Executive - Customer Success (Defi)

The CoinDCX Journey: Building Tomorrow, Today

At CoinDCX, we believe ‘CHANGE STARTS TOGETHER’. You are the driving force that will help us make Web3 accessible to all.

In the last six years, we have skyrocketed from being India’s first crypto unicorn to carrying a community of over 125 million with us. To continue maximising the adoption and acceleration of Web3, we are now focused on developing cutting-edge products, addressing accessibility and security challenges, and bridging the gap between people and Web3 technologies.

H

!Inside CoinDCX’s Customer Success Te

amOur Customer Success team is dedicated to ensuring our users get the most out of their CoinDCX experience. We build strong relationships, providing support and guidance to help users achieve their goals in the world of digital finance. If you’re passionate about customer satisfaction and success, join us in creating exceptional experiences that turn users into advocate

s.You need to be a HODLer of th

• eseStrong Interpersonal Skil
• ls.Familiarity with CRM Systems - Sprinklr is preferr
• ed.Ability to efficiently multita
• sk.Prior Customer Support Experience in a trading firm OR hands-on trading experience preferr
• ed.Excellent communication skills (English / Hin
• di)Good listening and problem-solving skil
• ls.Good analytical skil
• ls.Strong knowledge of blockchain technology and a keen interest in De
• Fi.Experience working in a crypto, Web3, or trading fi
• rm.Candidate has to be open to work in Rotational shi
• ftsHigh School Diploma (or equivalent), College Degree prefer

redYou will be mining through these t

• asksProvide timely and accurate responses to customer inquiries via queries, chat, and phone regarding account-related issues, trading queries, and technical assista
• nce.Assist customers in navigating our platform, including account setup, deposit and withdrawal processes, and trading featu
• res.Troubleshoot and resolve customer issues efficiently, escalating complex cases to the appropriate department when necess
• ary.Maintain a high level of professionalism and empathy while addressing customer concerns, striving to exceed expectations and deliver exceptional serv
• ice.Stay informed about the latest developments in the cryptocurrency industry and our platform's features to provide accurate and up-to-date information to custom
• ers.Collaborate with cross-functional teams, including Compliance, Operations, and Development, to ensure a seamless customer experience and address customer feedback effectiv
• ely.Contribute to the development and improvement of support processes and documentation to enhance overall efficiency and customer satisfact
• ion.Ability to handle difficult/stressful situations with high ticket volumes in certain scenar

ios.Are you the one? Our missing

• blockYou are knowledge-hungry when it comes to VDA and Web3, always eager to dive deeper and stay ahead in this evolving s
• pace.The world of Web3 and VDA excites you, fueling your curiosity and driving you to explore new opportunities within this dynamic lands
• cape.You act like an owner, constantly striving for excellence, impact, and tangible results in everything yo
• u do.You embrace a ‘We over Me’ mindset, growing individually while fostering the growth of those around
• you.Change is your catalyst, igniting your passion to build and inno
• vate.You think outside the box, unbound by limitations or doubt, always pushing the boundaries of what’s poss