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Sr. Support Engineer - Forgerock

4 - 8 years

0 Lacs

pune maharashtra

Posted:1 day ago| Platform: Shine logo

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Skills Required

change management product certification incident management problem management knowledge management rca change management service now jira configuration debugging tools sql queries active directory ldap databases git sailpoint release management forgerock openam iam support l3 level troubleshooting msp experiences largescale iam implementation custom development product performance optimisation application onboarding sso integration iam solution design transition services operationalizing iam solutions system upgrades patches advanced scripts rules workflows rest apis java coding windows environments linux environments automation scripts

Work Mode

On-site

Job Type

Full Time

Job Description

As a Support Engineer (L3 Support) for ForgeRock OpenAM, you will be an integral part of the IAM managed services team, working on-site at the customer location in Noida, India. Your responsibilities will include incident support, problem management, change management, platform configuration, and performance improvement maintenance related to ForgeRock AM. You should hold a Bachelor's degree in Computer Science/Information Technology or a related field, along with 4-6 years of relevant experience in IAM support, specifically with ForgeRock OpenAM. Your role will involve driving L3 level troubleshooting of IAM solutions, handling change management, and supporting multiple customers" infrastructure as a Managed Services Provider. Your key responsibilities will include managing end-to-end IAM support as per SLA, collaborating with customer teams, resolving complex ForgeRock AM integrated issues, conducting RCA, and acting as the primary point of contact for onsite IAM-related matters. Additionally, you will be involved in custom development, product performance optimization, change management, system upgrades, and regular maintenance activities. To excel in this role, you should possess strong communication, presentation, and collaboration skills, along with a problem-solving attitude. Knowledge of ForgeRock AM, SailPoint IIQ, Java coding, SQL queries, Active Directory/LDAP, databases, Git, Windows, Linux environments, and automation scripts will be beneficial. Your ability to understand IAM solution design, configure systems, and transition services post-deployment will be key to success. In summary, as a Support Engineer for ForgeRock OpenAM, you will play a crucial role in providing high-quality support, troubleshooting complex issues, and ensuring the smooth operation of IAM solutions for customers.,

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