic Scripting: Knowledge of basic scripting languages to automate tasks. - Adaptability: Stay updated with new tools and technologies. - Stress Management: Remain composed during critical incidents.,

You should have 4-6 years of experience with strong functional knowledge of Oracle Apps R12 in modules such as AP, AR, GL, EBtax, FA, and FSG. It is essential to have experience in incident management, problem management, as well as BRD, MD50 & MD70 creation. In addition to this, you should have completed at least one full cycle R12 implementation and have experience in supporting and maintaining any Oracle Apps releases. A good client-facing attitude with strong business communication skills is necessary for this role. Experience with onsite-offshore delivery models and a willingness to work in such a setup would be beneficial.,

The role is to support the development and maintenance of robust control frameworks and a unified Technology & Cyber Security Control library. You will help implement process control monitoring capabilities to coordinate control execution across Engineering and contribute to driving a positive risk culture within Engineering by implementing processes for control efficiency demonstration. This role requires organized, methodical thinking with strong attention to detail for creating control test plans and documentation. Your responsibilities will include: - Maintaining and regularly updating the centralized Technology & Cyber Security control library, ensuring controls align with industry frameworks (NIST, ISO, COBIT) and regulatory requirements (e.g. DORA). You will help translate complex framework/regulatory requirements into clear, actionable controls. - Conducting Tests of Design Assurance and Operating Effectiveness Assurance for key controls at both group and divisional levels, providing critical support for Group Engineering, Risk & Control Assessments. Documenting test results and identifying areas for improvement. - Establishing and overseeing processes to ensure control evidence is properly documented, stored, and accessible at required frequencies. Creating standardized templates for evidence collection to improve consistency. Reviewing monitoring results for completeness and accuracy, driving corrective actions as needed. - Planning and coordinating periodic independent assurance activities with internal audit teams and external assessors, preparing documentation and facilitating access to evidence. - Implementing, tracking, and analyzing Key Control Indicators (KCIs) aligned to the control library, helping to identify trends and potential weaknesses before they impact operations. - Maintaining detailed control performance dashboards and metrics that clearly communicate control status to various partners, from technical teams to executive leadership. Performing sample-based testing of control operating efficiency. - Identifying thematic control weaknesses and collaborating with control/process owners to develop and implement effective remediation strategies with clear timelines and accountability. Representing Engineering in risk discussions with internal team members. - Leading a team of GRC analysts, providing mentorship, technical guidance, and career development opportunities while ensuring high-quality results. Qualifications: - Relevant degree in IT, Cybersecurity, or Risk Management (Desirable). - 5+ years of experience in technology controls or compliance. - Strong knowledge of control frameworks (NIST, ISO, COBIT). - Demonstrable knowledge of key controls across Technology process areas (e.g. incident, change, capacity management). - Experience in control implementation across Technology process areas. - Experience in control testing and evidence validation. - Proven team management and project delivery skills. - Excellent analytical, communication abilities, and presentation skills. - Experience with GRC tools and control automation. About Us: LSEG (London Stock Exchange Group) is a diversified global financial markets infrastructure and data business dedicated to excellence in delivering services to customers. With extensive experience and deep knowledge across financial markets, we enable businesses and economies worldwide to fund innovation, handle risk, and build jobs. LSEG values integrity, partnership, excellence, and change, guiding our decision-making and actions every day. We are committed to sustainability and driving sustainable economic growth.,

As a SAP Principal Consultant specializing in Environment, Health, and Safety Management (EHSM) with a focus on Workplace Safety, you will be responsible for leading the implementation of SAP S/4HANA-based EHSM solutions using Fiori applications and integrated workflows to meet safety regulations, incident reporting standards, and enterprise risk management objectives. Your key responsibilities will include implementing and configuring SAP EHSM modules such as Workplace Safety and Health, Occupational Health, Chemical Management, Industrial Hygiene and Sampling, Incident Management, Safety Observations, EHS Audit Management, Permit to Work, Work Clearance, Management of Change (MoC), and Environmental Management (Waste, Emissions, Compliance). You will also be tasked with configuring and deploying standard SAP Fiori and analytical apps for risk reporting, task execution, audit monitoring, and compliance management. Seamless integration with core SAP modules like Business Partner, Personnel Administration, Time Management, Organizational Management, Plant Maintenance, Materials Management, and Accounting will be essential. Additionally, you will be responsible for setting up and maintaining master data, including location setup, task calendars, roles, and compliance monitoring structures. Your role will also involve client engagement and project leadership, which includes conducting requirement gathering sessions, design workshops, and end-user training. You will collaborate with client stakeholders, such as safety officers, compliance managers, and IT administrators. Leading deployment on QGTC and QSTS systems, testing, go-live support, and documentation will be part of your responsibilities. To excel in this role, you should hold a Bachelor's or Master's degree in Engineering, Environmental Science, Occupational Health, or Information Technology. Possessing SAP EHSM or EHS certification is preferred. You should have in-depth experience in SAP EHSM implementation on S/4HANA platforms and strong configuration knowledge of EHSM sub-modules. Proficiency in SAP Fiori Launchpad, WebDynpro, integration via BAPI/IDoc, ABAP debugging, and workflow configuration is required. Join us at Qodequay to be a part of our exciting journey and take the opportunity to work with our exceptional team. Send your resume to hr@qodequay.com to explore future opportunities.,

As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. Your primary responsibility will be to coordinate projects through contract management and shared service coordination. In this role, you will play a crucial part in developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. It is essential that you have a minimum of 5 years of experience in Site Reliability Engineering. This position is based in Pune. Your key roles and responsibilities will include: - Serving as a Subject Matter Expert (SME) and effectively collaborating with and managing the team. - Taking charge of team decisions and engaging with multiple teams to contribute to key decisions. - Providing solutions to problems within your immediate team as well as across multiple teams. - Coordinating the delivery of programs, projects, or managed services. - Managing contracts efficiently and ensuring effective contract management. - Developing and nurturing relationships with key stakeholders and sponsors to drive commitment and strategic alignment. In terms of professional and technical skills, the following are required: - Proficiency in Site Reliability Engineering is a must-have skill. - Experience with incident management and problem management is considered a good-to-have skill. - Strong understanding of IT service management principles and practices. - Experience in managing and coordinating projects effectively. - Excellent communication and interpersonal skills are essential for this role. Additional Information: - The candidate must possess a minimum of 5 years of experience in Site Reliability Engineering. - A 15 years full-time education is a requirement for this position. ,

As an Incident Manager at TMF Group, you will play a crucial role in ensuring the swift recovery and resolution of incidents by involving the right technical and business stakeholders in bridge or war room calls. Your responsibilities will include facilitating timely and quality updates/ incident communication to Technology Operations and business stakeholders, scheduling follow-up meetings for technical restoration and business updates, and establishing escalation processes for quick incident recovery. You will be responsible for ensuring Major Incident restoration/resolution within the service level agreement, initiating and managing the problem management process, and owning the Root Cause Analysis (RCA). Monitoring and reporting on performance metrics and SLAs, acting as the key contact point for incident-related topics in Service Operations, and driving Problem Management KPIs will also be part of your role. To be successful in this position, you should have at least 9 years of experience in Professional Services, Financial Services, or BPO industries, with a strong background in managing complex IT services on a regional or global basis. Additionally, experience in working in a global matrix environment, ITIL certification, and a track record of managing client relationships effectively are key requirements. You should possess a passion for driving results, a deep understanding of balancing business and technological requirements, and the ability to work in a multi-cultural and demanding team environment. Strong emotional intelligence, customer orientation, and program management skills are also essential for this role. At TMF Group, you will have the opportunity for career development, working on challenging projects with colleagues and clients worldwide, and benefiting from continuous learning opportunities through the TMF Business Academy. You will also contribute to making the world a simpler place to do business through our corporate social responsibility program and be part of a supportive environment that values feedback and encourages growth. In addition to a competitive salary, TMF Group offers various benefits such as anniversary & birthday leave policy, paternity & adoption leaves, work flexibility in a hybrid model, and well-being initiatives. Join us at TMF Group, where our inclusive work environment and proactive team members create a culture of entrepreneurship, enthusiasm, and accountability. We look forward to welcoming you to our team!,

Join us as a Service Operations Manager at Barclays, where you'll play a crucial role in shaping the evolution of our digital landscape. Your responsibilities will involve driving innovation and excellence by leveraging cutting-edge technology to enhance our digital offerings and deliver exceptional customer experiences. As a valued member of our team, you will be tasked with delivering a robust technology stack, utilizing your strong analytical and problem-solving skills to interpret business requirements and provide high-quality solutions. Collaboration with fellow engineers, business analysts, and stakeholders will be a key aspect of your role, as you work on addressing complex technical challenges that require detailed analytical skills and in-depth analysis. To excel in the role of Service Operations Manager, you should possess experience in the following areas: - Strong understanding and application of SRE principles with a focus on robust governance of Incident, Problem & Change Management. - Proficiency in Digital Technology principles. - Expertise in Change & Transformation methodologies. Additionally, highly valued skills for this role include: - Proficiency in Java, Jenkins, APIs, AWS, CI/CD Pipelines, SDLC, etc. - Effective Stakeholder Management capabilities. - Knowledge of Risk & Control Standards. Your performance may be evaluated based on critical skills essential for success in this role, such as risk management, change and transformation proficiency, business acumen, strategic thinking, and digital and technological acumen. This position is based in Pune. **Purpose of the Role:** The primary purpose of this role is to oversee the IT Services department, set strategic directions, provide support to senior management, manage IT service risks, and ensure the effective operation of IT services to support the banks operations. You will be responsible for representing Technology service performance to senior stakeholders and managing IT service risks across the organization. **Accountabilities:** - Develop and implement strategic directions for IT Services, incorporating the latest methodologies and processes. - Manage the IT Services department, including overseeing colleagues" performance, setting departmental goals and objectives, and ensuring departmental efficiency and effectiveness. - Establish and maintain relationships with IT Services stakeholders, identify relevant stakeholders, and uphold the quality of external third-party services. - Develop and enforce policies and procedures for IT Services, ensure adherence to control targets and standards, manage adherence to group SLAs, and control core technology production activities in incident, problem, and change management. - Identify and mitigate potential IT Services risks, develop risk mitigation strategies, and align with the bank's change and compliance functions. - Monitor the financial performance of the IT Services department, including revenue, profitability, cost control, and value realization from commercial agreements. - Lead IT Services projects, drive successful research and product launches, and deliver integrated solutions to clients. - Ensure the smooth operation and maintenance of the bank's critical technology infrastructure, resolve complex technical issues, and minimize operational disruptions. **Assistant Vice President Expectations:** As an Assistant Vice President, you are expected to advise on decision-making, contribute to policy development, and ensure operational effectiveness. Collaborate with other functions/business divisions and lead a team in performing complex tasks that impact the entire business function. Set objectives, coach employees, and appraise performance. Demonstrate leadership behaviors to create an environment for colleagues to excel. Demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset of Empower, Challenge, and Drive in all aspects of your work.,

You will be joining M&G Global Services Private Limited, a subsidiary of the M&G plc group of companies, dedicated to providing a variety of value-added services since 2003. Our purpose at M&G is to instill real confidence in individuals to invest their money effectively. With a long-standing history of over 170 years, we operate internationally in savings and investments through Asset Management, Life, and Wealth offerings, all working cohesively to ensure financial success for our clients and shareholders. M&G Global Services has strategically positioned itself as a powerhouse of capabilities, essential in M&G plc's pursuit to become the premier savings and investments company worldwide. Our services span across Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance, and Audit, providing a diverse range of career advancement opportunities. With core values of transparency, accountability, collaboration, and integrity, we are committed to creating a stimulating work environment for exceptional talents like yourself. Your responsibilities will include possessing an in-depth understanding of the Aladdin platform and its components such as PfC, PmC, and Explore. Proficiency in Trading Venues & OMS/EMS like Bloomberg, MarketAxess, and TradeWeb is crucial. You should be adept at querying trade data, logs, and troubleshooting issues, along with a solid grasp on FIX messages for trade execution. Knowledge of Market Data sources like Bloomberg Terminal, Reuters, EIKON, and familiarity with the entire trade life cycle and various asset classes are essential. As a leader of the Front Office Application support team, you will be accountable for incident management, acting as the escalation point for Front Office stakeholders, and driving service improvement initiatives. Your role will involve building and managing a high-performing team, prioritizing the Front Office book of work, effective communication, and working closely with business users and vendors to address concerns and enhance workflows. You will champion the use of Aladdin throughout the business, handle high-priority trade execution issues, resolve trading-related issues promptly, maintain logs, track issues, and document resolutions. Additionally, you will provide regional-specific management information, participate in disaster recovery activities, and address queries related to critical business applications like Aladdin, Bloomberg, and WSO.,

The Oracle SCM Functional Business Analyst role requires a combination of business knowledge and expertise in Oracle Distribution and Procurement modules. You will be responsible for understanding and analyzing business problems and opportunities within the context of requirements, providing solutions based on Oracle EBS/Fusion Architecture to help the organization achieve its goals. Effective communication between business and technical teams is crucial for successful solution delivery, necessitating the ability to coordinate and interact with various stakeholders. Your responsibilities will include collaborating with business partners and onsite IT Analysts to translate requirements into Functional Specifications and Designs, working closely with the technical team to support solution development, testing solutions, facilitating SIT/UAT, and providing post-deployment support. As a Subject Matter Expert (SME), you will troubleshoot production issues, recommend and implement solutions for uninterrupted operations, and engage with Oracle on product-related matters. Key competencies and skills for this role include a minimum of 6 to 8 years of experience in Oracle Applications Suite, expertise in full cycle Implementations, particularly in Oracle Fusion SCM, and a strong understanding of Oracle modules such as Order Management, Advance Pricing, Shipping Execution, Inventory, and Purchasing. Experience with interfaces, third-party applications, cross-functional collaboration, test script preparation, and execution is essential. Strong written and verbal communication skills are also required. Ideally, you should possess a Bachelor of Engineering degree in Computer Engineering, Masters in Computer Applications, or equivalent qualification. Any certification in Supply Chain Management or SCM Modules is preferred but not mandatory. Additional preferred skills include knowledge of Agile Development Process, Configuration Management, Incident Management, Fusion Applications, Fusion Planning Central, WMS/Logfire, and basic SQL and PL/SQL experience. This is a full-time position based in Hyderabad, falling under the ERP Functional category. If you meet the qualifications and possess the necessary skills, we encourage you to apply and be part of our dynamic team.,

At Techwave, we are committed to fostering a culture of growth and inclusivity. We believe in challenging everyone associated with our brand at every step and providing them with the necessary opportunities to excel in life. People are at the core of everything we do. Techwave is a leading global IT and engineering services and solutions company that is revolutionizing digital transformations. Our goal is to enable clients to maximize their potential and achieve a greater market through a wide array of technology services, including Enterprise Resource Planning, Application Development, Analytics, Digital, and the Internet of Things (IoT). Founded in 2004 and headquartered in Houston, TX, USA, Techwave leverages its expertise in Digital Transformation, Enterprise Applications, and Engineering Services to help businesses accelerate their growth. We are a team of dreamers and doers who are constantly pushing the boundaries of what's possible, and we want YOU to be a part of it. Role: Migration Manager Experience: 15+ Years Job Type: Permanent Location: Hyderabad Roles And Responsibilities Cloud Migration Expertise: Lead data center migration projects from on-premises environments to Azure Cloud, demonstrating deep expertise in cloud architecture, specifically Azure, and managing the seamless transition of infrastructure and applications. Collaboration: Work with technical design teams to establish benchmarks for Infrastructure and Cloud domains, with a specific focus on Azure Cloud infrastructure and services. Client Relationship Management: Maintain positive relationships with clients, provide regular updates, and address inquiries and concerns. Service Delivery Coordination: Oversee the delivery of services, coordinate efforts of different teams to ensure timely and efficient service, align resources and processes with client expectations. Cross-Platform Support: Manage hybrid environments for SAP and Non-SAP applications, optimize resources, ensure high availability, and coordinate incident management to meet business requirements. Application Landscape Management: Oversee both SAP and Non-SAP applications, ensuring seamless integration, performance optimization, and full lifecycle management from deployment to decommissioning. Project Planning and Coordination: Lead cloud migration strategies, integrate IT service management processes, manage risks, ensure technical oversight, execution of change management, quality assurance, documentation, and knowledge transfer. Performance Monitoring: Track and monitor service performance, identify areas for improvement, implement necessary changes, evaluate and adjust services regularly. SLA Compliance: Ensure that service level agreements are met, monitor performance metrics to ensure adherence to SLAs. Team Leadership and Development: Build and maintain high-performing teams, foster a positive working environment, provide guidance, encouragement, and support to IT service staff, determine training needs, assist in professional growth. Process Improvement: Continuously evaluate and improve processes to ensure efficient and effective service delivery, drive continuous lifecycle and service improvements. Incident Management: Manage restoration of service in critical incidents, monitor and manage reporting Infrastructure and Cloud teams, take ownership of critical incidents, coordinate with resolution parties, establish effective communication for post-incident reviews. Managerial Skills Leadership: Lead and guide Managed Services project teams, resolve conflicts to improve productivity. Communication: Manage client relationships and internal coordination. Problem-Solving: Address issues and concerns during service delivery. Project Management: Manage project planning, business requirements, forecasting, and budget. Financial Management: Monitor finances, make necessary budget adjustments. Decision-Making: Make decisions under direct control, escalate issues when necessary. Team Building: Build and maintain high-performing teams. In-depth Knowledge: Escalation procedures, incident management, Problem, Change, and other disciplines related to service delivery. Good to have knowledge of ITIL (Information Technology Infrastructure Library) principles. Tools and Technologies Azure Cloud Migration Tools: Azure Migrate, Site Recovery, Database Migration Service, Monitor for efficient workload migration and management. Microsoft Azure VMware Solution (AVS) (Good to have). Knowledge of SAP Workloads migration (Good to have). Exposure to Microsoft Partner Program Dynamics (Good to have). Certifications Azure (professional) level preferred. ITIL4 Certification (advanced) preferred.,

As a Support Engineer (L3 Support) for ForgeRock OpenAM, you will be an integral part of the IAM managed services team, working on-site at the customer location in Noida, India. Your responsibilities will include incident support, problem management, change management, platform configuration, and performance improvement maintenance related to ForgeRock AM. You should hold a Bachelor's degree in Computer Science/Information Technology or a related field, along with 4-6 years of relevant experience in IAM support, specifically with ForgeRock OpenAM. Your role will involve driving L3 level troubleshooting of IAM solutions, handling change management, and supporting multiple customers" infrastructure as a Managed Services Provider. Your key responsibilities will include managing end-to-end IAM support as per SLA, collaborating with customer teams, resolving complex ForgeRock AM integrated issues, conducting RCA, and acting as the primary point of contact for onsite IAM-related matters. Additionally, you will be involved in custom development, product performance optimization, change management, system upgrades, and regular maintenance activities. To excel in this role, you should possess strong communication, presentation, and collaboration skills, along with a problem-solving attitude. Knowledge of ForgeRock AM, SailPoint IIQ, Java coding, SQL queries, Active Directory/LDAP, databases, Git, Windows, Linux environments, and automation scripts will be beneficial. Your ability to understand IAM solution design, configure systems, and transition services post-deployment will be key to success. In summary, as a Support Engineer for ForgeRock OpenAM, you will play a crucial role in providing high-quality support, troubleshooting complex issues, and ensuring the smooth operation of IAM solutions for customers.,

As an Intelligence Analyst at Cognizant's Joint Security Intelligence Center (JSIC) in Chennai, India, you will be responsible for producing tactical and strategic intelligence reports related to risks associated with Cognizant's global footprint. Your key duties will include conducting research and analysis of various data sources to create comprehensive intelligence reports, monitoring global incidents to assess their impact on Cognizant assets, and developing governance policies and frameworks. You will work closely with senior leadership to ensure compliance with laws and policies, identify and mitigate risks, and enhance risk awareness within the organization. In this role, you will lead a governance team, mentor team members on compliance and risk management, and engage with stakeholders for effective communication and collaboration. You will oversee incident management, implement corrective actions, and continuously improve governance and risk management processes. Additionally, you will promote ethical standards and integrity within the team, utilize crisis management tools for alerting, and conduct open source research to support corporate security investigations. Furthermore, you will maintain situational awareness tools, advise decision-makers, develop relationships with external vendors for intelligence operations, and contribute to incident response playbooks and business continuity strategies. You will also participate in simulated exercises to test security protocols and maintain a repository of historical intelligence data. The ideal candidate for this position should have 3-5 years of experience in intelligence advisory services and Security Operations Center (SOC), as well as internships in corporate threat intelligence or risk advisory agencies. A strong understanding of governance principles and risk management is essential for this role.,