Field Application Specialist

Customer Support

• Resolve complex customer inquiries and technical issues effectively.
• Monitor customer feedback and complaints.
• Regularly communicate with R&D & customer support team of Singapore & U.S. to resolve the customer Technical queries
• Collaborate with the sales and marketing teams to address customer needs and improve product offerings.
• Helping sales teams for giving alternative products against our competitors

Documentation and Training

• Maintain technical documentation & create if required (user manuals, troubleshooting guides, and FAQs).
• Develop and deliver training programs for customers, distributors and internal staff.
• Stay updated on the latest advancements in molecular research and related technologies.
• Regularly reads Market Research news/reports, research/review papers & articles
• E.g. Marketsandmarkets, Mordor Intelligence, Persistence Market Research, Apple Academic Press, Science daily

Technical Sales Support

• Collaborate with the sales team to provide technical expertise in pre-sales and postsales activities to drive revenue growth.
• Pre-Sales Activities: Understand Customer Needs; Customize Demos & troubleshooting; Share insights on new features, industry trends, and competitive advantages
• Post-Sales Activities: Support & providing product training to the customer’s team; Conduct competitive analysis to position our products effectively in the market.

Product Knowledge, Product Development and KOL Management

• Provide input for the development of new products or product improvements based on customer feedback and industry trends together with sales & marketing team.
• Manage & lead the new product development activities in alignment with QA/QC/R&D/ Manufacturing/ external stakeholders and help commercial team in launch/promote
• Be the technical spokesperson in external forums and discussions and help develop more KOLs for Molecular & life sciences industry or academic users.

Reporting and Analytics

• Prepare and present regular reports on technical support metrics and performance.
• Use data-driven insights to identify areas for improvement and optimization.

Product Demo and Trials On site on customer applications

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Provident Fund

Work Days:

• Monday to Friday

Work Location: In person