Experience Center Manager

Material Depot (materialdepot.in) is India’s largest omnichannel platform specializing in wall and floor decor.

Started in 2022 by Manish (ex-BCG) and Sarthak (IITB Alum), who both worked extensively in the construction space globally. With the intent of bringing great design options for Indian Homes. 

We’re the largest online platform in India for home interior goods, and rapidly expanding our offline presence. We overcame the complex construction supply chain to deliver highly curated collections from manufacturers across the world and provide them directly to customer homes, enabling us to offer 10x variety at the 20% lower prices.

We’ve catered to over 10k homes with a mission to bring change to 1 million homes by 2030. 

The company currently is one of the largest online websites in the category and operates 2+ experience centers in Bangalore

🤭Some stats about us :

Accel, Whiteboard, YCombinator,

🤝 We’re one of the largest retailers of home interior goods in Bangalore working with over 1000+ top designers and architects.

📈 Even as a 3-year-old company, we are at a revenue run rate of $5M+, aims to get to 10M in the next 12 months.

Note from the Founders on the role

Hi, I'm Manish, Co-founder of Material Depot. I'm excited to find someone who would take overall responsibility for our Experience Center at Material Depot. The position closely works with the marketing and sales team on all key initiatives, as well as BAU activities. The role would involve 20% data analysis, 20% Strategic initiatives & GTM, 60% operations and team management; and will have 100% ownership of the EC.

Interview process

1. Small assignment
2. Three interview rounds with the team including Manish/Sarthak

What you will do:

• Client Experience and Sales:

  Ensure excellent client interactions, build long-term relationships. Act as a brand ambassador, influencing sales and addressing customer queries effectively.

• Team Management and Training:

  Recruit, train, and manage EC team members, set clear expectations, and drive performance while adhering to company expectation and fostering a high-performance culture. Ensure teammates are aligned and empowered to achieve team and individual targets. Take full ownership of the EC and its commercial success

• Sales Reporting and Continuous Improvement:

  Generate sales reports, analyze data to challenge the status quo, and drive improvements in sales, productivity, and profitability. Implement best practices and collaborate with the Regional Manager to enhance EC performance.

• Visual Merchandising and EC Presentation:

  Ensure adherence to visual merchandising and in-store communication standards. Maintain EC cleanliness, safety, and presentation, and execute brand directives.

• Customer Relations and Reporting:

  Retain customers by addressing queries, following up on interactions, and ensuring a positive shopping experience. Periodically and proactively collect, collate, and present customer feedback and analysis for improvement to all relevant stakeholders

• Product Knowledge:

  Continuously improve team understanding of the company’s products, industry trends, and competitive landscape, along with effective ways of information dissemination.

• Feedback and Improvement:

  Provide feedback to the marketing and sales teams on the quality of leads and prospect engagement. Collaborate with the respective teams to refine strategies and improve the lead qualification process.

You’re a good fit for this only if...

• Proven experience in a retail sales dealing with high ticket items & heavy store walk-ins (Experience in the home, interiors, construction or furniture industry earns brownie points)
• Excellent communication skills, both verbal and written, with the ability to engage customers and convey complex concepts clearly and concisely.
• You’re open to adapting to the uncertainty of early-stage startups. Strong ability to deal with ambiguity and problem-solve for aspects that you or the team may encounter the first time or are not familiar with.
• You bring your own unique skill set to the table and collaborate with others to accomplish your team’s goals with a firm focus on targets and deadlines
• You experiment, test, try, fail, and learn continuously.
• You can work 50-60 hours, 6 days a week
• You are not coming here for “strategy” roles but for on-ground hands-on work