F&B Captain

1. Leadership and Supervision

• Team Management: Lead and supervise bartenders, servers, and barbacks, ensuring smooth coordination.
• Training: Train staff on craft cocktail preparation, presentation, service etiquette, and the bar’s unique offerings.
• Problem-Solving: Address any staff or operational issues promptly to maintain service standards.

2. Guest Experience

• Exceptional Service: Ensure guests have a memorable experience by providing personalized recommendations and attention to detail.
• Menu Expertise: Be well-versed in the bar’s menu, including the story behind signature cocktails, ingredients, and preparation techniques.
• Handling Complaints: Resolve guest concerns or complaints professionally and effectively to ensure satisfaction.

3. Operational Oversight

• Service Flow: Oversee the flow of service during busy hours, ensuring efficiency without compromising quality.
• Inventory Management: Assist in monitoring inventory levels of spirits, mixers, garnishes, and bar tools, ensuring everything is stocked.
• Equipment Maintenance: Ensure bar equipment and tools are in good working order and report any issues for repair.

4. Craft Cocktail Expertise

• Mixology Knowledge: Demonstrate advanced knowledge of cocktails, spirits, and flavor pairings to guide bartenders and guests.
• Quality Assurance: Oversee cocktail preparation to ensure consistency, quality, and adherence to recipes.
• Innovation: Collaborate with the bar manager or mixologists to develop new cocktails or seasonal menu changes.

5. Team Collaboration

• Communication: Act as a liaison between staff and management, ensuring clear communication of expectations and feedback.
• Shift Coordination: Manage staff schedules, breaks, and role assignments to maintain a balanced workload.
• Pre- and Post-Shift Duties: Lead opening and closing procedures, ensuring readiness and cleanliness.

6. Compliance and Safety

• Alcohol Regulations: Ensure compliance with local liquor laws, including responsible service and checking IDs.
• Hygiene Standards: Uphold cleanliness and safety protocols in all aspects of bar operation.
• Crisis Management: Handle emergencies or disruptions calmly, ensuring guest and staff safety.

7. Financial and Sales Oversight

• Upselling: Guide staff to upsell premium products or specialty cocktails to maximize revenue.
• Cash Handling: Ensure proper cash handling, including monitoring tips, balancing registers, and reporting discrepancies.
• Sales Analysis: Assist in tracking sales trends and identifying popular items or areas for improvement.

8. Events and Promotions

• Event Coordination: Help plan and oversee bar events like themed nights, tastings, or private parties.
• Promotional Ideas: Work with management to suggest and execute creative promotions that align with the bar’s brand.

Skills and Qualities Required

• Leadership: Strong ability to lead, motivate, and manage a team in a high-pressure environment.
• Customer Service Excellence: Prioritize guest satisfaction with a friendly, professional demeanor.
• Mixology Expertise: Deep understanding of craft cocktail preparation and the bar industry.
• Attention to Detail: Focus on quality, consistency, and presentation in every aspect of service.
• Problem-Solving: Quick thinking to address operational challenges or guest concerns.
• Organizational Skills: Manage staff, inventory, and service flow effectively.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Food provided

Experience:

• total work: 3 years (Preferred)

Work Location: In person