Job Description: Technical Operations Manager / Tech Lead / Support Manager for Identity Managed Services (SailPoint / ForgeRock AM): This role is responsible for a single pointofcontactforidentity-basedmanagedservicestothecustomers.Thepersonwill handle customer priorities, manage the support team and coordinate with various customerstakeholdersforservicedelivery.Thisroleistechno-managerialsotheperson shouldhavein-depthIAMtechnicalknowledgealongwithcustomerandtechnicalteam handlingcapabilities. Title: TechnicalOperationsManager-Identity Role: TechnicalLeadorManagerSupportforIdentityManagedServices Qualification Bachelor'sdegreeinComputerScience,InformationTechnology,orarelatedfield. 10-12yearsofexperienceinIAMwithmin.3yearsasSupportManager(with SailPointand/orForgeRockAMproducts) IAMProductorITILorequivalentcertificationpreferred. Job Role OverseedailyoperationsactivitiesandmaintenanceofIAMsystems. Ensurehighavailabilityand performanceofsystems. Createstrategiestoreduceincidentsoffootfall. Shouldbeabletotechnicallyguidetheteaminthetroubleshootingandresolve complexissuesbyL3teammembers. Provideevidencereportsonsecurityassessmentsandaudits. Perform dailystand-upmeetingswiththecustomer,implementationteamand supportteam.Prioritisetasksandmanagecustomerexpectations. ManageandmentortheL1,L2andL3teams.Planandprovidetrainingforteam members. Assigntasks,setgoals, andmonitorteamperformance. Shareprojectupdateswithcustomerstakeholders. Communicatewiththecustomertounderstandtheirneedsandaddressconcerns. Provideweeklyservicedeliveryreportsonsupportprojects. Plananddriveamonthlyandquarterlyreviewofsupportprojects. Ensure timely execution of IAM tasks like user provisioning, de-provisioning, access reviews,andcertificatesupdatedonservers. Stayupdatedandkeepcustomersupdatedwiththelatestprojecttrends, technologies, and best practices. Strongpresentationanddocumentationskills. ManageSLAs showtheSLAimprovementquarterbyquarter Should be able to promote a culture of automation andinnovation within the team. Skills Strongcommunication,presentationandcollaborationskills. StrongCustomerManagementSkills MultipleStakeholdermanagementskills. Problem-SolvingAttitude In-depth knowledgeofSupportProcessesandProcedures ExpertiseinIAMwithknowledgeofSailPointIIQ or ForgeRockAMorBoth. TechnicalTeamorPeopleManagementSkills

Roles Responsibilities Support Engineer (L3 Support) for ForgeRock OpenAM. TheEngineer will be part of RNS’s overall IAM managed services Team deployed at the customer site to deal with ForgeRock AM incident support, problem management, change management, platform configuration, performance improvement maintenance. Location: Noida, India Mode of work: Work from the office (Daily) Qualification Bachelor's degree in Computer Science/Information Technology, or a related field. 4-6 years relevant experience in IAM support (ForgeRock OpenAM). Experience in driving L3 Level troubleshooting of IAM Solution with ForgeRock. Experience in handling change management with ForgeRock. MSP (ManagedServices Provider) experiencesupportingmultiplecustomers infrastructure. Should have experience working with large-scale IAM implementation with multiple stakeholders. Product certification (preferred). Job Description Handle end-to-end IAM-managed support (as per SLA) e.g. Incident Management, problem management, change management, and knowledge management. Coordinate and collaborate with customer Teams. Drive complex ForgeRock AM integrated issues resolution and resolve the issues. Drive RCA and handle the complete problem management process. Act as the primary point of contact for all onsite IAM-related issues, queries and deployments. Proactively facilitate face-to-face meetings with customers to understand their needs and provide timely solutions. Do custom development, and product performance optimisation e.g. Application onboarding, workflow changes and SSO integration. Responsible for Change management, raising CRs in Service Now/JIRA etc. Understand IAM solution design and configuration. Transition services post-deployment and operationalizing IAM solutions. Generate regular reports on IAM system performance, issues, and resolutions for customer review. Should be able to generate incident reports to be shared with customers. Execute minor and major system upgrades and patches related to the product. Own the environment and handle regular maintenance activities (DR drills, log rotation, health checks). Should be able to develop advanced scripts, rules, and workflows. Knowledge of REST APIs and debugging tools. Good understanding of Java Coding. Ability to write complex SQL queries. Knowledge of Active Directory/LDAP and databases. Familiar with code repositories (Git). Knowledge of Windows and Linux environments. Capable of installing, configuring, and providing support of SailPoint/ForgeRock on Windows and Linux environments. Should be capable of doing automation scripts. Should be able to take release from development to test and can deploy into production. RequiredSkills ForgeRock AM Experience with SailPoint IIQ as secondary skills Strong communication, presentation and collaboration skills. Direct Customer handling experience (Onsite) Problem-Solving Attitude Strong L3 Level Knowledge with exposure to coding of ForgeRock OpenAM Strong knowledge of Support Processes and Procedures

Position: Sr Security Consultant (L3 Profile) Location: India, Pune Mode of work: Workfromoffice(Daily) Required Skillset 8 to 10 years of experience in cybersecurity, with extensive knowledge in Netskope Web, RBI, CASB, Email Security and DLP (Analyzing, Designing, Implementing, Configuring Troubleshooting) Experience in configuring PAC, URL Category configuration, Web Filtration and traffic management for both standard and custom traffic and Proxy services. Extensive knowledge and hands-on in Proofpoint Email Security enterprise bundle which includes TAP/TRAP and CLEAR. Good Understanding and experience in ATP, ADP and Advanced analytics and reporting Experience in Review, troubleshoot, and maintain DMARC, SPF, and DKIM records for email authentication. Practical experience related to LAN, WAN, WLAN, VLAN, DMVPN, VPN, and high availability/multipath/redundant routers, switches and firewalls in large data center environment. Preferability PALOALTO / FORTIGATE Firewalls. Knowledge in handling Network Security (SSL/TLS, VPNs, Firewall, WAF, IDS/IPS) Strong communication skills and the ability to work effectively with internal teams and external vendors Willingtotravelto client onsite on business demand Roles And Responsibilities Architecting, Implementing and supporting Netskope On-prem and Cloud proxy and appliances. Troubleshooting including engaging with end users and providing leadership on outage bridges Monitor in Netskope web security, RBI, CASB, Email Security and DLP for all the security groups for the project implementations. Document setup and maintain as built drawings as changes are made. Implementing and managing Proofpoint email security Solutions full entp bundle. Experience is implementing SSL/TLS, VPNs, AV, IDS/IPS in Firewalls (PaloAlto/FortiGate) Coordinate directly with End Customer / Vendor when required to troubleshoot the solution Tools Technology Experience Netskope Web Security Solutions (Primary) Firewall Implementations (PaloAlto / FortiGate) (Primary) Proofpoint Email Security implementation (Add-on) Forcepoint Web Security Solutions (Add-on) Note: Any additional skill set is an advantage Educational Qualifications Bachelor degree in Computer Science / Engineering or equivalently advanced industry certifications Additionally, Product certification in above solutions Certification Eligibility: Min two certification mandatory in tools technology category Expected Joining Date: At the earliest (Not more than a Month)

SupportLead –Identity:SailPoint(L3) Roles Responsibilities SupportEngineer(L3-SupportLead)forSailPointIdentityIQ. TheL3andLeadwillbepartofRNS’soverallIAM-managedservicesTeamdeployedat the customer site to deal with SailPoint incident support, problem management, change management, platform configuration, performance improvement maintenance. He willbe the single point of contact betweenthe customerand the internalteam. Location: Noida,India Mode of work: Workfromtheoffice(Daily) Qualification Bachelor'sdegreeinComputerScience/InformationTechnology,orarelatedfield. 5-8yearsofrelevantexperienceinSailPointsupport. ExperienceindrivingL3LeveltroubleshootingofIAMSolutionwithSailPointIIQ ExperienceinhandlingchangemanagementwithIIQ. MSP (Managed Services Provider) experiencesupporting multiple customers’ infrastructure. Should have experience working with large-scale IAM implementation with multiple stakeholders. Productcertification(preferred). JobDescription Handle end-to-end IAM-managed support (as per SLA), e.g., Incident Management, problem management, change management, and knowledgemanagement. ResponsibleformanagingtheteamcomprisingL1,L2,andotherL3teammembers. CoordinateandcollaboratewithcustomerTeams. DrivecomplexSailPointissuesandresolvethemtoclosure. Drive RCAandhandlethecompleteproblemmanagementprocess. Act as the primary point ofcontact for all onsite IAM-related issues, queries and deployments. Proactively facilitate face-to-face meetings with customers to understand their needs and provide timely solutions. Docustomdevelopment,andproductperformanceoptimisatione.g.Application onboarding, workflow changes and SSO integration. ResponsibleforChangemanagement,raisingCRsinServiceNow/JIRAetc. Understand IAM solution design and configuration. Transition services post- deployment and operationalizing IAM solutions. Should beabletoextendconfiguration for Role-BasedAccessControl(RBAC)and Segregation of Duties (SoDs). Initiate,configure, execute,and support SailPoint Accessreviewsand should be able to drive the access review campaign. Generate regular reports on IAM system performance, issues, and resolutions for customer review. Should be able to generate incident reports to be shared with customers. Executeminorandmajorsystemupgradesandpatchesrelatedtotheproduct. Own the environment and handle regular maintenance activities (DR drills, log rotation, health checks). Shouldbeabletodevelopadvancedscripts,rules,andworkflows.Knowledgeof REST APIs and debugging tools. GoodunderstandingofJavaandBeanShellCoding.AbilitytowritecomplexSQL queries. Knowledge of Active Directory/LDAP and databases. Familiarwithcoderepositories(Git). Knowledge of Windows and Linux environments. Capable of installing, configuring, and providing support of SailPoint on Windows and Linux environments. Shouldbecapableofdoingautomationscripts. Shouldbeabletotakereleasefromdevelopmenttotestandcandeployinto production. Required Skills IdentityIQSupportexperiencewithForgeRockasasecondaryskills. Strongcommunication,presentationandcollaborationskills. DirectCustomerhandlingexperience(Onsite) Problem-SolvingAttitude Strong L3 Level Knowledge with exposure to coding of Either ForgeRock AM or SailPoint IdentityIQ or both StrongknowledgeofSupportProcessesandProcedures Qualifications Bachelor'sdegreeinComputerScience/InformationTechnology,or a related field.