Global Billing Operations - Senior Manager

Job Summary

Key Responsibilities

Operational Delivery:

• Oversee accurate and timely generation and validation of invoices in accordance with client SLAs and regulatory requirements.
• Drive operational adherence to controls, audits, and reconciliation processes.
• Monitor and reduce invoicing errors, discrepancies, and rework.
• Contribute to the implementation of automation tools and new billing platforms.
  

Performance & Transformation KPIs

• Achieve monthly and quarterly targets related to:
• Invoicing accuracy and error reduction
• Billing cycle time
• Timely support of platform transformation activities
• Maintain and report on operational dashboards and performance metrics.
  

Communication & Stakeholder Coordination

• Serve as the point of contact for escalations and coordination with internal teams (Delivery, Finance, Risk, IT).
• Communicate billing issues clearly and proactively resolve disputes with client-facing teams.
• Ensure documentation, billing SOPs, and client-specific requirements are well maintained and shared.
  

Team Leadership & Governance

• Supervise and mentor billing analysts and associates, ensuring performance alignment.
• Conduct regular team reviews, quality audits, and training to build capability.
• Ensure compliance with internal policies, SOX controls, and external regulations.
• Result-oriented with an ownership and accountability mindset
• Drive pay for performance and culture of performance differentiation
• Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally
• Embed risk excellence culture across the teams
• Encourage and drive a culture of change and ideation
• Understanding of cost/budgets
  

Qualifications

• Bachelor’s degree in Finance, Accounting, or a related field.
• 8–13 years of billing operations experience, preferably in BFS or BPO/shared services.
• Hands-on experience with ERP and billing platforms (e.g., SAP, Oracle).
• Strong communication, analytical, and team management skills.
• Familiarity with controls, audits, and regulatory compliance in financial services.