Ecommerce Manager

Location:

Department:

Reports To:

Experience Required:

Employment Type:

About the Role:

E-commerce Manager

Key Responsibilities:

• Platform Management:

• Manage day-to-day operations of e-commerce platforms (e.g., Shopify and Magento) and marketplaces (Amazon, Flipkart, Myntra, Ajio, Tata Cliq, Nykaa and Insta marts like:- Swiggy etc.).

• Sales & Performance Optimization:

• Develop and execute strategies to drive traffic, improve conversion rates, increase AOV (Average Order Value), and maximize ROI.

• Product Listings & Merchandising:

• Oversee product uploads, categorization, SEO-rich descriptions, images, and stock accuracy to ensure optimized listings.

• Digital Marketing Coordination:

• Collaborate with the digital marketing team for paid campaigns, SEO/SEM, email marketing, and influencer activities to drive traffic and conversion.

• Customer Journey & UX:

• Analyze customer behavior, review funnel metrics, and ensure a seamless and personalized user experience across all digital touchpoints.

• Inventory & Order Management:

• Coordinate with the warehouse and supply chain teams to manage stock levels, logistics, and timely order fulfillment.

• Data Analytics & Reporting:

• Generate regular performance reports on KPIs such as sales, traffic, CAC, conversion, and bounce rate; identify insights and optimization opportunities.

• Team & Vendor Management:

• Manage internal e-com team and coordinate with third-party vendors, developers, and agency partners for smooth execution of e-commerce projects.

Required Skills & Qualifications:

• Minimum

  5 years

  of relevant e-commerce experience, preferably in fashion, lifestyle, or FMCG categories.
• Proven success in scaling online revenue and managing multi-channel e-commerce operations.
• Strong analytical skills with hands-on experience in Google Analytics, Meta Ads Manager, and other performance tools.
• Proficient in Microsoft Excel and e-commerce platforms like Shopify, Magento, etc.
• Excellent project management, communication, and leadership skills.

Preferred Qualifications:

• Prior experience in managing D2C websites and third-party marketplaces.
• Knowledge of CRM tools and email automation platforms.
• MBA or equivalent qualification in Marketing / E-commerce / Digital Business (preferred, not mandatory).