Engagement Manager

About the Company

Koru UX Design is a leading UX design agency specializing in HealthTech. We partner with clients to deliver user-centered design solutions that drive innovation and enhance user experiences. Our design teams work as an integrated extension of our client’s teams, deeply embedding ourselves into their processes to create seamless, impactful products.

Role Summary

an Engagement Mana

am.You’ll lead with insight, build trust, and drive impact—not just meet scope.

Locat

Reports

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🎯 Key Responsibilities

🔹 Client Partnership & Success

• Build and maintain deep, consultative relationships with client stakeholders—up to CxO level.
• Act a

  s the voice of the

  client internally, aligning our teams around their goals, pain points, and strategic needs.
• Sustain high leve

  ls of CSAT a

  nd NPS, with regular health checks and feedback loops.
• Educate delivery teams on client business context to ensure meaningful output, not just task delivery

🔹 Delivery Ownership

• Oversee end-to-end delivery across multiple accounts and projects.
• Provide direction, remove blockers, and ensure PMs and teams are aligned with client expectations and timelines.
• Proactively identify delivery risks, inefficiencies, or scope issues—and fix them before they escalate.
• Track financials, resource utilization, and delivery KPIs across accounts.

🔹 Strategic & Commercial Accountability

• Own and evolve client engagement strategy—incl

  uding renewals, scope expansion, upsell/cros

  s-sell opportunities.
• Support presales efforts: proposals, pitches, estimations, and RFP responses.
• Collaborate with Sales and CEO to win new logos and strengthen existing relationships.
• Own contract and commercial governance (SOWs, MSAs, CRs).

🔹 Internal Leadership

• Directly manage 2 Project Managers and their pods.
• Mentor teams on stakeholder management, delivery quality, and solutioning.
• Define and improve internal delivery processes, documentation, and rituals.

💡 Who You Are

tion of strategic thinking, operational control, and client

✅ Qualifications & Experience

• 8–12 years of experience in digital, UX, or IT services.
• Proven s

  uccess in delivery leadership, client relationship management, and commercial ownership

• Exposure to wor

  king with US-based enterpri

  se clients (healthtech is a big plus).
• Strong knowledge of:
• Agile & Waterfall project delivery
• RFPs, presales, and proposal building
• Account scaling (team + revenue)
• Statement of Work and contract governance
• Excellent communication and stakeholder management skills.

✨ Nice to Have

• Exposure to digital tr

  ansformation, AI/ML products, or Industry 4.0
• Familiarity with design systems, front-end delivery, and UX research cycles.
• Experience working in a UX or product design firm.

🚀 What Success Looks Like (in 6-12 months)

• Clients see

  you as their

  go-to partner for outcomes, not just delivery.
• Account

  s are healthy—on scope, on margin, on track.

• The 2 PMs

  under you are growing, confident, and well-supported.

• You’ve helpe

  d Koru unlock new value—either through process, growth, or client trust.

Benefits

• Opportunities for growth and continuous learning (LinkedIn learning & professional trainings).
• Flexible working hours and remote options.
• A collaborative and innovative team culture.
• Opportunity for career growth and leadership roles.

Koru UX Design is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.