Facilities Administrator - Soft Services

Facilities Administrator - Soft Services Ref: VN322 Hyderabad India

About Us

Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.

​We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.

​Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.

About the Role

In this role, you will effectively manage vendors to ensure exemplary facilities management services are provided to the Client. You will manage resources, promote teamwork, and instill a culture of continuous improvement.

You will offer support and guidance to ensure that workflow is delivered effectively and assist the team in achieving their full potential. You will develop a trust-based relationship with the client and contribute to the development and success of Macro by supporting the management team through operational activities.

Main Job Responsibilities

• Service delivery: Operational management of internal and external service delivery teams, ensuring quality of services provided is continually improved and exceed customer expectations.
• Infrastructure Management: Ensure the day-to-day smooth operation of a building's infrastructure through administrative support, procurement negotiation, contractor & building liaison, documentation, and coordination of staff and office equipment during potential relocations.
• Contractor Oversight: Oversee the work of contractors, ensuring work is carried out to specification, within budget, correctly, safely, timely, and to a high standard.
• Facility Maintenance: Responsible for maintaining buildings, surrounding grounds and a variety of supplies and equipment.
• Vendor Management: Ensure value for money is achieved through robust management of suppliers and measurement of performance. Coordinate and monitor the contractor. management, review vendor performance monthly, and ensure service levels are met.
• Customer Service: Maintain excellent customer service at all times.
• Compliance: Ensure that risk assessments and method statements are submitted. Comply with legislation, Macro processes. and life safety procedures.
• Relationship Building: Build positive working relationships with the Client Landlord.
• Vending and Beverage Service: Manage vending and beverage services.
• Policy Adherence: Comply with all Macro policies, processes, and procedures.
• Team Support: Support all team members as and when required.
• Office Maintenance: Maintain the office to the required standards.
• Inventory Management: Manage inventory, including assets, consumables, and stationery.
• Equipment Coordination: Coordinate with equipment vendors for repair or corrective actions for malfunctioning equipment.
• Special Projects: Provide support for special projects as necessary.
• Procurement Management: Manage the procurement, stocking and issuance of office supplies.

About You

The ideal candidate will have:

• Facilities Management Experience: Mid-level experience in facilities management.
• Communication Skills: Ability to communicate effectively and be a team player.
• People Management Skills: Excellent people management skills and experience in a customer facing role.
• Flexibility and Positive Attitude: Flexible and adaptable with a positive attitude.
• Educational Background: Educated to a higher level with graduation in any stream.
• Technical Proficiency: Knowledge of the entire Microsoft Office Suite of Applications.

Diversity Statement

We want to create a workplace where everyone feels safe to bring theirwhole selvesto work. We recognise that every individual has different needs.This is Meis Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.

Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.

​Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact careers@macro-group.com to speak to a member of our team.