Hiring For Quality Manager - Email Helpdesk

Greetings from Novac !

Join one of India's Top 100 Best Companies to Work for, Novac Technology Solutions Private Limited. As a digital transformation and cloud solutions company with expertise in various industry segments, we innovate and create a niche for organizations in an ever-evolving landscape.

Quality Manager - Email Helpdesk!

Please read the eligibility criteria before applying:

Role

Preferable Experience

Expectations : Quality Audit Experience and Analytical Skills

Key Responsibilities:

1. Quality Assurance & Compliance

• Ensure all customer email responses adhere to company policies, regulatory guidelines, and quality standards.
• Monitor and audit email interactions regularly to identify gaps and areas for improvement.
• Implement and update quality assurance checklists and evaluation criteria aligned with company standards.

2. Team Performance Management

• Conduct regular training sessions to enhance communication skills, product knowledge, and compliance awareness.
• Provide coaching and feedback based on quality audit outcomes to improve individual and team performance.

3. Customer Satisfaction & Feedback Management

• Analyse customer feedback and complaint trends related to email communication.
• Drive initiatives for continuous improvement based on customer insights.

4. Process Improvement

• Identify inefficiencies and recommend enhancements in email handling processes.
• Introduce tools or best practices to improve quality monitoring and reporting.

5. Reporting & Documentation

• Prepare and present quality performance reports to Reporting manager / senior management regularly.
• Maintain documentation of quality standards, audit findings, and corrective actions.
• Ensure transparency and traceability of quality assurance activities.

NOTE : CANDIDATES WHO APPLIED FOR LAST 6 MONTHS ARE NOT ELIGIBLE.