VP - Front Office Application Support

You will be joining M&G Global Services Private Limited, a subsidiary of the M&G plc group of companies, dedicated to providing a variety of value-added services since 2003. Our purpose at M&G is to instill real confidence in individuals to invest their money effectively. With a long-standing history of over 170 years, we operate internationally in savings and investments through Asset Management, Life, and Wealth offerings, all working cohesively to ensure financial success for our clients and shareholders. M&G Global Services has strategically positioned itself as a powerhouse of capabilities, essential in M&G plc's pursuit to become the premier savings and investments company worldwide. Our services span across Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance, and Audit, providing a diverse range of career advancement opportunities. With core values of transparency, accountability, collaboration, and integrity, we are committed to creating a stimulating work environment for exceptional talents like yourself. Your responsibilities will include possessing an in-depth understanding of the Aladdin platform and its components such as PfC, PmC, and Explore. Proficiency in Trading Venues & OMS/EMS like Bloomberg, MarketAxess, and TradeWeb is crucial. You should be adept at querying trade data, logs, and troubleshooting issues, along with a solid grasp on FIX messages for trade execution. Knowledge of Market Data sources like Bloomberg Terminal, Reuters, EIKON, and familiarity with the entire trade life cycle and various asset classes are essential. As a leader of the Front Office Application support team, you will be accountable for incident management, acting as the escalation point for Front Office stakeholders, and driving service improvement initiatives. Your role will involve building and managing a high-performing team, prioritizing the Front Office book of work, effective communication, and working closely with business users and vendors to address concerns and enhance workflows. You will champion the use of Aladdin throughout the business, handle high-priority trade execution issues, resolve trading-related issues promptly, maintain logs, track issues, and document resolutions. Additionally, you will provide regional-specific management information, participate in disaster recovery activities, and address queries related to critical business applications like Aladdin, Bloomberg, and WSO.,