2045 Email Support Jobs - Page 19

Greetings From KVC CONSULTANTS, JOB DESCRIPTION:: NOTE- IT IS A WALKIN INTERVIEW Job Description: Technical Help Desk Support (L1) FOR THE LARGEST IT SECTOR CO IN INDIA Min 2 Experienced Customer & technical support. (Inbound calls / FCR - First Contact Resolution). Experience in Voice and email Support (US client). Strong customer service & Handling skills. Excellent written and verbal communication skills. (Language/Grammar Proficiency). Ability to work independently and as part of a team. Proficiency in Microsoft Office Suite. Familiarity with ServiceNow Ticketing tool. Knowledge of common technical troubleshooting tools and techniques. Knowledge of ITIL Framework is Required Responsibilities: • Answer phone calls, emails, and chat messages from clients regarding technical issues. • Troubleshoot software and hardware problems. • Escalate complex issues to the appropriate team members. • Document all customer interactions in the ticketing system. • Stay up to date on the latest technical developments. • Provide excellent customer service. Salary Package- Upto 7 LPA KVC CONSULTANTS LTD NO PLACEMENT CHARGES

Greetings from KVC CONSULTANTS LTD. We are looking for Graduate Freshers interested to work in Non voice Chat process for ITES Company based out of Gurgaon and Noida Job Description: - Provide Customer Support - Provide exceptional support while communicating and assisting customers. Ensure that high quality standards are maintained for all customer interactions and issue resolutions. - Resolve tickets Analyze customer reported information to identify problems and concerns. Eligibility: -Graduate fresher - Good communication skills Compensation: Upto Rs 3 LPA to 4.50 LPA Shift: 24*7 Work Days: 5 days working with 2 days rotational offs Job location :Gurgaon To get your telephonic interviews scheduled kindly reach out to our respective HR's Devika : 9821182651 Mehvish : 9628373766 Simran : 9821182647 Riya 9628373761 #NO PLACEMENT CAHRGES# Regards KVC CONSULTANTS LTD

Job Title: Support Operations Associate (Voice & Email Support) Location: Hyderabad (WFO) Open Positions: 3 Shift - 24*7 (rotational) Job Summary: We are seeking proactive and self-reliant Support Operations Associates to join our team. The ideal candidates will have prior experience in voice-based support roles, excellent English communication skills, and a customer-first mindset. You will play a crucial role in resolving client issues efficiently while ensuring adherence to response timelines and service-level agreements (SLAs). Key Responsibilities: Handle voice calls and emails professionally and empathetically. Respond to customer queries via phone and email within defined SLAs. Understand, analyze, and resolve customer issues with minimal supervision. Document interactions clearly and accurately in the ticketing system (JIRA). Escalate complex issues when necessary, with appropriate context. Demonstrate strong comprehension to interpret customer needs and respond effectively. Maintain a proactive approach to problem-solving and client communication. Collaborate with internal teams when needed to ensure client satisfaction. Required Skills and Qualifications: Proven experience in voice-based customer support or operations. Excellent verbal and written English communication skills. Strong comprehension and problem-solving abilities. Ability to work independently and take initiative. Commitment to meeting deadlines and SLA requirements. Flexible and adaptable to work in a 24*7 work environment Preferred Qualifications: Experience working in support functions for global clients. Join Zoom Meeting https://indiumsoft.zoom.us/j/97649193237?pwd=OFnO3aXlQtHoNgOXmoyDKm8y8X40HK.1 View meeting insights with Zoom AI Companion https://indiumsoft.zoom.us/launch/edl?muid=f90b8988-ea36-48e1-815c-d29c1aa509de Meeting ID: 976 4919 3237 Passcode: 890582

Hiring non voice process with 1–3 years of experience in customer support and chat support. Strong English, problem-solving, and communication skills required. Any graduate can apply. Interested can share your resumes to Lavanya(9361645614)

Greeting from 247.ai, We were impressed with your profile and are pleased to invite you for a walk-in interview for the International Voice/Chat Process position. We believe your skills align well with what we're looking for in our dynamic team. Here are the key details for your walk-in interview: Dates: Monday to Saturday Time: 11:30 AM to 3:00 PM Venue: Prestige Tech Platina, 2, Marathahalli - Sarjapur Outer Ring Road, Kadubeesanahalli, Sarjapur, Bengaluru, Karnataka 560087 Google Maps Link: Click here About the Role: Position: International Voice and Non voice Customer Support Mode: Work from Office Shift: Night Rotational Shift Salary: starting to Rs. 2.7 LPA to 4.0LPA Key Requirements & Responsibilities: Minimum Education: 12th pass. Key Skills: Excellent communication, adaptability, and basic computer skills. Handle inquiries and resolve issues from international clients via phone, email, and chat. Maintain professional and empathetic communication across different time zones and cultural contexts. Provide accurate product, service & policy information. Use CRM tools effectively. Fluent English communication (Voice/Chat) is essential. Candidates with sales experience. Join [24]7.ai, a leader in CX for over 24 years, known for delivering hyper-personalized experiences and fostering a supportive global workforce. [24]7.ai employs a 15,000 + strong global workforce across 18 locations and 11 countries. [24]7.ai India has been GPTW Certified 6 years in a row. Important Notes: This is a walk-in interview only (no online option). Please carry your updated resume and a valid ID proof. Reference: [*Recruiter's* *Name*- Prince , *Reference* *Code*- *139* & *Phone* *number*- *8147672961*] We look forward to meeting you in person! Best regards, Prince Talent Acquisition Team [24]7.ai SMS Version [24]7.ai Hiring: International Voice Role (up to 4.3 LPA). Walk-in Interview. Mon-Fri. Time: 9:30 AM-3 PM. Venue: https://maps.app.goo.gl/ENryWG8EVRpz11pB9 Bring your resume & ID proof. Reference: [*Recruiter's* *Name*- Prince , *Reference* *Code*- *139* & *Phone* *number*- *8147672961*]

Handle inbound &outbound calls to international customers (US, UK, Australia, etc.) Respond promptly to customer queries via calls, chat, or email Resolve customer complaints and issues with a focus on first-call resolution Maintain detailed records Required Candidate profile Follow communication “scripts” when handling different topics Meet performance targets and customer satisfaction Provide accurate, valid, complete information using the right tools/methods Perks and benefits Perks and Benefits

Job Title: E-commerce Customer Service Representative Location: Remote Employment Type: Full-time Job Summary: We are seeking a proactive and detail-oriented E-commerce Customer Service Representative to support our growing online business. The ideal candidate will have experience managing a high volume of customer inquiriesprimarily via emailand occasionally over the phone. Your role is crucial in ensuring a smooth and positive shopping experience for every customer. Key Responsibilities: Manage and respond to a high volume of customer emails daily, ensuring timely and accurate replies. Handle customer service calls when needed, maintaining professionalism and empathy at all times. Resolve issues related to orders, payments, refunds, returns, and exchanges. Track shipments and update customers on order status. Document all customer interactions in the system and escalate issues as necessary. Coordinate with internal teams (warehouse, logistics, product) to resolve queries efficiently. Support bulk email tools and systems to manage customer communications at scale. Maintain high standards of customer satisfaction and adhere to service level targets. Required Skills & Qualifications: 24 years of customer service experience, preferably in an e-commerce environment. Proven ability to manage and prioritize bulk email communications. Strong written and verbal communication skills. Comfortable with occasional inbound/outbound customer calls. Experience with helpdesk tools (Zendesk, Freshdesk, Gorgias, etc.) and email platforms. Detail-oriented with excellent problem-solving and organizational skills. Familiarity with order management systems and e-commerce platforms (e.g., Shopify, WooCommerce) It's a night shift job Timings: 7:30 PM to 4:30 AM

Hiring for Email chat support Executive or Non voice in Banking or Bpo Location-Malad and chandivali 5 days working 2 rotational week off salary- upto 3.5 LPA Minimum 1 year experience is compulsory in banking or bpo HR Arti 9522754537 Required Candidate profile excellent communication in writing or verbal 1 year email experience is required in bpo or banking graduate is mandate

Experience : 0- 2 years Position : Customer Support Executive Location : Chennai ( Only chennai based profiles are preferred ) Languages Expert : English & Hindi expert ( Both languages mandatory ) *Note : Profiles will be shortlisted only if all the above criteria are matched. Job Summary As a Customer Support Executive, you will serve as the first point of contact for clients, addressing their inquiries, resolving issues, and ensuring a seamless experience across our financial platforms. You will collaborate with internal teams to deliver timely and effective support to clients. Key Responsibilities Handle inbound and outbound calls, emails, and chats from clients and partners. Provide accurate information about Vivritis financial products and services. Log customer interactions, issues, and feedback into CRM systems. Coordinate with internal departments (tech, finance, credit) to resolve client issues. Track and follow up on pending queries to ensure timely resolution. Identify recurring issues and escalate to management with suggestions for improvement. Maintain high levels of customer satisfaction through professional communication and empathy. Assist in onboarding new clients and resolving documentation-related queries. Required Skills and Qualifications Bachelors degree in any discipline. 0- 2 years of experience in customer service, preferably in BFSI (Banking/Finance) sector. Excellent verbal and written communication skills in English. Knowledge of financial products and customer support tools (e.g., Freshdesk, Zendesk, Salesforce). Strong problem-solving skills and attention to detail. Ability to multitask, prioritize, and manage time effectively. Customer-centric attitude and professionalism under pressure. Preferred Qualifications Experience working in a fintech or NBFC environment. Familiarity with digital lending platforms and client KYC processes. What We Offer Competitive salary and performance-based incentives. Opportunity to work in a fast-growing fintech environment. Learning and development programs. Collaborative and inclusive work culture.

Seeking fresh graduates to join our Commercial Banking team. Collaborate with internal teams, build client relationships, and gain exposure to Treasury Management. Must be Excel-savvy and good communication skills

Handle inbound/outbound calls, chats, and emails Maintain accurate records and documentation of customer interactions. Resolve queries Coordinate with internal teams to follow up on client requirements. Prepare and update reports and maintain data.

Greetings From Scorelabs Inc ! Job Openings – BPO Voice & Blended Processes International Voice Process (US Shifts) Communication: Strong written and verbal skills Required Candidate profile Experience: Minimum 1 year in BPO (Voice Process mandatory) Communication: Excellent English communication required Education: Undergraduate / Graduate Call Hr Meghana - 9573394839

Skill required: Retirement Solutions - Customer Service Designation: Customer Service New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do FresherFresherFresher What are we looking for NANA Roles and Responsibilities: 0 to 1 years experienceGood communication skillsOpen to working in night shift and rotational shifts Open to working 5 days from office Qualification Any Graduation

Skill required: Voice - Customer Service Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Looking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for voice being the main skill- proficiency in spoken and written communication.expected to be on calls Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Claims Services - Claims Administration Designation: Health Admin Services New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Embedding digital transformation in healthcare operations end-to-end, driving superior outcomes and value realization today, and enabling streamlined operations to serve the emerging health care market of tomorrowYou will be a part of the Healthcare Claims team which is responsible for the administration of health claims. This team is involved in core claim processing such as registering claims, editing & verification, claims evaluation, and examination & litigation.Includes the administration of health, life, and property & causality claims. Includes activities involved in core claim processing such as registering claims, editing & verification, claims evaluation, and examination & litigation. What are we looking for Adaptable and flexibleCommitment to qualityProcess-orientationResults orientationWritten and verbal communication Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Claims Services - Claims Administration Designation: Health Admin Services New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Embedding digital transformation in healthcare operations end-to-end, driving superior outcomes and value realization today, and enabling streamlined operations to serve the emerging health care market of tomorrowYou will be a part of the Healthcare Claims team which is responsible for the administration of health claims. This team is involved in core claim processing such as registering claims, editing & verification, claims evaluation, and examination & litigation.Includes the administration of health, life, and property & causality claims. Includes activities involved in core claim processing such as registering claims, editing & verification, claims evaluation, and examination & litigation. What are we looking for Adaptable and flexibleCommitment to qualityProcess-orientationWritten and verbal communicationResults orientation Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Retirement Solutions - Customer Service Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Life Event Services (LES) teams objective is to process work related to survivor and help all such items associated with the transfer of pension assets from a decedent to their beneficiaries. The function involves significant research to identify beneficiaries, their entitlements and evaluating the surviving beneficiary rights.Key Responsibilities and DutiesPerform all Beneficiary Relationship functions in accordance to the SOP.Reviewing information provided about the notification of death for the participantValidation of death through third party vendorsResearch accounts values and contracts for the participantResearch /validate beneficiary designations including entitlementsRequest and send appropriate forms/letter to beneficiariesFollow-up mailings and documentation in compliance with regulatory requirementsValidate death certificates Manage assigned cases through settlement or escheatment Adhere to the Service levels & meet the desired numbers monthly. Must have/ minimum requirement. US Retirement Services domain Working knowledge in 401k, 403b, Bene / Death processing Good Attention to detail with research and timely resolution ability.Ability to work in complex & challenging situations.Excellent written & communication skills ASPPA Certified (Preferred) Skillset:Graduate (mandatory), preferably from commerce backgroundExperience in the US retirement industry.Flexible to work in US Shifts (Across time zones based on business requirement) is a must.Good verbal & written communication skills in EnglishGood typing skill and attention to detail.Good working knowledge of MS ExcelGood time management skillsAbility to work independently What are we looking for NA Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Retirement Solutions - Customer Service Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Life Event Services (LES) teams objective is to process work related to survivor and help all such items associated with the transfer of pension assets from a decedent to their beneficiaries. The function involves significant research to identify beneficiaries, their entitlements and evaluating the surviving beneficiary rights.Key Responsibilities and DutiesPerform all Beneficiary Relationship functions in accordance to the SOP.Reviewing information provided about the notification of death for the participantValidation of death through third party vendorsResearch accounts values and contracts for the participantResearch /validate beneficiary designations including entitlementsRequest and send appropriate forms/letter to beneficiariesFollow-up mailings and documentation in compliance with regulatory requirementsValidate death certificates Manage assigned cases through settlement or escheatment Adhere to the Service levels & meet the desired numbers monthly. Must have/ minimum requirement. US Retirement Services domain Working knowledge in 401k, 403b, Bene / Death processing Good Attention to detail with research and timely resolution ability.Ability to work in complex & challenging situations.Excellent written & communication skills ASPPA Certified (Preferred) What are we looking for Skillset:Graduate (mandatory), preferably from commerce backgroundExperience in the US retirement industry.Flexible to work in US Shifts (Across time zones based on business requirement) is a must.Good verbal & written communication skills in EnglishGood typing skill and attention to detail.Good working knowledge of MS ExcelGood time management skillsAbility to work independentlyWork Experience3+ Years Preferred Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation Designation: Workforce Services Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.the process of determining how many workforce resources an organization needs today, tomorrow, and as much as five years into the future.Design and implement strategies to assist our clients in their strategies to grow and acquire customers. What are we looking for Workforce AnalyticsWorkforce Experience AnalyticsAgility for quick learningAbility to work well in a teamAdaptable and flexibleAbility to perform under pressureWritten and verbal communicationMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Business Interlock Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processThe practice of training and learning material between an instructor and learners, either individuals or groups. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners. What are we looking for Training Needs Analysis (TNA)People ManagementLearning Content DevelopmentMicrosoft Office SuiteTeam Lead ExperienceAbility to perform under pressureTeam managementWritten and verbal communicationCollaboration and interpersonal skillsAbility to meet deadlinesAbility to manage multiple stakeholders Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Customer CareCustomer Service ManagementCustomer Support Operations Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

We are Hiring for Non voice process !! Qualification : Grad / UG ( Min 1yr exp ) Location:Bangalore Salary:Upto 35K+inc Shifts :Rotational Virtual interview !! Call or whatsapp manya @9901777673 / 6364808230 Required Candidate profile Communication skills. Service reps should be pleasant and empathetic while they're interacting with customers. Competent technical knowledge. Ability to multitask.

Allcargo Logistics is looking for Senior Executive - Customer Service to join our dynamic team and embark on a rewarding career journey Respond to customer inquiries via phone, email, or live chat in a timely and professional manner Resolve customer complaints and issues, and escalate to higher-level management as necessary Record customer interactions and transactions in a customer service database Maintain a thorough knowledge of the company's products, services, and processes Provide customers with information about product features, pricing, and availability Cross-sell and upsell products and services to meet customer needs and increase sales Process customer orders, returns, and exchanges in a timely and efficient manner Follow up with customers to ensure their needs have been met and to resolve any outstanding issues

Allcargo Logistics is looking for Senior Executive - Customer Service to join our dynamic team and embark on a rewarding career journey Respond to customer inquiries via phone, email, or live chat in a timely and professional manner Resolve customer complaints and issues, and escalate to higher-level management as necessary Record customer interactions and transactions in a customer service database Maintain a thorough knowledge of the company's products, services, and processes Provide customers with information about product features, pricing, and availability Cross-sell and upsell products and services to meet customer needs and increase sales Process customer orders, returns, and exchanges in a timely and efficient manner Follow up with customers to ensure their needs have been met and to resolve any outstanding issues

Ensuring and providing flawless, upscale, professional, and high-class customer service experiences Analysing customer feedback and providing strategic direction to continuously improve overall rating Responding to customer needs and anticipating their unstated ones. Attending customer inquiries, and also answering inquiries over the phone and Mail. Who are we looking for Excellent communication skills Strong listening skills Superior organizational skills