Hybrid Work IT Support Engineer - Level 3

Hi,

Hybrid Work IT Support Engineer - Level 3

Title: IT Support Engineer - Level 3

Job Type: Full Time Employment

Type of Work: Hybrid Work

Company Location: Bengaluru. Karnataka

Work Hours: 1st Shift & 2nd Shift

Description:

Majority of the work demand supporting Customer with Production Issues during automation of the Network deployment.

Challenging roles of real time debugging of the issue and quick resolution for networks automation

Job Responsibilities

• Actively involved in troubleshooting production defects in customer environment
• Escalate to next level support based on the priority of the issue.
• Understand customer demands and communicate effectively on the nature of the issue and possible service impact.

Competencies Required:

• Overall 5+ years of relevant IT experience, in area of Software development and test Automation.
• Should have end to end working experience in Automation development in cloud native environment.
• Automation using Python, JavaScript.
• Awareness of SQL is an additional advantage.
• Networking knowledge is added advantage.
• Knowledge of Automation using TOSCA, mistral engine.
• OpenShift, Docker, Helm and container technology experience is essential
• Experience troubleshooting cloud-native applications
• Prior experience working in Linux environment is must.