2045 Email Support Jobs - Page 17

Customer Care Executive • Shifts: Rotational, 9hour shift • Workweek: 5days, 2days off • Salary: Up to 27,000CTC • Role: Handle inbound calls & chats, resolve queries efficiently.

Min 1 yr expr into Technical dual chat Must expr into Microsoft and windows products Location: Hyderabad Immediate joiners preferrable Excellent communication skills Typing speed 35 WPM Salary: 1 Yr 4.5 LPA/ 2 Yrs 6 LPA Thanks Christy 7200217280

Roles and Responsibilities We are up with the requirement of Sr. Customer Support associate Share your cv to HR SHREERUPA - 8981509748 EXCELLENT ENGLISH IS A MUST. COMPLETE NIGHT SHIFT- WORK FROM OFFICE ONLY 5 days working , 2 days week off EXCELLENT ENGLISH ONLY ONLY GRADUATES CAN APPLY TOO. CANDIDATES WHO CAN SPEAK IN EXCELLENT ENGLISH SHALL ONLY APPLY. LOCATION - Kolkata FLUENCY IN ENGLISH IS MANDATORY. IMMEDIATE JOINERS ONLY CANDIDATES RESIDING WITHIN 20 KILOMETERS AROUND SECTOR 5 CAN ONLY APPLY! AGE LIMIT - 40 Required Candidate profile SHOULD BE A 12TH PASS SHOULD BE ABLE TO COMMUNICATE IN ENGLISH FLUENTLY IMMEDIATE JOINERS REQUIRED Freshers can apply Freshers can apply BENEFITS - cab facility - medical insurance - ESIC - PF Computer knowledge and good typing speed Please call the below numbers and share your cv Share your cv to HR SHREERUPA - 8981509748

Customer Care Executive • Shifts: Rotational, 9hour shift • Workweek: 5days, 2days off • Salary: Up to 27,000CTC • Role: Handle inbound calls & chats, resolve queries efficiently

We are having 100+ open positions for International Chat Process for a TOP MNC at Gurgaon location Minimum 1 year of International chat or Blended experience is mandatory. Salary : 36K + Incentives 5 days working. Sat & Sun are fixed off Must be a graduate Should have good language proficiency. CONTACT IMMEDIATELY. Senior HR : Monika = 9540632102 Email: touch.hr28@gmail.com NO CHARGES TOUCH CONSULTANTS

As a Senior Software Engineer , you will be the technical interface to customers for resolution of problems related to the use of Oracle HCM products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer Fusion HCM product issues. Job duties are varied and complex applying independent judgment. May have project lead role. 10+ years experience with Human Capital Management (HCM) Core products or 10+ years experience with HCM Applications products and have a technical degree i.e., BS / BE / BTech Computer Science/Management Information Systems/Science/ Engineering / Math / Physics / Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience , i.e., demonstrating an understanding of HCM Applications at a functional and technical level (preferably Oracle). Provide a delightful customer experience with every customer contact, ensuring the professional handling of every product issue Provide telephone and email support to internal and external customers Perform efficient incident management while maintaining metric quotas Understand and assess customer-reported issues to determine prioritization Serve as an internal knowledge resource for other members of the HCM team Apply knowledge of technologies to make solution recommendations Analyze and validate issues transferred to R&D and offer suggestions on fixes as needed Act as a liaison between customers, R&D, Production, Consultants, and QA, etc. Manage and ensure documentation of assigned incidents, including internal and external communications Learn, understand, maintain and contribute to internal support processes Analyze, develop, and improve internal processes Maintain strong alignment to Service Level Agreements Participate in special projects, as assigned : An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles to perform crucial job functions. That s why we re committed to creating a workforce where all individuals can do their best work. It s when everyone s voice is heard and valued that we re inspired to go beyond what s been done before. Disclaimer:

Greetings From Scorelabs Inc ! We are Hiring Customer Support Executive ! Email and Chat Process Rotational Shifts Rotational Week Offs 6 days working CTC - 24K Max Pls call to Hr Meghana - 8464822386 Required Candidate profile 1 year exp in chat / email process mandatory Work @ Gachibowli & Begumpet English / Telugu / Hindi required Perks and benefits Plus other benefits as applicable Two way cab

Requirements for International voice Process: *Excellent Communication skills *5 Days Working *Rotational shift *HSC- 6 month experience required *Graduate - Fresher/Experienced * immediate joiners HR Arti 9522754537 Required Candidate profile Excellent communication is required 6 months experience is mandate Graduate or undergraduate both can apply

Greetings from Novac ! Join one of India's Top 100 Best Companies to Work for, Novac Technology Solutions Private Limited. As a digital transformation and cloud solutions company with expertise in various industry segments, we innovate and create a niche for organizations in an ever-evolving landscape. Novac is currently hiring for Quality Manager - Email Helpdesk! Please read the eligibility criteria before applying: Role : Quality Manager (Email Helpdesk) Preferable Experience - 3+ years in Banking and NBFC industry Expectations : Quality Audit Experience and Analytical Skills Key Responsibilities: 1. Quality Assurance & Compliance Ensure all customer email responses adhere to company policies, regulatory guidelines, and quality standards. Monitor and audit email interactions regularly to identify gaps and areas for improvement. Implement and update quality assurance checklists and evaluation criteria aligned with company standards. 2. Team Performance Management Conduct regular training sessions to enhance communication skills, product knowledge, and compliance awareness. Provide coaching and feedback based on quality audit outcomes to improve individual and team performance. 3. Customer Satisfaction & Feedback Management Analyse customer feedback and complaint trends related to email communication. Drive initiatives for continuous improvement based on customer insights. 4. Process Improvement Identify inefficiencies and recommend enhancements in email handling processes. Introduce tools or best practices to improve quality monitoring and reporting. 5. Reporting & Documentation Prepare and present quality performance reports to Reporting manager / senior management regularly. Maintain documentation of quality standards, audit findings, and corrective actions. Ensure transparency and traceability of quality assurance activities. NOTE : CANDIDATES WHO APPLIED FOR LAST 6 MONTHS ARE NOT ELIGIBLE.

Technical Support Advocate (ML-CS), Serve as the frontline representative for Microsoft’s consumer product support Role involves assisting end-users wit tech issues related to Windows OS, Microsoft 365, Surface Devices other Microsoft applications Required Candidate profile Handle Tier 1 & Tier 2 issues, escalating where required Offer remote assistance using Microsoft-approved tools Log all interactions accurately in the CRM/ticketing system Perks and benefits Perks and Benefits

Key responsibilities: 1. Responding promptly to customer inquiries via email and chat. 2. Reviewing and managing all client communications, inquiries, and orders to ensure high-quality service delivery. 3. Maintaining and strengthening existing customer relationships to ensure ongoing satisfaction and retention. 4. Liaising effectively with overseas customers to accommodate their requirements and time zones. 5. Collaborating with contracted artists and internal teams to ensure projects are completed accurately and on schedule. 6. Conducting thorough quality control and proofing of all completed projects before submission to clients for approval. 7. Working closely with the chat support team and the outbound call team to streamline client interactions and enhance service delivery. 8. Fostering a collaborative environment to facilitate seamless communication and efficient workflow within the team. 9. Compiling and analyzing monthly sales reports to track performance and identify improvement opportunities. 10. Providing insights and recommendations to senior management based on report findings. Preferred candidate profile Candidates with excellent written communication skills preferred.

o Provide tech assistance to customers via chat o Troubleshoot resolve technical issues promptly o Assist customers in setting up configuring gaming console o Address billing-related inquiries, including payment processing, refunds, subscription mgt Required Candidate profile o Assist customers account-related billing concerns o Educate customers about Gaming products, services, features o Provide detailed info on subscription plans, game titles, and additional offerings Perks and benefits Perks and Benefits

•Serve as first point of contact for customers •Provide clear information abt our products •Assist customers with onboarding •Troubleshoot product related issues •Maintain accurate logs of interactions using CRM tools •Resolution of support tickets Required Candidate profile •Communication skills in English, Kannada or Hindi (mandatory) •Strong interpersonal and problem-solving skills •Graduate in any discipline (prefer in education, communication or tech-related fields)

Please enter the number of vacancies for this job Job description Roles and responsibilities- Resolve International customer queries Over Chat. Minimum 12 months of International dual chat exp Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication. Requirements and skills Proven customer support experience or experience as a Client Service Representative. 35+ WPM Typing speed with 90+ Accuracy. Familiarity with CRM systems and practices. Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively. Perks and benefits Salary Up to 3.85 to 4.33 LPA ( Salary is totally depend over Experience ) Both side cab Plus LOYALTY BONUS 20k Loyalty Bonus Incentives For Any Further Query & for Active Response call me or share me your updated CV over WhatsApp :- 8383846755/ 7982372208/ 8076638362 /8586083619 EMAIL : Anuradha.Gupta@Techmahindra.com

Job Summary: This position provides routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, under limited supervision Key Responsibilities: Document customer inquiry information within appropriate Cummins systems Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel support (Chat/Email/Phone) Resolves routine customer issues through a basic understanding of Cummins processes, systems and practices Escalate non-routine issues, providing documentation through process Understands new and existing Cummins processes, systems and practices Contributes ideas and suggestions on how the existing processes can be made more customer centric or efficient External Qualifications and Competencies Competencies: Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Manages conflict - Handling conflict situations effectively, with a minimum of noise. Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network. Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done. Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement. Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations. Additional Responsibilities Unique to this Position Experience: Requires previous relevant work experience; prior technical experience and/ or customer service experience is preferred. Full capabilities of the following roles (expectations to work the same as advocates in these areas) L1 Diagnostic Support (engine and PG) L1 Warranty Support (phone and chat) L1 PSI Support (basic PSI and PG areas) L1 DPS Support Answer Guidanz and whatever chats come into the GEN chat GEN chat seems to mostly be ecommerce chats Guidanz chats are what populate the L1 WTY chat Support RLS afterhours RLS (Repair logistics support) phone queue Take inbound calls from RLS customers and do the following as requested: Create an RLS work order Provide lead times or service provider options in the given breakdown area. This may include making outbound calls to service providers if necessary to arrange for emergency service. Provide a thorough update within the RLS work order with clear instructions on what needs to happen next (for the RLS team to follow up on during day shift). RLS Marine phone queue Take inbound calls from RLS customers and do the following as requested: Create an RLS work order Provide lead times or service provider options in the given breakdown area. This may include making outbound calls to service providers if necessary to arrange for emergency service. Provide a thorough update within the RLS work order with clear instructions on what needs to happen next (for the RLS team to follow up on during day shift). RLS inbox Receive inbound alerts for PG national account support Receive inbound alerts from RLS customers with new work order creation requests Work through Siebel Warranty adjudicating Customer Support Plan claims Review claims and approve them for payment.

InfoEdge is hiring for Chat Support and Operations role for IIM Jobs. If you have excellent verbal and written communication skills, you can apply for this role. Join our team! We are currently hiring for the role of Chat Support Executive for Ambition Box vertical | Noida Location. If you are interested, Attend your interview in Mega Walk-In drive, we will be happy to meet you :) Interview Date - 7th July 2025 (Monday) Interview Time - 10:00AM - 2:00PM Venue - Express Trade Tower 2, 3rd Floor, Sector 132, Opp. JBM Global School , Noida ( Nearest Metro Botanical Garden) Google Map https://maps.app.goo.gl/RKjfU3kS8UxT3ugS9 Contact Person Vrinda Gupta Documents Required - Updated Resume in hard copy Don't miss out on this opportunity! Join us in shaping the future of IIM Jobs team at Info Edge India Ltd. It's time to be a part of a dynamic team and make a difference in the industry! Email Resume - vrinda.gupta@naukri.com About BU: Ambition Box Ambition Box was founded in 2015 with a vision to help job seekers prepare for interviews and build successful careers. Now a part of Naukri.com, Ambition Box has grown rapidly and serves over 1 crore users every month, offering company reviews, interview questions, salary insights, and more. Job Objective To support B2B client queries through calls, chat, and email, ensuring a smooth and positive experience for our clients. Key Responsibilities Respond to client queries via calls, chat, and email, providing accurate and timely solutions. Review and moderate content to maintain the quality and accuracy of information on our website and reports. Coordinate with internal teams (design, product, operations, etc.) to ensure smooth functioning of our online listings and advertisement products. Learn and understand key processes, including service level agreements (SLAs), turnaround times (TAT), and standard operating procedures (SOPs). Achieve productivity and quality targets for client communications. Demonstrate product features and resolve client queries through email or calls. Required Skills Strong written and verbal communication skills. Willingness to learn and adapt quickly. Ability to handle multiple tasks efficiently. Attention to detail and a keen eye for quality. Basic client-handling skills (training will be provided). Interest in content moderation and proofreading. What We Offer Rapid learning and growth opportunities. End-to-end ownership of your tasks with guidance from experienced mentors. Freedom to innovate, experiment, and learn from mistakes. Opportunity to work on impactful projects that shape the industry. Exposure to multiple roles and responsibilities develop a versatile skill set! Be part of one of Indias fastest-growing career advisory platforms. Why Join Us? Work in a supportive, fast-paced environment designed for learning and growth. Receive mentorship and training to help you succeed. Be part of a team that values your ideas and encourages you to take initiative. Make a real impact by helping millions of users build better careers. Schedule: 5 days a week (Sat-Sun off), Hybrid 3days in office Office Timing: 9:30 AM - 6:30 PM Salary Offered - Upto 21k in hand Ready to launch your career with Info Edge? Connect with VRINDA GUPTA for more insights Email - vrinda.gupta@naukri.com LinkedIn - https://www.linkedin.com/in/vriiindaa/

Position: Semi Voice Process Mode of Work: Work from Office , Week offs Location: Koramangala, Bangalore Education : Any Graduates Interview Mode: F2F Excellent communication skills(Oral & Written) Should be Flexible to work rotational Shift

Hiring for Non voice chat process Graduate or undergraduate with min 6 months exp can apply 5 days working Rotational shift cab provided immediate joining Sal 3.5 lpa-5.3 lpa walk In Interview Call : HR kowsalya - 9880947912 / 9538804040

Provide exceptional customer service through email/chat. Manage customer inquiries, complaints &concerns in a timely manner. Assist Customer in processing the refunds, exchanges &payment related issues. Contact - 9819009366 Required Candidate profile 2 weeks of Day Shift & 2 weeks of Night shift (Per night shift Rs 600) after 2m of joining Night shift will be WFH system will be provided Rotational week off - 2 Salary - max 3.80LPA +night allowance

Role & responsibilities: Consultant Consultant: is responsible for meeting individual key performance metrics related to business processes assigned while adhering to quality standards under the guidance/supervision of identified mentor/lead. The employee is accountable for following process standard operating procedures. Also needs to identify various process related scenarios, perform proactive analysis around it and propose a solution or process improvement. Competencies: Ability to understand the basic nature of the domain and relating that to the entire value chain of mortgage and title insurance solutions, Time Share property, Claims Servicing & Claims Prevention etc. Should have basic knowledge of Mortgage and Title Insurance Concepts Ability to Retrieve relevant information using appropriate Online Business-related Websites Ability to use these tools to perform required search and collate information. Ability to Process Simple, Medium and High complexity tasks o Follow the set guidelines/framework while structuring all work products o Maintain compliance to the Quality metrics o Ability to display the culture of FTR (First Time Right) While processing orders o Ability to quickly unlearn / learn various tools, processes and controls to deliver effectively Preferred candidate profile: Fresher 2024 Graduate, Comfortable with Night Shift Interested candidates can contact to HR Muskhan OR can share their resumes to muskhan_s@trigent.com Regards, HR Muskhan Trigent Software muskhan_s@trigent.com

We are looking for a detail-oriented and proactive Back Office Executive to join our operations team. The key focus of this role is to ensure the accuracy of data being handled and the quality of outgoing client emails. You will play a crucial role in maintaining internal standards and supporting smooth backend operations. Key Responsibilities Review and validate data provided by internal teams for accuracy and completeness. Cross-check client-specific details before email dispatch. Ensure all outgoing emails are grammatically correct, contextually relevant, and free of errors. Maintain organized records of data inputs and client communications. Collaborate with analysts and project coordinators to close feedback loops. Perform quality checks on campaign or report submissions. Follow SOPs and flag any inconsistencies. Key Skills Required Strong attention to detail Good written English communication Basic knowledge of MS Excel and Google Sheets Familiarity with Gmail or Outlook Ability to work independently with a process-oriented mindset Time management and multitasking skills

HELLO JOB SEEKERS!! GREETINGS FROM SHININGSTARS!! ANY UNDERGRADUATE/GRADUATE/FRESHER/EXPERIENCED ALL CAN APPLY IMMEDIATE JOINERS ONLY Are you ready to kickstart an exciting career with a dynamic multinational BPO in KOLKATA ? Shining Stars is on the lookout for enthusiastic individuals to join our team, and it could be YOU! PROFILE- CUSTOMER SERVICE PROCESS- VOICE PROCESS LOCATION- KOLKATA ( RAJARHAT, SALT LAKE ). ROLES AND RESPONSIBILITIES- *Resolving customer issues brought to your attention. *Ensuring customer satisfaction by listening to them and solving their problems. *Performing quality assurance surveys with customers. *Interacting with customers to determine whether they have a desirable and shareable experience. *Possessing the knowledge and ability to improve customer service experience of the customers. ELIGIBILITY- *Undergraduate/Graduate any can apply. *Freshers and experienced candidates both are welcome to apply! *Communication Skills: Brilliant presentation and strong verbal/written skills. *Must be comfortable with Work From Office. *Must be comfortable with rotational shifts. SALARY- FRESHERS: UPTO 15k CTC and 12.7k Inhand. EXPERIENCED: UPTO 19k CTC and 15.4k Inhand. PERKS AND BENEFITS- ONE SIDE CAB IN ODD HOUR. INTERVIEW MODE- WALK-IN INTERVIEW You can give me a call or can share your resume on this Number: Regards, Monika Singh (7266822602) (HR Executives) ShiningStarsITPL. #jobs2025 #domesticvoice #bpo #bpovoice #freejobs #immediatejoiners #workfromoffice #kolkata#kolkatajobs#kolkata#domesticprocess #communicationskill #voiceprocess #chatprocess#nonvoiceprocess #emailprocess#voice #callcenter #telecalling #customerservice #voiceprocess #inboundcalls

Opening for Freshers in BPO Domain for Voice process Night shift. Good comm req Mumbai, Chennai, Bangalore, Hyderabad Freshers & experience with excellent communication skills US shift (6:30pm to 3:30am) Sat & Sun off Cab will be provided Work From Office AR caller / Customer / Technical Support (International Voice) Sal 18k To 30k net Pls call kishore raj 9962008169 for more info Thanks kishore raj 9962008169

We are Doing Only International BPO Hiring Need Excellent English Communication Skills Profile -CCE Voice Salary - 22k - 30k Shift - Rotational Shifts 5 Days Working Immediate Joiners Required Candidate profile Graduate & Undergraduate Fresher & Exp. both Must be excellent English Speaking Call or WhatsApp Ur CV please call sangeeta 9176078282 for more info Regards sangeeta 9176078282

Excellent communication required. US Customer Service voice process. We are looking to hire candidates from Gurgaon and for Kolkata location Minimum 6 months of experience is required in International voice process. Customer Service Executive Customer Support Executive - Virtual Interview only Blended process (voice Process) 2 days rotational off. US or Night shift Work From Office Good communication required Immediate joining required Pls call Raj kishore 9962008169 for more info. Thanks, Raj kishore 9962008169