Executives

Position Title

Function, Responsibility Level

Reports to

Location

Noida / Pune SEZ

Span of Control

Permanent/ Temporary

Permanent

Essential Functions

• Ensure that the process transactions are processed as per standard procedures
• Ensure that the assigned targets in accordance with SLA are met
• Ensure that the quality of the transactions is in compliance with predefined parameters
• Ensure claim costs is controlled and leakage kept at a minimum
• Ensure accuracy of reserves and payments and manage lifecycle of claims
• Ensure adherence to Company Policies and Procedures
  

Primary Internal Interactions

• AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support
• Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance
• Agents for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required
• Subject Matter Expert for the purpose of work thread related issues and escalated transactions.
• QCA for the purpose of feedback and audit
• Trainers for the purpose of Pre-process and Process training
  

Primary External Interactions

• SME / Trainers at the client end for training
• Exception teams at the client end for the purpose of seeking clarifications & answering queries
  

Required Competencies & Skills

Technical Skills

• Good Computer navigation skills, keyboarding skills
• Should be familiar with MS Office
  

Process Specific Skills

• Knowledge of the Insurance industry in UK
• Possesses the necessary knowledge of business concepts to effectively perform the job
• System operations and navigation
  

Soft Skills (Minimum)

• Good spoken English
• Listening and comprehension skills
• Questioning and Reasoning Skills
• Customer Service focus and telephone etiquette
• Ability to multi task, prioritize and manage daily work activities
  

Soft Skills (Desired)

• Self discipline
• Result orientation
• Adaptability
  

Education Requirements

Work Experience Requirements