Operations Coordinator - Ambulance Vertical

Job Purpose

To serve as the primary liaison for departmental operations and business development initiatives, ensuring seamless stakeholder communication, driving revenue growth, maintaining data accuracy, enforcing compliance, and elevating departmental visibility through strategic engagement.

Key Responsibilities

Stakeholder Engagement & Relationship Management

- Act as the units single point of contact, managing all internal and external stakeholder queries.

- Build and nurture relationships to support both operational coordination and business expansion goals.

Operations & Data Management

- Generate and share daily and monthly reports on calls and cases with 100% accuracy.

- Reconcile unit revenue using MARS; identify trends, highlight gaps, and share actionable, data-driven insights.

- Lead initiatives to optimize resource allocation and uncover opportunities for service growth.

Business Development

- Identify and pursue new partnership and revenue opportunities within the ambulance services vertical.

- Collaborate with the business development team to prepare proposals, pricing strategies, and client pitches.

- Track and maintain the lead pipeline in CRM; support follow-up actions to convert prospects into partners.

- Conduct market research to benchmark competitor services and recommend strategic growth initiatives.

Compliance & Quality Assurance

- Audit all ambulances linked to the unit to ensure compliance with internal standards and regulatory requirements.

- Perform patient follow-up within four days of emergency admissions to collect feedback and drive continuous service improvements.

Marketing & Department Visibility

- Plan and execute marketing campaigns, awareness events, and community workshops to enhance departmental presence.

- Partner with marketing to develop collateral, social media content, and outreach strategies targeting key stakeholder groups.

Knowledge Enhancement & Training

- Complete 30 hours of annual training, including BLS, safety protocols, and soft-skills, to remain current on industry best practices.

Desired Qualification

- Bachelors degree in healthcare administration, Business Management, or a related field.

- Certifications in BLS, healthcare safety, or quality assurance preferred.

Required Skills & Competencies

- Strong verbal and written communication, with the ability to distill complex data into clear executive summaries.

- Strategic relationship and stakeholder management focused on both service excellence and growth.

- Advanced data reporting and analysis skills, preferably with MARS or similar healthcare systems.

- Business acumen, market research capability, and negotiation skills to drive business development efforts.

- Familiarity with audit and compliance processes in healthcare operations.

- Campaign planning, event coordination, and community-outreach expertise.

- Proactive learning mindset and passion for continuous improvement.

Other:

• Requires the ability to travel in the service area on a regular basis.
• Knowledge of key industry business drivers, emerging medical trends, and performance metrics, and ability to leverage that knowledge to inform strategy.
• Independently motivated and driven to achieve high goals and seek continuous improvement in knowledge and skills.
• Competencies for sales efficiency and effectiveness; discipline in goal setting, prospecting, networking, territory management, and time management. Skills in account management, needs assessment, value propositioning, handling objections and gaining agreement.
• Proficiency in MS Office - Word, Excel, Power Point.

- Aspirants are requested to E-mail resume in MS word format only along with photograph scanned and placed on resume and also with details on current and expected salary.

Application for the post of Operations Coordinator - Ambulance Vertical at Manipal Hospital, Mysore

Mysore - Karnataka

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