Head Regional Operations

Job Summary:

The Regional Operations Head is responsible for overseeing and managing the day-to-day operations of a network of eye hospitals or centers within a defined region. The role ensures operational efficiency, patient satisfaction, clinical compliance, and business growth. This leader plays a pivotal role in strategy implementation, people management, cost optimization, and coordination across cross-functional teams to deliver high-quality ophthalmic care.

Key Responsibilities:

1. Operational Leadership

• Manage overall functioning of multiple eye care centers within the assigned region.
• Ensure smooth and standardized operations across all units.
• Monitor and improve operational KPIs, including patient flow, OT utilization, turnaround time, and service quality.

2. People Management

• Lead, mentor, and manage Center Managers and on-ground operational staff.
• Drive employee engagement, retention, and performance.
• Identify training needs and facilitate development programs in coordination with HR.

3. Patient Experience & Quality Assurance

• Ensure delivery of exceptional patient care and services.
• Implement SOPs for clinical and non-clinical processes in line with NABH or similar standards.
• Monitor and resolve patient grievances effectively.

4. Business Development & Financial Management

• Drive revenue growth through operational excellence, cost control, and new service lines.
• Collaborate with marketing and community outreach teams to increase patient footfall.
• Prepare and monitor annual budgets, forecasts, and P&L statements for each unit.

5. Compliance & Risk Management

• Ensure compliance with statutory, legal, and accreditation standards (e.g., AERB, NABH, local health regulations).
• Identify and mitigate operational risks proactively.

6. Strategic Planning

• Contribute to regional expansion plans, including new center launches, infrastructure upgrades, and strategic partnerships.
• Analyze market trends, competitor activity, and patient feedback to inform regional strategies.

Key Skills & Competencies:

• Strong leadership and interpersonal skills
• Excellent problem-solving and decision-making abilities
• Deep understanding of hospital operations and ophthalmology workflows
• Data-driven approach to operational improvement
• Ability to multitask and work under pressure
• Proficient in healthcare IT systems and hospital management software
• Ability to travel within the region frequently.

Interested can contact on 9154925558 or