L1 Technical Support

You are an L1 Engineer - Technical Operations located in Indore, MP, required to work from the office. You will be responsible for providing 24/7 support with an experience range of 1-3 years. Your main responsibilities include Linux proficiency, production support, deployment, and incident management. As an L1 Engineer at our Indore location, you should have a strong background in a 24/7 support environment, particularly as a Production Support Engineer. You must possess basic/intermediate knowledge of IT infrastructure, such as networks, servers, and databases, and be adept at troubleshooting hardware and software issues. Certification in relevant technologies like ITIL, Microsoft, Linux admin, or Cisco would be advantageous. Excellent communication and interpersonal skills are crucial for interacting with end-users, obtaining additional information on reported issues, and providing comprehensive technical solutions. Your role requires expertise in Linux operating systems, experience in offering production support for end customers, and proficiency in deploying applications in production environments. Additionally, you must have worked at customer locations, utilized monitoring tools, and practices to ensure system performance and reliability. Primary Skills: - Basic Linux Knowledge: Familiarity with Linux OS, including basic commands and file system navigation. - Production Support: Troubleshoot and resolve production issues promptly. - Deployment: Skilled in deploying applications in production and other environments. - 24/7 Support: Comfortable with providing 24/7 support. - Monitoring: Proficient in monitoring tools to ensure system performance. - Customer Support: Strong communication skills for interacting with end customers. - Documentation: Maintain accurate records of issues, resolutions, and procedures. - Ticketing Systems: Manage and resolve tickets efficiently using systems like JIRA or ServiceNow. - Problem-Solving Skills: Basic troubleshooting skills to address common issues. - Server Management: Experience in managing physical servers, including setup and troubleshooting. - On-Site Experience: Provide on-site support to enhance customer satisfaction. Secondary Skills: - Time Management: Prioritize tasks effectively to meet deadlines and SLAs. - Customer Service Orientation: Focus on providing excellent support and maintaining positive relationships. - Basic Scripting: Knowledge of basic scripting languages to automate tasks. - Adaptability: Stay updated with new tools and technologies. - Stress Management: Remain composed during critical incidents.,