GM-Operations

Job Description

About Food Whisperer: Food Whisperer is a dynamic and rapidly growing food brand committed to delivering exceptional culinary experiences through innovation, quality, and customer focus. Role Overview: We are seeking an experienced, highly driven General Manager – Operations to oversee and optimize all operational aspects of our business. This leadership role requires a strategic thinker with strong execution skills to ensure smooth day-to-day functioning, scale operations, and maintain high standards of customer satisfaction, quality, and profitability. Key Responsibilities: Strategic Operations Management Drive end-to-end operations across all locations/kitchens/outlets. Plan and execute expansion strategies and new market entries. Build scalable systems and processes to support business growth. Team Leadership Lead, mentor, and manage cross-functional teams including kitchen staff, delivery operations, customer service, and support functions. Implement performance metrics and drive accountability across the board. Customer Experience & Quality Control Maintain the highest standards of food quality, hygiene, and service. Monitor customer feedback and implement continuous improvement initiatives. Supply Chain & Inventory Oversee procurement, vendor management, inventory control, and logistics. Ensure cost-effective sourcing and minimal wastage. Technology & Automation Work closely with tech teams to optimize order management, delivery integration, and operational dashboards. Leverage analytics for data-driven decision making. Financial Management Monitor P&L, drive cost efficiencies, and ensure profitability across units. Forecast budgets, control expenditures, and report on performance metrics. Compliance & Safety Ensure compliance with FSSAI, labor laws, fire safety, and other statutory regulations. Qualifications & Skills: 8–12 years of experience in F&B, QSR, cloud kitchen, or hospitality operations. Proven track record in scaling operations and managing multi-location teams. Strong analytical, decision-making, and problem-solving skills. Excellent communication and leadership abilities. Bachelor’s degree in Business, Hospitality, or related field. Show more Show less