Ecommerce Specialist

Job Title: E-commerce Specialist

Location:

Department:

Reports To:

Type:

Brand:

Company:

About the Role

E-commerce Specialist

Key Responsibilities

Marketplace Management

• Create and optimize product listings on Amazon, Flipkart, Blinkit, and Shopify.
• Ensure listing accuracy including images, descriptions, pricing, keywords, and specifications.
• Manage daily order processing, shipment booking, and tracking.
• Monitor product performance, ratings, reviews, and customer feedback.

SEO & Optimization

• Conduct keyword research for each platform to improve organic visibility.
• Optimize listings for SEO (Search Engine Optimization) within each platform's guidelines.
• Conduct A/B testing on titles, descriptions, and images to improve CTR and conversion rates.

Advertisement & ROAS Monitoring

• Plan, launch, and monitor paid advertisement campaigns on Flipkart and Amazon.
• Track ad performance, calculate ROAS, and optimize ads for better cost-efficiency.
• Coordinate with ad support teams of marketplaces for campaign improvement.

Operations & Logistics

• Handle returns, customer complaints, and resolution of operational issues.
• Raise and track claims for damaged, lost, or returned products on Amazon and Flipkart.
• Liaison with courier partners or internal logistics teams for smooth delivery flow.

Reporting & Analysis

• Maintain and update daily sales, inventory, and return reports.
• Analyze traffic, conversion, and sales data to identify areas of improvement.
• Share weekly and monthly performance dashboards with insights and action plans.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field.
• 2–5 years of proven experience in e-commerce marketplace management.
• Hands-on experience with Amazon Seller Central, Flipkart Seller Hub, Blinkit Partner Panel, and Shopify backend.
• Strong understanding of e-commerce SEO and keyword strategies.
• Proficiency in Excel, Google Sheets, and analytics dashboards.
• Experience in raising Amazon/Flipkart claims and managing disputes is a must.
• Knowledge of order processing tools and courier integration.

Key Skills

• Product Listing & Cataloging
• Keyword & SEO Optimization
• Amazon/Flipkart Ads & ROAS Analysis
• Claims & Dispute Management
• Order Fulfillment & Inventory Handling
• Marketplace Guidelines & Compliance
• Excel / Google Sheets Reporting
• Problem-solving and Attention to Detail