HR-Learning And Development Specialist - Sales

Learning and Development Specialist Sales

Learning and Development Specialist in our HR team to train Sales

Key Responsibilities:

Sales Training & Enablement

• Design and deliver training modules for frontline sales staff, relationship managers, and sales supervisors on:
• Financial products ( LAP, Secured Loan, Mortgage Loan, etc.)
• Lead conversion techniques and objection handling
• Customer onboarding, documentation, and digital tools
• Conduct regular induction programs for new sales hires.
• Organize refresher training to bridge performance or compliance gaps.

Coordination & Delivery

• Plan and execute classroom, virtual, and on-the-job training sessions in collaboration with sales and regional managers.
• Identify underperforming clusters/teams and create focused intervention plans.
• Support product launches with training content and workshops.

Content Development

Create high-impact training materials, including sales playbooks, product guides, SOP manuals, and case studies.

• Develop microlearning content and short video modules for mobile-first learning.

Assessment & Certification

• Design assessments to evaluate learning effectiveness and product knowledge retention.
• Manage certification programs for sales staff.

Performance & Feedback

• Collect feedback from trainees and stakeholders to improve training design.
• Collaborate with Sales Ops and Business HR to link training effectiveness with KPIs (e.g., conversion rate, productivity, TATs).

Compliance & Audit

• Ensure all training adheres to RBI regulations and internal sales process controls.
• Maintain training records for audit readiness and compliance reporting.

Requirements:

Candidates from NBFC background.

Target and soft skills monitoring.

Interested candidates can share their resumes at nbfcrecruitment@rathi.com