Global IT Service Desk Manager

Overview

DATAMARK Inc., a provider of Omni-channel contact centres and business process outsourcing (BPO) services since 1989, employs more than 3,119 at our facilities in the United States, Mexico and India. Our Fortune 500 and enterprise clients trust us to be an extension of their brand. DATAMARK contact centre agents are proud to represent many of the most well-known companies and brands across the globe. We deliver unparalleled customer service in our Omni channel contact centres, ranging from SMS text to video chat and everything in between that your customers expect the world's leading brands to have equipped. Our long-term client partnerships include customer care for leading international companies across a wide array of industries, including BFSI, interpretation & translation services, transportation, healthcare, and consumer electronics. Learn how DATAMARK combines outstanding Omni channel customer care, brand promotion, and continuous process improvement to deliver an unparalleled customer experience. Visit us at www.DATAMARK.net.Websitehttps://DATAMARK.netIndustryOutsourcing and Offshoring ConsultingCompany size1,001-5,000 employees1,253 associated members LinkedIn members who've listed DATAMARK, Inc. as their current workplace on their profile.HeadquartersEl Paso, TXFounded1989Designation - Global IT Service Desk ManagerLocation - Thane (Mumbai)Candidate should have experience on ITSMShould have experience on handling Ticketing ToolShould have done with ITIL - V3/V4 certificationShould have knowledge of AZUREShould have experience on Active Directory ManagementShould have experience on Servers and NetworkShould have experience of IT Service Delivery / IT Help DeskLooking for candidate with techno functional experienceShould have experience of creating user accountsShould have problem solving skillsShould have experience of team handlingShould have experience of process development, improvement and AutomationShould have experience on Automation tools.Should have good leadership skillsShould have good software and hardware knowledge.Looking for candidates inclined towards continuous process improvement and development.Candidate should have good communication skillsGlobal team handling experience will be an added advantage.This position reports to Global IT Director